Upcart—Cart Drawer Cart Upsell
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UpCart has the best cart drawer UI and functionality I’ve used so far, very clean and great features. I have used it on many stores over the past 2 years. It's fast too, which is very important. That said, support can be a mixed bag. They use non-technical customer facing support agents that seem to lean heavily on internal docs, which can be frustrating if you're used to apps like JudgeMe or Replo where support are technical and will immediately dive into your code directly. They have to escalate cases to their technical team which can take a while. Recently when I had an issue with the cart not showing on about 20% of loads, it took three days before the technical team confirmed it was a theme issue and not related to the app, something I think could’ve been confirmed faster. This is not to fault the support agents themselves as they are amazing, very kind and helpful and do their best with what they have. Still, the app itself works great and does what I need once set up. Just be ready to be a bit more hands-on, and potentially risk having some bugs for a few days if anything breaks.
Thank you so much for taking the time to share such detailed feedback—we really appreciate it! 🙏 We're thrilled to hear that you’ve had a great experience with UpCart’s cart drawer UI and functionality across multiple stores, and that the performance and features continue to meet your needs. That kind of consistency means a lot to us! We also truly value your honest comments about the support experience. You're absolutely right, our frontline support team is focused on customer care and product knowledge, and while they always aim to be as helpful as possible, more technical requests do need to be escalated to our dev team. We understand that can sometimes slow things down, especially compared to support teams that are able to dive directly into code, and we're actively working on improving that response time and escalation flow. We’re glad to hear that despite the challenges, the app continues to deliver for you once it’s up and running and we really appreciate your patience and understanding as we work to make the full support experience even better. Thanks again for the thoughtful feedback and for sticking with us over the past couple of years. We’re here if you ever need anything! 💬🚀
Helpful. Pointed me in the right direction and gave me some insight on my issue to save me some time and headache. Appreciate the service!
Thank you so much for the kind review! 😊 We're so glad to hear our team could help point you in the right direction and make things easier for you. Saving time (and headaches of course) for our users is what we love to do! We truly appreciate your support and are always here if you need anything else. 💛💬
Merci beaucoup pour l’aide et le support, super efficace !
Avec grand plaisir ! 😊 Merci à vous pour votre message, ça fait toujours plaisir de savoir que notre aide a été utile. N’hésitez pas à nous recontacter si vous avez besoin de quoi que ce soit. On est là pour vous ! 💬✨
Thank you so much for taking the time to leave us a kind review 💛 We look forward to continuing to work together!
The Cart does not send ATC data over to Klaviyo resulting in thousands of dollars in lost revenue. Still cant get any support from them to fix this issue.
Hi there, We’re really sorry to hear about the trouble you’ve experienced with ATC data not syncing with Klaviyo, that’s definitely not the experience we want for our merchants. We understand how critical this kind of integration is, especially when it impacts revenue. Our team is actively looking into this, and we want to make sure your concerns are properly addressed. If you haven’t already, you would have an email from a member of our team to support you further. Thank you for your patience, we truly value your feedback and the opportunity to make this right. 💬✨
Thank you so much for taking the time to leave us a kind review, we really appreciate it! Please let us know how we can continue to help you 💛
Whoever is deciding whether to add this app to your store, just do it. It’s very functional. In my case, I needed a countdown timer that follows the customer from the collection page to the product page, then to the cart and checkout, showing when a sale would expire. I originally thought this app had that built in, but it didn’t. I tried adding my own code to UpCart, but it didn’t work. Luckily, the team (Brandon, Laura, and the devs) stepped in. After a few back and forth messages, they created a perfectly working custom solution for me. I really hope they add this functionality as a built-in feature in the future. In the meantime, I highly recommend reaching out to their support team. They are fast, responsive, and genuinely helpful. I wish my own customer service was this good. Huge shoutout to Laura and Brandon for making it happen. Cheers!
