Transcy: AI Language Translate
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Great App for Translating your Shopify Store. I love the way everything is translated automatically. Even new items get translated right away with ease. Customizable Flags, everything is perfect so far. I love it!
Great experience so far! Needed help getting everything set up and did a live chat and they were extremely helpful
Tailor was super helpful and the app is super easy to use! We got a translated version of our shop in less than 10 minutes. Amazing!
This app is a amazing and also the customer services too , Zenny guide to me all the time and stay with me through the chat to make sure I set up the app.
サポートが非常にスムーズで、セットアップまでスピーディーに対応していただけました。 翻訳の精度などはこれから確認しますが、とてもおすすめできるアプリです！ 操作性も非常に良いので、これから検証して使用継続を検討しようと思います。
Really easy to use this app, and customer service was amazing. They went above and beyond to help us when we got stuck coding the language icon. Would definitely recommend!
We were able to get an immediate response from Annie. She is always courteous and quick to respond, which is very helpful!
Ich habe diese App für meinen Online Hundeshop www.4legs.de verwendet und sie ist wirklich sehr hilfreich. Eine tolle einfache App, die einem viele Übersetzungsarbeiten und ZEIT spart. Der Support ist SUPER! Kann ich nur empfehlen!
toppe toppe toppe fino ad adesso, vedremo se confermeranno la buona impressione iniziale. Proprio bravi
Tut was sie soll. Übersetzt die gesamte Seite und nicht anhand Anzahl Wörtern. Super! Danke Transcy!
Very fast & good communication for setting my store up. Highly recommended. Alene helped me with everything and very smooth.
No Transparency, Terrible customer support. Access request granted to Transcy app team to fix an error that appears in translation and after that some changes on the theme where done , customers couldn't check out. We had multiple changes within the theme to fix this error without any clear communication from them on what was done when we requested a clarification to fix the problem.
Hi Sally, I'm Marry from Transcy and we're deeply sorry for any inconvenience causing to your experience We have seen that one of our colleagues is following your case, he gave you clear explanation as well as solution for your case, please kindly check your email and let him know if you need further support Best Regards Marry Transcy - Translate Language and Convert Currency
To mój pierwszy dzień z aplikacją, z pomocą Amber udało nam się skonfigurować języki w sklepie. Wszystko wygląda obiecująco :)
Really fantastic support, very very quick to respond to help requests. I'd have no hesitation to recommend to others.
Great an easy to use. Their customer service is excellent especially Lewis who is always readily available to help!
App is very well integrated and the only language app I found to be helpful. other apps on the app platform don't support the language feature very well
Los chicos de la mesa de ayuda son geniales, muchas gracias Tailor por tu amabilidad y tiempo de ayuda!
They ask you to review straight after you set up the account and I've had to come back an edit my review again now. I am a premium user and the app itself is indeed really helpful for me and I will continue to use it but it does have some issues. The customer service is very nice. Super nice. But some of them really don't really know anything if you have a genuine problem. And being nice just becomes annoying after a while. They need to have a proper escalation system where if the customer is not getting a proper solution somebody considerably higher up fixes it. It took 3 days of multiple hours per day and multiple customer service people before I was given the most simplest of answers (so simple that i was annoyed at myself I didn't figure it out but even more annoyed that all these staff members couldn't tell me the answer, really poor. After that I was given somebody who knew what they were talking about but for my business, it had already cost me literally thousands of dollars with mistakes. And in addition, the app doesn't offer HREFLANG functionality, which given how much money they are making is quite annoying, it is the make or break for multi-lingual SEO and I would like to see them add it. I've updated my review a few times and will continue to do so as the app changes. For now I'm very happy with the customer service and the translations are now working very well on my site, but the costly mistakes early on cannot be overlooked and I don't think they are made apparent enough to onboarding customers and there is definitely ways to go for improvements for things like HREFLANGs so that multi-lingual SEO can be an option within the app... otherwise translating your store without HREFLANG can cause you more problems than you wish to have SEO-wise.
Hi Oliver, I'm Lauren and we sincerely apologize for your unexpected experience with our app Regarding to your main concerns as following: 1. For support skills regarding to our staffs, we will review their case and have a proper training to avoid it in the future. We have seen that one of our colleagues is following your case, he gave you clear explanation as well as solution for your case, please kindly check your email and let him know if you need further support 2. For HREFLANG functionality, unfortunately our app has not yet supported Hreflang. At the moment, we just helps translate language on store font, we don't interfere hreflang, so it's out of our expertise, meanwhile please help me contact theme for further support. However we still have been trying to get more research on this regard to have resolution in the near future. We will keep you posted once we have any good news Looking forward to hearing from you as soon as possible Regards, Lauren Transcy - Translate Language and Convert Currency
Amazing customer service from Flora! She did a lot of research and work to help me with a solution! highly recommend!
This app help us a lot. It make our product pricing more easily. Thanks for your effort. :))))))))))
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