Transcy: AI Language Translate
AI translation (OpenAI, DeepL) & automatic currency converter.
Rating
4.4
feedback
2,525
chart
#555
All reviews
Review RSS Feed
July 15, 2021
5-Star Reviews are Deceiving - Read the 1&2 Stars to make an informed decision I am not one to spend time reviewing apps, but this app with 4.7 average reviews at the time is extremely deceiving. The 5-star reviews are mostly from beginners who install it and thing it "looks good". If you actually speak the translated language and have 3rd party apps that need translation, you will be extremely frustrated at how hard it is to actually customize things. Once installed it messed up my Size selector, sizes, product titles, and other things. There is no way to customize many of the translations unless you contact support and they "fix it" DON't LET THEM! Why they do is they go and hardcode a bunch of lines that won't go away once you finally give up and remove the application. This app is a black-box auto translator and their staff is helpless. While their suppport staff seems friendly and will attempt helping you, the design of the app is so poor that their only way to help you would be to hardcode things that will eventually break your site. Product translation is awful. Most apps would get you a search bar and show a list of your products in which you can go and quicly modify titles. this app will you you products and you have to click each, open a new window, click edit, before you can edit one title. Then save, go back two levels above, and repeat your search. Extremely inefficient if you need to edit things. And unless you don't know the translated language, you know most likely any serious store will need to edit texts and more. Save yourself the headache. DO NOT INSTALL THIS APP.
Hi HUNK, I'm Amanda from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize your bad experience with us. Regarding to your concern as following: 1. The first issue is unable to edit content from third party apps. For making it clear, our app will detect the element built by third party apps and then translated them automatically. However because it's from third party apps, so it does not allow our app to edit its content. 2. Secondly, I have realized your page contains lots of elements coming from third party apps such as size variants they have some specific codes which are not compatible with our app. However, if this error is not out of our control, we're still able to fix it. 3. As you said that "Why they do is they go and hardcode a bunch of lines that won't go away once you finally give up and remove the application", you mean after you uninstall our app, some leftover code will show. If yes, as usual our app code will disappear and there will be no change from your site. Sometimes, there will have some lines of code leftover on your site for some reasons, but no worries much, we have published the article how to remove it completely on your store with some simple steps or if you cannot do it, please contact our support team to handle it for you. 4. As you mentioned that "Most apps would get you a search bar and show a list of your products in which you can go and quicly modify titles", our app still has the search bar to do it. However, your feedback about the process to edit in-app, I have noted this point and forward to concern team to improve it as soon as possible. Once again, we're deeply sorry for this inconvenience and your feedback is necessary for us to improve our app in the better way. As my colleague has sent you a follow-up email, please kindly check it for further help. Hope to hear from you soonest. Best Regards Amanda Transcy - Translate Language and Convert Currency
Nov. 2, 2023
Thank you very much to Alene for the help and super support. Very fast feedback + the problem was fixed.
Hi Teodora, I'm Aurelia from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Aurelia Transcy - Translate Language and Convert Currency
Jan. 28, 2023
Very fast, profesional and polite service. The team reached out for me just the moment i started customizing my app. Kindly helped me to adjust the app for my needs, even gave me a better idea how should it look. They did all the customization and adjustments for my website, i did not need to do anything!
Hi there, Here's Daria from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Daria Transcy - Translate Language and Convert Currency
July 13, 2021
It's the best translation App I have used. Really intuitive and easy to use. The integration works really well and the help Support is excellent.
Hi Carlos, I'm Lani from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Lani Transcy - Translate Language and Convert Currency
July 13, 2021
Easy to Use app with good translation engine as well and Great Support team easy to work with. Offered additional Features to help my store
Hi Abishek, This is Jena from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Jena Transcy - Translate Language and Convert Currency
July 23, 2021
正直最初は、このまま使うのが不安でしたが、サポートチャットがとても親切で安心して使えるようになりました。言語翻訳のアプリだけあって、英語でない母国語でも（翻訳機能の翻訳でしたが）対応してくれました。ありがとうございます。とてもとても助かりました。感謝です
Hi RieIJICHI, This is Issac from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Issac Transcy - Translate Language and Convert Currency
Sept. 25, 2025
Jane the representative was so nice and kind. She helped me what I want. Super fast and great customer service!
