Trendsi: Fashion Dropshipping

Feb. 15, 2023

i'm a little bit disappointed with the customer support i have been contacting them for 1 week regarding an order that have been in the processing stage for 12 days and every time they keep asking me to wait 24 hours and i have no idea what is happening to my order not sure if i will keep using this app

Dec. 19, 2022

DON'T WASTE YOUR TIME with this app. While their customer service & chat function is extremely helpful and the chat agents are nice, the shipping times are insanely slow. I ordered a test order from my website after connecting Trendsi to test how it works and how long shipping would be. I wanted to see what my customers would experience before promoting my store. I am so glad I did! I am EXTREMELY disappointed to say the least. I ordered on December 2, 2022. I reached out the following week because the status hadn't changed from "Processing". I was assured they were still working on it. Then I reached out the following week and was told the order and processing time were extended due to the quality checks that were performed and one item didn't pass quality check. I reached out again today, December 19, 2022 (the order still says "Processing") and was told that the items were being delivered to their US Warehouse tomorrow by 3 PM and then they'd be shipped out. Unfortunately, they are Christmas items and will not be able to be used after Christmas Day. After reading through reviews (I wish I had read them before), multiple people state that they constantly have "quality check issues". When "quality check issues" arise, they send you an email stating your order is delayed another 3-4 days because they have to order a replacement from their supplier. Why is this company working with subpar suppliers that constantly have quality check issues?? This is not a good look for my business/website and definitely don't want to deal with bad reviews from customers. I advise you stay away from this app. Great idea but horrible execution! NOT RECOMMENDED!

Oct. 22, 2022

Je suis extrêmement déçu de Trendsi car ils ne livrent qu'aux USA! Je suis au CANADA. Rien ne l'indiquait lors de la création de ma boutique en ligne avec Shopify. C'est un sujet à améliorer car ça m'a pris plusieurs semaines pour lancer leur site.

Oct. 3, 2022

DON'T WASTE YOUR TIME. Trendsi says they have multiple counts of an item in their overseas warehouse but constantly have "quality check issues", they then send you an email stating your order is delayed another 3-4 days and that they have to order another replacement from their supplier. Why is this company always running out of warehouse inventory is my question? I placed 3 orders for myself (the business owner) and had problems with 2 of the 3. Then they reimbursed an item due to it failing their quality check TWICE, not once. No explanations. They state they quality check items upon arrival (and that they sometimes miss issues with the items) and quality check their items again before shipping. I call BS. I don't think they have stock in any overseas warehouse. I don't think they have items on hand at all. I believe they order the items from their supplier as we place our orders, then once it arrives for shipping they realize it has a quality issue. Just stay away if you (yourself) don't want bad reviews from customers.

Sept. 21, 2022

Terrible Service!!!! Shipping too slow. This affects the performance in the different marketplaces where the products are published.

Aug. 6, 2022

So, because the order I placed for my customer was taking too long, I contacted support to find out what was going on. When I asked for the tracking number, they said it had arrived at the US warehouse on August 1, that they had already created a USPS shipping label, and that the item would be delivered to the customer within 24-48 hours. They keep telling me that there was a delay due to a system upgrade from July 31st to August 1st, and that they sent me a notification ahead of time, but I never received anything! And, once again, when I asked what the status was today August 6, they still couldn't give me the tracking number I'd requested and kept telling me about the BS delay! And still do not have the USPS tracking because of an additional delay caused by unforeseen circumstances and shipping will resume on Tuesday, August 9th. Funny because I had recent orders that had already shipped out. The information they keep providing me is INCONSISTENT! This is a BAD! And they LIED so many times! This is not good for the business. And I feel bad for my customer and also for myself because I just launched my business and I already lost a customer. Don’t deal with this BS if you want to flourish your business. NOT RECOMMENDED.

July 21, 2022

I hate trendsi had to change for the worst, I think I can speak for a lot of boutique owners when I say sayonara!

June 12, 2022

I had a extremely complicated issue where my Shopify store disconnected from the Trendsi app. All of my past and pending orders disappeared. No one can resolve this issue and the only solution is to keep manually inputting orders which isn't feasible. Every time a customer place a order I have to pause my store as the orders are not syncing with trendsi. This has been a months ling issue.

July 14, 2023

I used to really love this app and the products they sell. Unfortunately, as my business has started to scale up I no longer have the time to micro-manage my inventory, which is pretty much what you have to do if you use this app. They have very, very, VERY limited quantities in stock... like, less than 100 units.. and anyone who actually makes sales will know that this small number of items can go very very quickly. I am ALWAYS out of stock. It takes quite a bit of time for me to actually add and set up items in my store, so it's almost not worth it for me to add Trendsi items because they will be out of stock in less than a week, sometimes even witin a few hours. I'm starting to look for alternative sources for my products. Trendsi is no longer a viable solution for me.

March 28, 2022

Im Very Very Very Very sad with this app, They don't help us at all they don't process the orders during the weekend because they dont work and delayed my orders my customers asked me for the tracking number and they take a long time to ship and they don't make any effort for us dropshippers can earn a little more. I was very annoyed with them, I prefer DSERS a thousand times definitely I will delete it .

March 23, 2023

Normally I would give you a 5 star rating. Your customer service team is normally spot on BUT...Lorie was a bit rude this morning . Since we communicate thru messaging it might help if she read her words prior to hitting her send button. I felt that she was a bit abrupt with me this morning. I needed to check on a replacement item for a customer of mine - I was nice and polite. She left me feeling like I was doing something wrong. I was not - I was just providing customer service for my own customer. Thank you for listening.

Jan. 24, 2022

I would not recommend this app; I had several issues with customers because of slow processing times. Also, the product costs are relatively high which leaves you with a very little profit margin

Jan. 20, 2022

Price doesn't import in anything but USD - be aware... which led me to the next problem. There's no way to push pricing rules throughout your store to already added products. That means if you want to change hundreds of products you'll need to do them manually. 1 star for ease of importing products, but the fundamentals of dropshipping are to automate products imports and pricing and concentrate on adding more + advertising them, not to spend hours with currency conversion rates and editing prices one at a time.

Jan. 8, 2022

Warning! Horrible I have had so many bad reviews on my page now because they say they fill the order and then cancel it on me without telling me or never send out the order. So people think I am scamming them. I talk to customer service but it doesn't help. I hate writing bad reviews but I am at my witts end. This is so unprofessional.

Nov. 5, 2021

I was happy with this app until I received 1 order, it's been 5 days and they haven't sent it yet, my customer is very angry asking for a tracking number which I still don't have, It's like buying from Aliexpress. Also they have a lot of products out of stock, I imported 600 products to my store with variants. When I open any random product a lot of sizes and colors are always out of stock, very annoying, for a customer will be like hunting for a product that is in stock.