Upcart—Cart Drawer Cart Upsell
Boost AOV w/ slide cart, reward bar, upsell cart &...
Rating
4.6
feedback
744
chart
#82
All reviews
Review RSS Feed
March 26, 2025
Amazing product and customer support! Hailey was amazing and patient with helping me with the cart and adding a free gift at checkout. Thank you!
Thank you so much for the kind words! 😊 We're thrilled to hear you're loving the product, and that Hailey was able to jump in and help out with patience and care. Adding that free gift at checkout can be such a nice touch—glad she got you sorted! Looking forward to continuing to work with you 🙌🎁
March 23, 2025
Working with brandon was very easy and he was helpful. The issue at hand was confusing but he was able to help me solve it.
Thanks for sharing! 😊 So glad to hear Brandon made things easy and was able to help you work through a confusing issue. That’s what we’re here for! Don’t hesitate to reach out if anything else comes up 🙏
March 22, 2025
Great app and Amazing Support.
Thanks so much! 😊 We’re really glad you’re enjoying the app and the support team’s been helpful. Always here if you need anything—just give us a shout! 🙌🚀
March 19, 2025
Patti was excellent in helping me solve my issues. Absolute professional!
Love hearing that—thanks so much! 😊 Patti will be thrilled to know she made such a great impact. She’s definitely a pro, and we’re lucky to have her! Looking forward to continuing to work with you! 🙌
March 16, 2025
Absolutely Outstanding Support from Brandon! I can't say enough good things about the support I received from Brandon! From the very start, he was incredibly friendly, professional, and genuinely invested in helping me out. I had quite a few questions about setting up shipping protection as a gift and customizing the cart on my store, and Brandon guided me through every single step with clear and thorough explanations. Not only did he provide solutions right away, but he also went the extra mile by pointing out potential improvements to my store’s setup. He was super patient and even noticed small details that I hadn’t thought about myself. His attention to detail and willingness to help were top notch! What really stood out was how Brandon made me feel supported throughout the whole process like I was chatting with a friend who genuinely wanted my store to succeed. I couldn’t have asked for better service. Thanks to Brandon, my cart now looks great on both desktop and mobile, and I’ve got everything running smoothly! Huge shoutout to Brandon for his dedication and expertise. You're truly a legend!
Thank you so much for your fantastic feedback! We're absolutely delighted to hear about your outstanding experience with Brandon. 😁 His commitment to providing friendly, professional, and detail-oriented support is exactly what we strive for, and it’s wonderful to know he made such a positive impact on your setup. ❤️ Going the extra mile to ensure everything runs smoothly—and even offering insightful recommendations—is a testament to his dedication. 🎉 We’ll be sure to share your kind words with Brandon, and we truly appreciate you being part of our community. If you ever need anything else, we’re always here to help. Wishing you continued success with your store! 😊
March 14, 2025
Thank you so much for taking the time to leave us a nice review, we really appreciate it 🙏. Please don't hesitate to reach out and let us know how we can continue to support you! 😀
March 14, 2025
We have only had a little awhile but its increased our sales and it works flawlessly! Highly recommend you customize your cart with this.
Thank you for sharing your experience! 🙏 We're thrilled to hear that customizing your cart has already made a positive impact on your sales and is working flawlessly for you. It’s great to know that you're seeing results so quickly! 🎉 We truly appreciate your recommendation and are excited to see your continued success. If you ever need any assistance we’re always here to help. Happy selling! 😊
March 14, 2025
For me, upcart is the best cart app of all. Really good support and many features that anyone can use to raise conversions and a clean setup
We're super happy to hear that you love UpCart and find it the best cart app out there. ❤️Glad you're enjoying the features, the clean setup, and our support team—we’re always here to help! Hope you keep crushing it with conversions, and if you ever need anything, just give us a shout! 😊
March 12, 2025
Best solution I've found for my cart. Personally works better than anything I've had custom coded as well. Fitting the full screen on mobile and easy upsells. It's exactly what I was looking for. Fast customer support, quite literally instant responses. And always able to provide a solution but also the reasoning behind it. Nothing but great positives to say about Upcart.
Really appreciate you sharing your experience! 🤗 It’s awesome to hear that UpCart has been the best solution for your cart—especially outperforming custom-coded setups. The full-screen mobile fit and easy upsells are definitely game-changers! And huge shoutout to our support team for keeping things fast and helpful. 😀 We’re all about making sure you not only get a solution but also understand the "why" behind it. Thanks again for the kind words—we’re thrilled to have you on board! 😊
March 12, 2025
app stopped working , alot of glitches, free gifts not working, text all over the place. customer support does not exist. there is one agent switching between dozens of merchants. run away!
