Upcart—Cart Drawer Cart Upsell
Boost AOV w/ slide cart, reward bar, upsell cart &...
Rating
4.6
feedback
745
chart
#82
All reviews
Review RSS Feed
Nov. 22, 2024
Highly Recommend UpCart! The drawer cart upsell functionality in UpCart is very easy to use and features a clean, well-designed interface. It integrates seamlessly with my existing theme and has significantly improved the overall look and feel of my drawer cart. The app also offers a wide range of additional features that I’m excited to explore, making it a great addition to any Shopify store. What truly sets this app apart is its exceptional support team. They went above and beyond to help me resolve an issue I encountered, providing prompt and effective assistance. I’m very happy with UpCart and would definitely recommend it to anyone looking for a reliable, feature-rich upsell solution.
Thank you for such an incredibly thoughtful review! Our support team is so grateful for your kind words 🙏. We do our best to ensure the app is as user friendly and easy to use as possible, integrating with Shopify's Themes and with our Custom CSS and HTML, you can make the cart look any way you'd like! Please let us know if we can assist with using any of those other additional features and we'd be more than happy to go over those with you. 😁
Nov. 22, 2024
Hailey was very quick to respond to me and she was very patient with a complex problem I was having. This app has made me a lot of extra money and is extremely easy to use.
Hailey will be so thrilled to read this!!❤️ We're so glad she was able to assist you with that complex problem and help you see successful results! We look forward to continuing growing with you and seeing your continued success!! 😁
Nov. 29, 2024
I had originally written a 1-star review because something on my invoice did not add up and I thought UpCart was charging a percentage of my sales. Their team reached out to me and patiently explained to me their pricing model and how that works. They clarified all of my doubts and it's clear that they really care about their product and having happy customers. Because of that experience, I'm amending my review to 4 stars. I don't give 5 stars, because I still don't understand why this tool can't be a one-time subscription model regardless of how many orders I have on my shop. However, if you're looking for a nice cart drawer solution, and don't mind their pricing model, this tool has been a breeze to install and use!
Hi there Simple Germany! I'm really sorry to hear about your poor experience with our pricing! If you have feedback on how we can word the pricing better to reduce confusion, please let us know and we'll do everything in our power to ensure it's clearer in the future. With that in mind, allow me to explain why UpCart's pricing is structured this way. UpCart isn't just an upselling app, and this is why we don't charge on a per-upsell basis. UpCart's main value is giving your customers a convenient, always accessible, and easy way to manage their cart while browsing your store. Normally they'd have to load a whole new page (.../cart) to do so, which adds friction to the transaction and may increase churn. The best way to judge UpCart's impact is by looking at the number of orders generated, since every order interacts with UpCart and gets value from it. I completely understand the frustration around the pricing, I recommend continuing the conversation with our support team (clicking "I need more help" on the bot will redirect the conversation to our team) so we can help improve your experience with the app. Thanks again for your honest review, and we hope to hear from you in the support inbox soon! - The UpCart Team
Nov. 20, 2024
Excellent support from the team!
Awesome! The team will be thrilled to read this! Thank you so much for taking the time to leave us this kind review 🙏 Looking forward to continuing to work with you as you grow! 😁
Nov. 19, 2024
Very Helpful Team!
We think we have a really helpful team too! We're really happy you got to see how awesome they are too. Please let us know if we can help with anything else moving forward 😁
Nov. 19, 2024
Thank you so much for taking the time to leave us a nice review, we appreciate you very much!
Nov. 18, 2024
Great app and awesome customer service.
Love hearing positive feedback about our app and customer service! We're very happy to help with whatever you may need so please don't hesitate to reach out if we can assist with anything else moving forward!
Nov. 28, 2024
John helped me out very quickly, he is kind and open for all kinds off questions. Thanks John!
Great! Dom will be pumped to read this review about how she was able to help you quickly! We're glad you're enjoying the app and doing well with it, thanks for letting us help you grow your business! Let us know if we can help with anything else! 😀
Nov. 14, 2024
Great functionallity, good support, easy to customize with CSS. I esp like the free Gift & free shipping functionality. Thanks to Michelle, Dom & Hailey from the support team who helped me to set up everything accoring to my needs.
