Variant Option Product Options
Shopify Product Options App for Shopify
Rating
4.6
feedback
1,016
chart
#167
All reviews
Rating Breakdown
Review RSS Feed
April 14, 2022
This app does not do anything we needed for variants. It's very basic, and we were misled. They told us: "Unfortunately, upsell apps that change the functionality of the add to cart or checkout button will delete our app's data. Most product option apps will have the same issue. You also cannot use any Shopify discount codes." They also said "just delete your other apps so ours will work." We have learned this is false information, and we replaced the app with a better version. Not helpful people.
Hi Chrissy, we do our best to answer every question and fix every problem, but sometimes there are limitations on what we can do because of compatibility issues with other apps. I did come across an upsell app recently that doesn't change the functionality of the add to cart button which allows our price add-ons to work correctly with it. You can check that app out below. https://www.relentlessapps.com/kb/compatible-upsell-apps/ You can also use Shopify Discount codes with our price add-ons by using one of the discount code apps I recommended. I also emailed you back to get some more information on what you meant by "false information". Please email us back so we can understand what we said that was wrong and fix this for the future. Jon Relentless Apps
March 28, 2022
Use Variant Option Product Options by Best instead! This app, by Relentless Apps, was the first one to do Image Swatches that I came across when I was first opening my shop, and I wish I never had added it. When I first got it, it was free, and I could use the Image Swatches for free as well, but eventually they decided to bump up their price to take advantage of fools like me who didn't have time to search for another app. The interface is infuriating and difficult to use, it's very counter-intuitive, has almost no visuals at all, at least, it didn't up until the moment I uninstalled it on March 28, 2022. You have to scroll through huge columns of text, you cannot search for your items by collection or tag, the only way to do anything in the app is to know the exact names of your items. The "Duplicate" option is phrased in a confusing way, so you can't tell if you're selecting the item you wish to copy or the item you wish to copy TO, it doesn't always work, and you can barely tell if it's done anything or not. You have to search for the item AGAIN, by its full title, to then click on it, and see if the change was made. I was able to accept all of these flaws because it was free. But for the last many months, without my really knowing, this app was costing me nearly $10 a month! Horrifying! The other odd thing I noticed was the name would change every now and then, which I found strange, but didn't think anything of it. Now that I see it has the same name as another app, which has all of the same features FOR FREE, and guaranteed to always be free. My guess is that they changed the name, probably multiple times, to try to match this other app, to trick more hapless fools like me into getting it, and then charging them nearly $10 a month for an app that barely functions. tldr: Get the app by Best of the same name. You won't be disappointed.
It doesn't sound like you are talking about our app. We have only ever offered a free version for development stores. When you installed the app you selected a subscription plan and accepted the monthly charges. For the Basic Plan, it is $8.99. We have kept our prices the same since we built the app in 2017. The free app you are talking about actually copied our app and functionality. The reason why it is free is they try to funnel you into their paid app that offers price add-ons and more features. They also copied our app name and the colors of our logo. It is a shame that Shopify lets companies completely copy your app but there is nothing we can do about it at the moment. For searching for the product you can easily find the product by searching the title or you can find your product in Shopify and then click our app from there to edit the product. You can also use our global options to add color swatches, image swatches, or buttons to all of your products. I am sorry the app didn't fit your needs. We are always working on improving our app and making it better for everyone. I looked for any recent emails from you but I couldn't find any. We are always here to help with fast support. If you want to give our app another try send us an email at [email protected] and we will make sure everything is working correctly for you.
Dec. 18, 2021
I'm using this app with the Shella theme which was performing just fine at first. It seemed to be compatible until last night. I've had 7 sales come thru that were attempting to buy one product and were shown an opposite product in the cart. They were also charged for the opposite product which means I have to issue 7 refunds. This has also slowed down my sales as I get 20/day before this time and today is my busiest day of the week and I'm sitting at 7 sales???? I lost money over this app glitching tf out.
Sorry about that Adebayo. We fixed this issue :) We had updated our app the other day to better support our integration with another app called UploadKit. The update caused the issue with your theme. Everything is working now. We went ahead and gave you a refund for our app. Let me know if there is anything else we can help you with. Martin Relentless Apps
Oct. 14, 2021
I installed this app with the intention of using it for just one product. Simple to set up, everything seemed fine. The next day after installing it my store got 0 sales. Even for products that weren't using the app. It had been getting many sales every single day up until today. The only thing I could think of that I changed was adding the app (again, I wasn't even setting it up for my current running products). Well, I realized when customers added products to cart, my store would just freeze - they couldn't go to cart or initiate checkout. So, I deleted the app to see if this made a difference. And guess what - I refreshed and tried again - and could now access checkout again. I literally tried this with multiple products on my store (that weren't using the app) and got the same issue every time. Deleting the app seemed to do the trick. So I now spent an entire day on ads running traffic to a store that freezes upon adding a product to cart, because of this app. Hate to leave negative reviews but sadly in this case I had no choice.
