Transcy: AI Language Translate
Transcy Shopify Language Translation & Currency Converter
Rating
4.8
feedback
6,024
chart
#1,415
All reviews
Rating Breakdown
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May 5, 2025
Andy was incredibly helpful and patient while guiding me through setting up the translation app for my Shopify store. He explained everything clearly, solved the issues quickly, and made the whole process smooth. Excellent support — thank you, Andy!
May 2, 2025
Problem with language-switcher that disappeared from the website. Contacting Transcy support, and issue was resolved the same day.
May 1, 2025
Great app and great support fully customising to meet the needs of our website.
April 30, 2025
Eleanor helped me a lot. I tested 4 applications. This is the only one that really translates all the widgets. You should take it without hesitation.
April 29, 2025
Issues keeps getting worse and it seems be a lot of bugs. Hopefully they will fix it all soon.
Hi there, This is Danniel from Transcy and we're deeply sorry for this inconvenience causing to your experience Regarding the issues you're experiencing, we see that a colleague is already looking into your case and has provided some solutions. However, we've encountered some technical aspects that require your access permission to fully investigate the root cause. Please check your inbox chat and email for a message from our team, and don't hesitate to let them know if you need any further help. Regards, Travis Transcy by OneCommerce
April 23, 2025
Hi there, I'm Mirabel from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io Best Regards Mirabel Transcy by OneCommerce
April 23, 2025
Hi there, Here's Oriana from Transcy. Thank you so much for your rating In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@transcy.io Regards, Oriana Transcy by OneCommerce
April 20, 2025
Charging $497 USD for GPT translation is outrageous. You should at least list an approximate cost in the pricing program. This feels like you're taking consumers for fools.
April 20, 2025
Hi there, My name's Selina from Transcy. Thanks for your great rating Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our live chat or email us at support@transcy.io Regards, Selina Transcy by OneCommerce
April 16, 2025
The app works good on the frontend with the switcher. But when you use the app as a backend translator for Shopify languages, it works randomly for different languages, translating some parts of strings, and leaving others without translations. The frontend switcher causes CLS issues. The app support doesn't know that their app can work without the switcher, and I needed to explain the same thing to a new person again and again for two weeks already. The support is not competent in most of the cases. As for now - they are not able to resolve not translated parts via their app. If the issues are fixed, I'll upgrade my rate for this app.
Hi there, This is Travis from Transcy and we're deeply sorry for this inconvenience causing to your experience - For unexpected support from the agent, we will have a proper training to improve the service to better. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us - Regarding your translation issue, a colleague is already following up. Please let him know if you need any further assistance. Regards, Travis Transcy by OneCommerce
April 14, 2025
good support
Hi there, Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io Regards, Kane Transcy by OneCommerce
April 21, 2025
Transcy is by far one of the best translation apps I've used on Shopify. The translations are accurate and professional, and the interface is very intuitive. What really stood out to me was the amazing support — quick, friendly, and incredibly helpful. I had a few questions, and the support agent Giselle guided me through everything patiently and clearly. Highly recommended if you're looking to sell internationally and want to offer a seamless multilingual experience to your customers. 10/10!
Hi there, This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io Regards, Patrick Transcy by OneCommerce
April 5, 2025
One of the worst translation apps I've used. They take no responsibility and always blame someone else for any issue. I paid over €300 for translations, and I still had to manually fix missing parts myself. I honestly cannot recommend this app. Unfortunately, I'm now stuck with them because everything has already been translated through their system, and leaving would mean losing my entire investment. Please be extremely careful when choosing your translation app. You're often better off translating manually using ChatGPT – it’s far more cost-effective, and you have full control over the results.
Hi sir, This is Brown and we're deeply sorry for any inconvenience causing to your experience - We want to assure you that we never intend to pass the blame; we always strive to understand the root cause of any issue and provide the best possible solution. In some cases, the issue might stem from factors outside of our direct control - We've taken note of your specific concern regarding the lost translations. Just want to shed some light on why that might have occurred. When you switch to a new theme on Shopify, it's essentially seen as a completely different structure by the system, even if it's a duplicated theme. Each theme has its own unique ID and content structure. Therefore, theme-specific translations need to be redone when you change themes - Although this doesn't solve the immediate problem, we hope it clarifies why this happened and we have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support. Best Regards Brown Transcy by OneCommerce
April 2, 2025
Eleanor has been a big help with answering and fixing any inquiry i have had so far with them. App itself is full of handy features & has been powerful for our business to reach other countries in the EU. Love and recommend it!
Hi there, I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at support@transcy.io Regards, Bellamy Transcy by OneCommerce
March 31, 2025
Still getting used to using this app but the support team really helped fixing issues. I am looking forward to using this app to scale my business to other countries. Thank you Andy for the fast and helpful service!
Hi there, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io Regards, Kieran Transcy by OneCommerce
March 30, 2025
This is the biggest scam I've had to bear since I started using shopify which was more than 3 years ago. Transcy misled me into buying the annual plan when I tried to pay for my monthly plan but it suddenly switched into annual but since I had already pressed on pay it loaded the annual plan and paid for it which is 10X what I wanted to pay for this crappy software. Then I let them know about the mistake I had made 3 seconds later and they told me that they will not assist me at all. Then I threatened to stop the transaction through my bank account but they said that's not necessary because they will give me crdits for which I explicitly asked whether they would be usable for the shopify monthly plan payment and they confrimed that after which I trusted them. Told me to uninstall the app and I would receive the credits and 3 months later I am still paying for the shopify monthly plan and I've received 0 credits from these scammers. I can't believe shopify allows such things to even happen on their store and then say that they bare no responsibility for what happens on the shopify app store... Ridiculous stuff is happening and I still can't believe it although I've been a victim of all of it. Watch out guys.
Hi sir, This is David and we sincerely apologize for this inconvenience causing to your experience - We have realized that the situation you described, with the unexpected annual plan purchase and the subsequent issues with credits - Upon reviewing your billing history, we've confirmed that you haven't been charged for Transcy since downgrading to the Monthly Growth plan on December 30, 2024. We are currently working with Shopify to understand why the downgrade was reported as unsuccessful on their end, as this may be the reason you haven't received the prorated credit - We have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support. Best Regards David Transcy by OneCommerce
March 28, 2025
Great app`!
Hi there, Here's Jena from Transcy. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at support@transcy.io Regards, Jena Transcy by OneCommerce
March 26, 2025
disaster for 11 euro per month I can add only one language the default language is also counted and the other plans with more features the price is insane 30 euros per month .... for the new shop this is insane . unsubscribed !!!
Hi there, This is Brian and we're deeply sorry for any inconvenience causing to your experience In relation to your issues as following: - With the basic plan, you can add 2 target languages, default language is not counted. Also we have clearly stated on the pricing plan, please help me check it - We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built our app to provide a great return on investment on all of our plans. We are confident that the app will pay itself back in full by increasing the conversion and retention of your customers. - We have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support. Best Regards Brian Transcy by OneCommerce
March 25, 2025
I needed help configuring the application, and the customer service was really fast and helpful.
Hi there, This is Jocelyn from Transcy. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If there's anything else we can do to help, please let us know via our live chat or email us at support@transcy.io Regards, Jocelyn Transcy by OneCommerce