Michelle, Dom, and Hailey are all going to be so happy to read this! So glad you enjoyed the easy customization using CSS and free gift and rewards module, it's one of our most popular features! Looking forward to continuing to work with you in the future 😁
Nov. 13, 2024
This app has been a major disappointment. UpCart promises increased conversion rates, but the reality is far from it. The app consistently freezes when adding more items, making it frustrating for both store owners and customers. It’s unreliable, and the lack of any custom coding or flexibility leaves much to be desired. Customer service is practically non-existent. There’s no support from any real experts, and you’re left to fend for yourself when issues arise. It’s clear that the developers are more focused on maximizing profit than providing a quality support and app. There are far better apps available with responsive support and real customization options. Save your time and money—look elsewhere!
Hi there, we’re truly sorry to hear about your experience and understand how disappointing this must have been, especially after using Upcart for so long. This isn’t the level of reliability or support we want our users to experience. Our team has reached out directly to take a closer look at the issues you mentioned and find a resolution as quickly as possible. We genuinely appreciate your detailed feedback! It helps us identify where we can improve and ensure better performance and support moving forward. 💬✨
Nov. 13, 2024
Great app, I find it super useful on my store. The support team have also been really helpful.
We're so glad our support team was able to help you and that our app is useful for your store 😀. Thank you for your loyalty and we look forward to seeing your continued success!
Nov. 15, 2025
Jacinda from UpCart saved the day! I had spent days trying figure out how to combine Buy X, Get Y (Gift with Purchase / Reward Spend Thresholds) with subscriptions and also allow product-level discounts to apply to the subscriptions too. The solution was complex but the gist is to not use Buy X, Get Y in Shopify, but rather make a 100% off product discount with a minimum QTY of 1, make that product hidden from your store, then use UpCart to add the product to your cart. Works perfectly in all scenarios!
SWEET! Jacinda is pretty fantastic, we're so happy she was able to quickly help you with combining discounts and how to set up free gifts. We know it can be a complicated process and are super glad we could help you get that figured out 😀
Nov. 12, 2024
Layout is very nice, support is taking forever to fix a simple issue. Our products won't scroll when added to cart. May have to go back to rebuy to get it working how we need to again. Update: total lack of help
Hi there, we’re really sorry to hear about your experience and understand how frustrating it must be to wait on an issue like this. That’s not the kind of support experience we want for our users. Our team has reached out directly to take another look and make sure your scrolling issue is fully resolved. We truly appreciate your patience and feedback! It helps us improve both our product and support moving forward. 💬✨
Nov. 9, 2024
Highly recommend it to those trying to increase their AOV. Many features included and great customer support that responds quickly and is very effective in helping.
Your recommendation really means lots to us! Thank you for taking the time to leave us this wonderful review 😄 We can't wait to see all the success we'll have together!
Nov. 8, 2024
Absolutely appreciate your timely response for a time sensitive situation. Luckily the issue was on my side and not the app. The app is a game changer with customer service to match. Much gratitude, D
Hey D! We're so happy that we were able to help you quickly :) Thank you so much for your kind words and we are really excited to working with you! Let us know if we can help with anything else :) - The UpCart Team
Nov. 8, 2024
Jacinda helped me a lot, she is the best !
Jacinda is pretty awesome, we agree! We know she'll be so thrilled getting this feedback 😀 We hope you get the same experience with all of our support members, looking forward to hearing from you!
Nov. 8, 2024
Thank you for taking the time to leave us a nice review! Please let us know if we can help you with anything in the future! - The UpCart Team
Nov. 7, 2024
Dom was very fast and professional with his response to all my issues. He helped fix my cart and now my store generates more revenue all thanks to Dom and his great team over at UpCart. Highly recommend!
Dom will be so excited to read this review! We're thrilled we were able to help you generate more revenue and we look forward to continuing to grow with you! 😁
Nov. 7, 2024
UpCart is being a fundamental app in our growth. The flexibility and support are excellent. We've seen growth in not only our conversion rate, but also in AOV.
We are so humbled, 🙏 thank you doesn't seem enough. Thank you for trusting us to support and help your business grow and we're incredibly grateful for your kind words! ❤️
Nov. 7, 2024
Perfect support from Michelle, thx
Perfect, you say? What a great way to share this with Michelle! Thank you so much for your kind words and please let us know if we can help with anything else in the future! 😁