Transcy: AI Language Translate
AI translation (OpenAI, DeepL) & automatic currency converter.
Rating
4.4
feedback
2,529
chart
#604
All reviews
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July 24, 2022
I downloaded this app, and right away I was assigned to a great support person named Amber. She helped me set up exactly what I needed. top tier service!
July 24, 2022
the setup of the voice has worked great with customer service. I was helped quickly.The integration was smooth.
July 24, 2022
The support is fast to reply, but the app itself is not translating properly and accurately. Using the basic plan now and added 2 languages. One of them is Italian and the app translates the word Vest (piece of clothing) to News. I reported this to them and they said they can't change it for me, I would need to upgrade my plan and be able to edit the language. I also had issues with EN, banner text blocks would simply not translate. Not very happy about this app, I uninstalled it from my store.
Hi Anca, I'm Christopher and we're deeply sorry for your unexpected experience with our app Regarding to your main concerns as following: 1. For making it clear the difference of between basic and advance language. For basic and advance language, your store will be automatically translated by AI Translation system, but for advance language you can edit the translation, for basic because of its limit you cannot edit its translation. It's a known issue that we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes 2. We have seen that one of our colleagues is following your case, he gave you clear explanation as well as solution for your case, please kindly check your email and let him know if you need further support Looking forward to hearing from you as soon as possible Regards, Christopher Transcy - Translate Language and Convert Currency
July 24, 2022
Amber is very helpful to help me set up the app. I am a newbie on shopify. She help me all the way. Big thank you.
July 24, 2022
Honestly? It is pretty chaotic. Yesterday I had one help person who completely messed up the languages on our second shop - though I had specified extremely clearly (twice!) what was needed. Today, someone has simply renamed our theme without letting us know, while they try to fix a bug. They don't seem to understand version control and the importance of informing the shop owner about something as basic as renaming a theme. They also have a habit, when something has clearly gone wrong, of saying that it was someone else at Transcy, not them. So i guess they don't brief each other on a job, or do a clear hand-over if someone else comes in on a new shift halfway through a job? On one help request, it seems you can easily end up with three different people and there is a lot of starting from scratch to explain the issue each time. Finally, they push and push endlessly to ask for a review. I was even asked, "Why don't you have time to write a review for us?" It's not very professional. As I say, the overall impression is that it's pretty chaotic on the help side.
Hi Karen, I'm Emma and we sincerely apologize for your unexpected experience with us. Regarding to your main concerns as following: 1. For unexpected support from our agent, we personally talked directly to them in order to avoid it in the future. Also please believe us that single conversation does not reflect the whole support and product quality we have built for years, and we highly appreciate your understanding on this situation. 2. For your main issue relating to switcher, it's now showing properly, please kindly check it again. we have seen that one of our colleagues is following your case, he gave you clear explanation as well as solution for your case, please kindly check your email and let him know if you need further support Regards, Emma Transcy - Translate Language and Convert Currency
July 23, 2022
Bislang sehr zufrieden, vor allem mit dem Livesupport von Daisy - hier wird schnell alles umgesetzt und tatkräftig unterstützt- herzlichen Dank und Grüsse aus der Schweiz :-)
May 27, 2023
I uninstalled this app after using 10 months. So many issues occurred and made me so upset all the time. It was just the waste of time and money. But I would like to say thank you to Johnson. He was the only person who tried to understand the issue correctly and help me. But he was busy and not always available. Transcy should hire more advanced customer support like him. He did not hurt my feeling, while other did. But I also know it is not totally their fault. When their shift was over, the issue was transferred to the next available customer support who did not understand what really happened exactly. So I had to explain the issue to the new customer support. But she/he was gone also when her/his shift was over. And then another new support person asked me the same thing. I had to repeat and repeat the same things. Never ending. Transcy should not waste the customer's time like that. They also give the stress to their own support people with this system. If customer has the issue, somebody needs to be responsible until it is fixed. I hope they respect my opinion to improve their support system to make the customers & support team more comfortable.
July 23, 2022
If there are any difficulties in using it, the customer service will help in time, which is great. Wonderful!
July 22, 2022
Muy buena atención al cliente. El plan gratuito es algo justo ya que no puedes editar nada de las traducciones pero se ven muy bien hechas igualmente.
July 22, 2022
I initially started translating the website manually. It turned out to be a huge job per language. Then I discovered this app. It installed in 5 minutes and configured also in 5 minutes. I got great support from John of Transcy, what made it even easier. The translated text is perfect.
July 21, 2022
Did a good job, very efficient, and solved the problem very well. The attitude is also good, which deserves a good comment
July 20, 2022
The App Transcy worked very well in combination with shopify. Support is very quick and solved every question. Thanks
July 20, 2022
I think the app does mostly well and customer support is quite goal orientated but we had some bugs to fix which really took a day.. Except for the bugs I would recommend it and also the kind lady from the support!
July 20, 2022
Very quick and helpful customer service, any issues just message them within app and they are right on it.
July 20, 2022
Simple and easy works very good you can choose many templates and customize them. the live support is awesome
July 19, 2022
The support staff is great!!! Even with simple set up, I needed a bit more help. Jennifer was supper great and helpful
July 19, 2022
Transcy translate is a great application with an excellent customer support Good Team ! Good job !! Yann
July 19, 2022
The transcy application plug-in is very convenient and hassle-free to use, allowing you to have more time to operate your store.
July 19, 2022
Great support from Ayden. Very helpful. Very informative on when asking certain questions about this app.
Using app
About 2 hours
Total reviews
6
Average rating
5.0
July 18, 2022
great product easy to use, install and great support team...so far so good - look forward to adding more capabilities later.