Trackr Order Tracking, Tracker
Shopify Real-Time Order Tracking Return App | Tracking Page
Rating
4.1
feedback
189
chart
#2,582
All reviews
Rating Breakdown
Review RSS Feed
Dec. 31, 2021
Works well, Excellent and fast support from Donatas www.Satin-Boutique.com [home of finest made to order Satin Bedding and more]
Dec. 30, 2021
Excellente application ! Très intuitive et facile d'utilisation. Le support client est vraiment à l'écoute et très réactif. De plus, le suivi des commandes est bien détaillé et clair. Je recommande cette application, au top !
Lebonshop, Merci pour votre aimable critique et votre coopération! Vos retours sont très précieux pour développer le service. Notre équipe souhaite tout le meilleur pour votre entreprise et nous sommes toujours prêts à vous aider, en cas de besoin! L'équipe Tracker
Nov. 1, 2021
i highly recommanded , this app hel me a lot for costomers request about his items AAAAAAAAAAAAA AAAAAAAAAAAAA A
Thank you very much for your kind words! We wish all the best for your business and if you have any tracking-related issues, please contact us at [email protected] - our team will be more than happy to lend you a hand! Best wishes, Trackr team
Jan. 17, 2022
This app is great, and the support team helped me customize the appearance on my store to look very on-brand. No need to select carriers like some other tracking apps, and the annual plan is a great value. The one thing this app doesn't do that I wish it did is provide an estimated delivery date, even if it was just based on the history of other packages Trackr has logged. My customers are always asking for an ETA, and this app doesn't currently provide that. Update Jan 17, 2022: The Trackr team has added an estimated arrival date section to the app, and I'm changing my review to 5 stars!
Thank you for your review, Sage & Sill! We appreciate the feedback about the new feature and it will be taken into consideration. Trackr team! :)
Sept. 15, 2021
I used the app to help my customers track their items. Thought it was a good feature to have however it was not really used. One thing I dislike is how complicated it is to cancel the subscription. There is no button or even a section on how to cancel even in the FAQ's. I think it a very big oversight on the developers behalf to not have the option to cancel subscription with ease. hence the two stars
Hello Pique Ambiance team, As per our conversation, we are sorry you had trouble canceling the plan and we are happy that the plan was canceled without issues. The plan canceling on Shopify stores by default is uninstalling the application. Please do not hesitate to contact us if you have any further questions. Best wishes, Trackr team
Sept. 6, 2021
The app is excellent and its performance is amazing, but their Support and Developers Team is still better. They not just fixed an issue for us, they improved their app for us. Never found so efficient and dedicated professionals.
Hello Voggin, Thank you very much for your kind words, all our team is inspired! We wish you all the best in your business and if any tracking related issues or questions will come up - please contact us via [email protected] - we'll be more than glad to help. have a great day - Trackr team
Aug. 25, 2021
This is a great app with easy-to-use features for my customers. The support from the app developers is on point. They were so diligent in communications and follow-up.
Aug. 18, 2021
I have just signed up for the yearly plan but am in trial stage. The App was set up quickly even though I found the dashboard a bit cumbersome. After chatting with support by email I have discovered there is no management dashboard where I can see all orders and their status. This is a real issue for me and I can bot believe that a paid app does not have this. I am not sure how the app will work and how customers will get their notifications etc. I might have to uninstal but will see how it goes for now
Hello Lifestyle Travel Trading, Thank you for your feedback. We have dashboard implementation on the app’s development plan. For now we provide 15 days Free trial, which helps to evaluate how app is performing, also - very attractive pricing. If you need any help or have questions regarding app set up or performance - our support team is always ready to help. Please email us at [email protected]. Kind regards - Trackr team
Aug. 15, 2021
Application que je conseil vivement, simple et intuitive loin des chichis de certaines applications qui au final ne servent à rien. Support très réactif j ai eu des problèmes mineures qui ont été réglés à chaque fois en moins de 30 mins.
Using app
Over 1 year
Total reviews
2
Average rating
5.0
July 30, 2021
Useful tracking app, very responsive and helpful support. Had some questions with carriers matching, issue was solved the same day. Possibility to show products on tracking page. Thanks a lot!
Using app
About 1 month
Total reviews
2
Average rating
5.0
July 26, 2021
Very good app for providing shipment information for our customers, including email notifications about updated status. All needed couriers supported, have features for drop shippers. Strongly recommend.
