Trackr: Order Tracking UpSell
Custom Order Tracking Page & Reduce WISMO
Rating
4.1
feedback
41
chart
#1,833
All reviews
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Nov. 28, 2020
This is way too expensive if you have a plenty of customers, I don't recommend. There's a lot of free tracking apps. Wish this developer consider about the pricing again.
Hello Ordicle, Thank you for your opinion and taking your time to leave a feedback. We’d like to notice that free tracking offering apps at Shopify usually offer very limited number of trackings - 20 or 50 / per month. So it is not always convenient for more selling stores. Trackr annual plan offers 0,017$ price / tracking. Also additional options inside Trackr app allows store owners not to register all of the trackings they have and use tracking service even cheaper. Other apps at Shopify offering quite similar pricing (e.g. 0,015$ - 0,019$ per order tracking) ask for a monthly payment - e.g. 99 $ or 119 $. Trackr app prices are calculated to maintain quality tracking of more than 900 couriers, to cover constant app improvement and new feature implementation we are working on everyday. Thank you for understanding. We wish you great successes in your business! Trackr team
Oct. 20, 2020
I can honestly admit that Trackr indeed made my life easier. It significantly reduced the amount of inquiries I get every day, which now allows me to focus on other things rather than answering the same question over and over again. Was super easy to install and set up – would definitely recommend to anyone working with shipments.
July 31, 2019
The app works perfectly, it has saved us a lot of work for our orders. But the best, the technical team. We had a problem on our subject and they fixed it immediately. 100% recommended!
July 16, 2019
My installation went smooth. The support staff had me up & running the same day I purchased the app.
July 15, 2019
worked good for me. good value for the price. I'm just unsure right now if I will renew for another year or find another option. Thank you.
April 3, 2019
I use this application to have a very attractive tracking page within my site vs having my customers go to our couriers site which is lackluster. The App support team are excellent and the application is so easy to use and setup.
April 2, 2019
Like the app design and concept but felt that it could be better if the tracking provided images of our shipped products for a much better customer visualization and experience. Would be even more perfect if the email template could be customisable such that we could include our shop logo in email notifications as well as auto-inclusion of shipped product images and perhaps a test email function so we could see how customers would receive our emails.
Hello, So Not Size Zero, Thank you for your feedback! Trackr app has "Delivery notification emails" customisation possibility: please find it in Trackr app preferences - it's called "DELIVERY UPDATE EMAIL SETTINGS". Merchants can choose emails's background and text colour, link colour, font type, insert company logo (different positions and sizes), personalisation, insert company domain, support email, make other necessary header and footer customisations. And on the top right corner of this service there is a "View email preview" option to check all customisations, before setting email live. Hope this information will help you create beautiful and customised delivery emails for your customers! Have a nice day - Trackr team
Feb. 21, 2019
Really good tracking app with great customer support. They customised the app so it functioned better with Shopify shipping notifications.
Feb. 11, 2019
This is a great tracker app that works well, with great customer service. We recommend to anyone who needs this feature on their store.
Jan. 21, 2019
The support is second to none. Trackr's app developers will go above and beyond to make extensive (and meticulous) customizations so that this app integrates seamlessly with any theme. (I have now used this for many sites and each time am amazed by the level of support). The app is a wonderful feature to have on a site as it allows all customers –including those who have not set up an account– to easily track their packages... a great customer service feature to have but also one that pulls people in back on to your site! Overall, A+++
Jan. 20, 2019
I have used this app time and time again. It's a wonderful feature to offer on an eCommerce site. Trackr's customer support is second to none. Consistently, over numerous sites, they have gone above and beyond to implement an array of requested customizations to fit very specific design standards of our theme–something that very few app developers will do. The result is a beautifully integrated app. An absolute A+++++
Nov. 15, 2018
The app does what it promises - order tracking info is easily available to customers. We had some problems with the initial setup but Marius offered an outstanding support to make sure the app runs smoothly on all our shops.
Aug. 30, 2018
Amazing customer support. I had installed a few other apps but either ran into inflexible support or none at all. We are a fashion company and the branding is in the details. The support team went above and beyond to make customized changes tot heir app so that it fit on our site seamlessly. A+!
Aug. 13, 2018
Fantastic customer service. The staff really went the extra mile to help me out with my issues. Even though the problem wasn't fully resolved (problem with shopify not Trackr) I felt as though they were trying their best to see if they could help. Very happy overall.
March 30, 2018
Trackr is working so well. The support is great after the installation. It didn't work properly at the beginning. The support reacted so fast and trying so hard to make the app work on my website.
June 27, 2016
it's 0 star review from my side not 1 star review because shopify said give minimum 1 star.Very very worst support. I am very disappointing. Truly very worst support.
Dec. 17, 2015
First impressions of this app are VERY good, and it supports most of the smaller national postal services too. The layout needed some light css-tweaking on our part to make it fit better in our site, but this is done easily thanks to unique classes. First time you track a package you need to refresh the page once. I was thinking that the notification to do this could be just a bit more highlighted, because it is a pretty imperative part of the general usability. All the texts are easy to modify. Another wish for improvement would be to include a wysiwyg-editor to the general description to allow more styling when writing longer texts. Our tracking page can be found here: http://www.madeofsundays.com/apps/trackorder
Oct. 13, 2015
I would highly recommend this app. I tried and struggled with another tracking app. and eventually gave up and then installed Trackr. It is a brilliant app. that works fantastically. The backup service is brilliant and all my questions and inquiries where answered quickly and efficiently. I am very happy. Thank you.