Trustpilot Reviews

Hi Throne Boss Australia, Thank you for taking the time to review us. We're glad to hear that your business is getting the recognition that it deserves through Trustpilot. Trustpilot is a free to use platform. Anyone can use Trustpilot for free, as a business or consumers. While we do offer paid packages for businesses to have access to some of our tools, like analytic functions, Trustpilot is also free to use for all businesses with all its main functions. Businesses also have access to our free functions to invite and display Trustpilot score on their website. For more information about the free plan you can find out in the link below: https://support.trustpilot.com/hc/en-us/articles/236051547-How-to-use-Trustpilot-for-free As long as you have a Trustpilot Business account you can showcase customer reviews through our pre approved widgets. You can find these in your business account by logging in at https://uk.business.trustpilot.com. It's true that it's against our guidelines to display Trustpilot reviews on your website through outside widgets (including "homemade" or third-party). This policy is in place to ensure that businesses don't "cherry-pick" only the best reviews or mis-represent their star rating. This allows us to protect the integrity of Trustpilot stars so that consumers can trust they're always seeing an accurate representation of a business when they see Trustpilot reviews. You can read more about our guidelines here: https://legal.trustpilot.com/for-businesses/legal-brand-guidelines We hope to see your business continuously grow through the power of reviews. If you have any further questions please feel free to contact us here: https://support.trustpilot.com/hc/en-us/requests/new Kind regards, Kerry-Trustpilot

Hello BLN PRINT Thank you for getting in touch with us and giving us your feedback. We appreciate you letting us know when we've fallen short of your expectations; so that we can work together to reach a solution. We set high standards for ourselves, and we're sorry that we've not reached that resolution for you as of yet. We have a dedicated team with a wealth of knowledge and experience available who are committed to getting this fixed, and I want to reassure you that your case is being treated as a priority by our support team. We will be in touch with you shortly to provide more assistance. Kind Regards Jen - Trustpilot

Hello Hemmavid, Thank you for taking the time to provide this feedback. We appreciate you letting us know when our service isn't meeting your expectations as we want your experience with Trustpilot to be as seamless and accessible as possible. We would like to emphasize that our app can absolutely be used for free, with no need to upgrade unless you are looking for additional features. Learn more about all the ways that you can use Trustpilot for free here: https://support.trustpilot.com/hc/en-us/articles/236051547-Use-Trustpilot-for-free We would be keen to find out what aspects of the app can be improved, so that we can pass your feedback on to our development team, if you are willing to share this information please submit a support ticket here: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219 Kind Regards Jen - Trustpilot

Hello Black Star Gift Shop Thank you for getting in touch and giving us your feedback. We're always open to honest and constructive criticism and we appreciate you letting us know when things aren't working for you. It's our priority to make our contract and the terms that you agree to as transparent as possible, with the 12-month contract length being a key aspect of this. Our sales team offer demonstrations and trials of our products and services so that you can decide what will be of benefit to you before committing to the contract, as there is no cooling-off period once the contract has commenced. We want you to be confident that the package you've selected is going to match the needs of your business and that your time with Trustpilot is beneficial. We would love for you to make the most of your package with us. Our team is here to support you every step of the way with and if you need any support at any time, please get in contact with us directly via this form https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219 Kind Regards Jen - Trustpilot

Hi Bathroom Store Ireland. Thank you for contacting us. We are sad to hear you've not had a positive experience with us here at Trustpilot, we hope that the support team can assist. We have a dedicated Support Team that can help you utilize our service to its full potential. Please reach out to them here, We are always happy to help: https://support.trustpilot.com/hc/en-us/requests/new Trustpilot contacts are usually 12 months, and details will be included in the documents you receive when signing up. If you have any questions about your contract or any terms, you can contact your Customer Success manager and they can assist. Accounts can be cancelled with 30 days notice before the end of your contact. If you have any further questions, please drop our support team on [email protected]. You can also check out our support centre on support.trustpilot.com Kind regards, Kerry-Trustpilot

Hi Ashton and Barrow, Thank you for your review. Sorry to hear you are experiencing some issues with logging in. Here is a very useful article which gives you some troubleshooting steps to help rectify the issue:https://support.trustpilot.com/hc/en-us/articles/360021100439-Trustpilot-ecommerce-integration-troubleshooting-Login-issues If your still experiencing issues after attempting these steps then please reach out to our Technical Support Team here and they will happily assist further: https://support.trustpilot.com/hc/en-us/requests/new Kind regards, Kerry-Trustpilot

Hi Exersci, Thank you for your review. Sorry to hear you are experiencing some issues with logging in. Here is a useful guide which gives you some troubleshooting steps to help rectify the issue:https://support.trustpilot.com/hc/en-us/articles/360021100439-Trustpilot-ecommerce-integration-troubleshooting-Login-issues If your still experiencing issues after attempting these steps then please reach out to our Technical Support Team here and they will happily assist further: https://support.trustpilot.com/hc/en-us/requests/new Kind regards, Kerry-Trustpilot

Bonjour, Merci d'avoir pris le temps de partager votre avis avec nous, désolée de voir que votre expérience n'a pas été positive jusqu'à présent. Notre équipe de Support sera ravie de pouvoir vous aider à utiliser pleinement Trustpilot dans Shopify. Vous pouvez utiliser le formulaire ci-après, https://support.trustpilot.com/hc/fr/requests/new?ticket_form_id=360001776219. Une fois sur la page ci-dessus, vous pourrez selectionner: "Résolution de problèmes" puis "Intégrations" afin qu'un de nos agents revienne vers vous dans les plus brefs délais afin de vous portez assistance. Bien cordialement, Trustpilot

Hi The Little Gift Hive Ltd, Thank you for your review. Sorry to hear you are experiencing some issues with logging in. Here is a useful article which gives you some troubleshooting steps to help rectify the issue:https://support.trustpilot.com/hc/en-us/articles/360021100439-Trustpilot-ecommerce-integration-troubleshooting-Login-issues If your still experiencing issues after attempting these steps then please reach out to our Technical Support Team here and they will happily assist further: https://support.trustpilot.com/hc/en-us/requests/new Kind regards, Kerry-Trustpilot

Hi Force of Life, Thank you for your review, Sorry to hear you are having some difficulties with the app. We would love to be able to resolve any issue that you may have, we do have a Technical Support Team within Trustpilot and would happily assist you. You can reach out Technical Support Team via this form, a ticket will be created and one of our Trusties will get back to you: https://support.trustpilot.com/hc/en-us/requests/new We do have an article with regards to shopify review invitation that may help: https://support.trustpilot.com/hc/en-us/articles/4402992875794-Trustpilot-s-Shopify-integration-Send-review-invitations We hope to hear from you soon and get your issues resolved. Kind regards, Kerry-Trustpilot

Thank you very much for your review. We are investigating this issue and will communicate a resolution to you shortly.