Transcy: AI Language Translate

Hi there, I'm Bellamy from Transcy. We would like to thank you for review Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://transcy.io/blog/ for for latest news regarding not only Transcy, but also other our Transcy applications and e-commerce tips. Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy by FireGroup Technology

Hi sir, This is Joe, and we apologize for the trouble you've been experiencing. 1. Regarding the modification of images and links: We understand why it would be alarming to see content change without direct action. What you experienced is a protective measure within our app. When translating theme content, image links can be mistaken for translatable text. To prevent these links from breaking and causing errors on your store, our app logically replaces them with the default image. This ensures your store remains functional for customers. 2. Regarding translation quality: While our built-in AI provides a strong starting point, we know that language is nuanced. That's why we provide the flexibility for you to either connect to a different AI translation service of your choice or manually refine any text to ensure it meets your quality standards. 3. Regarding restoring previous versions: Our system allows you to revert to older versions for any content that you have translated or edited directly within our app. We have looked into your case and found that the translations were synced from a third-party app, which is why the revert function isn't available for this specific content. We recognize this is a gap in our service, and we have passed this feedback to our development team to consider for a future update. Our records show that a member of our support team is already assisting you. To ensure you get the best possible help, please continue working with them, and they will be able to provide further assistance. Best Regards Joe Transcy by FireGroup Technology