Transcy: AI Language Translate
Transcy - Shopify Translation App
Rating
4.6
feedback
2,556
chart
#454
All reviews
Review RSS Feed
Aug. 20, 2021
app is really easy and straight forward to use! customer service are so helpful too! thanks guys!!!!
Hi James, Here's Oriana from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy - Translate Language and Convert Currency
Sept. 9, 2021
EDIT (CURRENT REVIEW): Transcy really impressed us with their service. Not only did they answer our questions and wishes by providing proper service, but they also listened to us regarding some „issues“ with the app and actually fixed those. I’m genuinely impressed. Great app and great team behind it. Thanks for the service! EDIT: A big thank you to the Transcy-Team. The customer service reached out to us and provided answers to our question. There's only one issue that is disturbing us, regarding the functionality of the app itself. Specifically the "Translate"-Button, which activates the A.I. Translation-Function. By now, unfortunately it has caused us many enragements at our company, due to it activating the A.I. Translation-Function as soon, as you click on it. Technically that isn't much of a problem, since that is what it is supposed to do. It is very frustrating though when you click on it by accident. The A.I. Translation is a great tool for words or basic sentences, but sometimes it causes a variety of mistakes in the translation, which includes grammatical mistakes, wrong font sizes, etc.. This is understandable and fine, therefore we always edited the mistakes afterwards manually by ourselves. The problem is: as soon as you accidentally click on the "Translate"-Button, the A.I.-Tool starts translating an entire page and completely and overwrites our corrected texts. There's nothing we can do to stop it, no "Cancel"-Button whatsoever. It already has happened 2 to 3 times to us by now. Especially our webpage has a variety of long columns, and due to us accidentally clicking on the "Translate"-Button, the A.I. has overwritten our corrections of those columns several times. I'm willing to give the Transcy-Team a 5-star review, if they can adapt to that problem and solve it intuitvely. OLD REVIEW: Since the recent update, you cannot edit your translations manually anymore, unless you pay for monthly subscriptions. I had a few rational questions regarding the pricing plans, but the 24/7 support was incapable of answering them. They kept sending me links to Q&A's, which simply didn't answer my questions at all. This app started as being very helpful, but now it's just costly to us and the service cannot deliver answers to our simple questions.
Hi Haghnegahdarali, This is Neil from Transcy - Translate Language and Convert Currency Customer Support Team First of all, I am truly sorry for the bad experience you got last time with my colleague and I had a persona meeting with her to make sure that it is not going to happen again in the future. Secondly your previous plan was a free plan, but with the latest update you will be automatically upgraded to Economy (9.9) without cost per month. Especially, you now have unlimited words to translate your stores and you totally edit all your pages in-app, please kindly check it again. As I have seen that my colleague has sent you a follow-up email, please let them if you need further support. Looking forward to hearing from you soon. Regards, Neil Transcy - Translate Language and Convert Currency
Aug. 20, 2021
I have been using Transcy for a year or so, and I had a big issue with my shop after the latest update on August 18th, 2021. I did not have any control over my translations anymore and the AI was messing up my texts. Transcy helped me to get my problems fixed, so now I have full control over my content again. Really happy with that.
Hi Esther, My name's Selina from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy - Translate Language and Convert Currency
Aug. 20, 2021
Good customer service and automatic currency conversion, but automatic language conversion is a bit of a problem
Hi there, This is Kieran from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. You are having an active chat with my colleague, please let them know about your current issue as automatic language conversion so that they can help you further. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy - Translate Language and Convert Currency
Aug. 19, 2021
Sometimes it has technical problems, but the support team is there to help! Don't hesitate to ask them about any problems you're having.
Hi Joan, I'm Joyce from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for your review. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Joyce Transcy - Translate Language and Convert Currency
Aug. 19, 2021
The customer service is very enthusiastic and helped us install it directly. Thank you very much! We will always use this app
Hi Lisa, I'm Vivian from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Vivian Transcy - Translate Language and Convert Currency
Aug. 19, 2021
Just Started seems really good. Easy to operate and looks easy. I used other translate apps and it was not good. But this one I shall carry on using. I hope this helps customer.
Hi there, This is Donna from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review. However you left us with 3 star review, so I am wondering that there is something wrong with our app that makes you feel unsatisfied about our app. My colleague has sent you a follow-up email, please let them know if you need further support. Looking forward to hearing from you soon. Regards, Donna Transcy - Translate Language and Convert Currency
Aug. 17, 2021
Just installed the app and they are asking if I need help with the switcher! Excellent and very friendly.
Hi Alexis, My name's Selina from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy - Translate Language and Convert Currency
Aug. 17, 2021
Used this app to add a Switcher to change language and currency. Both work perfectly!! Needed this app. Glad I found it. Whenever I need help there is always someone to assist me
Hi Sara, Here's Stella from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Stella Transcy - Translate Language and Convert Currency
Aug. 17, 2021
Great options and customer service! I was only 1 minute into the app and Lisa from Fireapps very kindly offered all the help one would need setting up!
Hi Saadul, My name's Adela from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Adela Transcy - Translate Language and Convert Currency
Aug. 16, 2021
perfect customer service from Andy. the app is enough for the currency and translation change up to location.
Hi Emre, Here's Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Jocelyn Transcy - Translate Language and Convert Currency
Aug. 15, 2021
Great support and listened to what I needed for my business. The app provides me with everything that I needed and the automatic feature allows us complete flexibility for all our intenational clients.
Hi Dominic, I'm Rowan from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Rowan Transcy - Translate Language and Convert Currency
Aug. 12, 2021
best coustumer service is very very good i have all site translate thank you for support and check my site
Hi Simone, I'm Diego from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Diego Transcy - Translate Language and Convert Currency
Aug. 11, 2021
Jane is amazing, she helped me address my questions and was highly proactive in helping me understand the features better.
Hi Melanie, This is Erastus from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Erastus Transcy - Translate Language and Convert Currency
Aug. 10, 2021
Fast and kind support. Lisa was very kind to help me setting up the currency function and answered my question very fast.
Hi Laura, Here's Seri from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Seri Transcy - Translate Language and Convert Currency
Aug. 9, 2021
I was helped by Jane, I liked it a lot, attention, willingness to help and give more ideas. I never had this experience. Thank you very much. Thank you Jane
Hi Francisco, Here's Christopher from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Christopher Transcy - Translate Language and Convert Currency
Aug. 5, 2021
Their customer service responded quickly and friendly.Help me solve the problem effectively.!!!!!!!!
Hi Liu, I'm Elwyn from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Elwyn Transcy - Translate Language and Convert Currency
Aug. 4, 2021
Excellent app, accurate translations, fast customer support and friendly user interface. Highly recommended!
Hi Borja, My name's Roger from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Roger Transcy - Translate Language and Convert Currency
July 28, 2021
I recently implemented this solution to my Shopify. Quite easy setup & looks quite efficient. I only had one issue but customer-support chat was reactive and really helpful.
Hi Vincent, Here's Doris from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Doris Transcy - Translate Language and Convert Currency
July 27, 2021
Super easy to use and easy to get started. The only thing I miss is being able to translate directly in the browser of my site. Very helpful and kind customer service ❤
Hi Mats, This is Petey from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Petey Transcy - Translate Language and Convert Currency