Trackr: Order Tracking UpSell
Custom Order Tracking Page & Reduce WISMO
Rating
4.1
feedback
41
chart
#1,833
All reviews
Review RSS Feed
Oct. 6, 2025
Worked good now 500 server error everytime we want to open the app or customers want to track. Fix ASAP this is a serious issue
Hello Velthentic team Thank you for your feedback. Please let me inform you that the issue was fixed. Could you please clarify whether the issue still persist on your side? We're looking forward to your reply! Best regards, Trackr team
Oct. 4, 2025
Initially Worked Well, But Ongoing Technical Issues Over Recent Months We used Trackr for long time and initially it worked fine without any problems. However, over the last couple of months we experienced ongoing technical issues that were never fully resolved despite multiple support interactions. The main problems we faced were incorrect map locations showing our packages shipping from Thailand and the USA instead of Athens, Greece, where we actually produce and ship from. We also had recurring issues with tracking statuses not updating properly, showing orders as pending even after they were delivered. For our business, this was particularly damaging. We are a SLOW FASHION brand that produces locally in Athens, and our entire brand positioning is built on Greek craftsmanship and local manufacturing. When customers see tracking maps showing their orders coming from other countries, it completely undermines our credibility and makes it appear we are not honest about our production location. We reported these issues multiple times over a three month period. Support was always polite and responsive, repeatedly assuring us that their dev team was working on permanent fixes and that the issues would not happen again. Unfortunately, the same problems kept recurring with nearly every shipment. Each time we had to manually contact support to correct individual tracking entries, which defeats the purpose of paying for an automated tracking solution. Eventually, we also received a Shopify notification that the app needed updates to support new Markets functionality. When we reached out about this, we received no response. We gave Trackr multiple chances and clearly communicated how critical these issues were for our brand reputation, but after months of broken promises, we had to switch to a different solution. The support team deserves credit for being responsive and professional, but they were ultimately unable to resolve the technical problems. For brands where accurate location data is essential particularly for local production, ethical fashion, or SLOW FASHION businesses I cannot recommend this app based on our recent experience.
Dear ROUTE 67 Thank you for your honest and thoughtful review. We want to start by saying how truly sorry we are for the problems you faced while using Trackr. Reading your feedback, we clearly see that we did not live up to your expectations and to our own standards. We take full responsibility for that. Our team tried to address your concerns as quickly as possible each time, as well as developers always tried to respond quickly and apply fixes as soon as you reported a problem. We realize that ongoing technical issues should never have been part of your experience. You were right to expect stability and accuracy from the app without the need for repeated interventions from our team. We know that for a brand like yours accurate tracking is not just a feature, it is an essential part of your promise to customers. Any inconsistency in showing the correct origin or delivery status directly affects your credibility, and we regret that our service failed to provide this essential function. The whole team would like to assure you that we are actively working on improving these specific functions so that they perform reliably and consistently. It would be greatly appreciated if you could give us a second chance to prove these improvements. Our team is committed to making Trackr a solution that supports your brand seamlessly, without additional effort on your side. What concerns Markets, we've informed you that Trackr was updated on September 15th to provide Shopify Markets compatibility. Thank you once again for your feedback and for the opportunity to learn from this experience. We hope to regain your trust and continue supporting your business in the future. Best Regards Trackr Team
Jan. 23, 2025
Actually good app and especially great support! Thank you.
Hello Wasabi Knives team! Thank you so much for rating our app! We really appreciate it :) Should any questions or requests arise, please feel free to reach out! Best regards, Trackr team
Jan. 3, 2025
Great app with great value/money. Does what it promises to do
Hi Diamond Painting Welt team, Thank you for your kind words! We're thrilled to hear you're enjoying the app and finding it valuable. 😊 Best regards, Trackr team
Dec. 18, 2024
Very good app. Easy to install. Worked right out of the bat. Had no problems with it at all.
Hi, WhatNaturalsLove.com! Thank you very much for sharing your experience! It’s a pleasure to hear you enjoyed our app and found it easy to use. If any questions arise or assistance needed, don't hesitate to reach out to us — we're happy to help! Best regards, Trackr team
Dec. 26, 2024
App completa e performante. Nella mia esperienza ho trovato qualche piccolo bug che è stato risolto dal customer care rapidamente.
Ciao Best Pet&House! Grazie mille per la recensione a 5 stelle! Apprezziamo molto il tuo feedback e siamo lieti di sapere che sei soddisfatto della nostra app e del nostro supporto. Per qualsiasi altra domanda, non esiti a contattarci: saremo lieti di aiutarla! Cordiali saluti, Trackr team
Nov. 30, 2024
Hello, Diamond Painting Expert! Many thanks for the 5-star rating! We're happy to know that our app met your expectations. If any questions arise or assistance needed, don't hesitate to contact us. Best regards, Trackr team
Nov. 29, 2024
Great app
Hi, De Diamond Painter, Thank you very much for sharing your positive feedback, we really appreciate it! Feel free to reach out to us any time, should you have any questions. Best regards, Trackr team
May 13, 2024
This is a great app for my store, my customers can easily write their order number to check their status which minimizes my customer support and is easily navigable.