I am sorry the app caused an issue with your theme. We went ahead and made the theme Prestige compatible with our app. Now you or anyone else using this theme won't have any issues. Thank you for reporting the issue so we could fix this :) - Jon Relentless Apps
Sept. 13, 2021
This app appeared to be very good and useful, however it broke the swatch option on my product and would not uninstall completely. Contacting the app developer proved to be unhelpful as they stated that the app was fully removed and the issue was not something that was caused by their coding.
Hi Lance. I see I emailed you a month ago. I had sent a request to access your store and look into the issue but you declined the access and never emailed me back. We would be happy to look into this again and fix any issues caused by our app. I sent you another request to look into this issue. Jon Relentless Apps
July 14, 2021
Unfortunately, it was a complete waste of time. It took me days to set up the app. Unfortunately, the app has some bugs, e.g. product prices are not transferred to the checkout page. The customer service responded relatively quickly, but could not help in most cases. The technician is booked out for days, I was told. To fix my problems I would have had to wait 4 (!!!) days. Such slow service can ruin your business. I definitely cannot recommend this app, it just has too many bugs.
Thank you for the compliment, we do our best to answer emails quickly. When I looked into our emails I saw that we always responded within a few hours answering your questions and fixing any issues you had with the app. To be clear I do see Jon had told you it would take 1-4 days to fix your incompatibility issue with your theme where our app's virtual options were not showing there. I tried to fix this issue 24 hours after you gave us access to your store but you had already uninstalled the app. To be fair to all our customers we fix the problems of our customers in the order we receive them. If you would like to try out our app again please re-install the app. Martin Relentless Apps
June 21, 2021
I had an order come in that didn't have any options chosen. I realized that the custom options are no longer showing up on my listings. I also realized that I have an increased number of abandoned checkouts, likely because customers were not able to choose options on their products. The only customer service option is an email form (which I have filled out), which means getting immediate help is not possible. In this case I have no idea how many sales this has cost me and I now have to reach out to customers and ask for their options and eat the cost if they choose something that should have been an upcharge. As a small business owner, this is an awful experience and I'm now more likely to leave Shopify all together for a selling platform that allows me to offer more product options without having to use undependable apps. UPDATE: Still no help from anyone at Relentless Apps but researching myself it seems that installing this app overrides some critical theme code. Two weeks ago we noticed that the mobile version of our site wasn't working. Fixing that code affected Variant, which caused it to stop working. In order to fix it we need code from Variant. We should not have to choose between a working mobile site and a working Variant app.
When I tested this I saw our app was working correctly. I sent you an email requesting more information to fix the issues. We only offer email support but we will respond as quickly as possible. I see I responded to your email within 45 minutes. I have been waiting for a response with more information to fix this. Update: Still waiting for a response. I have tried emailing you on your different contact emails. I see you are still using our app. Please email me back with more information to fix these issues. Jon https://www.relentlessapps.com/contact/ Relentless Apps
June 18, 2021
now my shopify cannot use the app. the link is not useful. why? maybe still will charge me. how to use the app again?
Hi Optifine I sent you a refund for the app. I have been waiting to hear back if this issue has been fixed but haven't heard anything from you. Please email me back and we will get this fixed. Have a great weekend, Jon Relentless Apps
April 9, 2021
This App does not work properly.. This App does not work properly.. This App does not work properly.. This App does not work properly..
Hi Ali. When looked into this the app "Skip to Checkout" was deleting our price add-ons. It looks like you removed this app and everything is working correctly now. I also went ahead and gave you a month free of our app. Email me back and let me know if there is anything else we can do to help you. Have a great day :) Jon Relentless Apps
March 7, 2021
The worse app ever. I uninstall the app 3 days after, and they are charging me the whole month. I am feeling complete stolen
I contacted Shopify and they already removed this charge from your upcoming bill. We just updated our app to give a cumulative 14 day trial. So now if someone installs the app for one day last year and installs again they will have 13 days left on their trial. I looked into this and saw you had installed our app last May. Our 14 day trial was calculated from the first day you installed and that's why you immediately got charged when you reinstalled the app. That's how our old system worked Let me know if there is anything else I can help you with Jon Relentless Apps
March 3, 2021
They immediately incurred a fee and did not give me a 14-day free trial time. However, the first installation did not meet my requirements and I need a refund
I contacted Shopify and they already reversed these charges. You won't see our app charges on your upcoming bill. We also updated our app to give a cumulative 14 day trial. So now if someone installs the app for one day last year and installs again they will have 13 days left on their trial. When I looked into this I saw you installed our app in October of last year and the 14 day trial started from that date. That's how our old system worked and why you were charged. Sorry for the inconvenience, If you can respond to my email with anything we else can do to help I would appreciate it. Jon Relentless Apps
Feb. 8, 2021
With of the Shopify help center, the app was not working with my theme and even I deleted the app they still charging me!
