Trackify Facebook Pixel,TikTok
Trackify: Multiple Facebook Pixel, CAPI & Retargeting Ads
Rating
4.9
feedback
894
chart
#395
All reviews
Rating Breakdown
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June 3, 2022
Fantastic customer support!! Deepanjoy was extremely patient and helpful, great experience! App is good too
Hello to our friends from Geminia Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X and we are so glad Deepanjoy was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! Tanu & The Trackify Support Team
June 2, 2022
Amazing app to have linked on your store and the guys at Trickify reply extremely quickly, meaning help is always at hand.
Hello, friends at DRI-MAT We are happy you had such a great experience! Thank you for leaving us this fantastic review; We are happy our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed! Tanu & The Trackify Support Team
May 24, 2022
Deepanjoy helpt me directly with the installation through sharing screen and explained everything. The number are now more accurate than before. I would definitly recommend.
Hello, friends at skinlaundry Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X and we are so glad Deepanjoy was able to assist you! We love having you as a customer and are always here to help your Shopify store succeed! We appreciate the high recommendation. Tanu & The Trackify Support Team
May 23, 2022
I'm having a bad experience with the app. In our first contact, they told that could resolve my problem after signing on the onboarding. Until now, I haven't resolved what I needed and didn't receive my onboarding call (I scheduled the meeting and they didn't show up, without saying anything before) I'll wait for this onboarding call and if everything's okay I'll change my review. For now, promised what they can't deliver. The app looks very little flexible and adaptable to the custommer's needs.
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Trackify. I am sorry to hear that your issue was not resolved during your first interaction with our support team. I have taken this case upon priority and am personally following up to ensure that your issue is resolved ASAP. We love to offer complimentary live screen-share calls to all our valued clients - but it sounds like we missed our appointment, which is not normal around here. Sincerest apologies if we missed the mark. I will ensure that you receive your onboarding call ASAP without fail. Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process. Regards, Pushpesh & the Trackify Support Team
May 17, 2022
We have been using Trackify for a few months and it was one of the best decisions so far. We can now track all the data that are coming from Facebook which helped us a lot in growing our business.
Hello to our friends from UniqueVisionLLC Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The Trackify Support Team
May 16, 2022
Just the best app, excellent and very fast support, I'm very happy with Trackify, I will use it forever.
Hello friends at SIERO Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed! Tanu & The Trackify Support Team
May 13, 2022
I think the initiate checkout didn't fire with my theme and I asked the support. In less than 5 minutes I got the answers and learned the way to see if the IC fires. Thanks very much!
Hello to our friends at kitchendulce.com Thank you for the glowing review. We're so happy to hear that you are enjoying Trackify. We are happy our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Cheers, Pushpesh & the Trackify Support Team
May 5, 2022
We gebruiken de app nu al meer dan een jaar en werkt naar behoren. We zijn er blij mee en de klantenservice met Sunny werkt snel en efficient.
Hallo aan onze vrienden bij Aurélien Bedankt voor de geweldige recensie. We zijn verheugd om te horen dat je geniet van de Trackify X-app. We zullen ervoor zorgen dat we uw vriendelijke woorden doorgeven aan Sunny, waarvan we weten dat ze uw reactie graag zullen lezen. We doen er alles aan om elke handelaar te helpen en ik ben blij dat we het doel voor u hebben bereikt. Wij wensen u en uw winkel veel succes! Proost, Pushpesh en het Trackify-ondersteuningsteam
May 2, 2022
ben goed geholpen door sunny, hij heeft de tijd genomen voor me en me stap voor stap door het proces begeleid
Hallo aan onze vrienden bij Jusky Bedankt voor de geweldige recensie. We zijn zo blij om te horen dat je van Trackify X geniet. We doen er alles aan om elke handelaar te helpen en ik ben blij dat we het doel voor je hebben bereikt. Wij wensen u en uw winkel veel succes! Proost, Pushpesh en het Trackify-ondersteuningsteam
April 29, 2022
Just started using it and my pixel tracking has improved significantly. I needed their customer support to fix an issue and Dylan responded me within 10 minutes clarifying everything I needed to know! Definitely recommend it!
Hello friends at PetOdyssey Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X and we are so glad Dylan was able to assist you :-) We love having you as a customer and are always here to help your Shopify store succeed! Thank you for this great recommendation :-) Tanu & The Trackify Support Team
April 14, 2022
Great team, set up for me and took me through everything personally. Great app! Would highly recommend!
