Trendsi: Fashion Dropshipping
Trendsi - Fashion Dropshipping, Wholesale & Private Labeling
Rating
4.9
feedback
3,658
chart
#313
All reviews
Rating Breakdown
Review RSS Feed
May 11, 2023
I have had great experiences with the customer service at trendy. I have received the best attention and answers. The customer Czar had a quick and effective response to all my questions Thank you Odavide store
Hi, Odavide We are happy that Czar was able to assist you. Please don't hesitate to reach out again anytime if you need any help.
May 10, 2023
Raymart was very helpful. I really appreciate the quick response and the prompt and professional service.
Hello CONEC Boutique, I'm glad to hear that you had a positive experience with our customer service and that your needs were addressed promptly and professionally by Raymart. If you have any further questions or concerns, feel free to ask and we will do our best to help you.
May 10, 2023
I am getting ready to launch my online store and Raymart was super quick to answer a few questions I had. I am really excited to be working with Trendsi for all my products now and in the future .
Hi halseyjaneboutique, That's great to hear! Launching an online store can be a thrilling and rewarding experience. Having a responsive and helpful partner like Raymart can make the process much smoother. Remember to take the time to plan and prepare before launching, and keep an eye on trends in your industry to stay competitive. Good luck with your online store! ❤️
Nov. 20, 2023
I initially rated Trendsi with a 5-star review, but unfortunately, my experiences have prompted me to reconsider. One significant issue is the inconsistency in order management. I've encountered problems with orders being canceled without prior notification. It's frustrating to discover sometimes days later that an order, initially planned for shipment, has been slated for cancellation. This lack of communication raises concerns about the reliability of the platform. Moreover, the standard shipping and processing timeframes are frequently surpassed. While US-based suppliers typically deliver on faster schedules, the variable stock availability has become a volatile scenario. This uncertainty compromises the efficiency and reliability of the service. Handling orders seems to be a challenge as well. Some orders lack appropriate designation of labels, leading to confusion and errors in processing. Resolving such issues has proven to be a cumbersome process. Finding a solution often involves escalating the matter to a lead, but the response time is disappointingly prolonged. Persistence is required to ensure that your concerns are heard, especially with urgent matters. Even when issues are seemingly resolved, they tend to resurface. The recurring problems with order cancellations, stocking issues, prolonged delivery timeframes, and the protracted resolution process collectively diminish the overall reliability. I hope these aspects can be addressed to enhance the user experience and restore confidence in the platform.
Hello Luxury on a Dime, Thank you for your kind words! I am so glad to hear that Chette provided you with exceptional service and went above and beyond to ensure that your experience with us was a positive one. I will definitely pass along your gratitude to Chette and recognize her for her efforts. As your trusted partner, we strive to provide the best customer service possible, and we are delighted to hear that Chette was able to assist you effectively and efficiently. We appreciate your business and look forward to serving you in the future. If you have any further questions or concerns, please do not hesitate to reach out to us. ❤️
May 10, 2023
angelo was so patient and walked me through the set up step by step :) he also helped me figure out errors i had on my store
Hi, ninasbeautyandfashion Exceptional customer service is very important to us and we are glad Angelo was able to provide that to you. We will make sure to pass along the compliments to him. Thank you for the kind review!
May 10, 2023
Appreciated Angelo's help, bros a W mans. give him a raise guys. had a short simple conversation that helped me alot
Hi AllYourNeeds, Thanks for your kind words. It's our mission to help online boutique owners like you to start and grow. Let us know if you have any feedback or questions. We are always here to help. Can't wait to help grow your fashion business together.
May 10, 2023
Angelo was very prompt in helping me with all my questions. I was worried about the processing time of my order and he let me know the process of everything.
Hi, Southern Hospitality Co Thank you for recognizing our Customer Support team member! We strive to provide the best service for all of our customers, so please don't hesitate to reach out again if you need more help.
May 10, 2023
Allan was really accommodating. She answered all my questions and gave me so much info. My Customer Experience with Trendsi is TOP!
Hi, MuteDoll We are so happy to hear that a member of our CS team was able to provide great service. Our goal at Trendsi to not only to provide quality products, fast shipping, and good prices but also great customer service. Please reach out to our 24/7 support team whenever you need help!