March 20, 2021
Bonjour, J'ai reçu mon colis en avance, ce qui en soit est une bonne nouvelle mais le hic c'est que sur votre application, mon colis est encore en cours de transit du coup, je n'ai pas reçu le mail de validation comme quoi mon colis est bien arrivé... je souhaiterais avoir une explication de votre part merci.
Hi, thank you for the feedback. The problem is that Cainiao, which is an official tracking system for Aliexpress, also doesn't have an update about the delivered package. In this occasion we collect tracking information from Cainiao because it works well with Aliexpress shipments and because of the fact that the last checkpoint has not yet been updated in Cainiao system, Trackr aslo doesn't show that update. Anyway, we have a solution for you and I reached out about it via email. Looking forward to hear from you. ___ Salut, merci pour les commentaires. Le problème est que Cainiao, qui est un système de suivi officiel pour Aliexpress, n'a pas non plus de mise à jour sur le colis livré. À cette occasion, nous recueillons des informations de suivi auprès de Cainiao car cela fonctionne bien avec les envois Aliexpress et en raison du fait que le dernier point de contrôle n'a pas encore été mis à jour dans le système Cainiao, Trackr n'affiche pas non plus cette mise à jour. Quoi qu'il en soit, nous avons une solution pour vous et je l'ai contactée par e-mail. J'ai hâte d'avoir de vos nouvelles.
March 11, 2021
This wasn't exactly what we were looking for. So we deleted the app. After a few days, Eoscity refunded the $48 annual subscription.
Hi! Thank you for you feedback. Please let me to explain that the free trial wasn't activated because it was a second time the app is installed on the store. The first time, the trial was issued July last year. A new user can see that free trial is offered before approving a payment but I explained the Shopify billing process by email. I hope we can discuss the situation further. I also issued the refund for unintended payment.
March 3, 2021
Good app, it works pretty well and do what we ask for it. Very useful when you do dropshipping and you don't want your customer see where the product come from. Support very reactive, when you have a tracking problem they will resolve it in 24h.
Hello, Thank you very much for your time to leave the feedback! Please let us know whenever you'll have some questions or need help: [email protected]. Our support team will be more than glad to help. Have a great day! Trackr team
Feb. 4, 2021
The application is really well done. I want to report that I had a need and the development team helped me in no time. good guys
Jan. 23, 2021
Muy bien aplicación. La atención al cliente es magnífica. Nos han solucionado todas las incidencias con inmediatez. Muchas gracias!!!!
Jan. 20, 2021
Great app and customer service. Not only it provides options for custom css, their team also helped me with custom edits. - 6 stars
Jan. 16, 2021
Application simple d'utilisation et claire pour nos clients. Le service client au top ! Aimable, pédagogue et efficace Merci la team !
Jan. 5, 2021
Je mets 5 Etoiles, car tout simplement, c'est une SUPERBE Application ! Très Professionnelle pour le Suivi du Colis du Client, les Notifications de mises à jour du Cheminement de la Commande sont d'ailleurs envoyées (si on le souhaite) automatiquement au Client dans sa Boite Mail. Franchement je n'ai pas trouvé meilleure Application que celle-ci. En plus elle est vraiment simple à utiliser ! Aussi, leur Equipe est vraiment réactive et polie ! Ils répondent absolument à toutes vos questions et dans les plus courts délais. D'ailleurs, je ne comprends pas trop les Notes avec 1 Etoile seulement... ? En tous les cas personnellement, JE RECOMMANDE VIVEMENT ET SANS HESITATION cette Application ! Sans compter aussi le très bon Rapport Qualité-Prix !!!
Vitiamo! Merci beaucoup pour votre temps et pour vos aimables paroles! Nous vous souhaitons le meilleur dans votre entreprise! Trackr team
Jan. 4, 2021
A bunch of my customers' orders tracking information is inaccurate or unavailable for no reason at all! USPS is the carrier for all the packages so Trackr randomly chooses which packages not to show accurate tracking info for. Please reach out to me to resolve this issue! Very frustrating!
Update: Dear Furever Love Club, Developers already made the fixes, we informed you by email. Please check if everything works smoothly on your side. kind regards - Trackr team Hello Furever Love Club, Our team has noticed that in some cases USPS codes were having wrong statuses for some codes and we informed the service provider. Our developers are already working on a solution. Those cases will be fixed in the nearest 1 - 2 hours. We have contacted You by email and will update You once again. Thank you for understanding . Trackr team