Transcy: AI Language Translate
Transcy - Shopify Translation App
Rating
4.6
feedback
2,558
chart
#730
All reviews
Review RSS Feed
Sept. 1, 2025
Do not use this APP, because it will modify your store content and image and links without your permission. The translation quality is very poor. Moreover, the translation content cannot be withdrawn, and customer service will not help you restore it.
Hi sir, This is Joe, and we apologize for the trouble you've been experiencing. 1. Regarding the modification of images and links: We understand why it would be alarming to see content change without direct action. What you experienced is a protective measure within our app. When translating theme content, image links can be mistaken for translatable text. To prevent these links from breaking and causing errors on your store, our app logically replaces them with the default image. This ensures your store remains functional for customers. 2. Regarding translation quality: While our built-in AI provides a strong starting point, we know that language is nuanced. That's why we provide the flexibility for you to either connect to a different AI translation service of your choice or manually refine any text to ensure it meets your quality standards. 3. Regarding restoring previous versions: Our system allows you to revert to older versions for any content that you have translated or edited directly within our app. We have looked into your case and found that the translations were synced from a third-party app, which is why the revert function isn't available for this specific content. We recognize this is a gap in our service, and we have passed this feedback to our development team to consider for a future update. Our records show that a member of our support team is already assisting you. To ensure you get the best possible help, please continue working with them, and they will be able to provide further assistance. Best Regards Joe Transcy by FireGroup Technology
Aug. 15, 2025
Aug. 14, 2025
Ich hatte mit meiner Internetseite ein kleines Problem, da viele stellen meiner Seite individuell programmiert wurde. Die App hat einiges an texte nicht erkannt nach Kontaktaufnahme mit dem Support wurde es innerhalb von einer Stunde geklärt. Sehr guter Support
Aug. 10, 2025
Aug. 6, 2025
Teresa was very patient in helping me solve the problem, and this plugin is very useful.
Aug. 4, 2025
Hi sir, This is Brown, and we truly sorry for the trouble you've been experiencing. We seem not to catch your point clearly; so we haven't had a chance to investigate or help. To find a solution, we need to understand precisely what went wrong. Could you please describe what happened? We have noticed that one of our colleagues is reaching out to you via email. Please let them know if you need further support Hope to hear from you soon Best Regards Brown Transcy by FireGroup Technology
Aug. 4, 2025
Good app, great support, we have been using Transcy for 2 years, very helpful tool, we highly recommend it.
Aug. 3, 2025
The Transcy app has delivered outstanding translations to our website. The automated translations combined with a specific glossary create a solid translation for trade specific terms. For several issues their support team is always quick to resolve. The translation app is highly recommended for websites requiring multiple languages. Tobaccolifestyle.com
Using app
Over 1 year
Total reviews
4
Average rating
5.0