UFE Cross Sell & Upsell Bundle
Boost Sales with BOGO, Volume Discounts and Cart Upsell offers
Rating
4.8
feedback
1,066
chart
#438
All reviews
Rating Breakdown
Review RSS Feed
May 10, 2022
Was looking for an app to assist with bundles and volume discounts - Installed the app and had fantastic support in assisting initial queries, very happy so far.
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to help you again. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Advocate.
May 10, 2022
If you're starting a business and need help with turning your store into an amazing website and selling your products? These guys are incredible!! Their customer service and the app system are more than 5 stars.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Advocate.
May 6, 2022
Amazing app and support, the app is overall easy to use but I got stuck on some parts and the support team was always happy to help!
Thank you for your kind words. We really appreciate that you took the time to share your experience with us. Is there anything we can do to improve our service? Your suggestions would be highly appreciated. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Advocate.
May 3, 2022
App allows me to easily setup an upsell offer for an additional product. I had a few issues getting it setup due to a cache in my browser and the support team was able to quickly solve it for me.
Thank you so much for taking the time to share your experience with our app. We take pride in knowing our customers are happy with their store experience. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Advocate.
April 29, 2022
It really helped me and the support is a very good and fast responded + it have many customization options
Thank you so much for finding great value in our app. Your words really made my day. We are always happy to help merchants like you In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Advocate.
April 27, 2022
Great customer service ! Very fast and helpful in helping us unlocking the trial period. Looking forward to try the app !
We’re so happy to hear you had a great experience with our app. Your review made our day! Our whole team works very hard to keep our customers happy, In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Advocate.
March 10, 2023
One of the most OVER PRICED UNFAIR CHARGING MODELS of all the apps we have on Shopify (which is saying something). Having used this app for quite some time now to create bundles for products its pricing is very unfair as it charges based on all the sales you do across your entire site. So even if the sale is not from a bundle the app still takes a commission. Maybe 1% of our sales come from a bundle but they benefit from 99% commission on top of the fixed fee. The pricing model needs changing if this app is to beat the competition. UPDATE: Thanks for the reply but my point is that this app is not fair as its charging for ALL sales not BUNDLE sales. The App deals with bundle sales not all sales so it should charge only for Bundle sales it makes not all the sales when that is only 1% or less. You are taking commission where none should be due but your reply seems to gloss over that key point. UPDATE: March 2023 - Shopify are bringing their own FREE version of this app out so need to get caught in the trap of expensive apps like this. We were offered a flat rate of $19 for unlimited orders but this app is still too overpriced if its not actually selling many items via the app and for many there will be no longer any need to use this app in the future once Shopify launches its imminent bundle app
we appreciate you sharing your experience with us. Our Pricing is based on the Sales Volume of the store, it depends on the simple logic that small stores pay small or even $0, and big stores pay big. so merchants with 60 orders per month need to be billed $9.99 per month, and those who are having 100,000 orders per month need to be billed $249.99 per month, and this can vary each month. That's the reason you need to accept the maximum possible amount. It doesn't mean you will be charged the maximum amount every month. You will only be charged based on the orders of your store. Hope you can understand. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Advocate.
April 25, 2022
I'm trying now the free trial and so far is amazing! The customer support is simply outstanding! Very happy with the features and the customizations allowed! Sarah was great support
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for sharing good feedback. We look forward to serving you for many years to come! Also, we will consider your suggestion on the future updates In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Sarah, Customer Support Advocate.
April 23, 2022
Excellent software with great options. Customer service is awesome and quick. Keep up the great work guys!
Thank you for finding great value in our app. We are always happy to give awesome services to you. Thanks again for your time to add some words about our app and service In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Sarah, Customer Support Advocate.
April 23, 2022
I reached out to their customer support and was lucky to have Tinu's help addressing site issues with the app. Her team was able to solve my issues in a timely manner and I feel more knowledgeable about the product and how to use it moving forward. Thank you again Tinu!
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a wonderful review! We’re very grateful for customers like you and hope you stick with us for years to come! Thanks for your kind words about me and this made my day <3 In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Advocate.
April 19, 2022
Très bon travail de la part de Sarah ! L'application est plutôt complète mais pourrait néanmoins adapté son option gratuite.
