Upcart—Cart Drawer Cart Upsell
Upcart: Shopify Sticky Cart Drawer & Cart Upsell App
Rating
4.6
feedback
679
chart
#60
All reviews
Review RSS Feed
Nov. 12, 2024
Layout is very nice, support is taking forever to fix a simple issue. Our products won't scroll when added to cart. May have to go back to rebuy to get it working how we need to again. Update: total lack of help
Hi there, we’re really sorry to hear about your experience and understand how frustrating it must be to wait on an issue like this. That’s not the kind of support experience we want for our users. Our team has reached out directly to take another look and make sure your scrolling issue is fully resolved. We truly appreciate your patience and feedback! It helps us improve both our product and support moving forward. 💬✨
Nov. 8, 2024
Absolutely appreciate your timely response for a time sensitive situation. Luckily the issue was on my side and not the app. The app is a game changer with customer service to match. Much gratitude, D
Hey D! We're so happy that we were able to help you quickly :) Thank you so much for your kind words and we are really excited to working with you! Let us know if we can help with anything else :) - The UpCart Team
Nov. 8, 2024
Jacinda helped me a lot, she is the best !
Jacinda is pretty awesome, we agree! We know she'll be so thrilled getting this feedback 😀 We hope you get the same experience with all of our support members, looking forward to hearing from you!
Nov. 8, 2024
Thank you for taking the time to leave us a nice review! Please let us know if we can help you with anything in the future! - The UpCart Team
Nov. 7, 2024
UpCart is being a fundamental app in our growth. The flexibility and support are excellent. We've seen growth in not only our conversion rate, but also in AOV.
We are so humbled, 🙏 thank you doesn't seem enough. Thank you for trusting us to support and help your business grow and we're incredibly grateful for your kind words! ❤️
Nov. 7, 2024
Perfect support from Michelle, thx
Perfect, you say? What a great way to share this with Michelle! Thank you so much for your kind words and please let us know if we can help with anything else in the future! 😁
Dec. 8, 2024
it is a great app to increase conversions, it just really sucks to see they hide their pricing from their app within shopify. they only show it on here. Very sneaky for upcart to do this. For example i pay 30 dollars a month but saw some orders in Q4, after getting only 1000 orders they charged me $30 plus an extra $60 on top of that for "usage fees". Very sneaky and is quite wrong. The customer service said they try to be as transparent as possible about the pricing. But not having it anywhere on the app is the farthest thing from transparent. Save your hard earned money and try and find a better app.
Your loyalty mean so much to us, we really appreciate it! We think our support team is pretty great too and works hard to respond quickly to all our merchants. We look forward to continuing to work with you and love to hear any feedback you may have for us now or in the future! -The UpCart Team
Nov. 5, 2024
Nice
Thank you so much for taking the time to leave us a nice review! Please let us know if we can do anything in the future! Thank you for staying and growing with us over the last 9 months, we really appreciate it 🙏
Nov. 4, 2024
Great Service!
We're so glad you enjoyed our support 😍. Thank you for taking the time to leave us a nice review, please let us know how we can continue supporting you!
Nov. 2, 2024
Thank you so much for taking the time to leave us a review, we really appreciate it! We look forward to continuing to work with you and love feedback from our merchants so let us know if you have anything on your mind! - The UpCart Team
Oct. 31, 2024
Really helpful and fast!
Thank you so much for the great feedback! 😊 We're thrilled to hear that our team was quick and helpful in getting things sorted for you. We really appreciate your support and are always here if you need anything else! 💬✨
Oct. 31, 2024
Great app and Michelle was so helpful! Highly reccomend!
Using app
About 15 hours
Total reviews
1
Average rating
5.0
Thank you so much for the amazing review! 🙌 We're so glad to hear that you’re loving the app and that Michelle was able to help make your experience smooth and easy. She’ll be so happy to know her support made a difference! We truly appreciate your recommendation and support. 🚀💬
Oct. 30, 2024
Super helpful and fast support when setting up this great app. Thank you, Jacinda!
Thank you so much for the wonderful feedback! 😊 We're thrilled to hear that Jacinda and our team were able to help you get everything set up quickly. She’ll be over the moon to know her support stood out! We really appreciate your kind words and are so glad you’re enjoying Upcart. 💛💬
Oct. 28, 2024
Great app, easy to use and install. Also useful support, Jordan helped me well.
Thank you so much for the wonderful feedback! 🙌 We're thrilled to hear you found Upcart easy to use and that Jordan was able to provide helpful support. He’ll be so happy to know his help made a difference! We really appreciate your kind words and support. 🚀💬
Oct. 28, 2024
Very good app, John helped me with a few changes I needed to make in the code and did it extremely fast on the spot.
Thank you so much for the amazing review! 😊 We're so glad to hear that John was able to jump in and make those code adjustments quickly for you. He’ll be delighted to know his work made your experience even smoother! We truly appreciate your support and are thrilled you’re enjoying Upcart. 💛💬
Oct. 28, 2024
Customer support works well. They strive to resolve all issues and respond very quickly.
Thank you so much for the 5-star feedback! 🙌 We're so happy to hear that our support team has been responsive and efficient in resolving your issues. That’s exactly the experience we aim to deliver! We really appreciate your trust and kind words. 💬✨
Oct. 26, 2024
Great customer service!
Thank you so much for the 5-star review! 😊 We're thrilled to hear that you had a great experience with our customer service team. We truly appreciate your support and are always here if you need anything else! 💬✨
Oct. 25, 2024
Thank you so much for the amazing feedback! 🙌 We're so glad to hear that you’re enjoying Upcart and had a smooth experience with our team. We really appreciate your support and love having you with us! 🚀💬
Oct. 24, 2024
Very fast service, problem got fixed immediately
Thank you so much for the kind review! 😊 We're so happy to hear that our team was able to resolve your issue quickly and get everything working right away. We really appreciate your support and are here anytime you need assistance. 💬✨
Oct. 23, 2024
Honestly, this team is amazing. I had some questions and requests for special customizations when setting up my cart and the team was very fast to help me with them. You can have a great app, but if the CS is not quick to respond and help you - you can lose money on lost sales - not the case with this app! Can't wait to see the results!
Thank you so much for the wonderful feedback! 🙌 We're thrilled to hear that our team was able to help you with your customizations quickly and effectively. You’re absolutely right! Responsive support makes all the difference, and we’re so glad we could deliver that for you! We can’t wait for you to see great results with Upcart. 🚀💬