Hi VOVO, I'm Xenia from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Xenia Transcy - Translate Language and Convert Currency
July 9, 2021
It's a very good app for me. It was very helpful for me to deal with any troubles as soon as possible.
Hi 小山豊, Here's Selina from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy - Translate Language and Convert Currency
July 9, 2021
I used this apps to help me to translate my store to different language and to have different currencies , the app have great customer service . Finally thanks Lisa for your help and support
Using app
About 3 hours
Total reviews
1
Average rating
5.0
Hi Yousef, This is Neala from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Neala Transcy - Translate Language and Convert Currency
Jan. 26, 2022
This app is very easy to use and let you customize your translations on your site as well in different language. I have now gone for the paid version. If you need any help, the support team helps you out and fix any issue that may appear 24/7. Really happy with the app and the support team. They are great! All my issues have been fixed in a matter of time.
Hi Linn, This is Edna from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Edna Transcy - Translate Language and Convert Currency
July 7, 2021
I used this app to translate my website parapaquetes.com / supplies.shop from spanish to english. It was a bit confusing at first but after getting to know the app it became easier. Customer service was a bit slow until Andy showed up. I had a 404 error when switching from language to language and he helped me out quickly. I will upgrade to the essential plan once I have my media ready. I cant wait to test my website in different countries. Thanks a lot!
Hi Cristobal, Here's Jewel from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Jewel Transcy - Translate Language and Convert Currency
July 7, 2021
good support, a bug happened with my account, giving me some problems with adding multiple language, but the support guy helped me a lot and resolved my problem
Hi there, My name's Muffin from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Muffin Transcy - Translate Language and Convert Currency
July 7, 2021
Thank you the plugin works wonderfully and very good support! Just change the settings you want and it works.
Hi Kathleen, Here's Matthew from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Matthew Transcy - Translate Language and Convert Currency
July 2, 2021
good！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！
Hi ZhouQiaoli, Here's Keisha from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Keisha Transcy - Translate Language and Convert Currency
Aug. 7, 2025
Quick response , Correct solutions , kind and polite response. Very useful APP. 100 % reliable app. Thanks!
Hi Kishimura, This is Johnson from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Johnson Transcy - Translate Language and Convert Currency
July 1, 2021
I used it to translate from spanish to english. There were very few errors, first app that actually worked correctly for me. REALLY RECOMMEND it, it does most of the work for you! Also their response time is minutes so my only doubt was answered in a second! And also if you are willing to do a lit bit of work its free!!
Hi Fernanda, This is Benedict from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Benedict Transcy - Translate Language and Convert Currency
Dec. 28, 2022
Great Customer services , with fast support very happy with the service provide , keeo up the good work .thumb up guys
Hi Nelson, I'm Roger from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Roger Transcy - Translate Language and Convert Currency
Feb. 20, 2025
very useful app, their assistance is fast
Hi Arron, I'm Kelsey from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Kelsey Transcy - Translate Language and Convert Currency
June 30, 2021
great app and great support. I just started with the app and someone help me a lot via chat. Many thanks!
Hi Maria, I'm Erica from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Erica Transcy - Translate Language and Convert Currency
June 29, 2021
ボタンの位置の変更などの要望を素早く解決していただきました。 素晴らしい対応力と開発チームかと思います。 安心して導入できるアプリだと思います。 まだ自分で細かい設定をいじる前なので、内容に更新があったら再度レビューに記載したいと思います。
Hi Lungo, Here's Egan from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Egan Transcy - Translate Language and Convert Currency