Upcart—Cart Drawer Cart Upsell
Boost AOV w/ slide cart, reward bar, upsell cart &...
Rating
4.6
feedback
720
chart
#58
All reviews
Review RSS Feed
March 12, 2025
app stopped working , alot of glitches, free gifts not working, text all over the place. customer support does not exist. there is one agent switching between dozens of merchants. run away!
Hi there, we’re really sorry to hear about your experience and completely understand how frustrating this must have been. This definitely isn’t the experience we want for our users. Our team has already reached out directly to investigate what happened and get your app running smoothly again. We truly appreciate you taking the time to share this feedback! It helps us identify areas where we can improve and better support our merchants. 💬✨
June 22, 2025
1/5 - Disappointing Experience This app is full of bugs that never seem to get fixed. They promise improvements, but the same issues persist, making it frustrating to use. On top of that, the customer support is terrible – no real solutions. It feels like the developers don’t care about user feedback. Definitely not worth the hassle. Avoid it if you can!
Hi, thanks for your honest review, and we're really sorry for the poor experience you had! 😥 I took a look at your support conversation and identified a few areas where we missed the mark. 🎯 I sent you an email going over each of these points, just know we take your feedback seriously! Our engineering team is also always hiring to help address the backlog of tickets so that we can prevent things like this from happening. (See the 4 open positions here: https://www.rokt.com/careers/?teams=AfterSell) We appreciate your reports, as it helps us keep the app in tip-top shape! 🚀 Both things you reported have been fixed. One was definitely a bug (that's been squashed 🐛) and the other one was more of a programming oversight (which has also been patched ❤️🩹). Please let us know if there's anything else we can do to improve your experience with the app, thanks so much! 🙌
March 10, 2025
Dom was very helpful in his assistance. He was quick and straight to the point
Awesome to hear that Dom was able to help quickly and efficiently! 😊 We’ll be sure to share your kind words with them ❤️ Let us know if you ever need anything else! 🙏
March 9, 2025
Very great support staff, quick response and solutions to your issues.
Glad to hear you had a great experience with our support team! 😊 We pride ourselves on quick responses and effective solutions. Thanks for the kind words, and let us know if you ever need anything! 🙏
March 7, 2025
Great App & the help of Hailey with UpCart is what truly made it great, without her help I truly was about to uninstall & use a competitors product. Thank you
Thank you so much! 😊 Hailey is going to be so happy to read this review! We're so happy she able to help and we can continue to work together 🙏 Please let us know how we can continue to assist you!
June 22, 2025
I started with AfterSell about two months ago, which, truthfully, blew me away with the AOV increase that happened, literally, immediately. So I decided to give UpCart a shot... and like most founders, we're quite particular on how things are displayed on our site. After much self-troubleshooting, Hailey solved a super important UX wish that I couldn't seem to solve on my own. Better yet, she solved in a matter of minutes with such a fun, upbeat attitude. It's so rare to find companies that truly go above and beyond to make sure us shop owners are getting our dream tools – but not with Hailey at UpCart. She cares which means the company DNA is rooted in care. It's experiences like these that have already turned me into a life-long customer. I know this team has my back today and 5 years from now. Truly amazing experience. Thank you, thank you, thank you, Hailey! - Andy
Andy, First of all, we're blown away by your kind words ❤️🥰 We appreciate them immensely! We're so happy both AfterSell and UpCart have made a positive contribution to your store and even happier that Hailey was able to help you so quickly with that UX problem. We are so proud of Hailey, she's always very fun and a tremendous help 🤗. You're very right that merchant care is our top priority and I'm sure if speak to another member of the support team, you'll see that runs through us all. 🙏 We look forward to continue to work with you!
March 2, 2025
John helped me so much when I needed help, he's the best and would recommend!
John is pretty great! He'll be so happy to see this review 🥰. We're so happy he helped you so much and we look forward to continuing to work with you 🙏
Feb. 28, 2025
Very good application with very good support. Aina solved my problem in a matter of minutes
We're so happy to hear that Aina solved your problem so quickly! 😀 Thank you very much for your review and we look forward to continuing to work with you 🙏
Feb. 27, 2025
Horrible customer service. Mark made me wait 1 hour and he come up with an generic answer. This is the worst customer service ever. If you are planning to set this up same day stay away and look for another app. Also app didnt integrate with my theme and i cannot find anyone to help me with it.