Wow!! Thank you so much for this amazing review! 🙌 We're incredibly happy to hear that Brandon, Laura, and our dev team were able to create a custom solution that worked perfectly for your use case. We truly appreciate you sharing your experience in such detail, it means a lot! Your idea for a countdown timer that flows seamlessly through the shopping journey is a great one, and we’ll definitely share this feedback with our product team as we continue to improve and grow. Thanks again for the kind words and the shoutout, we’re always here if you need anything else! 😊🚀
Thank you so much for taking the time to leave us a kind review! We really appreciate it 💛
no free plan, cap
Hi there, we’re sorry to hear about your disappointment regarding the lack of a free plan. We understand that pricing is an important consideration, and we truly appreciate your feedback. Our goal is to deliver as much value as possible through the features and support included in our plans. Our team has already reached out directly to explore the best way forward. Thank you for giving Upcart a try! We hope you’ll reconsider us in the future. 💬✨
Easy to use and support team very helpful.
Thank you so much for the kind words! 😊 We're so glad to hear that you find the app easy to use and that our support team has been helpful. If you ever need anything else, we're just a message away! 💬✨
Great support! I had some issues with the cart drawer not working properly on the Sense theme, but Michelle quickly helped me get everything resolved. Really happy it's now fully compatible. Thanks again!
Thank you so much for the great feedback! 😊 We’re so happy to hear Michelle was able to jump in and get everything sorted out with the Sense theme. It’s awesome to know everything’s working smoothly now! If you ever run into anything else or have questions down the road, we’re always here to help. 💬
good and fast support.
Thank you for the kind words! 😊 We're so glad to hear you had a good and speedy support experience. If you ever need anything else, we’re just a message away! 💬✨
10/10!
Thank you for the kind words! 😊 We're so glad to hear you had a great experience. If you ever need anything else, we’re just a message away! 💬✨
great service
Thank you for the kind words! 😊 We're so glad to hear you had a great experience with our support. If you ever need anything else, we’re just a message away! 💬✨
Great support
Thank you for the kind words! 😊 We're so glad to hear you had a great experience with our support. If you ever need anything else, we’re just a message away! 💬✨
I have just installed and set up this APP and half an hour in I am already obsessed! Wow! So many great functions. This is going to be good. So easy to set up. Customer service so helpful. But I did this mostly myself (which is rare!)
Wow—this absolutely made our day! 🤩 We're so excited to hear you're already loving the app and finding it packed with great features. Huge kudos to you for getting everything set up so quickly—especially on your own! 🙌 And of course, we’re always here if you need us, but it’s awesome to hear it’s been that easy to get started. Thanks again for the kind words—you’ve got us smiling over here! 😊
Beware of their fraudulent billing. We recently installed this app and had a 14 days free trial period. Once the free trial period ended, we see they charged us for the usage charges for the past duration when the app was not even installed. Upon raising this issue with their customer support, we had to do multiple follow-ups and after one week, they agreed to waive off these usage charges. However in our latest Shopify billing, we could not see any credit provided for these usage charges. Now we will be raising this complaint with Shopify. Very bad experience.
Very good workingly app, the customer service expert John helped very well and made sure that the small problem was solved in a very fast way. You can customize a lot on this app what is perfect!
Thank you so much for the kind words! 😊 We're glad to hear the app is working well for you and that you're enjoying all the customization options, it really is a flexible tool! Huge shoutout to John for jumping in and getting everything resolved quickly. If you ever need anything else, we’re always here to help! 💬✨
Super top ! Merci au support pour leur aide
Merci beaucoup pour ce super message ! 🌟 On est ravis que notre support ait pu vous aider. N’hésitez pas à revenir vers nous si vous avez besoin de quoi que ce soit, on est toujours là pour vous ! 😊💬
The customer support was very helpful!
Thank you so much for the kind words! 😊 We're really glad to hear our support team was able to help. If you ever need anything else, we’re just a message away! 💬✨
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