Transcy: AI Language Translate
Transcy - Shopify Translation App
Rating
4.6
feedback
2,558
chart
#730
All reviews
Review RSS Feed
Oct. 18, 2025
Lost 80% of my traffic because they did some beta and completely broke my site im working 10 years on
Hi sir, This is Brian, and we apologize for the trouble you've been experiencing. Regarding your issue, we are missing some key information. We were never contacted about your site breaking, so we haven't had a chance to investigate or help. To find a solution, we need to understand precisely what went wrong.Could you please describe what happened? We have noticed that one of our colleagues is in touch with you. Please let them know if you need further support Best Regards Brian Transcy by FireGroup Technology
Oct. 16, 2025
I can't read french but the app is great help! It translates everything very quickly and whenever there's a problem, the customer service helps a lot. Good App.
Oct. 16, 2025
Great tool, works well. The customer support, particularly Teresa, was very helpful and went above and beyond to help with setting everything up. Highly Recommend.
Oct. 13, 2025
Have used the live chat feature multiple times and they are always really quick with responding and solving any problems.
Oct. 13, 2025
Transcy is an excellent multilingual translation app! It’s easy to use, accurate, and really helps us provide a better experience for international customers. The support team is professional and super responsive. Highly recommended!
Oct. 12, 2025
they increase my monthly price from 30 usd to 60 usd without notification.
Hi there, Here's Brown, and we personally apologize for this inconvenience To provide some context, we announced a pricing and plan update via email in September and sent a follow-up reminder in early October. I sincerely apologize if these messages didn't reach your inbox or perhaps got filtered into a spam or promotions folder. We need to do better at ensuring our communications are seen. We would really appreciate it if you would reinstall the app and give us another chance to provide you with the best possible support. Also, we have noticed that one of our colleagues is in touch with you. Please let them know if you need further support Best Regards Brown Transcy by FireGroup Technology
Oct. 10, 2025
Very helpful customer service and great app to use. Although sometimes some minute things are not always translated.
Hi there, This is Kieran from Transcy. We are glad that you have had a good experience with our support when using Transcy. Thank you for using and trusting us. Based on your issue, we have noticed that it's resolved as well. Last but not least, we really encourage you to check our blog at https://transcy.io/blog/ for latest news regarding not only Transcy, but also other apps from Transcy as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our live chat or email us at [email protected] Regards, Kieran Transcy by FireGroup Technology
Oct. 14, 2025
Haven't used anything yet but the first thing on the setup is asking to pay. That's a scam thing to me Edit: The developer reached to me and guided me on how to choose a free plan. You have to click See all plans -> scroll down to see this text -> click on the popup to keep using free plan. First review was 1 star, now plus 1 star for good customer support, but still a confusing design of an app UI.
Hi there, Here's Brian, and we're truly sorry for this inconvenience We think there might have been a misunderstanding when you were asked to "choose a plan." To clarify: 1. All our plans come with a 7-day free trial. 2. Shopify's rules require you to approve a payment plan to start the free trial, but you will not be charged yet. 3. If you uninstall the app before the 7 trial days, you will not be charged anything at all. We would really appreciate it if you would reinstall the app and give us another chance to provide you with the best possible support. Also, we have noticed that one of our colleagues is in touch with you. Please let them know if you need further support Best Regards Brian Transcy by FireGroup Technology
Sept. 25, 2025
Stopped working while I paid for a whole year. The customer service is a super annoying chat bot. Not happy at all!!!!
Hi sir, This is Saha, and we apologize for the trouble you've been experiencing. Just so you know, you'll start by chatting with our AI assistant. It's here to help with common questions quickly, especially since our human team isn't available 24/7. If the AI can't solve your problem, it will connect you to a person. We're working hard to make our AI better every day! We have noticed that one of our colleagues is in touch with you. Please let them know if you need further support Best Regards Saha Transcy by FireGroup Technology
Sept. 16, 2025
回覆的速度算快且親切，但是很多後台設置還需要技術團隊再加強功能以及設定方式
Hi there, I'm Bellamy from Transcy. We would like to thank you for review Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://transcy.io/blog/ for for latest news regarding not only Transcy, but also other our Transcy applications and e-commerce tips. Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy by FireGroup Technology
Nov. 25, 2025
Great support, Anna responds very quickly, she's always super friendly, and very patient when it comes to many questions on my part.
Sept. 3, 2025
übersetzt mit verschiedenen Tools (free und paid möglich), eigene Überarbeitung der Übersetzung möglich, Support unterstützt bei Anliegen sehr schnell und kompetent