Transcy: AI Language Translate
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It’s terrible! Everything was working fine before, but ever since the version update, problems have been occurring one after another! Although they helped me fix issues like prices not displaying after switching languages and navigation bar errors, they made unauthorized changes to my website’s code while checking and fixing these problems! Even after my developer provided screenshots of the code changes, they still denied making any modifications to our code—it was them who denied changing our code! Now, issues like images not switching and products not syncing still exist and might persist for a long time, because we currently have no way to solve them. We don’t even know the full extent of the code changes they made. This is really frustrating.
Hi sir, This is Saha, and we apologize for the trouble you've been experiencing. 1. Regarding the SKU issue on Oct 28, we confirm that we did not edit or change your source code — we only removed the variant’s translation in Transcy 2. For the banner issue, as one of my colleagues explained, our app only translates content from the default language and doesn’t support customizing images per market. That’s why the Dutch banner image wasn’t changed — we didn’t modify anything on your end. 3. About the image switching feature, could you please share a screenshot and storefront link showing how it worked before? This will help us investigate and clarify the cause more accurately. Thank you for your patience and understanding. Best Regards Saha Transcy by FireGroup Technology
This translation app is truly outstanding — feature-rich, fully functional, and capable of real-time automatic translation across multiple languages and countries. Their customer service is also excellent: responses are always quick, and any issues encountered are resolved efficiently and professionally in a very short time. Every time I’ve contacted their team, they’ve handled everything promptly and effectively. I highly recommend this app to anyone building a Shopify store that needs automatic multilingual translation for different countries.
Transcy makes multilingual translation effortless. Accurate results, smooth interface, and top-notch support. Highly recommended for anyone serving international audiences!
so far so good. Everything translates as needed. Customer support very helpful.
Lost 80% of my traffic because they did some beta and completely broke my site im working 10 years on
Hi sir, This is Brian, and we apologize for the trouble you've been experiencing. Regarding your issue, we are missing some key information. We were never contacted about your site breaking, so we haven't had a chance to investigate or help. To find a solution, we need to understand precisely what went wrong.Could you please describe what happened? We have noticed that one of our colleagues is in touch with you. Please let them know if you need further support Best Regards Brian Transcy by FireGroup Technology
Great app and great Service of Anna!
I can't read french but the app is great help! It translates everything very quickly and whenever there's a problem, the customer service helps a lot. Good App.
Great tool, works well. The customer support, particularly Teresa, was very helpful and went above and beyond to help with setting everything up. Highly Recommend.
Transcy has been a huge help in setting up languages and currencies for my Shopify store. The app is easy to use and offers a lot of customization options — I was able to match the switcher colors and style perfectly to my store design. Automatic translations and currency updates save me a lot of time, and the support team is always quick and friendly when I need help. I highly recommend Transcy to anyone who wants to create a professional multilingual store that looks clean and elegant!
Have used the live chat feature multiple times and they are always really quick with responding and solving any problems.
Transcy is an excellent multilingual translation app! It’s easy to use, accurate, and really helps us provide a better experience for international customers. The support team is professional and super responsive. Highly recommended!
they increase my monthly price from 30 usd to 60 usd without notification.
Hi there, Here's Brown, and we personally apologize for this inconvenience To provide some context, we announced a pricing and plan update via email in September and sent a follow-up reminder in early October. I sincerely apologize if these messages didn't reach your inbox or perhaps got filtered into a spam or promotions folder. We need to do better at ensuring our communications are seen. We would really appreciate it if you would reinstall the app and give us another chance to provide you with the best possible support. Also, we have noticed that one of our colleagues is in touch with you. Please let them know if you need further support Best Regards Brown Transcy by FireGroup Technology
Very helpful customer service and great app to use. Although sometimes some minute things are not always translated.
Hi there, This is Kieran from Transcy. We are glad that you have had a good experience with our support when using Transcy. Thank you for using and trusting us. Based on your issue, we have noticed that it's resolved as well. Last but not least, we really encourage you to check our blog at https://transcy.io/blog/ for latest news regarding not only Transcy, but also other apps from Transcy as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our live chat or email us at [email protected] Regards, Kieran Transcy by FireGroup Technology
Haven't used anything yet but the first thing on the setup is asking to pay. That's a scam thing to me Edit: The developer reached to me and guided me on how to choose a free plan. You have to click See all plans -> scroll down to see this text -> click on the popup to keep using free plan. First review was 1 star, now plus 1 star for good customer support, but still a confusing design of an app UI.
Hi there, Here's Brian, and we're truly sorry for this inconvenience We think there might have been a misunderstanding when you were asked to "choose a plan." To clarify: 1. All our plans come with a 7-day free trial. 2. Shopify's rules require you to approve a payment plan to start the free trial, but you will not be charged yet. 3. If you uninstall the app before the 7 trial days, you will not be charged anything at all. We would really appreciate it if you would reinstall the app and give us another chance to provide you with the best possible support. Also, we have noticed that one of our colleagues is in touch with you. Please let them know if you need further support Best Regards Brian Transcy by FireGroup Technology
Stopped working while I paid for a whole year. The customer service is a super annoying chat bot. Not happy at all!!!!
Hi sir, This is Saha, and we apologize for the trouble you've been experiencing. Just so you know, you'll start by chatting with our AI assistant. It's here to help with common questions quickly, especially since our human team isn't available 24/7. If the AI can't solve your problem, it will connect you to a person. We're working hard to make our AI better every day! We have noticed that one of our colleagues is in touch with you. Please let them know if you need further support Best Regards Saha Transcy by FireGroup Technology
Great app. Much cheaper also then Weglot 4 example.
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