All reviews

Rating Breakdown

  • 5
    91% (679 ratings)
  • 4
    2% (14 ratings)
  • 3
    1% (8 ratings)
  • 2
    1% (6 ratings)
  • 1
    5% (39 ratings)

Reviews with Text

  • 93% (696)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 2, 2024

Great app, think it will help my conversion rate hugely. Also, amazing support team - John was very helpful!

Using app

About 20 hours

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for the amazing feedback! 🙌 We're so glad to hear that you’re already seeing the potential in Upcart to boost your conversions, and that John was able to assist you along the way. He’ll be thrilled to hear this! We really appreciate your support and recommendation. 💬✨

5 / 5 Share

Sept. 30, 2024

Our experience with UpCart has been excellent! The platform is user-friendly, and the upsell features have been highly effective. Plus, the customer service is super helpful and typically responds quickly.

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Excellent!! Thanks for such a nice review! 😁. Super glad you found us easy to use and effective for your upsells, with the addition of great customer service. Thank you so much for trusting us to help you grow your business 😍

5 / 5 Share

Sept. 28, 2024

Had a bundle and cart problem, where the bundle and cart wasnt matching. Spent over 2 hours trying to figure this out, watching youtube and reading forums. They have really tech savy support, and not just click and paste robots. Dom was really helpful and trying to solve the issue, asking me questions about what apps and theme im using, eventually leading to the the issue was with another bundle app

Using app

About 10 hours

Total reviews

1

Average rating

5.0

2 / 5 Share

Sept. 26, 2024

The functionality of the Mini Cart is worth $14.99 per month - the price that appears next to the app in Shopify's app settings. However, I found out today that UpCart have been taking $75 per month from us, due to 'usage fees'. Machiavellian pricing tactics are at play here. There is no way this app is worth $75 per month ($875 per year!). Best advice is to hire a developer from an online marketplace at $10 per hour and get them to build you a Mini Cart with all the function you require.

Using app

10 months

Total reviews

27

Average rating

2.9

Developer Reply

Hi there, we’re really sorry to hear about your experience and understand how frustrating this situation must have been. We’d like to clarify that our pricing includes usage-based billing for high-performing stores, but we never want this to come as a surprise. Our team has already reached out directly to review your billing and make sure everything is clear and accurate. We truly appreciate your feedback! It helps us improve transparency and communication around pricing. 💬✨

5 / 5 Share

Sept. 27, 2024

The app works super well for us! They can even customise little things for you if you ask for this. We are definitely happy with it. We got help from Jacinda. She helped us a lot! Then I got help from Mark for another special customisation. He also helped me quickly and well. there are many customisations that you can do. They help you in a matter of minutes.

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 26, 2024

Great app. Really great customer service and the conversion and AOV are increased dramatically. I couldn't believe it myself. Absolutely recommended.

Store

miluna

Using app

11 days

Total reviews

11

Average rating

4.6

Developer Reply

Thank you so much for the amazing review! 🙌 We're thrilled to hear that your AOV and conversions have increased so dramatically and that our support team helped make the experience smooth. That’s exactly what we love to see! We really appreciate your recommendation and are so happy to have you with us. 🚀💬

5 / 5 Share

Sept. 24, 2024

Have found the app to be great so far. Was simple to add to our website. We also wanted to make the sticky cart icon smaller and John was so helpful. Changed it straight away for us, was easy and really quick service. Definitely recommend!

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the great review! 🙌 We're thrilled to hear that adding Upcart to your site was simple and that John was able to jump in and make the sticky cart adjustment right away. We appreciate your recommendation and love having you on board! 🚀💬

4 / 5 Share

Sept. 23, 2024

Great support team, and also the app works perfectly for my business. I recommend it!

Using app

18 days

Total reviews

1

Average rating

4.0

Developer Reply

Thank you so much for your feedback! 😊 We're glad to hear that Upcart is working well for your business and that you had a great experience with our support team. We truly appreciate your kind words and recommendation! 💬✨

5 / 5 Share

Sept. 23, 2024

Great support who is always happy to help

Store

Shiraki

Using app

About 1 hour

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review! 💛 We're so happy to hear that our team was able to help and that you found the support friendly and responsive. We appreciate your support and are always here whenever you need us! 🚀💬

5 / 5 Share

Sept. 23, 2024

Goed geholpen door John!

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the great review! 🙌 We’re so glad to hear that John was able to help you! He’ll be thrilled to know his support made a difference. We really appreciate your kind words and support! 💬✨

5 / 5 Share

Sept. 22, 2024

I recently reached out to Upcart support regarding some translation issues on my Shopify store aimed a certain language speaking customers. I was having trouble changing certain phrases like "discounts" and "your cart is empty." The support team was incredibly responsive and guided me to the Cart Editor's Settings, where I found the Translations option. I really appreciated how friendly and patient they were throughout the process. I felt a bit silly for not noticing the solution myself, but Michelle reassured me that I could always reach out for help. Overall, my experience was fantastic! Thank you, Upcart team, especially Michelle for your exceptional support!

Using app

25 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 21, 2024

This app is amazing to drive for sales for free. Their support is always the best and faster than any app on shopify. Michelle helped me today and was quick to help and was the best

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the amazing feedback! 😊 We're thrilled to hear that Upcart has helped boost your sales and that Michelle provided quick and exceptional support. She’ll be over the moon to know she made such a great impression! We truly appreciate your recommendation and support. 🚀💬

5 / 5 Share

Sept. 20, 2024

Easy to use and looks great!

Using app

2 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review! 💛 We're glad to hear that you found Upcart easy to use and love how it looks on your store. We appreciate your support and are always here if you ever need help! 💬✨

5 / 5 Share

Sept. 19, 2024

Launched the app today with not too many challenges - all were able to be sorted our with support very swiftly. Customisation was easy with a little CSS knowledge. Support with Lillian was great too. Hoping to see some AOV increases with the features the are available with Upcart. Nice work

Using app

28 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the great review! 🙌 We're so happy to hear your launch went smoothly and that both our team and especially Lillian could help along the way. We can’t wait to see the AOV increases you’ll achieve with Upcart! Thank you for choosing us! 🚀💬

5 / 5 Share

Sept. 19, 2024

Upcart is the easiest to set up, most functional, most customizable, fastest loading, high converting, and best supported cart apps that we have tested. Highly recommended.

Using app

2 months

Total reviews

24

Average rating

5.0

Developer Reply

Thank you so much for the fantastic feedback! 😊 We're thrilled to hear that you’ve found Upcart to be fast, customizable, and easy to set up. We truly appreciate your kind words and recommendation! It means a lot to our entire team! 💛💬

5 / 5 Share

Sept. 15, 2024

Michelle from customer service has consistently delivered an exceptional experience that goes above and beyond. Her responses are lightning-fast, and she's been incredibly helpful at every stage. A++

Using app

20 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 15, 2024

Store

FlyLash

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 13, 2024

It takes some time to setup, but once you do, your aov increases to the roof.

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 12, 2024

Great app, very well built and the support is excellent

Using app

About 2 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 12, 2024

Efficient and fast work. Excellent work

Using app

1 day

Total reviews

1

Average rating

5.0