All reviews

Rating Breakdown

  • 5
    91% (677 ratings)
  • 4
    2% (14 ratings)
  • 3
    1% (8 ratings)
  • 2
    1% (6 ratings)
  • 1
    5% (39 ratings)

Reviews with Text

  • 93% (695)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 25, 2025

Need some help setting up my cart, Michelle in Tech Support was AMAZING! Super friendly and extremely helpful. Looking forward to testing out these features

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for the awesome feedback! 😊 We're thrilled to hear Michelle was able to help, she really is amazing! We'll be sure to pass along your kind words. Excited for you to explore all the features, if you need anything else along the way, we’re just a message away! 🚀🙌

5 / 5 Share

April 23, 2025

Using app

11 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us a nice review, we really appreciate it 🙏 Please let us know how we can continue to assist you! 🤗

5 / 5 Share

April 20, 2025

Great experience until now, products work well, and support is very responsive. Would definitely recommend!

Using app

2 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the kind words! 😊 We're thrilled to hear you've had a great experience so far and that everything is working smoothly for you. It’s also wonderful to know our support team has been responsive and helpful. Your recommendation means a lot! We're here anytime you need us! 💛

5 / 5 Share

April 19, 2025

Excelente app y muy buen servicio de ayuda

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

¡Muchísimas gracias por tu comentario! 😊 Nos alegra saber que la app te ha resultado excelente y que el servicio de ayuda ha sido de tu agrado. Siempre estamos aquí para ayudarte con lo que necesites. ¡Gracias por confiar en nosotros! 💛

5 / 5 Share

April 18, 2025

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us a positive review! We look forward to continue working with you 😁

5 / 5 Share

April 16, 2025

John was able to help me well with the issues I was having today. Thanks!

Store

Ruut

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

Developer Reply

That’s wonderful to hear! Thank you for sharing that 😁 John will be so glad to know he made a positive difference. It sounds like he really came through for you today, and we’re lucky to have someone as helpful and supportive as him on the team! Please let us know how to continue to assist you 🙏

5 / 5 Share

April 15, 2025

Great service

Store

ION-Sei

Using app

10 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much! We're really glad you had a great experience. It means a lot to us 🙏. Looking forward to continue working with you 👐

5 / 5 Share

April 13, 2025

Quick and friendly customer service!

Using app

5 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for the kind words! 😊 We're thrilled to hear you had a quick and friendly experience with our support team. Providing helpful, timely service is always our goal, and we’re so glad we could assist you! Don’t hesitate to reach out if you ever need anything, we’re always here to help! 💛

5 / 5 Share

April 11, 2025

Very very powerful App. Great functionality and helpful support services.

Using app

About 2 months

Total reviews

8

Average rating

5.0

Developer Reply

Thank you so much for the wonderful feedback! 💛 We're so glad to hear that you’re finding the app incredibly effective and feature-rich, that’s exactly what we aim for. It’s also great to know our support team has been helpful along the way! We're here for you anytime you need us. Thanks again for being part of the journey! 😊

5 / 5 Share

April 5, 2025

I had an amazing experience with Michelle from the support team — she was quick, clear, and genuinely helpful. I asked about customizing the sticky cart button, and she provided both the new and old methods in detail, making everything so much easier to understand. On top of that, the app itself is very simple to use but incredibly valuable. It adds a clean, professional touch to the store, and it just works — no headaches. Huge thanks to Michelle and the team. Highly recommend this app!

Store

Caseiy

Using app

2 days

Total reviews

3

Average rating

5.0

Developer Reply

Wow! Thank you so much for the kind words! 😊 We're thrilled to hear that Michelle was able to provide such a helpful and clear experience and we'll be sure to pass your shoutout along to her! It means a lot to know that the support and guidance made things easier for you. We're also so happy to hear you're enjoying the app! Simplicity and reliability are exactly what we aim for, and knowing it's adding that professional polish to your store makes our day. Thanks again for the glowing recommendation.. we truly appreciate you! 💛

5 / 5 Share

April 3, 2025

Using app

About 2 months

Total reviews

3

Average rating

3.7

Developer Reply

Thank you very much for taking the time to leave us a kind review, please let us know how we can continue to support you! 🙏

5 / 5 Share

April 2, 2025

Great app, Hailey was able to create a video to address my issue!

