Transcy: AI Language Translate
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Customer service response times are too slow; they keep stalling, and the issue still hasn't been truly resolved. Making the same mistake twice comes across as unprofessional.
Hi OUXI Team, Thank you for taking the time to share your experience — feedback like this helps us improve. We're sorry the issue took longer than it should have. We've followed up with you directly to get this fully resolved, and we're reviewing our process to make sure it doesn't happen again. -The Transcy Team-
very good support
Thank you so much for the kind words! We're glad our support team could help. Wishing you continued success; we're always here if you need us. -The Transcy Team-
We’ve been using Transcy for our Shopify multilingual stores for quite a long time, and overall the experience has been very positive. The app is helpful for managing translations across multiple languages and makes international store operations much easier. What impressed us the most was the customer support. Raymond and the team were patient, responsive, and genuinely helpful throughout the entire process. They took the time to understand our situation and provided a suitable solution very quickly. Really appreciate the professional support and smooth communication. Highly recommended for Shopify stores that need multilingual support.
Thank you for this wonderful review! We're so glad the app has been a reliable part of managing your multilingual stores. Raymond will be especially happy to hear your kind words. We'll make sure to pass them along to him and the rest of the support team. Wishing you continued success with your international stores. We're always here whenever you need us. -The Transcy Team-
App makes a difficult and time consuming job feel achievable. Support is very responsive.
Thank you for the kind words! Making multilingual stores feel manageable is exactly what we're here for. Glad our support team could be there when you needed them. To your global success, -The Transcy Team-
Raymond provided clear & prompt support, for helping with our install. It's reassuring to know there is great support when required.
Thank you for sharing this! We'll pass your kind words along to Raymond. Knowing that you feel supported whenever you need it means a lot to us. To your global success, -The Transcy Team-
good, thanks to Raymond
Thank you! We'll make sure Raymond knows your kind words. -The Transcy Team-
We translated our store in 8 different languages. The app is very easy to use. The concept is simple but very useful. We use manual edit option not auto translate. We connected GPT API which allows us to bulk translate what we need. All translated content is updated fast on the website however the products translations were taken a lot of time to sync in shopify database so the content can become available for api requests, product xml feeds etc. We used our own system to translate the products with GPT api and write the translation back in shopify so we can create product feeds xml and connect to Google merchant center. The app provides 2 very useful functionalities. 1. Keyword translation exclusion list; 2. Find and replace keywords. Both functionalities allowed us to keep our product specific names unchanged and to replace very fast texts that we needed to change for specific markets. There were some problems along the way but the Transcy team helped us fix everything in a short amount of time.
Thank you for the detailed review and for sharing how you've set up your multilingual Shopify store! Translating across 8 languages with GPT API integration, custom product feeds, and manual translation control is no small feat. It's great to hear that Transcy's keyword exclusion list and find-and-replace features made a real difference for managing your international stores. We hear you on the product translation sync speed. Syncing translated content into Shopify's database for API requests and XML feeds can take longer than expected, and we appreciate your patience in working around it. Glad the team could help resolve the issues along the way. We'll keep working to make the experience smoother. To your global success, -The Transcy Team-
very kind and listen to the needs of the client
Thank you for the kind words! Being there when you need us is what we're here for. -The Transcy Team-
Great customer service and easy to use!
Thank you! Glad the app has been easy to use and our team could be there when you needed them. -The Transcy Team-
Unfortunately nearly useless thanks to their token price gouging. API input doesn't work and the token price is ridiculous.
Hi there, This is Ethan. Thanks for your feedback, we’re really sorry to hear about your experience. We noticed that you haven’t reached out to our team regarding the token pricing concern yet, so we didn’t have a chance to look into this for you in detail. We’d truly appreciate the opportunity to help clarify and resolve the issue. From what we can see, the app was reinstalled on March 29 and the Continental plan was selected, then uninstalled again on March 30. It’s possible that your trial period had already ended at that point, so selecting the plan may have triggered a charge. Here’s how we can help: - Could you please reinstall the app again? We’ll personally assist you in reviewing the setup and ensure everything works as expected. - We’ll also work with you to find a fair and suitable resolution regarding pricing and usage. - If you were charged for the Continental plan, please let us know, we’re more than happy to review and support a refund if applicable. We’re here to make this right for you, so please don’t hesitate to reach out. Looking forward to your reply! Best regards, Ethan Transcy by FireGroup Technology
It delivers accurate translations and is incredibly user-friendly. The customer support team is outstanding—they were quick to assist and provided thorough help with my issues. Highly recommend it!
Thank you for the wonderful review! We're glad Transcy has been easy to use and that our support team could help quickly. Your recommendation means a lot to us. To your global success, -The Transcy Team-
This is horrifying - It has completely hijacked my store - Changed the links. I cannot even edit anymore. He broke the links, translated literally. I just uninstalled it
Hi there, This is Brian. We’re truly sorry to hear about your experience. That sounds incredibly frustrating, and we completely understand why you felt the need to uninstall the app. However, we also noticed that we haven’t received any recent report from you regarding this specific issue. The last time you contacted us was on January 25, 2026. After that, our team followed up multiple times to continue supporting you, but we didn’t hear back from you. Because of that, we didn’t have the chance to investigate or prevent the issue you’re experiencing now. We genuinely wish we had been given the opportunity to step in earlier and assist you before things escalated. If you’re open to it, we would really appreciate another chance to help. We’ll prioritize your case and work with you step by step until everything is back to normal. Looking forward to hearing from you. Best regards, Brian Transcy by FireGroup Technology
These are scammers. They take money, but the program doesn’t work and translates nothing. They do not refund the money. They should be blocked on Shopify.
