Transcy: AI Language Translate
Transcy Shopify Language Translation & Currency Converter
Rating
4.8
feedback
5,910
chart
#1,187
All reviews
Rating Breakdown
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April 8, 2024
The app seems quite good and partly functional. However, I'm wasting a lot of time with the customer service, which is very slow. I don't know if I've done something wrong, but I respond instantly to their messages, yet I have to wait 8-9-11 minutes and more. I've been in contact with customer service for over 56 minutes now, and they probably lack sleep, taking micro-naps between each response. If you handle multiple clients at once, I suggest indicating a real waiting time to your customers and treating them one by one, or investing more in the development of your customer service. I hope not to have any more problems with this app because I might have time to run my business into the ground before receiving a solution to my problem. Have a good day and thanks for wasting my time.
Hi there, My name's Carrick from Transcy and we personally apologize for this inconvenience with our agent However please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us We have seen that one of our colleagues is following your case, please kindly check your email and let him know if you need further support. Regards, Carrick Transcy by OneCommerce
April 8, 2024
Few issues with the app, and support is not that good.
Hi there, My name's Brian from Transcy and we're sorry for those inconvenience during using app For unexpected support from the agent, we will recheck their work carefully and have a proper training to improve the service. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us We have seen that one of our colleagues is following your case, he gave you clear explanation, please kindly check your email and let him know if you need further support. Regards, Brian Transcy by OneCommerce
March 29, 2024
Didn't work correctly (only showed 2 currencies on the switcher, but I had selected all currencies) Switcher is ugly imo as well.
Hi Miguel, This is Brian from Transcy and we personally apologize for any inconvenience causing to your experience - As per check, seem that you have not contacted us via live-chat or email yet so may I know if you had this issue while setting up the app via Quick set-up or directly in our Localization setting? - Hopefully you can consider reinstalling the app and give us a chance to help you out of this issue. - One of our colleagues is reaching out you but unsuccessful, she gave you clear explanation on your case, please kindly check your email and let her know if you need further support Regards, Brian Transcy by OneCommerce
March 29, 2024
Drawbacks (Updated after seller Comment on 29.03.24): 3. The app inserts his tags everywhere 4. Email Notifications can be translated only in the expensive 30$/month plan. DeepL API only in 60$ plan. There are apps not worse than this one that allow these functionality at cheaper price. 5. I still couldn't manage to replace product images for different languages. Unique features: 1. Colorful HTML code for Email notifications.
Hi Олексій, This is Saha from Transcy and thanks for your valuable feedback In relation to your concern as following: 1. At the moment, we have fully synced what default content from theme allows us to sync into our app 2. I am not clearly sure which step you could not do to insert the image on product description, because the app is showing the given tool listing some actions to customize contents, just click on the tool and you will see the action "insert image" 3. For the tag showing on your contents, just please let us know and we will remove it completely 4. For the translation of Email Notification, because of plan limit, it's available from Growth plan and above 5. "Different photos for different versions of the site work very strangely", maybe its translation conflicts with original content, so we need to recheck your manual translation to find the root case and have the relevant solution One of our colleagues is reaching out you but we have still not seen your response yet. Please kindly check your email and let her know if you need further support Regards, Saha Transcy by OneCommerce
Dec. 30, 2023
We really liked the app, but unfortunately, it doesn't suit our needs. We have built our store using GemPages, and it doesn't allow for manual translations or amendments to translated content on GemPage. This lack of functionality renders app useless. This limitation should be clearly stated in the advertising. They offer a 30-day money-back guarantee; we'll see if this is just a sales tactic or if it's actually honored.
