USAdrop‑Global Dropshipping
Best dropshipping supplier to the US
Rating
4.6
feedback
243
chart
#477
All reviews
Rating Breakdown
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Oct. 2, 2024
I strongly advise against using this fulfillment service. They are completely unprofessional. I was promised that my orders would be fulfilled within 5-12 days, but almost every order took over two weeks to arrive, and some are still in transit! To make matters worse, if a customer requests a return, you're out of luck—they don't provide return labels, so you can't return the product. This has been a frustrating and unprofessional experience from start to finish. Save yourself the headache and look for a more reliable service.
Dear customer, I want to sincerely apologize for frustrations you've encountered with our services. Your feedback is invaluable, and we take it seriously. I want to assure you that we are actively addressing these issues. We have communicated with all our agents to emphasize the importance of maintaining a consistent and respectful service. We are committed to improving our processes to provide a more reliable and satisfactory experience for our customers. If there are specific concerns or if you have further questions, please feel free to reach out to our customer support team. We are dedicated to resolving any outstanding issues and ensuring your satisfaction moving forward. Thank you for your understanding and for giving us the opportunity to make amends. We appreciate your patience as we work towards enhancing our services. Sincerely, USAdrop Support Team
Sept. 26, 2024
You'd be better off staying away from these guys. I've worked with five different agencies, and these are by far the worst. There's no communication and zero operational management. They can't even explain how your items get lost during transportation, let alone return them to your inventory. Can you believe my sales agent was banned from the company for five days right in the middle of my operations? There was no one to handle my orders. Even though I had items in stock, it took them at least 3-4 days to ship out orders.
Dear customer, I want to sincerely apologize for frustrations you've encountered with our services. Please accept our deepest apologies for any lost sales and the inconvenience caused. We understand the trust you placed in us, and we acknowledge that we fell short of your expectations. Your feedback is invaluable, and we take it seriously. I want to assure you that we are actively addressing these issues. We have communicated with all our agents to emphasize the importance of maintaining a consistent and respectful service. We are committed to improving our processes to provide a more reliable and satisfactory experience for our customers. If there are specific concerns or if you have further questions, please feel free to reach out to our customer support team. We are dedicated to resolving any outstanding issues and ensuring your satisfaction moving forward. Thank you for your understanding and for giving us the opportunity to make amends. We appreciate your patience as we work towards enhancing our services. Sincerely, USAdrop Support Team
Aug. 1, 2024
it's just marketing from what i see, according to the orders i've placed none have arrived in the usa in 8 days, i want to downgrade my plan because i think that up to now it's not worth paying them and it's not possible because i have to wait for them to charge me for the full month again. i have to say that my sales agent Nita is nice and attentive to any questions or orders, everything has to be resolved by your sales agent because the general agents of the web have no access to anything and don't know anything and the negative point of this is that my agent and i have many hours of difference, apart from everything she is very kind and offers me good prices.
Dear Customer, Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced regarding the delivery time of your orders. Your concerns have been noted, and your sales agent, Nita, will continue to actively follow up on this issue to ensure that it is resolved as quickly as possible. We appreciate your patience and understanding in this matter. If you have any further issues, please feel free to contact Rick via WhatsApp at +86 133 3602 2767 or Beatrice at +86 166 2518 6864. Additionally, you can reach out to us directly through the Intercom chat feature located at the bottom right corner of the homepage on the USAdrop website. Our customer service team is ready to assist you with any problems you may encounter. Thank you for your continued trust in our service. Best regards, USAdrop Team
July 26, 2024
so slow dropshipping
Dear Customer, Thank you for your feedback regarding the speed of our dropshipping service. We apologize for any inconvenience you may have experienced. We would appreciate it if you could contact us through the official channels below so that we can address your issue in detail. If you have any issues, please feel free to contact Rick via WhatsApp at +86 133 3602 2767 or Beatrice at +86 166 2518 6864. Additionally, you can reach out to us directly through the Intercom chat feature located at the bottom right corner of the homepage on the USAdrop website. Our customer service team is ready to assist you with any problems you may encounter. Best regards, USAdrop Customer Service Team
June 21, 2024
I have had a very disappointing experience with this app/company. It is not responsive, completely unreliable for business purposes. Communication with the support team has been abysmal, with delayed and unhelpful responses. Due to items not being delivered on time, I have lost significant profits. I highly do not recommend this app for any serious use; it's only good for testing purposes at best. Save yourself the trouble and look elsewhere.