Hi there, we’re really sorry to hear about your experience and completely understand how frustrating this must have been. This isn’t the level of support or setup experience we want for our users. Our team has already reached out to review your case and ensure your theme integration is promptly looked into. We truly appreciate you bringing this to our attention! It helps us improve and make sure future interactions are much smoother. 💬✨
Feb. 27, 2025
Extrêmement déçu par le support client et technique. Nous utilisons cette application depuis 8 mois et en avons largement dépendu. Jusqu’à présent, tout fonctionnait bien malgré quelques bugs techniques qui sont apparus au fil du temps. Cependant, l’équipe de l’application n’a jamais vraiment cherché à nous aider, et nous avons dû trouver des solutions par nous-mêmes. Depuis 4 jours, un problème majeur empêche l’affichage de nos images, du carrousel et de l’affichage mobile, en raison d’un conflit entre l’application et notre thème. Après avoir contacté les développeurs du thème, ils nous confirment que le souci vient de l’application et nous renvoient vers leur support. De leur côté, l’équipe de l’application rejette la responsabilité sur le thème, sans chercher à proposer la moindre solution. L’assistance est décevante et manque de professionnalisme. L’application est utile, mais lorsqu’un problème survient, il n’y a aucun accompagnement sérieux. Notre taux de conversion a été divisé par trois, et malgré cela, on nous répond simplement que l’application n’a pas changé. Certes, mais lorsqu’on paie pour un service, il est normal qu’il fonctionne ou, à défaut, que l’on nous apporte une solution concrète. Comme souvent sur Shopify, les thèmes et applications se multiplient pour engranger des profits, mais l’assistance technique est rarement à la hauteur. Ils sollicitent facilement des avis pour gonfler leur note, mais dès qu’un problème sérieux survient, peu d’entre eux se montrent réellement efficaces.
Hi there, we’re truly sorry to hear about your experience and completely understand your frustration. This is not the level of assistance we aim to provide to our users. Our team has reviewed this and has already reached out to take a closer look at the conflict between your theme and Upcart to find a suitable solution. We sincerely appreciate you taking the time to share your feedback! It helps us continue improving both our service and technical support. 💬✨
Feb. 26, 2025
Great app! Upped my AOV by quite a bit, highly recommend if you have bundled items like tracksuits. Jacinda was super helpful and very responsive when one of my customers was having a problem checking out. She found an issue in my code and we got it fixed super quick. I really appreciate the speedy customer service as it limits the time it takes to solve problems in my business. A+!!
Thank you for your awesome review! 🚀 We're so glad to hear that UpCart has helped boost your AOV and that our support team, especially Jacinda, was able to assist you quickly and effectively. We know how important it is to keep things running smoothly, and we're always here to help whenever you need. Wishing you continued success with your store—thanks again for the A+ rating! 😊🎉
Feb. 25, 2025
Hailey helped me really fast and fixed my issue immediately really competent and professionell
Thank you for your kind words! 😊 We're so happy to hear that Hailey was able to assist you quickly and professionally. Providing top-notch support is our goal, and we truly appreciate your feedback. If you ever need anything else, we're always here to help! 🙏
Feb. 25, 2025
Works very well and If you need any help they assist you very quickly.
Thank you for your great review! 😊 We're very happy to hear that UpCart is working well for you and that our support team was able to assist you quickly. If you ever need anything, we're always here to help. Happy selling! 🛒 Please let us know if we can assist with anything else 🙏
Feb. 19, 2025
Perfect customer service by Hailey
Thank you for your kind words! 😊 We're so glad to hear that Hailey provided you with perfect customer service. We'll be sure to pass along your praise! If you ever need anything else, we're always here to help. 🙏
Feb. 19, 2025
Best cart app, makes it easy to increase the AOV, and offers a wide range of customization options. Great support
Thank you for your fantastic review! 😊 We're delighted to hear that UpCart is helping you increase AOV and that you appreciate the wide range of customization options. Providing great support is a top priority for us, and we’re always here if you need anything. 🙏 Thanks for being a valued user—wishing you continued success! ❤️✨
Feb. 17, 2025
Thank you so much for taking the time to leave us a review! We really appreciate it and look forward to continuing to work with you 🙏
Feb. 17, 2025
Amazing support team! Their AI support bot is probably the best I've seen on a shopify app. Needed a little more support outside of the bot's capabilities and a support agent named Jacinda helped me work everything out flawlessly. Highly recommend this app
We're thrilled to hear that you had a great experience with our support team and that our AI support bot impressed you! 😁 Jacinda will be so happy to know she was able to assist you flawlessly. We truly appreciate your recommendation and are always here to help whenever you need. 🙏
Feb. 13, 2025
A very successful application, thank you! It was also compatible with my theme.
Thank you so much for the wonderful review! 😊 We're thrilled to hear that Upcart has worked successfully for you and integrated smoothly with your theme. We really appreciate your kind words and support! We’re always here if you need anything! 💬✨
Feb. 12, 2025
Thank you so much for your feedback! 🙌 We're glad to hear you’re enjoying Upcart and appreciate your 4-star rating. If there’s anything we can do to make your experience even better, please don’t hesitate to reach out! We’re always happy to help! 💡💬
Feb. 10, 2025
Thank you so much for the 5-star review! 💛 We truly appreciate your continued trust and support after more than a year with Upcart. It’s wonderful to have you with us! We’re always here if you ever need assistance or want to explore more ways to optimize your cart. 🚀💬