Hi there, My name's Saha from Transcy. We appreciate your feedback about your experience when using Transcy In relation to your main concern, because we have not yet integrated with Gempage yet, so you cannot edit its translation manually, the content from third party page builder will be translated automatically by AI translation. However I have noted this point to take it into consideration by planning for this integration in the future update We have seen that one of our colleagues is following your case, he gave you clear explanation, please kindly check your email and let him know if you need further support. Regards, Saha Transcy by OneCommerce
June 3, 2023
Support war gut bis sehr gut, Qualität der KI Übersetzung allerdings mangelhaft. In unserem Fall ist viel nachzubearbeiten, sonst steht im Englischen schon nonsense da. Da wir nur englisch können, verzichten wir lieber auf weitere Sprachen die uns das System anbietet. Ca. 5-10% der übersetzten Wörter und Begriffe sind falsch übersetzt. Da muss die KI noch ein paar Stunden (Wochen, Jahre?) auf die Schulbank, so geht's leider noch nicht.
Hi there, I'm Stephen and we sincerely apologize for this inconvenience - For AI translation, it's a known issue that we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes - We have seen that one of our colleagues is following your case, please kindly check your email and let him know if you need further support Looking forward to hearing from you as soon as possible Regards, Stephen Transcy by OneCommerce
April 29, 2023
Not the best app out there but customer service is always here to help so that is a big plus. It just takes time to set up and is too expensive for the services it provides (automatic translations are not good so you most likely will have to translate a lot of the website yourself or using a translator)
Hi Andrea, Here's Oriana from Transcy and thanks so much for your feedback We're constantly improving AI translation to be better. Also we're glad to inform the new function called translation expert and we have recently released it, so you can check and experience on it In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy by OneCommerce
Jan. 18, 2023
I am not very satisfied with the App, because it can only translate 1000 products, in our shop there are more than 13000. It means that the remaining products are not translated for the seo and other functions. On the other hand, the assistance is excellent. Kind and competent staff.
Hi Carlo, I'm Bellamy from Transcy and thanks for your feedback In relation to your concern, we're aware that this limitation might affect your business demand so we're making more effort to improve it in the near future. So please stay tuned At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy by OneCommerce
Nov. 22, 2022
5 star for good customer service and 3 star for basic setup on a free plan. When I switched the app to Vietnamese, it changed the font of my website to an ugly looking font :( but the English version is still OK. You'll also need to upgrade to a paid plan if you want the language to show as a button instead of a dropdown list.
Hi there, My name's Carrick from Transcy. We appreciate your feedback and comment about your experience when using Transcy and loving our support. In relation to your issues as following: 1. For the font issue of your target language as Vietnamese, our app does not change your font when switching to target language, we just translate text and still keep the same font as your default language. For the customization of font for target language, unfortunately it is not possible to do that at the moment. However, I still note your point and our Dev team will take it into consideration in the future release, so I highly appreciate your empathy on this situation 2, "how can I setup Vietnamese first without the user to click on the dropdown to change the language?" => it's auto switch language function, it will be available from Growth plan and above We have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check and let him know if you need further support. Regards, Carrick Transcy by OneCommerce
Oct. 5, 2022
außer einige Schönheit Fehler, ok. Die Übersetzung schlägt fehl bei größere Texte, die Geo Location sollte nicht nur den Standort sondern auch die Lieferadresse berücksichtigen, weil sonst falsche Versandkonditionen benutzt werden, am besten sollte der Kunde wählen können vor den Check Out.
Hi Livio, I'm David from Transcy and we're sorry for any inconvenience causing to your experience Regarding to your issue as following: 1. As you mentioned "The translation fails with larger texts", for making it clear there're some special texts and you should not translate them to avoid its format broken because some texts are customized by special format, even if includes code inside text, translating them will lead to the broken format 2. For the rest of issue about Gelocation and shipping zone, actually our app just help you translate text, we're not allowed to interfere to the code of Shopify settings especially Shipping zone. Therefore, please help us contact Shopify for better advice. We have seen that one of our colleagues is following your case, she gave you clear explanation, please kindly check your email and let her know if you need further support Best Regards David Transcy - Translate Language and Convert Currency
Jan. 25, 2023
First 2 weeks: 5 stars: This is the best service I have ever received on an app. I was very shy with all the different translation apps, and in the end I choose this one because of the price and that you are not charged for the AI translation. I would suggest it is best to have your store base language in english, I unfortunately did not have. But the app easily allows you to manual change the languages on each page. Great app! Update 4 months later: Great customer service. But the app itself is lacking a lot. If you are using many theme templates, you are better off with another app. There is no clear way possible of easily managing the translations of your different theme templates. For shopify 2.0 this app is not recommended. The app is messing with internal links often. If you don't pay attention your site is probably unusable and showing a lot of 404 pages in the other language. The customer serivce is fast and good. I guess they have a hard job only working on solving problems.
