Trackify Facebook Pixel,TikTok
Trackify: Multiple Facebook Pixel, CAPI & Retargeting Ads
Rating
4.9
feedback
881
chart
#235
All reviews
Rating Breakdown
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July 18, 2020
This app is really nice. easy to use and the customer service is perfect! I would def recommend this app!
July 26, 2020
2nd Update: Changing it back to 1 star. The developer wasn't happy with my 2 star review and sent a condescending email talking about MY response time what a joke. Just so we're on the same page Thomas, when I said I was looking for a response like this weeks ago, I was talking about some actual customer service. Not your generic ass "oh it's out of our control, you'll just have to deal with it" answers. Somehow, you were able to provide the answers I was looking for AFTER I left a bad review. Isn't that funny. Update: I've changed my review from 1 star to 2 stars because the owner explained the situation to me and tried solving the issue. He seems like a good guy but if only I received this type of service before leaving a bad review then I would've still been their customer. It was crystal clear that he only reached out to me after he saw my review (even asked me to delete it on his email). Reacting a little too late. If there was a 0 stars option I would 100% go with that. Terrible customer service. My app crashed one day and prompted me to redownload it. They said they would refund me if I got charged again. My first bill was for $60 from 6/26 to 7/26. I got a 2nd "prorated" bill from 7/16-8/14. Prorated yet they're charging me double from 7/16-7/26, what's the logic in that. They show no signs of an effort to try to make things right at all. The customer service rep makes it seem like THEY'RE doing ME a favor when it was THEIR crappy app that crashed and made ME go through all this extra trouble. You'd think that for $60/month, their customer service would be at the very least decent. What a joke.
Thank you for taking the time to leave a review! We believe that you are misreading the charges that were applied by Shopify. We tried to explain how that “prorated” charge works. You didn’t mention that you have any issues with the app. We’ll be happy to support you in any way, and as we offered before make adjustments for any possible overcharges.
July 14, 2020
This app has helped us scale 6x in the last year. It does so many things I'm not going to bother listing them. But the Best part is Thomas and his developers. Working in Shopify, when pretty much everything you want to do requires a 3rd party app and integrations that seem to constantly conflict, it's often hard to find an app developer who actually cares about his customers and takes pride in doing a good job. Many devs for apps ignore the problem, say that the problem you see in front of you isn't them or, sometimes, that it doesn't even exist. It almost feels like pulling teeth to get them to even look to see if there is a problem and then more teeth to get them to fix it - even when you're not upset and just want it fixed. Not with Thomas. You say something is wrong, show him with pics, and he's on it. He's fast, has great customer service and is very smart. Whenever there is a problem that could be caused by one of several integrations (as things are always updating and creating conflicting code) I always check with him. But, while most of the time it has nothing to do with Trackify in the end, due to his helpfulness and other devs unhelpfulness, over half the time it's usually him who figures out what's wrong so I can go to the other dev and tell them what to fix - which then fixes the situation. The tracking provided is the top and the additional audience-building tools and analytics offer greater ability to scale. Thank you so much!!!!!!
July 14, 2020
Giving them a single star rating only because the system won't accept zero stars!!! Horrible experience using trackify. The expensive app promises a lot but all I have seen the trying is to make u upgrade to next level. Dealing with their customer care is a nightmare coming true.
Mohamed Ashiq K.A.: We appreciate you taking the time to leave your review! Looking back through our in-app chat tickets with you, we can see that we spent hours with your questions and responded within the normal turn-around time every time. Most of our users give us 5 stars, especially for our outstanding customer service. As far as faulting us for offering advanced features that could be to your benefit we feel that it's every store owner's choice to select the service level they feel is most appropriate for them. We'll be happy to continue to provide excellent service to you at any level should you choose to use our apps again.
July 10, 2020
An absolutely great app! It has many useful features that really help optimize your store. What I really appreciate is that there are tutorials on literally every page that explain exactly what to do, this makes it so easy to set everything up. Furthermore, even if you are confused or need help the customer service is very quick and helpful and that is why I wholeheartedly recommend them.
June 29, 2020
Great app. It is easy to use with great tutorial videos and the customer service is second to none. This is my second store using Trackify and it makes pixel tracking, custom audiences and LAA audiences much easier! Highly recommend
June 29, 2020
Excellent customer service! They were able to solve my Trackify-OCU integration issue all through the chat box. Highly recommend.
June 22, 2020
This app fires the pixel fastest, and most accurately. And is backed up by great support if there are any edge case situations! Thanks!
June 20, 2020
The service and the dedication of all in improving and attacking any issues We have had has been amazing. The software works as described and it does what it is intended to do. No integration issues if you follow very well explained instructions. We couldn't be happier.
June 16, 2020
This app is really nice. easy to use and the customer service is perfect! I would def recommend this app!
June 13, 2020
Customer service, response time, willing to support their customers and the videos that explain in-details the setting steps are great. Before I try this app I was hesitated, but after I installed the app & starting to use it, I found many FB pixel issues got solved immediately without any complicated settings. It is highly appreciated.
May 25, 2020
best app for multipixel and very good support by mr tanmay...i would suggest to use this app.........
May 25, 2020
tanmay is the man - great app is a life saver -----------------------------------------------------------
May 10, 2020
The support is amazing. Tanmay helped me resolved all the issues i had with my store and everything is working perfectly fine now
May 5, 2020
Good customer service, they helped me resolve a small issue with my site and its all good. Highly recommended
April 30, 2020
This app is perfect! The support is incredible. They fixed my problem within minutes I'm very happy with the app!
April 29, 2020
Amazing support team! Fast and effective! They helped me install and connect everything with zipify app!
April 14, 2020
This app definitely provides me the information I need to track my sales. Tech support is super helpful and I've never faced issues with it.
April 12, 2020
Incredible app! Tracks pixels perfect, and the support is absolutely fantastic. Really recommend it (: