Transcy: AI Language Translate
Transcy Shopify Language Translation & Currency Converter
Rating
4.8
feedback
5,909
chart
#1,196
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Jan. 23, 2021
App provides a good level of content translation. It would be nice if it handeled better the checkout translation, because we didn't get it to work for our shop even with the help of app support.
Hi there, Here's Jessica from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused. As we have checked your case and seen that my colleague has already responsed you. We informed you that there was the problem with the theme in re-directing the check out url. It would be great if you could help us to contact the theme developer or cc the theme developer in the email thread. So that we could have a further discuss on how to have the issue solved. If you have further query, please contact us in the email thread or send the new ticket to our support mail: [email protected]. We are always available to support your issue. Regards, Jessica Transcy - Translate Language and Convert Currency
Jan. 21, 2021
Since we bought and paid this app for our site. I have panic attack every week... On one side, I'm super grateful that they can respond my questions during working hour in the u.s. time and they are trying their best to help me. but on the other side... This app constantly has problems and I spend so much time talking to the custom service person on a daily basis. I have other jobs to be done... It's really stressful that I have to worry and make sure noting going wrong every second...
Hi there, Here's Jessica from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused. As we have checked your case and seen that my colleague has fixed your issue already. However we realized that there is one issue coming from your theme provider, so please ask them for further support. All things considered, we will note your issue and are trying to improve it to make sure it will not happen again. Also, you are having an active chat with my colleague, please ask them if you need further support. We are always available to support your issue. Regards, Jessica Transcy - Translate Language and Convert Currency
Sept. 15, 2020
There are a few things to watch out for before getting this app. 1. You can't place the switcher wherever you want. This meant that, even though I'm a fully capable developer, I had to wait 2 days for them to place the switcher on my header since my "automatic" Venue theme installation was broken. Once completed, it was not well place and the font size was different to my other nav links. It was also incorrectly configured since I don't support different currencies. And as soon as I turned off the currency setting, it broke again. You are powerless here. If you're not tech savvy and don't mind waiting for support. You're good to go. 2. You can't turn off translations once they go off. Seriously. No backsies. We had 500+ products translated to Spanish all at once and there was no way of saying "hey, I actually don't want those, let's put those translations back to the default language and only keep the home page translations for Spanish" or "I actually only want these 10 products translated to Spanish, ignore the rest". Nope, you are done my friend. You see those 400,000 translations we've made? Yeah, now go one by one and correct the translation mistakes (Who has that kind of time?). So yeah, you got me. Keep your – as stated repeatedly – non-refundable $60 bucks, I'm out! Please beware. I think the reviewers here are not seeing how devastatingly awful this app can be as you scale your business, since most of their stores are so early-stage. If your business is serious about translations, this is NOT the app for you. Who is this app is for? If you have 1-10 products on your store and can afford fixing all the translations as soon as you "translate all products", this app is perfect for you.
Hello Matias, Here is Seri from FireApps Customer Support Team, and I am so sorry for the inconvenience that have caused to you. After checking your feedback carefully, below are my comments: Firstly, about the switcher, we sincerely apologize for late fix regarding the embedded problem. I see you said that the switcher was not well placed, and not fit the font size. So could you please tell me more details about it to assist further? Which position do you want to place your switcher, and which font size do you want it to be? Secondly, about the problem that the switcher was broken when turning off currency option, I have tried to turn off it from my end, and was not able to reproduce it. Thus, would you mind to try it on your site again, and let me know if the issue still persists? Thirdly, about the translation concern, once pages are translated, it will be saved on your Shopify store. I really sorry that at the moment, we can not choose which specific page to translate or not. Therefore, I am going to forward this idea to our Business Development team to consider it in our future release. Also, I see that you have removed all the targeted languages that you added previously, so may I know if there is anything I can help at this point? Look forward to hearing your reply. Warmest regards, Seri
Aug. 17, 2020
It works. But the interface is not that intuitive, and you can easily overwrite your first free 100,000 words and then have to spend more to re-translate your store.
Hi Colonel, I'm Johnson from FireApps Customer Support Team, and I'm very sorry for the inconvenience has caused to you. Glad to inform that with the latest update, our app is now offering unlimited words to translate along with lots of useful functions. Hope you consider to reinstall our app and let us have a chance to support you with the highest priority If you have any questions or need further help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Johnson Transcy - Translate Language and Convert Currency