Trendsi: Fashion Dropshipping
All reviews
Review RSS feed
I am very unhappy with the experience I've had with Trendsi. Although Trendsi provides 24hr representatives, they are not at all helpful or familiar with their own catalog. Terms and conditions change often, and as a small business owner, this is difficult to keep up with. I received several orders from TikTok through my connected store and each order was automatically cancelled. The products come from China (it would be cheaper to find the same products on Aliexpress or Alibaba), so the shipping times are 2 to 3 weeks minimum. I requested to speak with a supervisor. The supervisor's only communication was to copy and paste their new terms. When I emailed her back to ask if there were any US products in their inventory available similar to what was order so that I did not miss the entire sale, I did not receive a response or any effort to rectify the problem. This is not a good dropshipping company and the advertisements are misleading. Small businesses beware.
Hello Body Shrink, We sincerely apologize for the challenges you have encountered with Trendsi. Your feedback is invaluable to us, and we are dedicated to promptly addressing these issues. We recognize the impact on your business and are actively working to enhance our services. Regarding the automatic cancellation of TikTok orders, we want to clarify that this decision was influenced by TikTok's strict shipping policy. We implemented the auto-cancellation for orders originating from our overseas warehouse due to the 5-10 business days shipping time, which did not align with TikTok's shipping policy. However, to provide a more efficient solution for your TikTok orders, we recommend exploring our "TikTok verified" category. This category complies with TikTok's shipping policy, offering faster shipping times. We highly encourage you to consider adding these verified items to your TikTok shop instead. We appreciate your diligence in bringing these concerns to our attention. Moving forward, we are committed to improving communication, clarifying terms, and delivering better support. If you have specific issues you would like us to address or if you have further questions, please feel free to reach out. Thank you for your understanding and patience as we work towards resolving these matters. ❤️
Trendsi is impressive for my boutique business!!!! Whenever I have an issue, the customer service is top-notch- Anya is great and very helpful! The chat feature is available 24/7, which is great for small business owners! I would recommend Trendsi to both new and experienced boutique owners!!!
Hello Sparkle & Peony Boutique, Thrilled to hear you're loving Trendsi for your boutique business! 🌟 Anya and our customer service team are here to rock your experience, and the 24/7 chat feature is a game-changer, right? Thanks a bunch for recommending Trendsi - here's to continued success for your boutique! 🛍️💖
This company has bad customer service. After 4 different situations, I'm deleting them from my store.
Hi Iamglytja, We're genuinely sorry to hear about your experience. We're committed to providing top-notch customer service, and it's disheartening to learn we fell short. Your feedback is crucial for improving, and we'd love the opportunity to make things right. Don't hesitate to get in touch with us directly so we can address your concerns and regain your trust. 🌟
They are very quick to respond to emails and chats dealing with questions and orders. I spoke with Harold on their chat and he did not waste any time cordially, answering all of my questions. They are helping me figure out selling on TikTok, which is super helpful. I am very happy to have them as a dropshipping supplier.
Hello Bazaare Mart, Thrilled to hear you're happy with our speedy support, especially with Harold in the chat! We're pumped to assist you on your TikTok selling journey. Thanks for choosing us as your dropshipping supplier – here's to a successful partnership! 🥂✨
I am new to Trendsi and was having issues setting up shipping. I contacted Trendi and Raymart was able to help be solve my issue. I think I am going to really enjoy this app.
Hello ShopBeFearless, Thrilled to hear you had a positive experience, and welcome to Trendsi! 🚀 Raymart and the team are here to make your journey smooth. Happy selling, and don't hesitate to reach out if you need anything else. Cheers to your success! 🥂💙
Joel is always so much help !! Thank you !
Hello Robbi & Angel, Absolutely thrilled to hear that, thank you! Joel is indeed a rockstar, and we're delighted to have such a helpful team member. If you ever need assistance again, we're just a message away. Cheers! 🌟
This is a great app and good products. The customer service is great. Dave helped me and he was wonderful, knowledgeable, & quick to respond. Thanks Dave!
Hello The Resale Boutique, Thank you so much for your awesome feedback! We're thrilled to hear you love our app and products. 😊 Big shoutout to Dave for his wonderful and quick assistance! 🚀 We appreciate your support and look forward to serving you even better in the future. 🌟
Chette was very helpful. I had a concern about delivery status for a customer and Chette was able to locate the package and explain the delivery process so that I could keep my customer assured and up to date on the status of her order.
Hello 3 Gen Handbags and More, Thrilled to hear about your positive experience! 🌟 Chette is indeed a rock star. We're all about making sure your customers are happy and well-informed. Thanks for choosing us for your boutique – we're here to keep things smooth and stylish! 👗📦
Lee was amazing! She was extremely helpful and resolved our issue quickly.