Dear Customer, Thank you for bringing this matter to our attention. We are deeply sorry for the response speed issues and order delays you mentioned. Your feedback is invaluable to us as we continuously strive to improve our services. We want to assure you that your agent is actively reaching out to address your concerns promptly. Also, if you have any further questions or need assistance, please feel free to contact Rick via WhatsApp: +86 133 3602 2767 or Beatrice via WhatsApp: +86 166 2518 6864. You can also contact us via our official email at [email protected]. Once again, we apologize for any inconvenience caused and appreciate your understanding. Best regards, USAdrop Support Team
May 30, 2024
I'm just a beginner using shopify. I have researched many tools and found usadrop to be the worst tool I have ever experienced. I complained on their YouTube channel and they intentionally deleted my comment. I feel like they are a scam and need to stay away.
Dear Customer, Thank you for your feedback. We are sorry to hear about your experience. We checked our YouTube channel but could not find your comment, and your agent are currently trying to reach out to you. If you have any issues, please contact Rick via WhatsApp at +86 133 3602 2767 or Beatrice at +86 166 2518 6864. Additionally, you can reach out to us directly through the Intercom chat feature located at the bottom right corner of the homepage on the USAdrop website. Our customer service team is ready to assist you with any problems you may encounter. USAdrop Support Team
May 1, 2024
ALL THEIR POSITIVE REVIEWS ARE THERE BECAUSE THEY GIVE THEM FREE COUPONS! Very unpropfessional ! very poor customer service , i had fulfilled 10+ orders with them to a specific country , after asking about updates everyday , without getting responses (telling me ther are on vacation , etc ...) . Just after 12 days they tell me they cannot ship to that country and that was a problem , now i have problem with paypal and all because of the complaints , customer service seems like talking to chatbots . for the good of your business , FIND ANOTHER SUPPLIER
Dear Customer, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced with your recent orders. Your feedback is invaluable to us as we continuously strive to improve our services. We want to assure you that your agent is actively reaching out to address your concerns promptly. Additionally, we're pleased to inform you that we have resumed normal operations, should you have any further inquiries or require assistance, please feel free to reach out to Rick at WhatsApp: +86 133 3602 2767 or Beatrice at WhatsApp: +86 166 2518 6864. You can also contact us via our official email at [email protected]. Once again, we apologize for any inconvenience caused and appreciate your understanding. Best regards, USAdrop Support Team
March 30, 2024
CAN'T CREATE THE ACCOUNT...NUMBER VERIFICATION NOT WORKING
Dear Slinzy, We're sorry to hear about the trouble you've encountered with creating your account. It seems there might be an issue with the number verification process. Not to worry, though! Our customer service team is here to help you get registered successfully. Feel free to contact us via: Rick WhatsApp: +86 133 3602 2767 Beatrice WhatsApp: +86 166 2518 6864 Official email: [email protected] By reaching out through these channels, you can expect a response within 24 hours. Our team will assist you promptly in resolving the registration issue. Looking forward to assisting you further! Best regards, USAdrop Support Team
Feb. 24, 2024
I accidentally ended up adding money to the wallet and there is any way I can get it back or buy something but there is any form to make an order to at least buy something I do not know how they work I am tryin to get help maybe I can buy something or get my money back cos I will not use this app
Dear Beralyfinds, We sincerely apologize for the inconvenience you've experienced. Let's work together to resolve this issue. Currently, we're unable to locate your account information and are unaware of your agent's details. Could you please provide us with specific information so we can assist you promptly? Please reach out to our support team at: Email: [email protected] WhatsApp: Rick WhatsApp: +86 133 3602 2767 This will help us understand how to proceed further. At USAdrop, customer satisfaction is our top priority, and we are committed to improving our services. Rest assured, your concern will be addressed promptly. Warm regards, USAdrop Support Team
Dec. 5, 2023
The agent I was working was with was very inconsistent in terms of his services and would be rude at times when I had general sincere questions. I also lost sales because of the long shipping times and the inability to track a product. I was promised a certain time frame for shipping and advertised that on my store and within my first 20 or so orders being fulfilled with USAdrop, a handful of them took far longer and so customers were rightfully upset. I put my trust in to this company and they let me down. I often dealt with emails from frustrated customers because of the inconsistencies. I often had to ask the same questions over and over again because I wouldn't get a direct answer. I gave USAdrop many chances to redeem themselves because I am relatively new to running a business.
