Upcart—Cart Drawer Cart Upsell
Boost AOV w/ slide cart, reward bar, upsell cart &...
Rating
4.6
feedback
720
chart
#58
All reviews
Review RSS Feed
Nov. 26, 2024
We don't have much experience, but it looks really great. If we struggle with anything, John from the support team helps us quickly and straight.
John is such a good help, isn't he? He'll love to read this from you! Please don't hesitate to reach out if there's anything else we can help you with.😀
Nov. 25, 2024
Thank you Jacinda for the perfect support ! She helped me quick and with positive attitude !
Jacinda will be so happy to hear that she was able to help you quickly along with her positive attitude. We appreciate that about her as well! ❤️
Nov. 24, 2024
Best support ever!
Thank you so much for taking the time to leave us a nice review! We look forward to continuing to work with you in the future!
Nov. 20, 2024
Excellent support from the team!
Awesome! The team will be thrilled to read this! Thank you so much for taking the time to leave us this kind review 🙏 Looking forward to continuing to work with you as you grow! 😁
Nov. 19, 2024
Very Helpful Team!
We think we have a really helpful team too! We're really happy you got to see how awesome they are too. Please let us know if we can help with anything else moving forward 😁
Nov. 19, 2024
Thank you so much for taking the time to leave us a nice review, we appreciate you very much!
Nov. 18, 2024
Great app and awesome customer service.
Love hearing positive feedback about our app and customer service! We're very happy to help with whatever you may need so please don't hesitate to reach out if we can assist with anything else moving forward!
Nov. 28, 2024
John helped me out very quickly, he is kind and open for all kinds off questions. Thanks John!
Great! Dom will be pumped to read this review about how she was able to help you quickly! We're glad you're enjoying the app and doing well with it, thanks for letting us help you grow your business! Let us know if we can help with anything else! 😀
Nov. 14, 2024
Great functionallity, good support, easy to customize with CSS. I esp like the free Gift & free shipping functionality. Thanks to Michelle, Dom & Hailey from the support team who helped me to set up everything accoring to my needs.
Michelle, Dom, and Hailey are all going to be so happy to read this! So glad you enjoyed the easy customization using CSS and free gift and rewards module, it's one of our most popular features! Looking forward to continuing to work with you in the future 😁
Nov. 13, 2024
This app has been a major disappointment. UpCart promises increased conversion rates, but the reality is far from it. The app consistently freezes when adding more items, making it frustrating for both store owners and customers. It’s unreliable, and the lack of any custom coding or flexibility leaves much to be desired. Customer service is practically non-existent. There’s no support from any real experts, and you’re left to fend for yourself when issues arise. It’s clear that the developers are more focused on maximizing profit than providing a quality support and app. There are far better apps available with responsive support and real customization options. Save your time and money—look elsewhere!
Hi there, we’re truly sorry to hear about your experience and understand how disappointing this must have been, especially after using Upcart for so long. This isn’t the level of reliability or support we want our users to experience. Our team has reached out directly to take a closer look at the issues you mentioned and find a resolution as quickly as possible. We genuinely appreciate your detailed feedback! It helps us identify where we can improve and ensure better performance and support moving forward. 💬✨
Nov. 13, 2024
Great app, I find it super useful on my store. The support team have also been really helpful.
We're so glad our support team was able to help you and that our app is useful for your store 😀. Thank you for your loyalty and we look forward to seeing your continued success!
Nov. 15, 2025
Jacinda from UpCart saved the day! I had spent days trying figure out how to combine Buy X, Get Y (Gift with Purchase / Reward Spend Thresholds) with subscriptions and also allow product-level discounts to apply to the subscriptions too. The solution was complex but the gist is to not use Buy X, Get Y in Shopify, but rather make a 100% off product discount with a minimum QTY of 1, make that product hidden from your store, then use UpCart to add the product to your cart. Works perfectly in all scenarios!
SWEET! Jacinda is pretty fantastic, we're so happy she was able to quickly help you with combining discounts and how to set up free gifts. We know it can be a complicated process and are super glad we could help you get that figured out 😀
Nov. 12, 2024
Layout is very nice, support is taking forever to fix a simple issue. Our products won't scroll when added to cart. May have to go back to rebuy to get it working how we need to again. Update: total lack of help
Hi there, we’re really sorry to hear about your experience and understand how frustrating it must be to wait on an issue like this. That’s not the kind of support experience we want for our users. Our team has reached out directly to take another look and make sure your scrolling issue is fully resolved. We truly appreciate your patience and feedback! It helps us improve both our product and support moving forward. 💬✨
Nov. 8, 2024
Absolutely appreciate your timely response for a time sensitive situation. Luckily the issue was on my side and not the app. The app is a game changer with customer service to match. Much gratitude, D
Hey D! We're so happy that we were able to help you quickly :) Thank you so much for your kind words and we are really excited to working with you! Let us know if we can help with anything else :) - The UpCart Team
Nov. 8, 2024
Jacinda helped me a lot, she is the best !
Jacinda is pretty awesome, we agree! We know she'll be so thrilled getting this feedback 😀 We hope you get the same experience with all of our support members, looking forward to hearing from you!
Nov. 8, 2024
Thank you for taking the time to leave us a nice review! Please let us know if we can help you with anything in the future! - The UpCart Team
Nov. 7, 2024
UpCart is being a fundamental app in our growth. The flexibility and support are excellent. We've seen growth in not only our conversion rate, but also in AOV.
We are so humbled, 🙏 thank you doesn't seem enough. Thank you for trusting us to support and help your business grow and we're incredibly grateful for your kind words! ❤️
Nov. 7, 2024
Perfect support from Michelle, thx
Perfect, you say? What a great way to share this with Michelle! Thank you so much for your kind words and please let us know if we can help with anything else in the future! 😁
Dec. 8, 2024
it is a great app to increase conversions, it just really sucks to see they hide their pricing from their app within shopify. they only show it on here. Very sneaky for upcart to do this. For example i pay 30 dollars a month but saw some orders in Q4, after getting only 1000 orders they charged me $30 plus an extra $60 on top of that for "usage fees". Very sneaky and is quite wrong. The customer service said they try to be as transparent as possible about the pricing. But not having it anywhere on the app is the farthest thing from transparent. Save your hard earned money and try and find a better app.
Your loyalty mean so much to us, we really appreciate it! We think our support team is pretty great too and works hard to respond quickly to all our merchants. We look forward to continuing to work with you and love to hear any feedback you may have for us now or in the future! -The UpCart Team
Nov. 5, 2024
Nice
Thank you so much for taking the time to leave us a nice review! Please let us know if we can do anything in the future! Thank you for staying and growing with us over the last 9 months, we really appreciate it 🙏