Oct. 31, 2022
They ask you to review straight after you set up the account and I've had to come back an edit my review again now. I am a premium user and the app itself is indeed really helpful for me and I will continue to use it but it does have some issues. The customer service is very nice. Super nice. But some of them really don't really know anything if you have a genuine problem. And being nice just becomes annoying after a while. They need to have a proper escalation system where if the customer is not getting a proper solution somebody considerably higher up fixes it. It took 3 days of multiple hours per day and multiple customer service people before I was given the most simplest of answers (so simple that i was annoyed at myself I didn't figure it out but even more annoyed that all these staff members couldn't tell me the answer, really poor. After that I was given somebody who knew what they were talking about but for my business, it had already cost me literally thousands of dollars with mistakes. And in addition, the app doesn't offer HREFLANG functionality, which given how much money they are making is quite annoying, it is the make or break for multi-lingual SEO and I would like to see them add it. I've updated my review a few times and will continue to do so as the app changes. For now I'm very happy with the customer service and the translations are now working very well on my site, but the costly mistakes early on cannot be overlooked and I don't think they are made apparent enough to onboarding customers and there is definitely ways to go for improvements for things like HREFLANGs so that multi-lingual SEO can be an option within the app... otherwise translating your store without HREFLANG can cause you more problems than you wish to have SEO-wise.
Hi Oliver, I'm Lauren and we sincerely apologize for your unexpected experience with our app Regarding to your main concerns as following: 1. For support skills regarding to our staffs, we will review their case and have a proper training to avoid it in the future. We have seen that one of our colleagues is following your case, he gave you clear explanation as well as solution for your case, please kindly check your email and let him know if you need further support 2. For HREFLANG functionality, unfortunately our app has not yet supported Hreflang. At the moment, we just helps translate language on store font, we don't interfere hreflang, so it's out of our expertise, meanwhile please help me contact theme for further support. However we still have been trying to get more research on this regard to have resolution in the near future. We will keep you posted once we have any good news Looking forward to hearing from you as soon as possible Regards, Lauren Transcy - Translate Language and Convert Currency
May 27, 2023
I uninstalled this app after using 10 months. So many issues occurred and made me so upset all the time. It was just the waste of time and money. But I would like to say thank you to Johnson. He was the only person who tried to understand the issue correctly and help me. But he was busy and not always available. Transcy should hire more advanced customer support like him. He did not hurt my feeling, while other did. But I also know it is not totally their fault. When their shift was over, the issue was transferred to the next available customer support who did not understand what really happened exactly. So I had to explain the issue to the new customer support. But she/he was gone also when her/his shift was over. And then another new support person asked me the same thing. I had to repeat and repeat the same things. Never ending. Transcy should not waste the customer's time like that. They also give the stress to their own support people with this system. If customer has the issue, somebody needs to be responsible until it is fixed. I hope they respect my opinion to improve their support system to make the customers & support team more comfortable.
July 14, 2022
Garlic was very helpful when I asked for his help. However the app itself has horrible translations for the free version which i have to remove as it doesnt make sense!