Merci beaucoup. Nous prendrons votre suggestion en considération. Si vous avez besoin d'aide supplémentaire avec notre application, veuillez nous contacter à [email protected] ou via notre chat intégré à l'application. - Sarah, avocate du service client.
April 14, 2022
Great app works well, is bit limited in customization and in compatibility with other apps but otherwise still very good app with a lot of options to upsell and cross sell.
Thank you for sharing your experience with our app. We will add more customization features as you requested. We are expecting more suggestions in the future. We are always happy to improve the service for you In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Sarah, Customer Support Advocate.
April 13, 2022
Support is so important when using third party apps. I got an immediate response to my questions. The app works great too. I would 100% recommend this app!
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing our app. We look forward to serving you for many years to come! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Sarah, Customer Support Advocate.
April 13, 2022
After trying several bundle up-sell apps i found the UFE app to be the by-far best option. The mass product-editing funnel option is great! Excellent service and support.
Hi, First of all, thank you for your time. We are always happy to help merchants like you. Thank you so much for finding great value in our app. Your words really made my day. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Sarah, Customer Support Advocate. - Sarah, Customer Support Advocate.
April 6, 2022
I had a problem, but they solved the problem well. Even if you are not a developer, you have been very helpful with such good apps and services. I recommend this app and service.
Our team is so grateful for your positive feedback. Your review means a lot to us. Thank you for choosing our app. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Advocate.
April 5, 2022
Awesome app and intergration with wowcart to show discounts. Customer support was very helpful and sorted everything I needed efficiently.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Once again thank you so much for your valuable time for us. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Advocate.
April 1, 2022
the app doesn't work, it shows my products out of stock, the customer service can't give me a solution, I am loosing sales and I paid for the app two days ago, exactly when it started to perform terrible and I want a refund! The dashboard is not accurate, saying that I have more impressions from the app that the real number. It's a shame because it has great features, but it performs terrible, Sarah the agent couldn't solve anything, I'm not getting response.
Hi Victoria, Our upsell widget is working on the online store and using the products from the Shopify product listing. While checking, it seems that the products are unavailable at the online store and available only at other sales channels. Normally, the error message "Out of Stock/404 Page not found" is shown by Shopify when the product is out of stock/unavailable. If you want to show the upsell products even if it is unavailable at the online store, you can disable the option 'Hide out of stock/Unavailable products' as shown in the screenshot below. https://prnt.sc/vM0fKkzZbmye And regarding the refund, we are happy to give you a refund if you haven't generated any revenue from our app. But it seems that you have impressions and acquired revenue from our app. And we are really sorry for the delay from our support agent Sarah. Actually, you contacted us around 9 PM (IST) and our team was on dinner break at that time. That's why it took some time to check from our side. Really sorry for the delay in the clarification. Surely, we will keep it in mind for future interactions. Also, it would be great if you could share some light on what we can do from our side to make a 5- star experience for you. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Advocate.
March 29, 2022
the app is really help me to boost so much. And the service is great. Really high recommend. If you want boost your product, you should try.
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Advocate.
March 28, 2022
Great Services from Sarah. She help me to set up UFE Cross sell & Upsell bundle. Superb services. Highly recommended
Thank you so much for finding great value in our support. We are always happy to help merchants like you. I really appreciate your time :) In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Sarah, Customer Support Advocate.
March 26, 2022
Complete garbage and customer service is even worse, Liquid errors waited days and were never fixed had to fix the errors after removing the app myself.
Hi Jamie, Normally, "Liquid error: Could not find asset snippets/ufe-offer.liquid" is happening when removing the ufe-offer.liquid file before removing the code snippet from the theme.liquid file. That is, following step 2 before step 1 in the tutorial given for uninstalling UFE 2.0 completely. And we are extremely sorry for the delay on our part to remove the residual codes of UFE for you. Actually, you haven't given us the staff permission initially. And unfortunately, we got the permission when we were offline. That's why the delay happened. Really sorry for the delay. Surely, we will keep it in mind for future interactions. Also, it would be great if you could share some light on what we can do from our side to make a 5- star experience for you. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Advocate.