Trustpilot Reviews
Turn real customer reviews into traffic, sales, and loyalty.
Rating
2.0
feedback
128
chart
#2,224
All reviews
Rating Breakdown
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May 13, 2024
Incredibly unethical/immoral pricing -- completely useless for small businesses. No matter which way they spin it, $259/month to have the BASIC ability to show your score, is insanity. Used to have a free widget that displayed score, which they removed. They try justifying their prices by the 'features', which a majority of users likely don't want nor care for. Switched to making use of Google Reviews -- a free way to display your review score. I'd be happy to switch back to TrustPilot and edit this review, if their practises became more consumer friendly.
Hi, Thank you for reaching out to us with this review. We're sad to hear you're thinking about leaving Trustpilot. Collaboration and dialogue is most important to us and we really appreciate you taking the time to share this experience with us. Your feedback has been shared with the relevant teams to take into account and look further into. Kind regards, Trustpilot
April 15, 2024
Doesn't worth it , My customers were invited from the app to give a review after they had an order, Trustpilot removed their feedback ...... totally useless and they are asking from the customer invoices LOL Your app invited them to review their didn't come from nowhere . Go check your APP if the order it legit as they got invited from your app.
Hello Kovendor, Thanks for getting in touch and allowing us to give you our perspective. We understand that it can be frustrating if your clients' reviews are removed from the platform, especially when under invitation. We want to assure you that this is not something that is done arbitrarily. Reviews are only removed when our software detects an unusual pattern or feature in a review. To keep Trustpilot safe and reliable, we've got an automated detection software that scans every review posted on Trustpilot. Our software is constantly being refined and improved to identify any historic reviews that may go against our guidelines. This could be for example if the reviewer has more than one Trustpilot account or if the review has been identified as being written from an IP address related to the business. There are many reasons why this could be the case. In some instances, we can't give a definitive answer as it would compromise our internal processes and allow our fraud prevention processes to be circumvented. I strongly suggest contacting our Content Integrity Team using this form in case you have further questions: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360000910020 Thank you for your patience and have a nice day. All the best, Flavio - Trustpilot
April 4, 2024
App not working. Shows blank screen after connecting to Trustpilot account.
Jan. 10, 2024
Beware of them, teh app ite self is good. code wise, but their business practices are horrendous. they will jack up the price 10X the following year. also eventhough I unsitalled the app some how they are still connected to my store
Hello there, Thanks so much for your review on our App, the appreciation for our platform, and for your patience. Instead, we're sorry to hear that you feel our prices are too expensive. For the increased exposure and access to a broad range of potential customers that Trustpilot offers, we feel that our packages are competitively priced and hope that they will be of use to you and your business in the future. However, we hope that you will benefit anyway from operating a free profile on Trustpilot, since a great number of businesses on Trustpilot use our services for free and report great success in doing so. Last but not least, if you're facing any technical issue related to our platform, please feel free to get in touch with our Support Team by filling this module: https://support.trustpilot.com/hc/en-us/requests/new All the best, Flavio - Trustpilot
Dec. 16, 2023
A complete nightmare. 1) they change your language without consent, no matter what I do, won't get fixed 2) the widget settings doesn't work 3) after initial setup I'm completely locked out of the app, can't get back in no matter what I do 4) customer service completely useless with robotic response and absolutely resolved nothing 5) finally i decided to uninstall and get out of this hell, for 2 weeks i still receive emails from this crap app asking for reviews. They can't (or won't) stop accessing my shop database. At this point i consider them violating GDPR for unauthorized access to my customer's data. Never install this lowsy app if you don't want to go through this nightmare. They are super expensive too, 199 a month for this service? Seriously?
Hello there, Thanks for sharing your experience with us, and we are sorry to hear what you experienced using our integration. That's indeed something we don't want to provide. However, our Technical Support Team would love to further explore and assist with troubleshooting your issues as you just described. Please can contact them here: https://support.trustpilot.com/hc/en-us/requests/new Thanks again for this feedback. We hope you'll reach out to our Technical Support Team, so they can assist you further, and always feel free to share your experiences here. All the best, Flavio - Trustpilot
Dec. 9, 2023
Widget stopped working by the end of November 2023. Doesn't appear. Other Reviews has the same issue. Can't open the App and shows white screen. Pls fix this somehow. Thanks
Nov. 22, 2023
Widgets no longer work and nothing can be clicked on the page whilst in edit mode. Extremely buggy and would not recommend.
Hello, Thanks for getting in touch, Sorry to hear about the issue you're facing with the widgets not working. If you can please reach out to our Technical Support Team and we'll help investigate this further for you: https://support.trustpilot.com/hc/en-us/requests/new Kind regards,
Nov. 17, 2023
Good support but extremely buggy :((
Hello, Thanks for your review. If there is anything we can do to help please reach out to our Technical Support Team here: https://support.trustpilot.com/hc/en-us/requests/new. We're always here to help. Kind regards, Kerry-Trustpilot
Nov. 7, 2023
Apparently the widget does not work. I have followed the guidelines, but it still fails. It just pops up for 2 sek, and then the Widgets just disappear. Im very disappointed from the support and form this app. I really thought it will be plug and play.