Hi there, we’re really sorry to hear about your experience and completely understand how frustrating this must have been. This definitely isn’t the experience we want for our users. Our team has already reached out directly to investigate what happened and get your app running smoothly again. We truly appreciate you taking the time to share this feedback! It helps us identify areas where we can improve and better support our merchants. 💬✨
June 22, 2025
1/5 - Disappointing Experience This app is full of bugs that never seem to get fixed. They promise improvements, but the same issues persist, making it frustrating to use. On top of that, the customer support is terrible – no real solutions. It feels like the developers don’t care about user feedback. Definitely not worth the hassle. Avoid it if you can!
Hi, thanks for your honest review, and we're really sorry for the poor experience you had! 😥 I took a look at your support conversation and identified a few areas where we missed the mark. 🎯 I sent you an email going over each of these points, just know we take your feedback seriously! Our engineering team is also always hiring to help address the backlog of tickets so that we can prevent things like this from happening. (See the 4 open positions here: https://www.rokt.com/careers/?teams=AfterSell) We appreciate your reports, as it helps us keep the app in tip-top shape! 🚀 Both things you reported have been fixed. One was definitely a bug (that's been squashed 🐛) and the other one was more of a programming oversight (which has also been patched ❤️🩹). Please let us know if there's anything else we can do to improve your experience with the app, thanks so much! 🙌
March 10, 2025
Dom was very helpful in his assistance. He was quick and straight to the point
Awesome to hear that Dom was able to help quickly and efficiently! 😊 We’ll be sure to share your kind words with them ❤️ Let us know if you ever need anything else! 🙏
March 9, 2025
Very great support staff, quick response and solutions to your issues.
Glad to hear you had a great experience with our support team! 😊 We pride ourselves on quick responses and effective solutions. Thanks for the kind words, and let us know if you ever need anything! 🙏
March 7, 2025
Great App & the help of Hailey with UpCart is what truly made it great, without her help I truly was about to uninstall & use a competitors product. Thank you
Thank you so much! 😊 Hailey is going to be so happy to read this review! We're so happy she able to help and we can continue to work together 🙏 Please let us know how we can continue to assist you!
June 22, 2025
I started with AfterSell about two months ago, which, truthfully, blew me away with the AOV increase that happened, literally, immediately. So I decided to give UpCart a shot... and like most founders, we're quite particular on how things are displayed on our site. After much self-troubleshooting, Hailey solved a super important UX wish that I couldn't seem to solve on my own. Better yet, she solved in a matter of minutes with such a fun, upbeat attitude. It's so rare to find companies that truly go above and beyond to make sure us shop owners are getting our dream tools – but not with Hailey at UpCart. She cares which means the company DNA is rooted in care. It's experiences like these that have already turned me into a life-long customer. I know this team has my back today and 5 years from now. Truly amazing experience. Thank you, thank you, thank you, Hailey! - Andy
Andy, First of all, we're blown away by your kind words ❤️🥰 We appreciate them immensely! We're so happy both AfterSell and UpCart have made a positive contribution to your store and even happier that Hailey was able to help you so quickly with that UX problem. We are so proud of Hailey, she's always very fun and a tremendous help 🤗. You're very right that merchant care is our top priority and I'm sure if speak to another member of the support team, you'll see that runs through us all. 🙏 We look forward to continue to work with you!
March 5, 2025
Pierre made the best support for me ever! 100/10 such a nice dude, recorded me videos to explain all my questions!
Pierre is pretty awesome! 😎. We're so happy you had great support, with a nice guy who made you videos to help you. 😃. Please let us know if we can assist with anything else in the future 🙏
March 2, 2025
John helped me so much when I needed help, he's the best and would recommend!
John is pretty great! He'll be so happy to see this review 🥰. We're so happy he helped you so much and we look forward to continuing to work with you 🙏
Feb. 28, 2025
Very good application with very good support. Aina solved my problem in a matter of minutes
We're so happy to hear that Aina solved your problem so quickly! 😀 Thank you very much for your review and we look forward to continuing to work with you 🙏
Feb. 27, 2025
Horrible customer service. Mark made me wait 1 hour and he come up with an generic answer. This is the worst customer service ever. If you are planning to set this up same day stay away and look for another app. Also app didnt integrate with my theme and i cannot find anyone to help me with it.
Hi there, we’re really sorry to hear about your experience and completely understand how frustrating this must have been. This isn’t the level of support or setup experience we want for our users. Our team has already reached out to review your case and ensure your theme integration is promptly looked into. We truly appreciate you bringing this to our attention! It helps us improve and make sure future interactions are much smoother. 💬✨
Feb. 27, 2025
UpCart is an incredibly useful app that enhances the shopping experience with its seamless functionality. What truly sets it apart is its exceptional customer support—quick, efficient, and always ready to help. Whenever an issue arises, their team responds promptly and effectively, ensuring a smooth experience. Highly recommended for anyone looking to optimize their cart system!
Thank you so much for your fantastic review! 😊 We're thrilled to hear that UpCart has enhanced your shopping experience and that our customer support team has made a positive impact. Providing seamless functionality and top-notch assistance is our priority, so it means a lot to know we're hitting the mark. If you ever need anything, we're always here to help. Happy shopping, and thanks for recommending UpCart! 🚀🛒✨