Hello Zen Lily Boutique, Thrilled to hear that, and thanks a bunch for sharing your experience! We're lucky to have Lee on our team. If you ever need assistance again, we're here for you! 🚀✨
I had the pleasure of having Allan giving me step by step instructions for making sure my shopify store was set up and integrated properly with Trendsi. His knowledge was key. I really appreciated his help.
Hello McKinley K., Hi there! 🌟 Thanks a bunch for your awesome review! We're thrilled to hear that Allan could assist you step by step in getting your Shopify store all set up with Trendsi. Our team is dedicated to providing top-notch support, and it's fantastic to know that Allan's knowledge made a real difference for you. If you ever need more help or have questions, we're always here for you.
Great App. Representatives are very responsive if you need their assistance. Czar was of great help on the 24/7 chat.
Hello NicholesGifts, Delighted to hear you're enjoying our app! 🌟 Thanks a bunch for the shoutout! We're thrilled Czar could assist you round the clock. If you ever need more help, we're just a message away! 🚀 #CustomerSuccess
So far so good.
Hi MegaSuperStar, Fantastic to hear! We're thrilled that Anya's politeness and responsiveness are making a positive impact. If you have any more questions or need assistance, feel free to reach out. We're here to help! 🌟
This is the second review I just had to give Trendsi. I have to say they are awesome to work with! The support is great! Lori is awesome to work with, she looked all over the place to find an answer to my situation, but couldn't find one. BUT !!!! She still looked til she finally found an answer and sent me an email with a resolution. I couldn't ask for better support than that from Trendsi. They go above and beyond what they have to, to make sure their customers are satisfied. Thank you Lori ! You're the bomb!
Hi PoshShopByMary, Hey there! 🚀 Thanks a million for your fantastic review! 🌟 We're thrilled to hear you're finding Trendsi a great place to kickstart your dropshipping journey, and we're delighted Gretle could assist you so seamlessly. 🎉 We've got your back every step of the way, and we can't wait to see your business soar! 🚀 Keep up the awesome work yourself, and if you ever need a hand, Gretle and the rest of the team are here for you!
Gretle, provided excellent customer service discussing how the shipping process works with Trendsi. I'm a new business with Trendsi and appreciate her kindness and patience.
Hello Meraki Mobile Boutique, Thank you so much for your kind words! We're thrilled to have you as part of the Trendsi family. If you ever have more questions or need assistance, Gretle and the whole team are here to help. Cheers to your new business venture!
I am a new shop owner with questions. Allan patiently answered all of them. I'm pleased with his responses and give him 5 stars.
Hello ALWAYSFOREVERBELOIT, Thrilled to hear you had a positive experience, and congratulations on your new shop! 🌟 Allan is truly dedicated, and we're here for any more questions you might have. Welcome to the community of happy shop owners!
Great app. Had to have technical assistance and Allan was a huge help. Knew exactly what was wrong and I was all fixed in no time. Thanks Trendsi.
Hello The Summer Queens, Fantastic to hear you had a great experience with our app and that Allan provided top-notch technical assistance! We're thrilled to have you as part of the Trendsi community. If you ever need further assistance, don't hesitate to reach out. ❤️
Chette was extremely helpful and fixed my problem fast! Thanks for everything!
Hello Marlee K Boutique, Hey there! 🌟 Thrilled to hear Chette rocked it and got things sorted for you in a flash! Thanks a bunch for sharing your awesome experience - we're here whenever you need us! 🚀✨
Allan on the customer service chat, really helped me out when I had a question about an order for a customer, he was speedy and prompt.
Hi Belle Clothing, Hey there! 🚀 Thanks a million for sharing your awesome experience with Allan! 🌟 We're thrilled to hear he rocked your customer service world and got you the speedy help you needed. Our team's always here to make your experience top-notch. ❤️
Raymart's exceptional assistance with the Trendsi app was a delightful experience. His patience with my inquiries and his profound knowledge of the app's features have been invaluable for Lady Luana Fashion & Accessories. His guidance has not only been informative but also inspiring, leaving me feeling fully assured and excited to engage with Trendsi's offerings. His professionalism and kindness are a rare gem in customer service
Hello Lady Luana Fashion & Accessories, Thrilled to hear you had a fantastic experience with Raymart! 🌟 Your kind words truly make our day at Lady Luana Fashion & Accessories. We're here to make your Trendsi journey inspiring and seamless. Feel free to reach out anytime! 🛍️✨
Chette was a very helpful. The customer service is an excellent touch.
Hi HerFitStore, Thrilled to hear you found Chette helpful! We're all about excellent customer service – thanks for acknowledging that. If you ever need assistance again, we're here for you!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.