Oct. 19, 2023
This app is not ready to be used. Not user friendly at all. Their widgets don't work, you can't add them on your website even though it's presented as an option. Support is lacking, they respond in line 3 days. Not a great experience would try Loox.
Hi there, Thanks for taking the time to write this review and for your patience. Our Trustpilot Support Team is always happy to help with this and investigate this as soon as they can. From the communication you had with our Support Team we noticed you installed another Trustpilot app, namely EZ Trustpilot integration App - which is not something created by Trustpilot and supported. We recommend to install the shopify app via the b2b, to get access to all the features and a working shopify. Here is a helping guide when using the official Trustpilot app, how you can drag and drop widgets: https://support.trustpilot.com/hc/en-us/articles/4402992727314-Trustpilot-s-Shopify-integration-Add-a-TrustBox-widget Should there be any issues with this or questions, feel free to reply to your email correspondence with them and they will further investigate and help. Kind regards,
March 17, 2023
I would give 5 stars but it's taken over a week to get my account up and running. It's been such a long and drawn out process. I've been dealing with two people on here but you have to wait until they each come back on duty to get anything sorted out. I realise there may be time differences due to locations and when people are working and when they're not but it is very draining waiting for a response. Thank you Michael K for finally coming to the rescue!
March 15, 2023
For the amount of money we pay for this service, you would think that their service level for support tickets would be better. The review flagging doesn't even work and even though we have an 'account mgr' they have proven themselves to be just as useless. Note, all I need to do is request the removal of a review that was clearly left for an entirely different company.
March 11, 2023
Werkt totaal niet wil je app instaleren doe je dat dan zie je dat ie gaat instaleren en daar blijft hij op hangen meerdere keren geprobeerd werkt niet
March 15, 2023
Update day 50 -:( Got contacted by support - but still no solution in sight - please please - hire more people... Update day 10 -:) Apparently someone works there - reached out through Facebook - and was informed that waittime for support is 2 1/2 week. In serious doubt if I should buy a subscription for the flex. Thoughts after waiting for support for 9 days.. mmmmmmm Initial thoughts I have had good experience with the free version - but would love to have the paid version. But for a new started business the different price categories are way to expensive - so I will not upgrade at current price levels. Support Have tried to get in contact with support for 3 days - now I have asked Shopify to help me to get in contact with Trustpilot. They do not have a Chat hotline - pretty strange. But the sales department is super fast when asking relating to upgrade...
Jan. 26, 2023
I'm just simply trying to upgrade our plan from free to standard. Had a call with a sales person. After that nothing. I've contacted them multiple times, sometimes i got a responds that the message would be forwarded to the right person. Now we are 3 months later and still nothing. Besides that their widget loads slow and is also not easy to drag and drop in the theme.
Jan. 23, 2023
I downloaded the app integrated it all fine, But when coming to the drag and drop widget page as soon as i click the widget to drag it, the widget just doesnt drag and wont let me insert the widget onto my pages :(
Hi Lyrical Lights, Thanks for getting in touch. We're sorry to hear you're experiencing some technical issues when using our drag and drop. We'd love to get to the bottom of this for you. If you could please reach out to our Technical Support Team here: https://support.trustpilot.com/hc/en-us/requests/new. They'll be able to investigate and provide a solution for you. Kind regards, Kerry-Trustpilot
Jan. 19, 2023
Trustpilot charge an extortionate fee for widget functionality but then do not offer any support that is timely. Phone numbers lead nowhere or just plain don't connect. Website isn't coded properly for you to use cards to make payments. Emails given (effectively the ONLY way to speak to anyone) have 5 working day working timeframe. Its a farcical situation that Trustpilot has the respect it does when it has some of the worst customer service going.
Hello Lupe Technology Thank you for getting in touch. We're sorry that your experience of contacting our support team hasn't been up to the usual standard that we work hard to provide. We're experiencing unprecedented demand for our services at the moment and taking longer than we would like to respond. If you are in need of an urgent response we would recommend using our chat facility in the first instance as this is the quickest way to get an answer from our team. They will be able to answer most questions there and then, and if not direct you to the best team to help. If you have any outstanding queries, please contact us through this medium. We're constantly looking to improve our offering to you and take on board your feedback about the functionality of our platform and our support services. Kind Regards Jen | Trustpilot
Jan. 11, 2023
UPDATED REVIEW: Trustpilot (Kerry) replied to our initial review saying someone would be in touch shortly. Nearly one month later and we have heard from no one at trust pilot. ORIGINAL REVIEW: Had a myriad of issue with Trust Pilot. From deceptive sales techniques to emails ignored to incorrect information provided. The last email I sent to Joshua Evans came with a reply to escalate. Never heard from anyone since that reply. The idea that this company influences the online reputation of businesses, while having such a poor reputation within the shopify community, is lunacy.
Hi BigTopShirtShop.com, Thanks for getting back in touch, I'm sorry to hear you've yet to hear back from your CSM. I can confirm I've reached back out to their manager and they've confirmed they'll be in touch. If you've still not heard back please let me know so I can escalate this further for you. Kind regards, Kerry-Trustpilot