Trackr: Order Tracking/Tracker
Shopify Real-Time Order Tracking Return App | Tracking Page
Rating
4.1
feedback
190
chart
#969
All reviews
Rating Breakdown
Review RSS Feed
July 5, 2019
WAIT WAIT WAIT! I was looking for a tracking app that allows my customers to see where their package is without ask me and redirect them to 17track (awful site full of ads and NOT responsive). I installed and tried almost all the apps on the marketplace and this is ABSOLUTELY the best so far. Result: I decreased custumers email by 70%, Unbelievable! PRO: -Excellent design, clean and very responsive -Support is great, I asked to add my customers' local language and they did in 2 weeks (I understand it's not easy) -You can hide chinese location and couriers until the Western destination (THIS IS THE BIGGEST PRO EVER) -You can add custom text explaining customers delivery time ecc -You can send automated emails once the shipping status change. This will save you lot of customer service time to dedicate to the business -It's very cheap and affordable for everyone CONS: The only cons I found after 2.5 weeks is the regret of not founding it before. My rate is 10/10
July 4, 2019
Solid app - has helped our customers track their own packages. Interface is easy to use, has good options and support is always friendly, ready to help and efficient too! Thanks.
July 3, 2019
Great app. it is perfect for customer shopping online. try it and let the customer know where their package.
June 17, 2019
Impossible to select carrier.... useless and waste of time Impossible de choisir les transporteurs donc c'est juste une perte de temps
Hello, TWS équipement, Thank you for your message to us. Trackr app supports more than 900 carriers all over the world. Their list can be found on app’s preferences page. Trackr app automatically detects to what carrier actual tracking code belongs to. Thats why there is no need to make carrier manual selections anymore. Our customers have possibility to test the app 15 days for FREE and decide, if it really fits their needs. We kindly invite you to test the app and if you’ll have any questions or need any help - Trackr support team is always ready to help you. Just email us at [email protected]. Besides tracking service, Tracker includes additional features, such as: tracking info translation service, hide carriers function, customisable delivery notification emails. All of them are free. We wish you all the best in your business and hope to see you among our customers! Trackr support
May 12, 2019
Great app! Highly recommend.easy to set up, beautiful interface, fast customer support service. 5 stars.
May 10, 2019
Vraiment je n'ai pas l'habitude de mettre des avis mais là je suis obligé. Cette application est juste parfaite, et la page de suivi est super. Son service client est très performant, ils répondent très vite et font tout pour résoudre les problèmes. Merci à l'équipe TRACKR
May 7, 2019
Perfect application, save a lot of time. Customer service 100% effective when you have a problem :D
May 3, 2019
Absolutely needed to give your customers and yourself peace of mind. It'll save you hours needed to respond to customer inquiries about the whereabouts of their order.
April 26, 2019
Very good app. Easy to use and manage your tracking. You can hide the carriers. Plus, you can translate in any language. Perfect support team. I recommend.
April 3, 2019
I use this application to have a very attractive tracking page within my site vs having my customers go to our couriers site which is lackluster. The App support team are excellent and the application is so easy to use and setup.
April 3, 2019
Hello, I am trying to get support tickets resolved, but I got this message : "A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: [email protected] (ultimately generated from [email protected]) High probability of spam" what is your support email and how I can contact you, I am concerned that you will not support if I have any questions. Please respond. Thanks.
Hello, Gemini Charms, Thank you for contacting us! We are very sorry that you experienced this problems with the emails, but could you please check - maybe our letters were directed to your spam folder? Because we successfully got all 3 your messages: the 1st one on Monday (April 1st) and provided you with the answer the same day (11:53 from [email protected], signed by Mirjam to your email, which starts ch...@..). Another letter from you we got today - and already provided the answer. The 3rd was a review. It seems that we don't experience email delivery problems, cause we receive questions and provide answers to other customer's inquiries successfully these days. In order to double check we'll contact you from one more additional email. Sorry once again for the inconvenience, you've experienced. Kind regards - Trackr team
April 2, 2019
Like the app design and concept but felt that it could be better if the tracking provided images of our shipped products for a much better customer visualization and experience. Would be even more perfect if the email template could be customisable such that we could include our shop logo in email notifications as well as auto-inclusion of shipped product images and perhaps a test email function so we could see how customers would receive our emails.
Hello, So Not Size Zero, Thank you for your feedback! Trackr app has "Delivery notification emails" customisation possibility: please find it in Trackr app preferences - it's called "DELIVERY UPDATE EMAIL SETTINGS". Merchants can choose emails's background and text colour, link colour, font type, insert company logo (different positions and sizes), personalisation, insert company domain, support email, make other necessary header and footer customisations. And on the top right corner of this service there is a "View email preview" option to check all customisations, before setting email live. Hope this information will help you create beautiful and customised delivery emails for your customers! Have a nice day - Trackr team
March 19, 2019
A very good app ! My clients are very happy to track their orders. Great support team, thanks a lot !
March 11, 2019
The app is ok. Could be much better, the graphics are not very polished and the ability to use the store's fonts is a must. Also tracking for older orders. How does the notification emails for customers look like? Show us and let us customize them.
Hello, Acerux, Thank you for your valuable feedback! Trackr app takes fonts automatically from shop's theme usually. If some little adjustments are needed - let us know. Regarding older orders - they are tracked unless they already have status "delivered". If something was not tracked - let us know "Order ID+Trackgin no" combination. Notification emails' - we've sent you an example of this letter today and we are glad to inform, that our dev's are working on possibility for shop's owners to do customisation of this letter. This new feature should be implemented in a couple of weeks. Hope it helps. And thank you for using our services!
March 1, 2019
The app is good looking and the support has helped me when i needed them. Good app, worth the price.
Feb. 21, 2019
Really good tracking app with great customer support. They customised the app so it functioned better with Shopify shipping notifications.
Feb. 21, 2019
Great app initially did not understand how to use and was ready to write a bad comment Supoopt helped set up - everything works fine
Feb. 11, 2019
This is a great tracker app that works well, with great customer service. We recommend to anyone who needs this feature on their store.
Jan. 21, 2019
The support is second to none. Trackr's app developers will go above and beyond to make extensive (and meticulous) customizations so that this app integrates seamlessly with any theme. (I have now used this for many sites and each time am amazed by the level of support). The app is a wonderful feature to have on a site as it allows all customers –including those who have not set up an account– to easily track their packages... a great customer service feature to have but also one that pulls people in back on to your site! Overall, A+++
Jan. 20, 2019
I have used this app time and time again. It's a wonderful feature to offer on an eCommerce site. Trackr's customer support is second to none. Consistently, over numerous sites, they have gone above and beyond to implement an array of requested customizations to fit very specific design standards of our theme–something that very few app developers will do. The result is a beautifully integrated app. An absolute A+++++