Transcy: AI Language Translate
Transcy Shopify Language Translation & Currency Converter
Rating
4.7
feedback
2,868
chart
#1,601
All reviews
Rating Breakdown
Review RSS Feed
May 8, 2025
Transcy has very helpful customer service that assisted us with customizations of the switchers on our site. We are using the app for more than a year now and we are very satisfied. Thank you for the great support.
May 7, 2025
L'app n'est pas évidente à prendre en main. Si on veut utiliser l'IA, il faut l'offre à 60€ min. sinon c'est très cher pour traduire 1€ les 1000 mots ... J'ai rencontré quelques bugs au démarrage mais le support a été au top et à tout régler dans la journée. Une amélioration qui serait bienvenue serait de pouvoir mettre un contexte aux IA pour la traduction, ici on peut corriger quelques mots en automatiques grâce au glossaire mais ce n'est pas suffisant.
May 5, 2025
Andy was incredibly helpful and patient while guiding me through setting up the translation app for my Shopify store. He explained everything clearly, solved the issues quickly, and made the whole process smooth. Excellent support — thank you, Andy!
May 2, 2025
Problem with language-switcher that disappeared from the website. Contacting Transcy support, and issue was resolved the same day.
May 1, 2025
Great app and great support fully customising to meet the needs of our website.
April 30, 2025
Eleanor helped me a lot. I tested 4 applications. This is the only one that really translates all the widgets. You should take it without hesitation.
April 29, 2025
Issues keeps getting worse and it seems be a lot of bugs. Hopefully they will fix it all soon.
Hi there, This is Danniel from Transcy and we're deeply sorry for this inconvenience causing to your experience Regarding the issues you're experiencing, we see that a colleague is already looking into your case and has provided some solutions. However, we've encountered some technical aspects that require your access permission to fully investigate the root cause. Please check your inbox chat and email for a message from our team, and don't hesitate to let them know if you need any further help. Regards, Travis Transcy by OneCommerce
April 23, 2025
Hi there, I'm Mirabel from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io Best Regards Mirabel Transcy by OneCommerce
April 23, 2025
Hi there, Here's Oriana from Transcy. Thank you so much for your rating In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@transcy.io Regards, Oriana Transcy by OneCommerce
April 20, 2025
Charging $497 USD for GPT translation is outrageous. You should at least list an approximate cost in the pricing program. This feels like you're taking consumers for fools.
April 20, 2025
Hi there, My name's Selina from Transcy. Thanks for your great rating Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our live chat or email us at support@transcy.io Regards, Selina Transcy by OneCommerce
April 16, 2025
The app works good on the frontend with the switcher. But when you use the app as a backend translator for Shopify languages, it works randomly for different languages, translating some parts of strings, and leaving others without translations. The frontend switcher causes CLS issues. The app support doesn't know that their app can work without the switcher, and I needed to explain the same thing to a new person again and again for two weeks already. The support is not competent in most of the cases. As for now - they are not able to resolve not translated parts via their app. If the issues are fixed, I'll upgrade my rate for this app.
Hi there, This is Travis from Transcy and we're deeply sorry for this inconvenience causing to your experience - For unexpected support from the agent, we will have a proper training to improve the service to better. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us - Regarding your translation issue, a colleague is already following up. Please let him know if you need any further assistance. Regards, Travis Transcy by OneCommerce
April 14, 2025
good support
Hi there, Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io Regards, Kane Transcy by OneCommerce
April 21, 2025
Transcy is by far one of the best translation apps I've used on Shopify. The translations are accurate and professional, and the interface is very intuitive. What really stood out to me was the amazing support — quick, friendly, and incredibly helpful. I had a few questions, and the support agent Giselle guided me through everything patiently and clearly. Highly recommended if you're looking to sell internationally and want to offer a seamless multilingual experience to your customers. 10/10!
Hi there, This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io Regards, Patrick Transcy by OneCommerce
April 5, 2025
One of the worst translation apps I've used. They take no responsibility and always blame someone else for any issue. I paid over €300 for translations, and I still had to manually fix missing parts myself. I honestly cannot recommend this app. Unfortunately, I'm now stuck with them because everything has already been translated through their system, and leaving would mean losing my entire investment. Please be extremely careful when choosing your translation app. You're often better off translating manually using ChatGPT – it’s far more cost-effective, and you have full control over the results.
Hi sir, This is Brown and we're deeply sorry for any inconvenience causing to your experience - We want to assure you that we never intend to pass the blame; we always strive to understand the root cause of any issue and provide the best possible solution. In some cases, the issue might stem from factors outside of our direct control - We've taken note of your specific concern regarding the lost translations. Just want to shed some light on why that might have occurred. When you switch to a new theme on Shopify, it's essentially seen as a completely different structure by the system, even if it's a duplicated theme. Each theme has its own unique ID and content structure. Therefore, theme-specific translations need to be redone when you change themes - Although this doesn't solve the immediate problem, we hope it clarifies why this happened and we have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support. Best Regards Brown Transcy by OneCommerce
April 2, 2025
Eleanor has been a big help with answering and fixing any inquiry i have had so far with them. App itself is full of handy features & has been powerful for our business to reach other countries in the EU. Love and recommend it!
Hi there, I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at support@transcy.io Regards, Bellamy Transcy by OneCommerce