Hi Franco, I'm Jolie. Thanks for taking the time to share your feedback with Transcy However it sounds like you did not have a good time with us. For the translation quality, we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes. Due to the limitation of AI system, we provide Edit translation feature in case customer can modify target translation if any mistakes made by AI. Note that Paid plan will be required to edit translation. As I have seen that one of my colleague has send you follow-up emails, please kindly check it and let them know if you need further support. Best Regards Jolie Transcy - Translate Language and Convert Currency
July 13, 2022
越境ECを始めるためにこのアプリをダウンロードしました。とても素晴らしいサポートがあり、助かっています。まだまだ理解ができない部分が多くありますので、サポートを受けながら始めてみたいと思います。すこし、評価の記入を促すのが早いかと思います。
Hi there, I'm Scott. Thanks for your feedback about our app. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Scott Transcy - Translate Language and Convert Currency
July 5, 2022
UPDATE OF MY REVIEW *** The app is doing a great job. It is super easy to work with. My main reason for choosing Transcy are the unlimited words & pageviews! I had some technical issues in the beginnig, that sometimes seem to be bug-related – so I nearly switched to Weglot instead. But the support is outstanding and fast-replying, all problems were solved to my full satisfaction! This is one fact that Weglot can learn from Transcy, as their support is not very helpful and friendly. UPDATE: As Transy won't translate all notifications, this app is useless to me. Selling internationally while sending notifications in my default language German doesn't help. Now I'm changing to Langify …
Hi Rebecca, Here's Emma. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Emma Transcy - Translate Language and Convert Currency
May 27, 2022
At first when I started with this app it was really good (for a French translation), few words needed to be corrected but that was okay. Whenever I needed to correct a wrong translation, some bugs in the code appear and I had tags in the middle of my titles or texts. The team was amazing correcting them every time. The only downside I have is that the same bug appeared on my home page (same wrong translation that was corrected previously) and I had to check regularly to make sure everything was well translated. Otherwise, the customer service is really good and nice!
Hi there, This is Jocelyn. Thank you so much for feedback. Regarding to your issue, I have seen that one of my colleagues has sent you follow-up emails, please let them know so that they can help you until it's completely resolved In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Jocelyn Transcy - Translate Language and Convert Currency
May 23, 2022
Hi, I can not find free plan for this app. and I uninstalled this app. https://www.bilisimsayar.com/
Hi Yunus, This is Andrew and we're deeply sorry for your unexpected experience with our app Regarding to your concern, we're offering 4 plans including Free plan as well. For Free plan, we offer this plan for stores that created within 60 days in the hopes of helping them in the early stages, in case you have not seen it from your side, please let us know for further check. I have seen that my colleague is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support. Regards, Andrew Transcy - Translate Language and Convert Currency
May 13, 2022
Works as it's supposed to. Customer service is great, however I think it's too expensive for what it does.
Hi there, Here's Jena. Thank you so much for your review. We completely understand that costs are a big part of every merchant's decision of which apps to use, but we are confident that our app will provide a great return on investment. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Jena Transcy - Translate Language and Convert Currency
Nov. 7, 2022
Updated feedback after some months of using the Transcy app: I would give 5 stars to the team, AMAZING team, but the app itself is starting to get on my nerves seriously. Ok fine, the team is proactive and you can join them 24/7, they're polite and they fix most of the problems quite fast, but... new problems are showing up all the time! Things that were fine suddenly got translated wrong, problems that were fixed come back, and we don't have much control on quite "normal" editing things, such as writing a text on 2 different lines. I need to ask the team to break my own text so it shows properly. That's just an exemple. If you have a lot of variants on your website, I would suggest you look for another app. They can't edit variant menus, I mean, if you have side menus showing your variants as filters, it will end up being auto-translated, with mistakes that are not editable. And mistakes keep coming back in the variants in the listing pages. One day it's ok, the other it's auto-translated with mistakes. And I go in the app to translate back properly, and of course, it's already translated as needed. Since I did this work... Also, the team keep asking to change my review to a 5 star-review. It used to be a 4-star review but I had to go down to 3, because I'm started to feel super frustrated. I need to take 1 to 5 hours a week to get problems fixed with the team, and this is valuable time that could be spent in so much more ways for me, as a small entrepreneur. Again, the big value of this app is the amazing team behind it. I'm not saying anything bad about the team, but the app is not suitable for a professional website, which I'm trying to get. *** Idea for the team of something that could be improved in the app = I would enjoy A LOT if in the product translation boxes there was a word count in the SEO parts.... Now I need to copy my SEO translations and copy them into Word to see how many characters i'm at. That little improvement would save a lot of time to users who take SEO seriously.
Hi Ruby, I'm Bellamy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy - Translate Language and Convert Currency