All reviews

Rating Breakdown

  • 5
    92% (5,462 ratings)
  • 4
    5% (267 ratings)
  • 3
    1% (43 ratings)
  • 2
    0% (24 ratings)
  • 1
    2% (124 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 26, 2023

We use Transcy to make translation of our Polish-English Shopify based e-commerce website. Everything is alright with the app. What's the real benefit is that they provide the best customer support I've ever had. They are always open and friendly, reply very fast and concise, their answers are very helpful to fix the problems and clarify questions. I appreciate it very much!

Using app

2 months

Total reviews

8

Average rating

5.0

Developer Reply

Hi there, Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy by OneCommerce

5 / 5 Share

Jan. 26, 2023

Some questions about old translations, few chats later, got a video and an explanation all done ! Super Raymond, give him a promotion :)

Using app

4 months

Total reviews

5

Average rating

5.0

Developer Reply

Hi Stan, My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy by OneCommerce

5 / 5 Share

Jan. 25, 2023

Let me tell you all about Shen she came and showed out honey!!! she helped me with two different apps and got me all together. The customer service was top notch. Thank you so much again!!

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy by OneCommerce

5 / 5 Share

Jan. 25, 2023

Thank You Cassie for help , I a very happyy with app its truly work and its very easy!

Using app

About 5 hours

Total reviews

2

Average rating

3.0

Developer Reply

Hi there, This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Patrick Transcy by OneCommerce

5 / 5 Share

Jan. 25, 2023

Great support. Very responsive, fast and efficient. Eloise and the development team have assisted me every time I needed help!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy by OneCommerce

5 / 5 Share

Jan. 25, 2023

ROSA was a very helpful assistant, she is a hero ROSA was a very helpful assistant, she is a hero ROSA was a very helpful assistant, she is a hero

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy by OneCommerce

5 / 5 Share

Jan. 25, 2023

Very practical, the staff are always here to help you go trough any matters and this will help your customers to easily change the language.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Greta, I'm Frederick from Transcy. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Frederick Transcy by OneCommerce

5 / 5 Share

Jan. 25, 2023

Nice customer support!

Using app

36 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Hi Alexandru, I'm Levi from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Levi Transcy by OneCommerce

5 / 5 Share

Jan. 25, 2023

Thank you very much for your help Vani. She was kind and helpful, she helped me choose the right subscription. If she didn't help me, I would have made a bad choice

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Roland, Here's Justin from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Justin Transcy by OneCommerce

5 / 5 Share

Jan. 25, 2023

thanks Shen help me setup my shopify today. it is a wonderful experience and i hope i can have more collaborations with them, very appreciated!

Store

ZING

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, My name's Kelly from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Kelly Transcy by OneCommerce

5 / 5 Share

Jan. 25, 2023

Great app and really helpful staff. Implemented the app within the same day and was able to get really accurate currency switching

Store

Zuruj

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Muhammad, Here's Emma from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Emma Transcy by OneCommerce

4 / 5 Share

Jan. 25, 2023

Nach einem Tag Nutzung bin ich sehr zufrieden. Manche Einstellungen, vor allem wenn es um das Veröffentlichen geht, sind ein wenig versteckt. Musste mehrmals den Support kontaktieren. Dieser war wiederum wirklich super schnell und freundlich und hat meine Problem innerhalb kürzester Zeit gelöst.

Using app

1 day

Total reviews

1

Average rating

4.0

Developer Reply

Hi there, This is Shirina from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Shirina Transcy by OneCommerce

5 / 5 Share

Jan. 31, 2023

Liz helped me again with a problem I had with some translation error. ''TC'' kept appearing and she gladly solved the problem. 100% recommand their customer service!

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi Ariane, I'm Gemma from Transcy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Gemma Transcy by OneCommerce

5 / 5 Share

Jan. 24, 2023

Eine sehr einfach zu bedienende App mit einem netten und sehr schnellen Support. Kann die App definitiv empfehlen.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi Dominik, This is Jolie from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Jolie Transcy by OneCommerce

5 / 5 Share

Jan. 23, 2023

Great staff. Helped me set up the app and get it up and running on my shopify store. Giving my customers different translations.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Brandon, Here's Jena from Transcy. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Jena Transcy by OneCommerce

5 / 5 Share

Jan. 22, 2023

Great app and really helpful staff. Implemented the app within the same day and was able to get really accurate translations.

Using app

About 5 hours

Total reviews

3

Average rating

5.0

Developer Reply

Hi Harvey, This is Jocelyn from Transcy. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Jocelyn Transcy by OneCommerce

5 / 5 Share

Jan. 22, 2023

Great Customer Service The CC team was very helpful I used this app for 6 month now. I will still use it in the future

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Eugenio, I'm Kaylin from Transcy. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy by OneCommerce

5 / 5 Share

Jan. 22, 2023

Installata da pochi minuti e subito in contatto con il supporto per ricevere assistenza. Mi stanno guidando passo passo con la configurazione. ECCEZZIONALE!

Store

TRIMERO

Using app

3 months

Total reviews

4

Average rating

4.0

Developer Reply

Hi Corrado, I'm Mirabel from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Mirabel Transcy by OneCommerce

5 / 5 Share

Jan. 22, 2023

the appp is so good and the support is so helpful i like it they was so helpy thank you a loot

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy by OneCommerce

5 / 5 Share

Jan. 22, 2023

Really good support, easy to set up and navigate, highly recommend! Whatever you are looking for, I'm sure this app has it :)

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Toby, My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy by OneCommerce