Transcy: AI Language Translate
AI translation (OpenAI, DeepL) & automatic currency converter.
Rating
4.4
feedback
2,529
chart
#604
All reviews
Review RSS Feed
Aug. 12, 2022
toppe toppe toppe fino ad adesso, vedremo se confermeranno la buona impressione iniziale. Proprio bravi
Aug. 12, 2022
Tut was sie soll. Übersetzt die gesamte Seite und nicht anhand Anzahl Wörtern. Super! Danke Transcy!
Aug. 12, 2022
Sigan con ese increible trabajo! Atencion inmediata lo cual es fundamental en cualquier aplicacion, aca lo cumplen a la perfeccion, muchas gracias. Sin contar el diseño de la aplicacion que es muy intuitivo y tiene muchas prestaciones de personalizacion. Gracias a tod@s!
Aug. 11, 2022
very good app, very good customer service , thanks for their help . i recommend it for everyone , that is all
Aug. 11, 2022
Very fast & good communication for setting my store up. Highly recommended. Alene helped me with everything and very smooth.
Aug. 11, 2022
No Transparency, Terrible customer support. Access request granted to Transcy app team to fix an error that appears in translation and after that some changes on the theme where done , customers couldn't check out. We had multiple changes within the theme to fix this error without any clear communication from them on what was done when we requested a clarification to fix the problem.
Hi Sally, I'm Marry from Transcy and we're deeply sorry for any inconvenience causing to your experience We have seen that one of our colleagues is following your case, he gave you clear explanation as well as solution for your case, please kindly check your email and let him know if you need further support Best Regards Marry Transcy - Translate Language and Convert Currency
Aug. 11, 2022
To mój pierwszy dzień z aplikacją, z pomocą Amber udało nam się skonfigurować języki w sklepie. Wszystko wygląda obiecująco :)
Aug. 11, 2022
Really fantastic support, very very quick to respond to help requests. I'd have no hesitation to recommend to others.
Aug. 10, 2022
Great an easy to use. Their customer service is excellent especially Lewis who is always readily available to help!
Using app
Over 1 year
Total reviews
3
Average rating
5.0
Aug. 10, 2022
App is very well integrated and the only language app I found to be helpful. other apps on the app platform don't support the language feature very well
Aug. 10, 2022
Los chicos de la mesa de ayuda son geniales, muchas gracias Tailor por tu amabilidad y tiempo de ayuda!
Oct. 31, 2022
They ask you to review straight after you set up the account and I've had to come back an edit my review again now. I am a premium user and the app itself is indeed really helpful for me and I will continue to use it but it does have some issues. The customer service is very nice. Super nice. But some of them really don't really know anything if you have a genuine problem. And being nice just becomes annoying after a while. They need to have a proper escalation system where if the customer is not getting a proper solution somebody considerably higher up fixes it. It took 3 days of multiple hours per day and multiple customer service people before I was given the most simplest of answers (so simple that i was annoyed at myself I didn't figure it out but even more annoyed that all these staff members couldn't tell me the answer, really poor. After that I was given somebody who knew what they were talking about but for my business, it had already cost me literally thousands of dollars with mistakes. And in addition, the app doesn't offer HREFLANG functionality, which given how much money they are making is quite annoying, it is the make or break for multi-lingual SEO and I would like to see them add it. I've updated my review a few times and will continue to do so as the app changes. For now I'm very happy with the customer service and the translations are now working very well on my site, but the costly mistakes early on cannot be overlooked and I don't think they are made apparent enough to onboarding customers and there is definitely ways to go for improvements for things like HREFLANGs so that multi-lingual SEO can be an option within the app... otherwise translating your store without HREFLANG can cause you more problems than you wish to have SEO-wise.
Hi Oliver, I'm Lauren and we sincerely apologize for your unexpected experience with our app Regarding to your main concerns as following: 1. For support skills regarding to our staffs, we will review their case and have a proper training to avoid it in the future. We have seen that one of our colleagues is following your case, he gave you clear explanation as well as solution for your case, please kindly check your email and let him know if you need further support 2. For HREFLANG functionality, unfortunately our app has not yet supported Hreflang. At the moment, we just helps translate language on store font, we don't interfere hreflang, so it's out of our expertise, meanwhile please help me contact theme for further support. However we still have been trying to get more research on this regard to have resolution in the near future. We will keep you posted once we have any good news Looking forward to hearing from you as soon as possible Regards, Lauren Transcy - Translate Language and Convert Currency
Aug. 10, 2022
Amazing customer service from Flora! She did a lot of research and work to help me with a solution! highly recommend!
Aug. 10, 2022
This app help us a lot. It make our product pricing more easily. Thanks for your effort. :))))))))))
Aug. 9, 2022
Hard to navigate and know exactly what you're doing but eventually it works thanks to customer service.
Aug. 9, 2022
Really good, the application is very easy to use and very ergonomic. The customer service is very responsive.
Aug. 9, 2022
Merci beaucoup, une application complète et une assistance topissime, je conseil à vous tous, stoppeur en multilingue, un gagne temps considérable. Charles A BIOGRINE
Aug. 9, 2022
Great app, excellent and responsive staff. Big support team ready to help you as much as they can, thank you!
Aug. 9, 2022
Ho iniziato da poco a usare ques'App. Per ora è interessante e mi sta soddisfacendo. Servizio clienti ottimo.