Dear Sapphire Ace, I want to sincerely apologize for the challenges and frustrations you've encountered with our services. It is disheartening to hear about the inconsistency and rudeness you experienced from our agent, as well as the impact on your business due to long shipping times and tracking issues. Please accept our deepest apologies for any lost sales and the inconvenience caused. We understand the trust you placed in us, and we acknowledge that we fell short of your expectations. Your feedback is invaluable, and we take it seriously. I want to assure you that we are actively addressing these issues. We have communicated with all our agents to emphasize the importance of maintaining a consistent and respectful service. We are committed to improving our processes to provide a more reliable and satisfactory experience for our customers. If there are specific concerns or if you have further questions, please feel free to reach out to our customer support team. We are dedicated to resolving any outstanding issues and ensuring your satisfaction moving forward. Thank you for your understanding and for giving us the opportunity to make amends. We appreciate your patience as we work towards enhancing our services. Sincerely, USAdrop Support Team
Oct. 1, 2023
There are very few products in the jewellery category. I searched for Halloween and found one item. I definitely don't recommend it.
Dear customer, First and foremost, we appreciate your valuable feedback. We highly value the opinions of each customer to continually improve our service. Regarding your feedback about the limited selection of jewelry products, we have taken note of it and will take active steps to expand the range of products in this category to meet more customer needs. Furthermore, we apologize for the inconvenience you experienced when searching for Halloween products and only finding one item. To enhance your shopping experience, we recommend trying to search using the three different tabs under "Winner" on our website to ensure you can discover more Halloween items. We will ensure a more diverse selection to meet your expectations. We genuinely appreciate your feedback as it helps us improve and provide you with a better service. If you have any other questions or needs, please feel free to contact us. We look forward to serving you better. Thank you once again for choosing our service. Sincerely, USAdrop Support Team
Sept. 29, 2023
So first things first our main agent Rachel is very unresponsive and lets her other agent under her do the work I don't mind this but when the work is done incorrectly then this impacts business. I'm very disappointed in Aida for forgetting to put the quote on the app before she left for the holidays now we can't even pay to have it fulfilled leaving our customers with delayed orders. Now this will affect our payment processors. I would recommend using ecommops and day one fulfilment they have really good customer service and support plus shipping speed is close to 8 days to the usa. I will continue using this company to see if they will improve on this but if they don't they will lose another client. I don't really like reviewing any company bad since I was really hoping the best for this one since without a bad review where can they improve right?
Dear Customer, First and foremost, we would like to express our sincere apologies for your recent dissatisfaction. We deeply regret any inconvenience you've experienced, as we are committed to providing the best service possible. Regarding the concerns you raised about our agent Rachel, we will promptly address this issue and ensure that your needs are met to your satisfaction. Customer satisfaction is of utmost importance to us, and we will take steps to improve communication and service quality. As for the problem you mentioned that I forgot to provide you with the quotation, we sincerely apologize for this oversight. It was an error on our part, and we will ensure that such a situation does not occur again. Furthermore, we have already informed all customers in advance that we will be on holiday on the 29th to ensure that orders and deliveries are not impacted. We understand the importance of delivery speed and customer service, and we will continue to strive to meet your expectations in these areas. We appreciate your suggestion, and we are committed to making improvements to provide better service. We highly value your honest feedback because it is through understanding issues that we can continuously improve. We look forward to continuing to serve you with excellence. If you have any further questions or needs, please do not hesitate to reach out to us. Once again, thank you for choosing our service. Warm regards, USAdrop Support Team
Feb. 25, 2024
I CHOSE TO SUSPEND THE SERVICE.
Dear Customer, We sincerely apologize for the inconvenience you've experienced. Let's work together to resolve this issue. Currently, we're unable to locate your account information and are unaware of your agent's details. Could you please provide us with specific information so we can assist you promptly? Please reach out to our support team at: Email: [email protected] WhatsApp: Rick WhatsApp: +86 133 3602 2767 This will help us understand how to proceed further. At USAdrop, customer satisfaction is our top priority, and we are committed to improving our services. Rest assured, your concern will be addressed promptly. Warm regards, USAdrop Support Team
Aug. 7, 2023
Rude, unresponsive and unprofessional - their agent Sirena Chen took 24 hours to respond to my first WhatsApp and telegram message. She did not read my simple question in detail. Her useless response told me she had not checked the information which I had sent her It took her 5 mins to respond to anything on WhatsApp. She would not tell me what their working hours and days were. Until I asked her three times. Do they speak English? Translator? Unlike their competitors they only work very specific days and hours which you won’t find advertised. So unless you’re telepathic?…good luck. She said I was rude for disturbing her dinner. I raised a compliant info@ and no one responded to that after 12 hours. I’m a first time customer and this was just for a basic sourcing quote. I will now disconnect my store and take my business elsewhere. Even if they respond to this - they won’t tell you who specifically is the person responding as they hide behind the USADrop name.