Hi there, I’m Brian. I personally apologize for your experience, and I understand how frustrating this must feel. Please rest assured that we are committed to handling your case fairly, including providing a reasonable refund if applicable. However, before proceeding, we’d really like the opportunity to investigate the issue and fix the root cause, as the app should be working properly for your store. We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support. Looking forward to hearing from you soon Best Regards Brian Transcy by FireGroup Technology
ATTENTION: AFTER WEEKS STILL NO REFUND OR PRODUCTIVE REACTION! It seems we have to open a dispute.... Bad technical experience. We're waiting for a refund of almost 1000 USD for several months now... very bad support with slow or no communication. Can't recommend Transcy!
Hi there, This is Saha. I’m truly sorry to hear about your experience and completely understand your frustration. According to our records, your refund request was submitted on Feb 23, and I responded the same day, offering to investigate the issue and identify the root cause. In that message, I also sent a collaborator access request so we could review your store more thoroughly. The email was opened, but we didn’t receive a reply. I followed up again on Feb 24, which was also viewed, though we unfortunately didn’t hear back. At the moment, I can see that the Transcy app is still installed on your store. I just wanted to check if you’re open to continuing with us, I’d be more than happy to personally assist in resolving the issue and ensuring everything works as expected. If you’d prefer not to continue using the app, we can absolutely review your case and consider a refund for the remaining unused period We also noticed that one of our team members is already assisting you via email. Please feel free to let them know if you need any further support. Best regards, Saha Transcy by FireGroup Technology
I have been using Transcy for translation on my Shopify store for months, and the app itself worked decently for basic multilingual needs. However, in late January 2026, Transcy unilaterally changed my subscription plan WITHOUT my consent or any prior notification, upgrading me to a much higher tier and charging me nearly $200 extra per month. This is a blatant violation of consumer trust and business ethics. I never approved the plan change, received no email alert, and only discovered the massive overcharge when checking my Shopify billing. Their support has been unresponsive when I requested a downgrade and refund for the unauthorized charges. For any merchant considering Transcy: BEWARE. They will arbitrarily change your plan and overcharge you without permission. This is unacceptable for a paid app on the Shopify marketplace. I cannot recommend this app at all due to this predatory billing practice. edit on 3.19 After two days of communication and assistance from Shopify staff, Transcy refunded me the extra $189.90. Although this wasn't all the extra money I'd spent since January 26th, I'm still grateful for their willingness to communicate amicably and try to resolve the issue.
Hi there, This is Ben. I'm truly sorry to hear about that and understand how frustrating unexpected billing can be. Regarding your concerns, as follows: 1. Our pricing was updated on Sep 4, 2025 and applied to all users. Notifications were sent via email and in-app, though they may have been missed. 2. On Jan 26, 2026, your store upgraded to the Cross-border plan with extra resources, adding about $189. Please note that only the store owner can approve charges via Shopify, not Transcy. 3. On Mar 15, 2026, the plan was downgraded to Continental, and Shopify will automatically prorate the unused amount. 4. If anything is unclear, I’m happy to clarify further. We also noticed that one of our team members is already assisting you via email. Please feel free to let them know if you need any further support. Hope to hear from you soon Best regards, Ben Transcy by FireGroup Technology
To be honest this whole setup is so vague that I do not feel confident Trancy is a tool I'd like to work with.
Hi, Here's Aiden. I’m truly sorry to hear that your experience with our app hasn’t been a positive one, and I apologize for any inconvenience or frustration caused. We’d really value the chance to improve your experience. Please consider reinstalling the app and let us have a final chance to support you with the highest priority If there’s any part of the setup that feels unclear, please let us know. We'd be glad to guide you step by step and make the process as smooth as possible. We also noticed that one of our team members is already assisting you via email. Please feel free to let them know if you need any further support. Looking forward to hearing from you Regards, Aiden Transcy by OneCommerce
Translations take forever, endless upsells before being able to use the app, custmoer service time is horrible and if they are online they are slow, unfriendly and cannot find a solution and repsonse time is horrific. Cannot recommend. For this rpemium price i expect premium software and customert service but I can´t even recommend this app if it was Free to use
Hi, Here's Aiden. We're truly sorry to hear that your experience with Transcy has been frustrating. This is certainly not the level of performance or support we aim to provide. Your feedback regarding translation speed and support responsiveness is very important to us We also noticed that one of our team members is already assisting you via email. Please feel free to continue working with them and let us know if you need any further support. Our team will do their best to review your case and help resolve the issue as quickly as possible. Regards, Aiden Transcy by OneCommerce
Es horrible. La interfaz es muy mala.
Hola, lamentamos mucho que tu experiencia no haya sido la que esperabas. Nos gustaría entender mejor qué parte de la interfaz no está funcionando para ti y ayudarte a resolverlo. Por favor contáctanos en [email protected] y haremos todo lo posible para mejorar tu experiencia.
customer service very good and in time replies . Anna deserves a 5 start review .
Thank you for the kind words! We'll make sure Anna knows she made a difference. We're always here whenever you need us. -The Transcy Team-
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