Upcart—Cart Drawer Cart Upsell
Boost AOV w/ slide cart, reward bar, upsell cart &...
Rating
4.6
feedback
744
chart
#82
All reviews
Review RSS Feed
Feb. 27, 2025
Extrêmement déçu par le support client et technique. Nous utilisons cette application depuis 8 mois et en avons largement dépendu. Jusqu’à présent, tout fonctionnait bien malgré quelques bugs techniques qui sont apparus au fil du temps. Cependant, l’équipe de l’application n’a jamais vraiment cherché à nous aider, et nous avons dû trouver des solutions par nous-mêmes. Depuis 4 jours, un problème majeur empêche l’affichage de nos images, du carrousel et de l’affichage mobile, en raison d’un conflit entre l’application et notre thème. Après avoir contacté les développeurs du thème, ils nous confirment que le souci vient de l’application et nous renvoient vers leur support. De leur côté, l’équipe de l’application rejette la responsabilité sur le thème, sans chercher à proposer la moindre solution. L’assistance est décevante et manque de professionnalisme. L’application est utile, mais lorsqu’un problème survient, il n’y a aucun accompagnement sérieux. Notre taux de conversion a été divisé par trois, et malgré cela, on nous répond simplement que l’application n’a pas changé. Certes, mais lorsqu’on paie pour un service, il est normal qu’il fonctionne ou, à défaut, que l’on nous apporte une solution concrète. Comme souvent sur Shopify, les thèmes et applications se multiplient pour engranger des profits, mais l’assistance technique est rarement à la hauteur. Ils sollicitent facilement des avis pour gonfler leur note, mais dès qu’un problème sérieux survient, peu d’entre eux se montrent réellement efficaces.
Hi there, we’re truly sorry to hear about your experience and completely understand your frustration. This is not the level of assistance we aim to provide to our users. Our team has reviewed this and has already reached out to take a closer look at the conflict between your theme and Upcart to find a suitable solution. We sincerely appreciate you taking the time to share your feedback! It helps us continue improving both our service and technical support. 💬✨
Feb. 26, 2025
Great app! Upped my AOV by quite a bit, highly recommend if you have bundled items like tracksuits. Jacinda was super helpful and very responsive when one of my customers was having a problem checking out. She found an issue in my code and we got it fixed super quick. I really appreciate the speedy customer service as it limits the time it takes to solve problems in my business. A+!!
Thank you for your awesome review! 🚀 We're so glad to hear that UpCart has helped boost your AOV and that our support team, especially Jacinda, was able to assist you quickly and effectively. We know how important it is to keep things running smoothly, and we're always here to help whenever you need. Wishing you continued success with your store—thanks again for the A+ rating! 😊🎉
Feb. 25, 2025
Hailey helped me really fast and fixed my issue immediately really competent and professionell
Thank you for your kind words! 😊 We're so happy to hear that Hailey was able to assist you quickly and professionally. Providing top-notch support is our goal, and we truly appreciate your feedback. If you ever need anything else, we're always here to help! 🙏
Feb. 25, 2025
Works very well and If you need any help they assist you very quickly.