Dear Roy Thank you for bringing your experience with USADrop to our attention. We sincerely apologize for the disappointing level of customer service you received. We understand that slow response times and being ignored can be frustrating and are not reflective of the service we aim to provide. We are very sorry that your agent Sirena did not inform you of our working hours in time, but Sirena also replied to your message during non-working hours, and we tried to contact you by other means in the following working days, but you did not read our message. We are actively working to address these issues and improve our response times. We appreciate your feedback and will use it to make the necessary improvements to ensure a more attentive and efficient customer support experience. We are very sorry for your experience in USAdrop. We value your feedback and will continue to strive for excellence in customer service. If there's anything else we can do to rectify the situation or assist you further, please don't hesitate to reach out to us directly. We appreciate your understanding and hope that you will consider giving us another chance in the future. Best regards, USADrop Customer Support
June 20, 2023
Hi Everybody! Please, do not waste time and never subscribe for that service. First, we purchased the plan for 10$ then all of a sudden they started charging 30$. I think they hoping nobody notices. Then there is no option to cancel, you will have to call bank to reissue your card or block them for charging you. Its about subscription. Do not believe fast delivery what they say about 5-8 days. It is not true at all. one item came for one week but others i was waiting month. Guys, try to find any other dropshipping company. !!!YOUR AGENT WILL CONTACT YOU ONLY WHEN YOU WRITE A BAD REVIEW BEGGING TO DELETE!!! IF I COULD PUT 0 STARS I WOULD PICK THAT. NEVER USE THAT DROPSHIPPING COMPANY
Dear customer, Please accept our sincere apologies for the bad experience you received. But it seems that there are some misunderstandings here, please let me clarify it. The membership fee for the first month that's our discount only for the first month plus you finished the task so we give you a very favorable price, usually for our professional membership fee at the first month we will charge 19.99USD. From the second month it will back to our original professional membership fee 29.99USD. And our membership fee is automatically renewed by default, you may check it from our Help Center. We do have cancel membership renewal button, which you can find in the registration info in the Personal Center, you may take a look. As for our shipping time, you can clearly see from our official website: https://usadrop.com/ There are two shipping time, one is shipped from China warehouse and the other is shipped from overseas warehouse, from our overseas the shipping time is about 2-5 days. Except your personal agent, we also have agents in customer service: Beatrice WhatsApp: +86 16625186864, Rick WhatsApp: +86 13336022767. Besides that you may also leave messages in our Help center, where we will check it everyday. At the same time, you may also send email to our official g-mail: [email protected]. But you didn't contact us in those other ways, it really makes us sad. We are actively working to address these issues and improve our response times. We appreciate your feedback and will use it to make the necessary improvements to ensure a more attentive and efficient customer support experience. We value your feedback and will continue to strive for excellence in customer service. If there's anything else we can do to rectify the situation or assist you further, please don't hesitate to reach out to us directly. We appreciate your understanding and hope that you will consider giving us another chance in the future.
May 17, 2023
I recently had the unfortunate experience of using USADrop and I must say, the level of customer service provided was extremely disappointing. The response times from their "agents" were unbelievably slow, leaving me on read for days before receiving a reply. It was frustrating to have to wait for such an extended period for a simple response. Even worse, there were instances where my inquiries were completely ignored, forcing me to resort to spamming them just to get a reply. This lack of attentiveness and disregard for customers' concerns is simply unacceptable. Given the plethora of other options available in the market, I cannot in good conscience recommend USADrop to anyone. Their slow response times and poor customer service reflect a lack of professionalism and a disregard for their customers' satisfaction. I strongly advise exploring alternative services that prioritize efficient communication and responsive customer support. Save yourself the frustration and seek out better options for your needs. Overall, my experience with USADrop has been nothing short of disappointing, and I regret choosing their service. Additionally, another major drawback of using USADrop is the inability to cancel your subscription directly within the app. Instead, you are required to go through the hassle of contacting their agents to initiate the cancellation process.
