Transcy: AI Language Translate
AI translation (OpenAI, DeepL) & automatic currency converter.
Rating
4.5
feedback
2,565
chart
#557
All reviews
Review RSS Feed
Nov. 6, 2025
Todays help from Mary was excellent. Patience shown and quick simple to understand instructions enabled me to achieve everything I wanted in one quick visit. Great Customer Service . Thanks
Nov. 5, 2025
Great app. Anna is wonderful in customer service.
Store
Humans & Land
Using app
About 3 years
Nov. 3, 2025
This is the worst customer service I've encountered in the last decade - beyond reproach!!! From the moment we installed the app a little over a year ago until now. It's not worth saving money in this case, the price is too expensive later.
Store
Monkey Business Europe
Using app
7 months
Hi sir, This is Shiro, and we apologize for the trouble you've been experiencing. It’s not entirely clear why you mentioned the “worst customer service,” as in our private chat box we clearly addressed your previous inquiries. Could you please confirm if you had a chance to see our message sent on October 31? We’d be happy to clarify anything that might have been missed. We’d also like to take this opportunity to share some context regarding the recent pricing adjustment. Since March 2023, for over two years, our team has been working tirelessly to enhance the app with substantial improvements and new features. These updates have significantly boosted performance, added advanced translation and localization tools, and helped many businesses expand their global reach more effectively. We’d really appreciate it if you could revisit our message or reach out again — we’re more than happy to assist and clarify everything for you. Best Regards Shiro Transcy by FireGroup Technology
Oct. 30, 2025
It’s terrible! Everything was working fine before, but ever since the version update, problems have been occurring one after another! Although they helped me fix issues like prices not displaying after switching languages and navigation bar errors, they made unauthorized changes to my website’s code while checking and fixing these problems! Even after my developer provided screenshots of the code changes, they still denied making any modifications to our code—it was them who denied changing our code! Now, issues like images not switching and products not syncing still exist and might persist for a long time, because we currently have no way to solve them. We don’t even know the full extent of the code changes they made. This is really frustrating.
Store
SONGMICS HOME | BE
Using app
About 1 year
Hi sir, This is Saha, and we apologize for the trouble you've been experiencing. 1. Regarding the SKU issue on Oct 28, we confirm that we did not edit or change your source code — we only removed the variant’s translation in Transcy 2. For the banner issue, as one of my colleagues explained, our app only translates content from the default language and doesn’t support customizing images per market. That’s why the Dutch banner image wasn’t changed — we didn’t modify anything on your end. 3. About the image switching feature, could you please share a screenshot and storefront link showing how it worked before? This will help us investigate and clarify the cause more accurately. Thank you for your patience and understanding. Best Regards Saha Transcy by FireGroup Technology
Oct. 24, 2025
This translation app is truly outstanding — feature-rich, fully functional, and capable of real-time automatic translation across multiple languages and countries. Their customer service is also excellent: responses are always quick, and any issues encountered are resolved efficiently and professionally in a very short time. Every time I’ve contacted their team, they’ve handled everything promptly and effectively. I highly recommend this app to anyone building a Shopify store that needs automatic multilingual translation for different countries.
Oct. 22, 2025
Transcy makes multilingual translation effortless. Accurate results, smooth interface, and top-notch support. Highly recommended for anyone serving international audiences!
Oct. 21, 2025
so far so good. Everything translates as needed. Customer support very helpful.
Oct. 21, 2025
Oct. 18, 2025
Lost 80% of my traffic because they did some beta and completely broke my site im working 10 years on
Hi sir, This is Brian, and we apologize for the trouble you've been experiencing. Regarding your issue, we are missing some key information. We were never contacted about your site breaking, so we haven't had a chance to investigate or help. To find a solution, we need to understand precisely what went wrong.Could you please describe what happened? We have noticed that one of our colleagues is in touch with you. Please let them know if you need further support Best Regards Brian Transcy by FireGroup Technology
Oct. 16, 2025
I can't read french but the app is great help! It translates everything very quickly and whenever there's a problem, the customer service helps a lot. Good App.
Oct. 16, 2025
Great tool, works well. The customer support, particularly Teresa, was very helpful and went above and beyond to help with setting everything up. Highly Recommend.
Oct. 13, 2025
Transcy has been a huge help in setting up languages and currencies for my Shopify store. The app is easy to use and offers a lot of customization options — I was able to match the switcher colors and style perfectly to my store design. Automatic translations and currency updates save me a lot of time, and the support team is always quick and friendly when I need help. I highly recommend Transcy to anyone who wants to create a professional multilingual store that looks clean and elegant!
Oct. 13, 2025
Have used the live chat feature multiple times and they are always really quick with responding and solving any problems.
Oct. 13, 2025
Transcy is an excellent multilingual translation app! It’s easy to use, accurate, and really helps us provide a better experience for international customers. The support team is professional and super responsive. Highly recommended!
Oct. 12, 2025
they increase my monthly price from 30 usd to 60 usd without notification.
Hi there, Here's Brown, and we personally apologize for this inconvenience To provide some context, we announced a pricing and plan update via email in September and sent a follow-up reminder in early October. I sincerely apologize if these messages didn't reach your inbox or perhaps got filtered into a spam or promotions folder. We need to do better at ensuring our communications are seen. We would really appreciate it if you would reinstall the app and give us another chance to provide you with the best possible support. Also, we have noticed that one of our colleagues is in touch with you. Please let them know if you need further support Best Regards Brown Transcy by FireGroup Technology