Thank you for your great review! 😊 We're very happy to hear that UpCart is working well for you and that our support team was able to assist you quickly. If you ever need anything, we're always here to help. Happy selling! 🛒 Please let us know if we can assist with anything else 🙏
Feb. 19, 2025
Perfect customer service by Hailey
Thank you for your kind words! 😊 We're so glad to hear that Hailey provided you with perfect customer service. We'll be sure to pass along your praise! If you ever need anything else, we're always here to help. 🙏
Feb. 19, 2025
Best cart app, makes it easy to increase the AOV, and offers a wide range of customization options. Great support
Thank you for your fantastic review! 😊 We're delighted to hear that UpCart is helping you increase AOV and that you appreciate the wide range of customization options. Providing great support is a top priority for us, and we’re always here if you need anything. 🙏 Thanks for being a valued user—wishing you continued success! ❤️✨
Feb. 17, 2025
Thank you so much for taking the time to leave us a review! We really appreciate it and look forward to continuing to work with you 🙏
Feb. 17, 2025
Amazing support team! Their AI support bot is probably the best I've seen on a shopify app. Needed a little more support outside of the bot's capabilities and a support agent named Jacinda helped me work everything out flawlessly. Highly recommend this app
We're thrilled to hear that you had a great experience with our support team and that our AI support bot impressed you! 😁 Jacinda will be so happy to know she was able to assist you flawlessly. We truly appreciate your recommendation and are always here to help whenever you need. 🙏
Feb. 16, 2025
I always recommend this app to fellow biz owners because it's the go to cart customization app I've used that delivers great support and results. Michelle has been very helpful in gathering helpful resources and also sometimes give good suggestions that our business could use. Definitely recommend!
Feb. 13, 2025
A very successful application, thank you! It was also compatible with my theme.
Thank you so much for the wonderful review! 😊 We're thrilled to hear that Upcart has worked successfully for you and integrated smoothly with your theme. We really appreciate your kind words and support! We’re always here if you need anything! 💬✨
Feb. 12, 2025
Thank you so much for your feedback! 🙌 We're glad to hear you’re enjoying Upcart and appreciate your 4-star rating. If there’s anything we can do to make your experience even better, please don’t hesitate to reach out! We’re always happy to help! 💡💬
Feb. 10, 2025
Thank you so much for the 5-star review! 💛 We truly appreciate your continued trust and support after more than a year with Upcart. It’s wonderful to have you with us! We’re always here if you ever need assistance or want to explore more ways to optimize your cart. 🚀💬
Feb. 2, 2025
This app stood out to me because it had a mark "built for shopify". Truly everything works perfect and the service? top notch. John was very quick to help me out with the few additions I wanted to add to my cart. 10/10 Recommend!
John will be so happy to read this review from you 🤗. Thank you so much for recognizing our "Built for Shopify" badge as we work hard to ensure our cart works smoothly within Shopify. We appreciate that you experienced top notch service and John was able to help you get those additions done. 😁. Please let us know if there's anything else we can do to continue to assist you 🙏
Feb. 1, 2025
Great app.
Thank you so much for taking the time to leave us such a nice review! Please let us know if we can assist you with anything moving forward 😁
Jan. 29, 2025
ty haylie
Hailey will love this 🤗 Thank you so much for taking the time to leave such a nice review and we look forward to continuing to work with you! Please let us know if we can assist with anything else moving forward 🙏
Jan. 27, 2025
love it and haily was awesome!
Thank you so much for taking the time to leave us a kind review of how awesome Hailey was and we're so glad you're enjoying our app 🙏 Please let us know how we can continue to assist you 🤗
Sept. 10, 2025
Jam has amazing customer service, thank you.
Patti will be so happy to hear you enjoyed her amazing customer service! 🥰 We look forward to continuing to work with you, so please let us know if we can assist you with anything else!
Jan. 23, 2025
super fast and clear help, never had such a quick customer service experience! thank you so much! best app ever for shopify!
We're so happy you enjoyed our quick customer service that was super fast and clear! 🙏. Please let us know if we can assist with anything in the future!
Jan. 22, 2025
great service, thanks guys
We're so happy you enjoyed our great service! ❤️ We look forward to continuing to work with you so please let us know how we can continue to assist you!
Jan. 5, 2026
My issue was solved very quickly and without any complications. The support was excellent, and Laura did a great job explaining everything clearly and helping me find the right solution. Overall a great app to boost conversion rates, upsells, and cart performance. Really appreciate the great support experience.
We're so happy to hear that our excellent Support team was able to helo you quickly. We do our best to make our app as user friendly as possible and appreciate your response! We're looking forward to growing with you too!! 😁