Transcy: AI Language Translate

Best support , fast and accurate . The app work perfect for me the support finish the configuration for us in few minute.

Molly was super helpful. Great app with great support. I recommend this app if you want to translate your website.

I used this App to translate my website. The app worked well and especially their customer support is very quick and helpful!

Very good application! Also translation is very accurate! Molly is a perfect assistant with helping setup the application in our store!

Easy to use, very useful staff on hand to help. We started using Transcy in order to connect with more of our customers around the world

The customer service is really great! Grace was my contact person and helped me with everything, was fast and reliable. Would recommend!

the setup of the voice has worked great with customer service. I was helped quickly.The integration was smooth.

The support is fast to reply, but the app itself is not translating properly and accurately. Using the basic plan now and added 2 languages. One of them is Italian and the app translates the word Vest (piece of clothing) to News. I reported this to them and they said they can't change it for me, I would need to upgrade my plan and be able to edit the language. I also had issues with EN, banner text blocks would simply not translate. Not very happy about this app, I uninstalled it from my store.

Amber is very helpful to help me set up the app. I am a newbie on shopify. She help me all the way. Big thank you.

Honestly? It is pretty chaotic. Yesterday I had one help person who completely messed up the languages on our second shop - though I had specified extremely clearly (twice!) what was needed. Today, someone has simply renamed our theme without letting us know, while they try to fix a bug. They don't seem to understand version control and the importance of informing the shop owner about something as basic as renaming a theme. They also have a habit, when something has clearly gone wrong, of saying that it was someone else at Transcy, not them. So i guess they don't brief each other on a job, or do a clear hand-over if someone else comes in on a new shift halfway through a job? On one help request, it seems you can easily end up with three different people and there is a lot of starting from scratch to explain the issue each time. Finally, they push and push endlessly to ask for a review. I was even asked, "Why don't you have time to write a review for us?" It's not very professional. As I say, the overall impression is that it's pretty chaotic on the help side.

Bislang sehr zufrieden, vor allem mit dem Livesupport von Daisy - hier wird schnell alles umgesetzt und tatkräftig unterstützt- herzlichen Dank und Grüsse aus der Schweiz :-)

I uninstalled this app after using 10 months. So many issues occurred and made me so upset all the time. It was just the waste of time and money. But I would like to say thank you to Johnson. He was the only person who tried to understand the issue correctly and help me. But he was busy and not always available. Transcy should hire more advanced customer support like him. He did not hurt my feeling, while other did. But I also know it is not totally their fault. When their shift was over, the issue was transferred to the next available customer support who did not understand what really happened exactly. So I had to explain the issue to the new customer support. But she/he was gone also when her/his shift was over. And then another new support person asked me the same thing. I had to repeat and repeat the same things. Never ending. Transcy should not waste the customer's time like that. They also give the stress to their own support people with this system. If customer has the issue, somebody needs to be responsible until it is fixed. I hope they respect my opinion to improve their support system to make the customers & support team more comfortable.

If there are any difficulties in using it, the customer service will help in time, which is great. Wonderful!

Muy buena atención al cliente. El plan gratuito es algo justo ya que no puedes editar nada de las traducciones pero se ven muy bien hechas igualmente.

I initially started translating the website manually. It turned out to be a huge job per language. Then I discovered this app. It installed in 5 minutes and configured also in 5 minutes. I got great support from John of Transcy, what made it even easier. The translated text is perfect.

I am impressed by this service, they tuned up literally every small part of the app, to cover corner cases where ie shopify payments is not supported or 3rd party app translations. The content is very well translated, I soeak few languages and I was so impressed, I could not translate things better. And the support? They say they have top-notchsupport, but this was literally surprising how experienced, helpful and nice person (shen) was - amazing experience, worth every penny, my shop is ready for more languages now, after few minutes of setup and 30 minutes of my questionnaire when Shen was not bothered and answered literally everything! This app solved not only translation, but couple of the other pains I had.

Did a good job, very efficient, and solved the problem very well. The attitude is also good, which deserves a good comment

The App Transcy worked very well in combination with shopify. Support is very quick and solved every question. Thanks

I think the app does mostly well and customer support is quite goal orientated but we had some bugs to fix which really took a day.. Except for the bugs I would recommend it and also the kind lady from the support!

Very quick and helpful customer service, any issues just message them within app and they are right on it.