Dear CarPlayGenius, Thank you for bringing your experience with USADrop to our attention. We sincerely apologize for the disappointing level of customer service you received. We understand that slow response times and being ignored can be frustrating and are not reflective of the service we aim to provide. We are actively working to address these issues and improve our response times. We appreciate your feedback and will use it to make the necessary improvements to ensure a more attentive and efficient customer support experience. Regarding the cancellation process, we understand that it can be inconvenient to contact our agents for cancellation. We are currently working on a feature that will allow customers to cancel their subscriptions directly, eliminating the need for contacting our agents. We value your feedback and will continue to strive for excellence in customer service. If there's anything else we can do to rectify the situation or assist you further, please don't hesitate to reach out to us directly. We appreciate your understanding and hope that you will consider giving us another chance in the future. Best regards, USADrop Customer Support
May 13, 2023
I use two days. So bad. Items are simply not added to the store. Support doesn't respond at all. I do not know what to do. Why am I paying money? I even wrote to them on Instagram. No answer. I have a premium subscription. There are only 6 products in the This Week's Winners section!
Dear customer, We apologize for the poor experience you had with USAdrop. Your exclusive agent as well as your official customer service department have been asked to respond to you as soon as possible. I would appreciate it if you could let us know if their expertise can assist you in solving the problem you're currently facing. Additionally, we apologize in advance for the inconvenience of not being able to reply over the weekend due to the time difference. We apologize for the inconvenience. Please feel free to contact USAdrop if you have any questions in the future. We will actively assist you!
March 28, 2023
DO NOT USE. Most if not all of the 5 star reviews are fake. Extremely horrible company. They will quote you an extremely cheap price for a product, and once you place orders and it is time to fulfill them, they will jack up the prices to a crazy amount and ask you to pay it, else they will not fulfill. This forces your hand to either pay them the money or to refund your customers (or find another supplier, which you will still lose money on due to their initial low price for the product). For reference, product I was selling was quoted to me for $7.9. After 50 orders, I ask for fulfillment and they tell me product is $50 (YES, $50 LMAO). Save yourself the time, headache, and misery and just use another fulfillment service (zendrop, cjdropshipping, etc...). Anything is better than this one. Stay far away, and I do not understand how Shopify is allowing this app to be on the store.
Dear Customer, We would like to extend our sincerest apologies for the unfortunate experience you have had with our company. We deeply regret any inconvenience or dissatisfaction caused to you due to our mistake, and we assure you that we take such matters seriously. Upon conducting a thorough investigation, we have identified the root cause of the issue and our agent has already reached out to you with a solution. We kindly request you to check the message at your earliest convenience so that we can continue to address the matter to your satisfaction. At our company, we pride ourselves on providing exceptional customer service, and we are truly sorry that we fell short of your expectations. We assure you that we have taken corrective measures to ensure that such incidents do not recur in the future. Once again, we apologize for any inconvenience caused and appreciate your understanding in this matter. We value your business and look forward to the opportunity to serve you better in the future. Best regards, USAdrop
Dec. 1, 2022
Customer service is the worst I've seen yet. All the people recommending Usadrop seem to be affiliate marketers. I opened a 2nd drop shipping store and was excited to use this supplier but I quickly realized they were not going to be reliable. Customer service is nonexistent and when you finally get someone they don't help because they don't stick around long enough for you to tell them what you need assistance with. Horrible. Don't recommend.
Hello Please accept our sincere apologies for the bad service experience you received. Please understand that there is a time difference between us as well. If you have any problem or need guidance from USAdrop, please kindly leave messages to us, and we will reply to you and give the solutions asap. In Q4, we get very busy, so if you don't receive a reply from your agent in time, the USAdrop support team will urge your agent. Please leave a message if you have any questions. We will answer them as soon as possible. Thank you for your understanding
Nov. 30, 2022
Customer service is none existent. Only way to contact is through whatsapp or skype and they wont reply. No help section on website.
Hello Please accept our sincere apologies for the bad service experience you received. Please understand that there is a time difference between us as well. A message at 2am, they may not be able to reply in time. While USAdrop agent's professionality can provide you with efficient order fulfillment services in their work time. Please leave a message if you have any questions, we will answer them as soon as possible Thank you for your understanding