Variant Option Product Options
Shopify Product Options App for Shopify
Rating
4.7
feedback
598
chart
#345
All reviews
Review RSS Feed
Aug. 28, 2020
Their support is terrible. They said we can do it to the question I asked first and then they said they got it wrong. Now I ask one question and they give me another answer.
Sorry for the confusion, we didn't understand the problem you were asking about. Something was lost in translation. When I looked into our emails we always replied within a few hours. We sent you another email and are waiting to hear back from you to fix the issues. Please email us back and we'll get this fixed for you :) Martin Relentless Apps
July 18, 2020
So many problems with this app. Firstly, options are difficult to organise. Once you add an option e.g. size to Tshirt A, you can duplicate it to Tshirt B easily. But if you suddenly forgot to add the colour option on Tshirt A, duplicating Tshirt A to B will replace all of Tshirt B's unique options, different from Tshirt A. This was extremely annoying as I could not duplicate only one option. You must pay for an external app to have discount code box enabled. If you don't, there's no discount box. I ran into the issue where orders came in without price add-ons. I lost money from that and the customer service said they tried their best but could not figure out why my orders would randomly be placed without price add-ons. This is the absolute worst, it happened twice, out of 10 orders and that's enough to make me delete this app. Customer service was not replied in the nicest manner. I've had better support from another app I found that is better than this for much cheaper, where they could show me screenshots and videos of how to change something. Don't waste your hours adding all the options and then having your website close down for a week to figure out the problem. Pros: I like all the options and the look, especially with the instructions type option where I can add a photo to help shoppers understand the option better. Could be better, honestly.
I am sorry the app didn't work properly for you Shirley. With hundreds of themes and thousands of apps there are endless possible compatibility problems. We are constantly improving our app to fix any problems that come up. We realize that the duplicate tool doesn't fit every users needs and are creating something that will. We are already working on a better system to control product options for multiple products, and collections. Thank you for your kind words about how the app looks. As a web designer for many years I am proud of the look and usability of the app. Let us know if there is anything we can do to help you in the future. - Jon Relentless Apps
June 11, 2020
very dissapointing app.... after lots and lots of hours confugurating after view weeks not working well. shows no more option pictures. Lost of money... so sad.
We tried to email you about this issue but we never heard back. Since everything was working fine before, your comments make me believe it was another app that you installed causing the issues. Sometimes, things just don't go as expected but I think we deserve a chance to help you fix the issue you had and provide you with great, immediate service. We will be happy to set up the app for you right away. - Jon Relentless Apps
May 7, 2020
Wost service I never had. You ask for help and they tell you that they don't have the time to help you and that they prefer to answer basic questions. I don't suggest you to work with them. Really disappointed.
We have sent you a few emails and haven't heard back from you. When I checked we always responded to your emails within a few hours. I would appreciate it if could email us back and let us know what else we can do to help you. Thank you.