Trustpilot Reviews
Turn real customer reviews into traffic, sales, and loyalty.
Rating
1.7
feedback
153
chart
#2,111
All reviews
Review RSS Feed
Oct. 30, 2025
I removed the app, but it’s still sending emails to my customers. I’ve reached out to support several times, but no one has gotten back to me. This is really frustrating and needs to be resolved as soon as possible.
Oct. 28, 2025
Absolutely useless. It keeps asking me to create an account even though I already did. I log in and the app just refuses to load inside Shopify. Tried reinstalling multiple times — same issue. Waste of time and not worth the frustration.
Oct. 24, 2025
Way too expensive and not user friendly. You would think a review company would actually care about its own reviews no? Over $3000 upfront payment? This should be $50 a month max.
Oct. 21, 2025
Siero ciglia hairplus è il siero che uso dal 2010. La texture leggera che si assorbe subito e non mi irrita gli occhi. Le ciglia sono più folte e lunghe.
Oct. 21, 2025
Oct. 14, 2025
I removed the app but it sill steals my customer's information and send emails
Sept. 29, 2025
Installed this app again just to review them. Glad we got away from Trustpilot. For the last week I've been dealing with Trustpilot, I can attest to the reviews I'm seeing of a massive amount of 1-star reviews due to review extortion. Never going with Trustpilot again. Zero communication except "do what we want or we'll sue you for breaking our 'brand guidelines'". No one even said what those guidelines were or even how we broke them. Just take them down or else. Their app didn't even work very well. Basic for the price we were paying.
Sept. 24, 2025
Doesn't stop sending "Service Review" requests whenever you uninstall the app. That is a violation of Shopify's Terms of Service. This app shouldn't be allowed to exist on the Shopify App Store.
Sept. 24, 2025
Used Trustpilot since 2019, had threats emailed to us although we are weel withing our agreement. Switching review companies, Trustpiolot have lost a good customer and by the looks of many other good customers. Very heavy handed emails with not even a care. Will never use again.
Sept. 23, 2025
I have a connection issue for my website which is connected to a previous trustpilot account. I have sent 3 emails across almost longer than 2 weeks waiting to get some support from trustpilot support team. Have not heard a thing back from them whatsoever. It is very hard to get in contact with them after browsing all the pages on their website and social media. This brands makes me feels it is just another brand building their own brand rather than caring much about customer experience. as a store owner I dont like Trustpilot. Hope this is the spot to review them as they dont list themselves to be reviewed on their platform.
Sept. 23, 2025
Straight up garbage review platform. @Shopify remove this from the app store.
Sept. 20, 2025
Absolutely one of the worst login processes I've ever stumbled upon. The app itself is also working terribly. Very expensive. Please fix it.