Trackr: Order Tracking/Tracker
Shopify Real-Time Order Tracking Return App | Tracking Page
Rating
4.1
feedback
190
chart
#969
All reviews
Rating Breakdown
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May 12, 2020
j'utilise cette application depuis quelques mois car j’espérais réduire les plaintes de mes clients. Cependant, elle ne fonctionne pas bien. Chaque fois qu'un de mes clients cherche à suivre sa commande, il lui est affiché " votre commande a été expédiée". Le client se retourne vers moi pour savoir ce qu'il en est de sa commande. Je suis obligé de passer mon temps à échanger des messages d'explication. Certains me traitent même d'arnaqueur!!!
Dear Hebenino, thank you for your feedback. We've just checked your orders status on Trackr app - currently they all are in status "Delivered" or "In Transit". If there are more orders that are experiencing problems - please let us know, we are always ready to help You solve all the issues. Our customer service can be reached over [email protected] - seems lately we didn't get any complains from your side regarding the service. If you could provide concrete tracking number examples when problems appears - we'll do our best to check the situation and fix it if needed. Looking forward to hear from you - Have a great day - Trackr team
May 9, 2020
YOU HAVE TO PAY THEN USE. NO ANY FREE DAY. YOU HAVE TO PAY THEN USE. NO ANY FREE DAY. YOU HAVE TO PAY THEN USE. NO ANY FREE DAY.
Hi, Thanks for your time leaving the feedback. As I stated in the email I just sent, the problem was that you tried to activate the annual plan which doesn't provide free trial. FREE TRIAL is provided in monthly plan only. Hope to hear from you by email. :)
May 5, 2020
use this on a few of my stores. Tried all tracking solutions on Shopify and i can tell this one has the best support when codes does not track well, etc. I think this is the best option there is at the moment.
May 3, 2020
Most of the time the result of tracking is pending whereas the official tracking site, e.g. USPS, is updating regularly. The only time I got a real result is when the item has been delivered to client. Rest of the time, the pad setting of the app looks weird and got the clock thing freezing. I've been using it for 2 months, and i'd say it only works 5% of the time.
Dear Dealz2offer, thank you for your feedback. Sorry for not the best experience with Trackr app. At the moment few tracking codes that you've been testing on our app are showing up to date information. We are doing our best to provide qualitative service, but technical issues arise from time-to-time and we try to solve them ASAP. Currently due to COVID-19 situation in the world many tracking service providers and carriers have much more issues to solve, related to information updates, parcels delivery times, etc. Thank you for understanding. kind regards - Trackr team
April 28, 2020
I was installing the app but I got a error message. It is not working anymore and there is not option to contact the support !
Hello, dear Kilya Beauty, the temporary technical issue was solved and fixed. If you want to try Trackr app services - please do so, we've sent you a special offer to your email . Have a great day! [email protected] kind regards - Trackr team
April 21, 2020
Good app with a nice look and a really good support! Support replies directly and helps you with everything and explain in details. Recommend it.
April 20, 2020
I just installed this app and it works like a charm. customer support is also very fast and tuned in!
April 16, 2020
Great price, great app and what I truly liked was the helpfulness of the customer support especially as I am not too tech savvy.
April 1, 2020
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March 29, 2020
I recommend this application, very simple and effective use. Especially in case of problem, the customer service is very reactive, they answered me in less than an hour on a Sunday evening. the solution was found easily, and this is a mistake on my part. I leave 5 stars because this team and the trackr app really deserve them.
March 27, 2020
you cannot use it for 2 different websites it synchronizes the settings, while you want to use different logos and texts
Thank you for the review. Although, 2 Trackr apps on different websites should be completely separate. Could you check if issue persists if you logout from one store while working on another please? I also emailed you so will be waiting for your reply. :)
March 26, 2020
The app keeps asking for a revieuw, even if i click on the option i dont have time to write a revieuw. The app delete al my translations..
Hi. Thank you for your feedback. I'll be looking forward for a reply to an email I sent you. I'm sure there is a way we can solve the unusual issues.
March 25, 2020
I used this app before and its was good, never faced any issue until now, Since a week customer tracking status do not change. It stays in "waiting". This causing lot of trouble to our customer service. The worst is that is thaty even if we message Trackr , they even not replied, and hte problem is still not solved
Dear Easy Shape Maker, The problem is related to cjpacket carrier - they are facing technical issue providing tracking information to third parties, including Trackr app. Though on their website info is shown. We hope Cjpacket will solve their technical issues and tracking codes will get back to normal. But for this period our developers are already working on implementing temporary special solution in Trackr app - that customers during this problematic period could find cjpacket tracking no. updates. We'll send you an email, hope in 1-2 hours, when developers will finish their work. thank you for understanding and we truly apologise for inconvenience you are experiencing. Trackr team
March 24, 2020
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March 16, 2020
Misleading. It does not have a trial. I do not recommend this app at all. They want to charge me $47
Hello Knik Knack, Trackr app has 15 days free trial in a monthly plan - as it is indicated in plans description on a listing page https://apps.shopify.com/trackr. After installing the app, please choose monthly plan of Trackr app in your shop's admin, you'll be redirected to Shopify's payment window - there will be indicated the date of the first monthly charge - it will be two weeks later than the app was installed. So the first 15 days - will be for free of charge for trial. If you like the app after the trial - you can stay in a monthly plan or upgrade to more cost effective yearly. Or - uninstall the app before 15th day and you won't be charged at all. Hope this information helps. And if you have any questions - please contact us - [email protected] - we'll be glad to answer and help. Have a great day! Trackr team
March 5, 2020
The app is very great ! You could set up the design (colors, titles,...). It looks great on the shop, very professional. The support of the app is really kind and reactive and answer quickly to any questions.
March 4, 2020
This is a great app. It's easy to use and my customers love it, I highly recommend it to anyone, who's running an online store where customers would greatly benefit from and appreciate being able to track their items. I experienced some minor issues during the set up process of the Trackr app, where I had to place the Trackr link into my "track order" page. For some reason, the Trackr link wasn't working. However, I contacted the Trackr customer service. They got back to me very quickly. I was helped by Justas who was very helpful and resolved the issue no problem. Thank you!! :)
Feb. 27, 2020
Superbe application ! Visuel professionnel et soigné ! Service Client très rapide. J'ai eu réponse à mon mail en 10 minutes ! Efficace & Rapide ! Merci Beaucoup
Feb. 23, 2020
This App is dope and very nice customer service! Helped me a lot! I think I will use it for my other stores as well
Dec. 17, 2019
This app is great. Easy setup, features that we use besides tracking - email notifications, tracking info translation. We are on trial, everything works really well, thanks for solution guys!