Hello to our friends at Love Lovers Thank you for the glowing review. We're so happy to hear that you are enjoying Trackify X and that you had such a great experience! We love having you as a customer and are always here to help your Shopify store succeed! Cheers, Pushpesh & the Trackify Support Team
April 12, 2022
Just started using it. Really looking forward to seeing its benefits considering the current problems with pixel data. Fantastic support!! Deepanjoy got on a call immediately and guided me through the steps. 5 stars!
Hello to our friends from Sang-e-meel Publications Thanks for the awesome review. We're delighted to hear that you are enjoying the Trackify X app. We’ll make sure we pass your kind words along to Deepanjoy, who we know will be delighted to read your comment. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Tanu & The Trackify Support Team
April 11, 2022
So far so good! We are always having troubles with the Facebook tracking, but hopefully Trackify continues to keep us as close to normal as possible
Hello to our friends at The UDG Book Thank you for your glowing review. We're delighted to hear that you are enjoying Trackify X and that you had such a great experience! We love having you as a customer and are always here to help your Shopify store succeed! Cheers, Pushpesh & the Trackify Support Team
April 7, 2022
very easy to set up. support team quickly responded to my request and made my custom settings. very satisfied.
Hello to our friends at UkrainianHandmadeShoes Thanks for sharing your review with us and the community. We're thrilled to learn that our support team helped you with the custom settings quickly. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! Cheers, Pushpesh & the Trackify Support Team
April 5, 2022
Thanks. They responded quickly and contacted me via zoom. After 15 minutes everything was installed and all problems were fixed.
Hello to our friends at tarazzfx Thank you for the glowing review. We're so happy to hear that you are enjoying Trackify X and that you had such a great experience! We love having you as a customer and are always here to help your Shopify store succeed! Cheers, Pushpesh & the Trackify Support Team
March 30, 2022
Good support. The guy from the support helped me well on a zoom meeting. Thanks for the effort. I recommend this app.
Hello to our friends at spitzendeals Thanks for the awesome review. We're so happy to hear that you are enjoying Trackify X. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Cheers, Pushpesh & the Trackify Support Team
March 23, 2022
Great app. Does exactly what i need it to do and the support was very helpful in setting the app up with a zoom call. Would recommend
Hello friends at United-Doggos Thank you for your glowing review. We're so happy to hear that you are enjoying Trackify X and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed! Thank you for this great recommendation. Tanu & The Trackify Support Team
March 17, 2022
The WORST SUPPORT EVER. I installed the app and got problems with the set-up because the guide that they have to make "all alone" is not Updated with the current version of Shopify. I asked if somebody could help me with the bot saying "replying in a few minutes". I waited almost 8 hours before getting an answer. After contacting them back, i got no answer and after 8 hours they asked me to have a call. I agree with that I was like "finally, after a day of problems i can solve it". WRONG. I scheduled the call for 1:00PM. 1° There was no invitation link and they asked to contact them on the app. 2° After writing to the support at 1:10PM they told me "i'm on another call, i'll send you the link". It was 1:20PM and got no link, i got no more times because the scheduled call was about 15 minutes from 1PM to 1:15PM. I did everything in my power to be in it. It's 1:50PM and got not answer yet! 3° The rule is simple. If you CAN'T have a call with a customer because you're with another call, DON'T leave the customer the schedule the call if you CAN'T BE THERE. IT'S A NIGHTMARE. I'm going to uninstall for sure.
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Trackify. I am sorry to hear that you did not receive support in time. We do offer 24-hr live chat support, Monday through Friday, and this was either on the weekend, or our professional support team may have missed the mark. We are now reviewing our processes to make sure this isn’t happening in the future. We love to offer complimentary live screen-share calls to all our valued clients - but it sounds like we missed our appointment, which is not normal around here. Sincerest apologies if we missed the mark. Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process. Regards, Pushpesh & the Trackify Support Team
March 16, 2022
Deepanjoy helped me set up from A to Z with trackify and I wouldnt be able to do it on my own. Thanks a lot!
Hello, friends at Hurrikano Thank you for your glowing review. We're delighted to hear that you are enjoying Trackify X and we are so glad Deepanjoy was able to assist you! We love having you as a customer and are always here to help your Shopify store succeed! Cheers, Pushpesh & the Trackify Support Team
March 15, 2022
Perfect support. Very fast response and help. Love using Trackify. The best app I've ever used. Thank you so much
Hello to our friends at Silverybrand Thank you for your glowing review. We're delighted to hear that you are enjoying Trackify X and that you had such a great experience! We love having you as a customer and are always here to help your Shopify store succeed! Cheers, Pushpesh & the Trackify Support Team