May 9, 2023
Gretle was really prompt and helpful in answering all of my questions. She was really knowledgeable about the company.
Hi, FitStyleNation Thank you for your review and we are glad that Gretle was able to help you with all your questions. We'll make sure to pass along the compliments! Please pop by our support anytime if you need us for any question or help.
May 9, 2023
Angelo was very helpful. He responded in a very timely fashion, which made my work much more manageable. Thanks
Hi, K.J.A & Z.J.O Angelo really is a rockstar! Thank you so much for your kind words! We'll make sure to pass along the compliments to him. Please don't hesitate to reach out to our 24/7 support team again!
May 9, 2023
Angelo was quick to provide all the answers I needed in order to fulfill my orders on my page! Everything I needed to know he provided for me.
Hi, N & R Boutique, Inc. We appreciate your feedback and we are delighted that you find value in the services that we offer. Please feel reach out again if you need help in the future! We are available 24/7
May 9, 2023
angelo answered promptly and answered all my questions. i only wished the shipping was faster. customers are impatient. overall great customer experience. thanks
Hi,Gifts To Grab LLC Thanks for leaving us a review, it is music to our ears! We are so glad that our team was able to help you every step of the way and we'll make sure to pass along the compliments to Angelo! Please reach out to us anytime, we are available 24/7!
May 9, 2023
Angelo was quick to respond, and quick to answer. Very friendly and thorough. Overall a good experience with customer service. Thank you!
Hi, Agavebeachboutique Angelo really is a rockstar! Thank you so much for your kind words! We'll make sure to pass along the compliments to him. Please don't hesitate to reach out to our 24/7 support team again!
May 9, 2023
Lorie is very knowledgeable about Trendsi products, the ins and outs of their website, and Shopify. She helped me in a timely manner. Keep it up, Lorie.
Hi, FamilyFashionsHub We are so happy to hear that Lorie was able to provide great service. Our goal at Trendsi to not only to provide quality products, fast shipping, and good prices but also great customer service. Please reach out to our 24/7 support team whenever you need help!
May 9, 2023
Anya and Lorie have been very kind in answering my questions. Great customer service! They helped me a lot, Much thanks!
Hi, Vivemode We are happy that our Customer Support team members were able to assist you. Please don't hesitate to reach out again anytime.
May 9, 2023
hi Anya Thank you so much you made it very easy amazing app and great collection it was nice to talk to you
Hi, Fly Buy Mart Thank you so much for your review! We're so glad that you enjoy using Trendsi so far. Please feel free to contact us for anything you need, we are always happy to help.
May 8, 2023
Anya had great customer service skills and was able to answer all of my questions thoroughly. It was nice to talk to a person instead of AI for once! Thank you Anya!
Hello Carebella, We are glad to hear that you had a positive experience with Anya's customer service skills. Providing excellent customer service can be a valuable asset to any organization, and it's great to see that Anya was able to provide you with a satisfying experience. Thank you for sharing your feedback! ❤️
May 8, 2023
I wish I had found Trendsi 3 years ago before the pandemic. I love the products being offered and the fact that you can buy Samples is even better! Thank you Trendsi. You are a lifesaver to small online businesses! Czar was amazing as well! I just had a quick question and she provided the information I needed. Very hard to find amazing customer service these days!!!
Hello The Salty Siren Boutique, Thank you so much for your generous review! We are always working hard to give our sellers the best experience, and we are so glad that you enjoy using Trendsi! Please don't hesitate to reach out with any questions or feedback, we are always here to help.
May 8, 2023
Great App with Amazing Selection of products - images as well as Great Customer Support- Thank You Anya : )
Hi eshopmarketplace, Thank you so much for choosing Trendsi to be your business partner. We hope you are able to take your brand to the next level with our help!
May 8, 2023
Great customer service, Czar helped me out quickly and cleared up any confusion. I really appreciate that, especially with a free service. :)
Hi Carats & Couture, We are glad to hear that you had a positive experience with Czar and our customer service team! Providing excellent customer service is something we take pride in, and we're always happy to help our users in any way we can. It's great to hear that Czar was able to assist you quickly and clear up any confusion you had. Thank you for your kind words, and please don't hesitate to reach out to us again if you need any further assistance in the future!