Hi Limitless Jewellery Team! Thank you for giving us such a high rating, it really means a lot to us! Feel free to reach out to us in case any questions occur. We are here 24/7 :) Best regards, Trackr team
Feb. 18, 2022
Great application!! Easy to use and customize. Dropshipping friendly app. You can always ask the support if there are tracking numbers that are not yet registered to the app. As with dropshipping stores, suppliers use different couriers. Kudos to the support team. Thank you for your immediate help always!
Hello! Thank you very much for leaving the review, it's much appreciated! It means a lot to us to know that our customers are happy with the app and get the support they need. We'll do our best to provide quality service and be even better in the future! Best wishes, Trackr Team
Jan. 17, 2022
Magic application, exactly what I was looking for. It's functional, allows you to hide dropshipping information manually and most importantly stays beautiful and uniform to your site, whether on mobile or PC. The support is very responsive and fixes layout issues quickly on demand.
Malinway, Thank you very much for your time to leave a feedback! This inspires our team a lot. If you have any questions in the future - please contact us at [email protected]. We’ll be more than glad to provide all needed help. Best wishes, Trackr team
Dec. 31, 2021
Works well, Excellent and fast support from Donatas www.Satin-Boutique.com [home of finest made to order Satin Bedding and more]
Dec. 30, 2021
Excellente application ! Très intuitive et facile d'utilisation. Le support client est vraiment à l'écoute et très réactif. De plus, le suivi des commandes est bien détaillé et clair. Je recommande cette application, au top !
Lebonshop, Merci pour votre aimable critique et votre coopération! Vos retours sont très précieux pour développer le service. Notre équipe souhaite tout le meilleur pour votre entreprise et nous sommes toujours prêts à vous aider, en cas de besoin! L'équipe Tracker
Jan. 17, 2022
This app is great, and the support team helped me customize the appearance on my store to look very on-brand. No need to select carriers like some other tracking apps, and the annual plan is a great value. The one thing this app doesn't do that I wish it did is provide an estimated delivery date, even if it was just based on the history of other packages Trackr has logged. My customers are always asking for an ETA, and this app doesn't currently provide that. Update Jan 17, 2022: The Trackr team has added an estimated arrival date section to the app, and I'm changing my review to 5 stars!
Thank you for your review, Sage & Sill! We appreciate the feedback about the new feature and it will be taken into consideration. Trackr team! :)
Sept. 6, 2021
The app is excellent and its performance is amazing, but their Support and Developers Team is still better. They not just fixed an issue for us, they improved their app for us. Never found so efficient and dedicated professionals.
Hello Voggin, Thank you very much for your kind words, all our team is inspired! We wish you all the best in your business and if any tracking related issues or questions will come up - please contact us via [email protected] - we'll be more than glad to help. have a great day - Trackr team
Aug. 18, 2021
I have just signed up for the yearly plan but am in trial stage. The App was set up quickly even though I found the dashboard a bit cumbersome. After chatting with support by email I have discovered there is no management dashboard where I can see all orders and their status. This is a real issue for me and I can bot believe that a paid app does not have this. I am not sure how the app will work and how customers will get their notifications etc. I might have to uninstal but will see how it goes for now
Hello Lifestyle Travel Trading, Thank you for your feedback. We have dashboard implementation on the app’s development plan. For now we provide 15 days Free trial, which helps to evaluate how app is performing, also - very attractive pricing. If you need any help or have questions regarding app set up or performance - our support team is always ready to help. Please email us at [email protected]. Kind regards - Trackr team
July 30, 2021
Useful tracking app, very responsive and helpful support. Had some questions with carriers matching, issue was solved the same day. Possibility to show products on tracking page. Thanks a lot!
Using app
2 days
Total reviews
2
Average rating
5.0
March 11, 2021
This wasn't exactly what we were looking for. So we deleted the app. After a few days, Eoscity refunded the $48 annual subscription.
Hi! Thank you for you feedback. Please let me to explain that the free trial wasn't activated because it was a second time the app is installed on the store. The first time, the trial was issued July last year. A new user can see that free trial is offered before approving a payment but I explained the Shopify billing process by email. I hope we can discuss the situation further. I also issued the refund for unintended payment.
March 3, 2021
Good app, it works pretty well and do what we ask for it. Very useful when you do dropshipping and you don't want your customer see where the product come from. Support very reactive, when you have a tracking problem they will resolve it in 24h.
Hello, Thank you very much for your time to leave the feedback! Please let us know whenever you'll have some questions or need help: [email protected]. Our support team will be more than glad to help. Have a great day! Trackr team
Jan. 20, 2021
Great app and customer service. Not only it provides options for custom css, their team also helped me with custom edits. - 6 stars