Shopify Translate & Adapt
Translate and adapt your store content for every market
Rating
4.5
feedback
1,389
chart
#2,014
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April 13, 2023
Shopify support can be amusing. Every once in a while, you will come across a gem of a support person. This time was not the case. First, Rona passed the buck by asking me to go through a verification process. Understand that to open a ticket, you have to verify yourself. Only then can you open a ticket. But that wasn't enough. So, Rona emailed me to request a chat and verify myself. Asked me to give the support person a ticket number. So, I went through the process and gave Alex the ticket number. Without reading the case notes, Alex wants to know if I followed the steps in the email sent by Rona! What?! So, I copied and pasted Rona's email and pointed out that the instructions were to open a chat request and (re)verify myself, which is what I was doing. The next 30 minutes were amusing and painful as Alex couldn't follow simple requests to visit the URL of the website I provided to see the errors for himself. Instead, he repeatedly asked me to send him screenshots by uploading them via the File/Content. Instead of seeing the errors for himself live, he repeatedly asked me to upload screenshots. Then, when it seemed that it couldn't get any more bizarre, it did. Alex sent me a screenshot of what he saw on my website. At the bottom of the screenshot was a button I asked him to click on, and he could not find it! So, I asked him what he saw on the bottom of the screen, if he saw a coral-colored button, and if he could please click it. He finally found the button (resembling the screenshot HE had sent) and clicked it. Then, it walked him through step by step to point out the error. Wow. Finally, I suggested to him that it was beyond him or Rona to be able to help and if he could PLEASE escalate the issue as the development team probably needed to look into it. The app doesn't translate the titles of products consistently. It skips translating some titles but does translate the description. Of course, it is a free app, so I guess we shouldn't expect much... The above interaction was on Tuesday, April 11, 2023. Still no update.
Sorry you had a bad support experience here, I read the notes. This is the product team: on the issue of not translating / inconsistently translating product titles, looking in your store/app for the products that are English where you want to be Spanish: not sure of your workflow but it's because you have English text saved in the Spanish title box. For example I deleted the English and auto-translated Reflx Lab 400 Daylight (400d) Color C41 35mm 36 Exp Film and you'll see it's now in Spanish. Is it possible that you duplicated products, and then edited from there? As that copies the translations over and considers them manually edited, so locks them off to auto-translation unless you delete content, save, and then re-translate. But yes it appears that the reason they're showing in English is because English is saved where Spanish should be; though I'm not clear how that's happened. We're available on [email protected] if you want to talk through.
April 12, 2023
It is good app but how can we enable language switcher? If it is done manually through the code it is okey too. Can anyone help please?
Thanks for taking the time to try out and review the app. Language switchers are usually in your theme. Try Online Store > Themes > Customize and often it's in the footer - it is for Shopify themes like Dawn.
April 7, 2023
Working well so far, and has allowed us to translate to 2 more languages and we are now running campaigns and driving sales from these new languages. I just would like to know how we can add more than 2 languages. If it is paid for then that is fine... just currently the only option is to do this manually. I really hope they push more popular apps to integrate with this app too. Shopify Inbox would be nice too. All shopify apps should be able to work effortlessly with one another.
April 2, 2023
We used it to translate our shop in 2 languages. Works great! How can we add another language such as German and Spanish ? Thank you for your support.
March 27, 2023
It works well, but it does not translate the content that is generated via a Website Builder such as Gempages.Is there a workaround to this other than paying premium on third party apps ?
Translate & Adapt has access to 3rd party apps that store content inside Shopify and are integrated with the Translation API. If an app doesn't store it within Shopify the app can't access the data to translate. Shopify strongly recommends partners to integrate with the APIs because it means they can support new features that roll out which increase reliability, speed, security and features adoption. Translate & Adapt is working with Pagefly though, so you can maybe try that. Alternatively some merchants prefer to operate two language apps side by side, as some apps have the capability to translate content in the front end. We don't recommend that as translating in the front end means that some logic such as localization to a specific market may be broken. Still that is a way to make it work.
March 26, 2023
Very good Shopify app for translating content! Automatic translations are accurate. The fact that the app is free is good too
March 23, 2023
Superhandig en snel! De vertaling is 9 van de 10 keer accuraat waardoor je weinig hoeft aan te passen.
March 21, 2023
Bonne application native, très pratique. Seulement, les filtres ne se traduisent pas toujours bien, il manque juste quelques mise à jour pour que ce soit parfait
March 20, 2023
Very convenient, saves oodles of time. It would be great if the app made bulk editing a bit easier and if the AI was a little more context-dependent.
March 20, 2023
All around good app to translate stuff from your site, uses Google Translate, and doesn't charges you per word translated. Could benefit from translating PageBuilders pages like PageFly.
March 17, 2023
Good app, easy to install and use, and functional to what I needed. The only thing is that it has a limited language automatic translation, but we can't have everything we want for free.
March 15, 2023
Good but only two languages, need way more than that, how to remove one and try a new language? I am confused
March 14, 2023
Very easy and intuitive to use! Automatic translation works perfectly. Highly recommended over paid apps!
March 12, 2023
Good feature. Really hope that the team can implement "Glossary/Dictionary" to apply translation for key words.
March 11, 2023
The app Translate & Adapt does not translate the filter in a collections page. We tried to address this issue to their support and they refer us to Shopify support, where the app is actually internal to Shopify. Either way they didn't help us and claim it on Shopify. It doesn't matter where the problem is rooted but still is kind of pointless that such a crucial part of a shopping platform can't be translated.
Hi, thanks for trying out the app and sharing feedback. Whilst this was an issue from outside Translate & Adapt, we recognise the frustration and confirm the relevant team has addressed this and filter values and labels are now fully translatable.
March 5, 2023
Great App, would be great to export or import text, or another options to transfer translations when doing a theme update.
Thanks for the review. Imports / exports of translations can be done in Settings > Languages.
March 1, 2023
This is an excellent app and does exactly what we need!! Why use a any other app? I have yet to encounter any issue. Perfect.
Feb. 24, 2023
Good for basic translations, pretty helpful so far. Hopefully new features will make it better in the future.
Feb. 24, 2023
Finally a mean to translate the content of our shop, from Shopify themselves. However, completely unusable as long as there is no option to exclude the translation of some fields. We have some metafields on products/collections that contain code or identifiers, we obviously don't want to translate those, and we can't get over all of them manually to revert them back to their original content on the translated version of the store.
Thanks for using the app and the feedback. Please see an email send with how this is achieved.
Feb. 22, 2023
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