Trackr Order Tracking, Tracker
Shopify Real-Time Order Tracking Return App | Tracking Page
Rating
4.1
feedback
189
chart
#2,121
All reviews
Rating Breakdown
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Dec. 13, 2019
Stay away from this app. It broke your default tracking method of Shopify, redirect your customers to their tracking page whenever the customers click to the tracking number in their order status page. Then customers have to fill in their email and order number, which sucks, they will collect users' data. Moreover, even when customers filled in their orders' information, no tracking information found. I repeat, stay away.
Dear Quartzily, thank you for your feedback and sorry for misunderstanding regarding Trackr app services. Please let us explain that many Shopify merchants asked for the possibility to insert tracking url on order status page in order to guide their customers to the store’s website tracking page for customers convenience. That customers could easily check their order status on shops website's whenever they want and not be redirected to the pages of different carriers. Trackr app, as many tracking apps, create possibilities for shop’s customers to track their orders either entering order ID&Email or Tracking number. Merchants have possibility in Trackr admin panel to use both these tracking options or leave just one - according to stores individual needs. We would like to emphasise that Trackr app strictly follows GDPR requirements regarding customer data management. And we use only those customers data that are necessary to provide tracking services. Also when app is uninstalled - all shops customers data are deleted from the app after 48 hours following Shopify GDPR policy rules: https://help.shopify.com/en/api/guides/gdpr-resources In tracking history we see many successfully tracked orders on your store. So it’s really painful to read about “no tracking information found” in your review. Sorry once again for this experience.
Dec. 11, 2019
there is a problem with the application. it's not working right now i have a serious problem with my customers
Dear Splendid Queen, Trackr app had temporary technical issue, but it's already solved. We've checked your tracking page - it's working. We are very sorry for this inconvenience, we did our best to fix it asap. Please let us know if you have additional questions or are facing some problems: we'll be here to help - [email protected] kind regards - Trackr team
Dec. 8, 2019
Great app !! Easy to install and set up. The customer support is just incredible, they are really quick answer and even quicker to help you with any issue you might have. That's a 5 stars from me !
Dec. 1, 2019
This app is so much more simple to sue then other shipping apps, must say I love it, happy I made the change.
Nov. 25, 2019
I've been using this app for a while now and it's amazing it's simple had no problems with it and looks very clean on my website. Customer support is also impressive as well!
Nov. 20, 2019
Every functions runs well! I like the system. It will helps my customers get the tracks and make our store too be trustworthy day by day. Thanks
Oct. 26, 2019
Best tracking plugin for your money hands down! I used to use other tracking apps that did the job, but was very limited in design and tracking volume.
Oct. 24, 2019
cette application ma beaucoup aider et facile a utiliser merci au concepteur ! pas vraiment déçu ! bravo
Sept. 29, 2019
Thank you all the problem solved well. Need to check on some things to make sure that everything is in place. Great support even on the weekend.
Sept. 9, 2019
The app is very easy to use once you understand it and works very reliably! I can recommend Trackr!
Aug. 30, 2019
I love this app. My customers can ship on my online store with confidence. Thank you for creating this app. God bless you!
Aug. 30, 2019
This is seriously the greatest app I ever used. My customers are so happy with the live tracking that they always buy me again. For dropshippers and other business it is a good tracking app. Im from the netherlands and my customers always want to get their package fast, but with this app they don't even care haha. Also a good customer service, they respond fast and nicely :)
Hello Tassenlaan, Thank you very much for your kind words! We wish you all the best in your business! Trackr team
Aug. 22, 2019
Great app, easy to customize in order to brand it according to the look of your store. Customer support was very helpful and quick. Responded to all questions and requests in a polite and timely manner. Definitely give this app a shot.
Aug. 17, 2019
Muy buena atención al cliente y fundamental esta app en cualquier tienda. Los clientes ya no preguntan constantemente cuando llegará el pedido.
Aug. 8, 2019
This App is really good for finding the right carriers without doing anything, better than AfterShip, and a lot of other tracking apps I have tested, wich needs some help. Trackr would be better if the tracking info was updated more often or faster, so the customers don't leave the tracking page before it finishes the status update. Sometimes the parcel is delivered in post office, but the info is not clear enough for customers. The newest line should be Delivered or Delivered in Post Office and so on.. but it stands at the 3rd line for exemple. The tracking details would be easier to read is there was not the First Letter Upcase At Each Word And City. The translation to French can be much better, and easier to understand for most of the customers. Maybe Using Deepl or any other good translation API ? Trackr is a really good App, with the possibility to add more info on the tracking page (helping customers for FAQ or Important notice). It deserves a long life and a better place in the Tracking apps. Good Job !
Hello, The Grand Warehouse, Thank you for your time providing valuable feedback about Trackr app. Customers insights are very important in our app's constant development process. And for sure we'll take into consideration your suggestions how to improve Trackr, user's experience and will work on needed enhancements. We wish great success in your business! Kind regards - Trackr team
July 31, 2019
The app works perfectly, it has saved us a lot of work for our orders. But the best, the technical team. We had a problem on our subject and they fixed it immediately. 100% recommended!
July 20, 2019
Why it still shows package is in China if I selected "Hide Carriers"? Please let me know. Looking forward for your reply.
My Cervical, Thank you for your question. We will be more that happy to take a deeper look and solve the issue. Could you please check, if you got our support email on July 20th (sent from [email protected]) with additional questions about the situation? If not - we kindly ask to check a spam folder. We hope to solve this issue ASAP after your reply. kind regards - Trackr support
July 16, 2019
My installation went smooth. The support staff had me up & running the same day I purchased the app.
July 15, 2019
worked good for me. good value for the price. I'm just unsure right now if I will renew for another year or find another option. Thank you.
July 5, 2019
WAIT WAIT WAIT! I was looking for a tracking app that allows my customers to see where their package is without ask me and redirect them to 17track (awful site full of ads and NOT responsive). I installed and tried almost all the apps on the marketplace and this is ABSOLUTELY the best so far. Result: I decreased custumers email by 70%, Unbelievable! PRO: -Excellent design, clean and very responsive -Support is great, I asked to add my customers' local language and they did in 2 weeks (I understand it's not easy) -You can hide chinese location and couriers until the Western destination (THIS IS THE BIGGEST PRO EVER) -You can add custom text explaining customers delivery time ecc -You can send automated emails once the shipping status change. This will save you lot of customer service time to dedicate to the business -It's very cheap and affordable for everyone CONS: The only cons I found after 2.5 weeks is the regret of not founding it before. My rate is 10/10