Trendsi: Fashion Dropshipping
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I have a Trendsi account and have installed the Trendsi app on my Shopify store. A customer recently ordered a pair of pants in size Medium from my store, but when I checked the product on Trendsi, there was no Medium stock available and only 2 units left in size Small. On my Shopify site, however, the same pants still show more than 50 units available across sizes S, M, and L. Because of this discrepancy, I now need to refund the customer and explain that the item is actually out of stock. After further checking, I discovered that for more than half of the products imported from Trendsi, the available variations, colors, and sizes in Shopify do not match what is shown for the same items on Trendsi. This indicates that the Trendsi app is not syncing inventory and variants with my Shopify store in real time. Please explain why this syncing issue is occurring and provide a solution so that my Shopify inventory always matches Trendsi and this situation does not happen again.
Hi Centprime, Thank you so much for reaching out and for taking the time to explain your experience in detail. We sincerely understand how frustrating and disruptive this situation is—especially when it directly affects your customer and requires you to issue a refund. We know how important accurate, real-time inventory syncing is for running your store smoothly, and we’re truly sorry for the inconvenience this has caused. We completely understand your concern regarding the discrepancy between the inventory shown in your Shopify store and the availability reflected in Trendsi. This is not the experience we want you to have, and we recognize how situations like this can impact customer trust and your business operations. We’d like to investigate this issue further to identify why the inventory and variant syncing is not updating as expected and work toward a reliable solution to prevent this from happening again. Our team can review your account settings, sync configurations, and recent inventory updates to pinpoint the root cause. To help us move forward as quickly as possible, could you please let us know: When you first noticed the inventory mismatch Whether you’ve made any recent changes to sync settings or re-imported products If the affected products were imported individually or via bulk import Most importantly, we’d love to know what would make this a 5-star experience for you. Whether that’s clearer inventory syncing, proactive alerts, or hands-on assistance to ensure everything is aligned, your feedback will help us better support you. Thank you again for bringing this to our attention. We truly value your partnership and are committed to resolving this for you.
Harold is the best - processing time, and deliver times can be a challenge during the holiday season, he made it so simple i was able to answer client questions in real time, THANK YOU HAROLD!
Hi, Thank you so much for the kind words! We’re glad Harold was able to support you during the busy holiday season and help make things easier. We truly appreciate you taking the time to share this feedback.
thank you for the kind help , Great Customer service
Hi, Thank you so much for taking the time to leave us a 5-star review! We truly appreciate your support and are delighted to hear that you had a positive experience. Feedback like yours motivates our team to continue delivering great service.
Hi Bliss & Beyond, Thank you for the 5-star rating! We appreciate your feedback and are happy to know you’re satisfied with your experience. Please don’t hesitate to reach out if you need further assistance.
On ne peut pas se connecter. On ne peut pas aller dans dropshipping. On ne peut pas ouvrir les questions. J'ai installé, désintallé, réinstallé et finalement désintallé car vraiment je ne pouvais rien faire.
I’m very satisfied with Trendsi and their customer support. The team responds quickly, politely, and professionally. I want to give special thanks to Anya, Chetti, and Mici for their helpful and detailed assistance — it was truly appreciated. The platform is easy to use, and the Shopify integration process is clear and straightforward. I highly recommend Trendsi to anyone looking for a reliable dropshipping service.
Hi Shop Viva Bene, Thank you for the 5-star rating! We appreciate your feedback and are happy to know you’re satisfied with your experience. Please don’t hesitate to reach out if you need further assistance.
Amazing service so far! Raymart was really professional and supportive!
Shoutout to Anya for her quick response. LOVE the support I get from the team.
Hi Hinoki, Thank you so much for your kind words! We’re thrilled to hear that Anya was able to assist you quickly. It means a lot to know that you love the support you receive from our team. We’ll be sure to share your shoutout with Anya — it will make her day! If you ever need anything else, we’re always here to help. 💛
Chette in customer service was very helpful
Lorie is the best, I've had her many times and her support is amazing. Lorie was so helpful and walked me through the issue. She was so helpful and quick with her replies Thank you Lorie...
Asmaba is new on Trendsi and I was having a hard time, when I asked for customer support, I had the opportunity to talk with Ria who helped a lot and professionally solving my issue.
Hi Asmaba, Thank you so much for sharing your experience! Welcome to Trendsi — we’re glad to have you here. We’re happy to hear that Ria was able to support you and help resolve the issue professionally. We’ll be sure to pass your kind words along to her! If you ever need anything else as you continue exploring Trendsi, we’re always here to help.
Amazing Support! Had a critical inventory sync issue, but the support team was incredibly helpful. Special thanks to Harold from the Tech Team! He went above and beyond to fix the bug in the backend quickly. Great app, great service.
Hi LOOXIY, Thank you so much for the amazing review! We’re thrilled to hear that our support team was able to help with your inventory sync issue. Harold will be delighted to know that his efforts made such a positive impact — he truly is dedicated to going above and beyond. We’re grateful for your trust in our app and our service. If you ever need anything else, we're always here to help!
Great prices.
Hi WAKÁBO PR, Thank you so much for the 5-star review! We're happy to hear you’re enjoying our great prices. We truly appreciate your support and are always here if you need anything!
It's got great products and very easy to use!
Hi Plantwurx Lifestyle, Thank you so much for your feedback! We're really glad to hear that you’re enjoying the products and find the platform easy to use. That means a lot to us. We noticed you left a 4-star rating, and we’d love to know how we can make your experience a full 5 stars. If there’s anything we can improve or any features you’d like to see, please feel free to share — we’re always looking for ways to serve you better. Thanks again for your support! 💛
I got all my questions answered by harold. such a breeze.
Hi, Thank you for the 5-star rating. We appreciate your feedback and are glad to know you had a positive experience with us.
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