I already contacted Shopify and they gave you a full refund for all your charges. All the billing is handled automatically through Shopify and depending on the day you get your bill you may get charged up to 30 days after you uninstalled the app for a previous billing period. If you need help getting the app to work we would be happy to help and make sure everything is working correctly. [email protected] Jon Relentless Apps
Jan. 29, 2021
Support for this app is terrible and they have an incredibly long response time. There's a major issue that's hurting my sales and they can take up to 4 days to reply.
Hi Boruch. We fixed all the issues you had with our app. There were issues with your third party app pagefly that we needed to fix that took longer than expected. When I looked at our email interactions we always responded within a few hours. Please let us know if there is anything else we can do to help you. Thank you, Martin Relentless Apps
Jan. 12, 2021
They generated the charge immediately, they did not give me 14 days to check if it complies with what I require, and with the first revision it does not comply, I require my refund
I contacted Shopify and they issued you a refund. We also updated our app to give a cumulative 14 day trial. So now if someone installs the app for one day last year and installs again they will have 13 days left on their trial. You had previously installed our app last year and used up your free trial, so that is the reason why you were charged. That's how our previous system worked, giving a 14 day trial from the first day you installed. If you have any more questions let me know :) Thank you, Jon Relentless Apps
Jan. 10, 2021
Such a loss of time, prices are disappearing over time. Full of bugs, can't refresh without loosing all the work. If I could put 0 stars I would've ! Stay away from this app
Using app
About 1 month
Total reviews
2
Average rating
3.0
I am sorry the app didn't work for you. We tried to contact you but we never heard back. We will be happy to set up the app for you right away and fix any issues with our app. Jon Relentless Apps https://www.relentlessapps.com/contact/
Jan. 3, 2021
Just went live with our restaurant and ran into the issue where orders came in without price add-ons. 2 out of the first 8 orders randomly did not charge for the add on items. The add on item added to the order (text) and displayed to the customer, however did not actually charge. Going to have to scrap this app and hundreds of hours of time creating our variants for hundreds of food items. Very disappointed and have been paying for this app during development. No testing yielded this, and we are using the app in the most off-the-shelf intention. Reading other reviews this has been a known issue since June 2020.
Hi Katerina, we fixed the issues you had with the app. Some themes need settings or code to be changed to get everything working together. I also refunded you all your charges of the app while you where developing your store. Please let us know if there is anything else we can do to help you. Jon Relentless Apps https://www.relentlessapps.com/contact/
Feb. 6, 2021
App wont work. In addition to what they charge, they will send you an email forcing you to take 1 more paid app so the actual price they charge will actual charge. What is this scam?? How does Shopify even allow that?
Hi Barak. Despite your negative review, it looks like you liked our app enough to be using it months later :) We tried our best to help you by adding product options for you, answering all your emails, giving you an extended free trial, and giving you a discount to offset the price of KartDiscount. We don't force anyone to install another paid app. Our app uses draft orders to collect our price add-ons and at the moment Shopify hasn't made this compatible with discount codes. You will need to add another app to get discount codes working with our price add-ons. If there is anything else we can do to help you please let us know. - Martin and Jon Relentless Apps
Dec. 9, 2020
messed up with my theme. my add to cart button can not work at all after i use this app. wasted thousands of fb ad fee. i am writting this down to remind my self so that i don't come back again.
I'm sorry our app didn't work properly for you. I don't have any emails from you. If you can contact us again at [email protected] we would be happy to get this fixed. Sometimes, things just don't go as expected but I think we deserve a chance to help you fix the issue you had and provide you with great, immediate service. Jon Relentless Apps https://www.relentlessapps.com/contact/
Sept. 23, 2020
Normally I think this is the best product options app but it has one huge flaw (at least on my store). When you create the virtual product options and a customer uses them there will be no discount box shown at the check out. I have tried so many things to fix that until I realized it's caused by this app. I use Product Options by Bold now and it's working. Until this is fixed I unfortunately can't use your app although I think it's the best out there. :(
Discount codes will still work with our app. I sent you an email for the solution to get them working with our price add-ons. Please email me back. Thank you, Jon Relentless Apps
Aug. 28, 2020
Their support is terrible. They said we can do it to the question I asked first and then they said they got it wrong. Now I ask one question and they give me another answer.
Sorry for the confusion, we didn't understand the problem you were asking about. Something was lost in translation. When I looked into our emails we always replied within a few hours. We sent you another email and are waiting to hear back from you to fix the issues. Please email us back and we'll get this fixed for you :) Martin Relentless Apps