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for the lovely feedback! 😊 We're so glad to hear Hailey was able to help and even went the extra mile with a video! We love making things as clear and easy as possible, so it’s wonderful to know that made a difference for you. If you ever need anything else, we’re just a message away. Thanks again for letting us work with you! 💛

5 / 5 Share

April 2, 2025

I could not be happier with the help I received from Jacinda! She went above and beyond to help me diagnose and solve my problem, which ended up not being an issue with UpCart at all! Jacinda not only looked through the site herself, but also made videos for me which I will refer to in the future as well. She was also very patient as I was very busy today and was frequently away from my desk which I greatly appreciated. Thank you Jacinda and team!

Using app

About 1 year

Total reviews

8

Average rating

5.0

Developer Reply

Thank you so much for the amazing feedback! 💛 We're absolutely delighted to hear that Jacinda was able to go above and beyond for you and that's exactly the kind of support we strive for. It’s awesome to know the videos will continue to be helpful, and we truly appreciate your kind words about her patience and dedication.🙏 Even when the issue wasn’t with UpCart, we're so glad we could still be part of the solution. We'll be sure to pass your thanks along to Jacinda, we're sure she’ll be thrilled to hear this! Thanks again for taking the time to share your experience — we’re lucky to have you with us! 😊

5 / 5 Share

April 2, 2025

Super service , Fast , reslove my issue on the spot

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us a kind review! 🤗. We're so glad you enjoyed our fast and super service and even happier that we could resolve your issue quickly! Please let us know how we can continue to assist you 🙏

1 / 5 Share

April 2, 2025

I'd give 0 reviews if I could. Expensive, mediocre app with the worst customer service I've ever seen in the Shopify app store. I asked for support on a very simply issue, but it has not been solved after almost two weeks. When asking support to help me I always get a copy-paste answer that's totally useless. I'm going to look for a different app with good support. Definitely not recommended.

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, we’re truly sorry to hear about your experience and understand how frustrating this situation must have been. This isn’t the level of service we want to provide, and we take your feedback seriously. Our team has reached out directly to review your case and make sure the issue is resolved properly. We appreciate you sharing this with us! It helps us improve both our product and our support moving forward. 💬✨

5 / 5 Share

April 1, 2025

Hailey was super professional and polite.. i had several issues that i couldn't figure out and she was able to provide me a demo video and fix all my concerns with no problem!! Thank you for being kind & Polite

Using app

About 2 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the kind words! We’re thrilled to hear that Hailey was able to guide you through everything with such professionalism and kindness.🤗 It’s great to know the demo video helped and that your concerns were taken care of with ease. We truly appreciate you sharing your experience, it means a lot to the whole team. ❤️ Don’t hesitate to reach out if there’s ever anything else we can help with!

5 / 5 Share

March 31, 2025

easy to use and very helpful

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thanks a ton! Really glad to hear it's been easy to use and helpful! 😊 Please let us know how we can continue to assist you 🙏

5 / 5 Share

March 29, 2025

Great app. Patti from Customer Support was brilliant and helpful and friendly. The app was recommended by friends and would recommend it to others, especially considering the helpful support team!

Store

Vassini

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

Love hearing this—thank you! 😊 So glad Patti was able to help out and made the experience a great one. We’re thrilled the app came recommended, and it means a lot that you’d pass that recommendation along too. Always here if you need anything! 🙌

5 / 5 Share

March 27, 2025

The app works great! When we had a problem John was friendly and very helpful.

Using app

Almost 2 years

Total reviews

7

Average rating

5.0

Developer Reply

Thanks so much for the kind words! 😊 So glad to hear the app’s working well for you, and that John was able to jump in and help out when you needed it. We’ve always got your back—feel free to reach out anytime! 🙌

5 / 5 Share

March 27, 2025

Hailey was super helpful and her service was fantastic! 5 stars.

Using app

13 days

Total reviews

13

Average rating

5.0

Developer Reply

That’s awesome to hear—thank you! 😊 Hailey will be so happy to know she made such a great impression. We really appreciate the 5 stars and are always here if you need anything else! 🙌⭐