Transcy: AI Language Translate
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very good app, very good customer service , thanks for their help . i recommend it for everyone , that is all
Very fast & good communication for setting my store up. Highly recommended. Alene helped me with everything and very smooth.
No Transparency, Terrible customer support. Access request granted to Transcy app team to fix an error that appears in translation and after that some changes on the theme where done , customers couldn't check out. We had multiple changes within the theme to fix this error without any clear communication from them on what was done when we requested a clarification to fix the problem.
Hi Sally, I'm Marry from Transcy and we're deeply sorry for any inconvenience causing to your experience We have seen that one of our colleagues is following your case, he gave you clear explanation as well as solution for your case, please kindly check your email and let him know if you need further support Best Regards Marry Transcy - Translate Language and Convert Currency
To mój pierwszy dzień z aplikacją, z pomocą Amber udało nam się skonfigurować języki w sklepie. Wszystko wygląda obiecująco :)
Really fantastic support, very very quick to respond to help requests. I'd have no hesitation to recommend to others.
Great an easy to use. Their customer service is excellent especially Lewis who is always readily available to help!
App is very well integrated and the only language app I found to be helpful. other apps on the app platform don't support the language feature very well
Los chicos de la mesa de ayuda son geniales, muchas gracias Tailor por tu amabilidad y tiempo de ayuda!
They ask you to review straight after you set up the account and I've had to come back an edit my review again now. I am a premium user and the app itself is indeed really helpful for me and I will continue to use it but it does have some issues. The customer service is very nice. Super nice. But some of them really don't really know anything if you have a genuine problem. And being nice just becomes annoying after a while. They need to have a proper escalation system where if the customer is not getting a proper solution somebody considerably higher up fixes it. It took 3 days of multiple hours per day and multiple customer service people before I was given the most simplest of answers (so simple that i was annoyed at myself I didn't figure it out but even more annoyed that all these staff members couldn't tell me the answer, really poor. After that I was given somebody who knew what they were talking about but for my business, it had already cost me literally thousands of dollars with mistakes. And in addition, the app doesn't offer HREFLANG functionality, which given how much money they are making is quite annoying, it is the make or break for multi-lingual SEO and I would like to see them add it. I've updated my review a few times and will continue to do so as the app changes. For now I'm very happy with the customer service and the translations are now working very well on my site, but the costly mistakes early on cannot be overlooked and I don't think they are made apparent enough to onboarding customers and there is definitely ways to go for improvements for things like HREFLANGs so that multi-lingual SEO can be an option within the app... otherwise translating your store without HREFLANG can cause you more problems than you wish to have SEO-wise.
Hi Oliver, I'm Lauren and we sincerely apologize for your unexpected experience with our app Regarding to your main concerns as following: 1. For support skills regarding to our staffs, we will review their case and have a proper training to avoid it in the future. We have seen that one of our colleagues is following your case, he gave you clear explanation as well as solution for your case, please kindly check your email and let him know if you need further support 2. For HREFLANG functionality, unfortunately our app has not yet supported Hreflang. At the moment, we just helps translate language on store font, we don't interfere hreflang, so it's out of our expertise, meanwhile please help me contact theme for further support. However we still have been trying to get more research on this regard to have resolution in the near future. We will keep you posted once we have any good news Looking forward to hearing from you as soon as possible Regards, Lauren Transcy - Translate Language and Convert Currency
Amazing customer service from Flora! She did a lot of research and work to help me with a solution! highly recommend!
This app help us a lot. It make our product pricing more easily. Thanks for your effort. :))))))))))
Hard to navigate and know exactly what you're doing but eventually it works thanks to customer service.
Really good, the application is very easy to use and very ergonomic. The customer service is very responsive.
Merci beaucoup, une application complète et une assistance topissime, je conseil à vous tous, stoppeur en multilingue, un gagne temps considérable. Charles A BIOGRINE
Ho iniziato da poco a usare ques'App. Per ora è interessante e mi sta soddisfacendo. Servizio clienti ottimo.
Super goed geholpen door de klantenservice met mijn problemen. Er waren twee dingen die ik niet zelf kon oplossen. Binnen no time gefixed!
Great service through the chat! Very easy to use from the start. I use the basic plan to translate to Spanish. It work perfectly
Clara is very nice!good good we love how they assist us throughout our difficulties and problems along the way! will definately share with our friends
Super fast and nice customer service. They helped me embed the switcher in my theme even though the theme wasn't supported :)
great app thank you, lady from customer service is very helpful she helped to start app quick and easy
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