All reviews

Rating Breakdown

  • 5
    89% (533 ratings)
  • 4
    3% (18 ratings)
  • 3
    3% (15 ratings)
  • 2
    1% (8 ratings)
  • 1
    4% (24 ratings)

Reviews with Text

  • 95% (567)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 11, 2021

We use this app to help provide a larger variety of options for our customers and its amazing. After trying to find the perfect one, Best Custom Product Options has everything we needed and even more. Not to mention, the customer service is amazing too! After experiencing a small issue they resolved it within a day. Definitely recommend this app!!

Using app

2 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Jan. 3, 2021

Just went live with our restaurant and ran into the issue where orders came in without price add-ons. 2 out of the first 8 orders randomly did not charge for the add on items. The add on item added to the order (text) and displayed to the customer, however did not actually charge. Going to have to scrap this app and hundreds of hours of time creating our variants for hundreds of food items. Very disappointed and have been paying for this app during development. No testing yielded this, and we are using the app in the most off-the-shelf intention. Reading other reviews this has been a known issue since June 2020.

Using app

4 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi Katerina, we fixed the issues you had with the app. Some themes need settings or code to be changed to get everything working together. I also refunded you all your charges of the app while you where developing your store. Please let us know if there is anything else we can do to help you. Jon Relentless Apps https://www.relentlessapps.com/contact/

5 / 5 Share

Dec. 28, 2020

Ok perfect job thank you for all no problem i delete bad comment you did all good like i wanted i recommended your app

Using app

Almost 2 years

Total reviews

5

Average rating

2.6

5 / 5 Share

Dec. 13, 2020

This app is great for setting customised products with several variants. The guys have always been quick to respond to queries, and always find a solution to the problem. So Glad I found their app.

Using app

About 2 months

Total reviews

13

Average rating

5.0

5 / 5 Share

Dec. 11, 2020

Communicative and helpful. They helped answer some questions and issues that I ran into. They responded to most emails within the same business day.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 10, 2020

Great app that gives us the ability to create beautiful variant choices with colors and images. Variants for each product is very easy to customise. And good, quick and helpful support.

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 30, 2020

Awesome support. Thanks Martin for your prompt response. Very easy to use app, does what it says & customer support is just awesome. Would be really good if relentless app could come up with more features in One single app. (for eg - virtual options, size chart/guide, customer reviews, etc - primarily all check out features into one single APP).

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 1, 2020

Martin and Jon from Best Custom Product Options helped us a lot when we faced an issue. Thanks to them, our issue was fixed in a few hours.

Using app

6 days

Total reviews

2

Average rating

4.5

5 / 5 Share

Nov. 30, 2020

I am really impressed with the apps support team Martin and Jon were great in assisting me for a fix in the code. Besides that the app is great for multiple and custom written options good job

Using app

8 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Nov. 27, 2020

The only app I could find that would meet 90% off my needs and support is just amazing so quick to reply to email and would definitely recommend this app to anyone. If you can make this app work with ajax cart that would AWESOME!

Using app

About 1 month

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for the amazing review. We plan on developing our own ajax cart that is compatible with our price add-ons but we have been very busy lately. We'll email you when it's available. - Jon Relentless Apps

5 / 5 Share

Aug. 11, 2022

I have tried several product option apps and this has been the easiest to set up. Plus the customer service with this app is outstanding. Super helpful and fast replies. I highly recommend.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 24, 2020

This app has worked great for me. I use it to add variant options that I can't get with Shopify. I like that it's user friendly and any time I run into an issue or have a general question, Jon has been super helpful.

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 22, 2020

This app has helped me fix a problem with obtaining customised info for products, quite often customers would omit this in the notes box at check out and I would spend a lot of time chasing them for their customisation details but this fixes the issue. Easy to install and use. Highly recommended!

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 19, 2020

its a good easy app to use, we needed a fix to a problem we were experiencing and one email to support and the answer was provided quickly to solve the issue.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 17, 2020

App is working out well. The support team is very reliable. Look forward to working with this app in the future

Using app

About 2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 16, 2020

Great app with great support! We reached out for some help setting up and their team got back to us multiple times within 24 hours. Would recommend!

Store

Mau

Using app

26 days

Total reviews

6

Average rating

4.3

5 / 5 Share

Nov. 16, 2020

I was in trouble because I couldn't edit the code, but when I contacted him for help, he responded politely and quickly. It's a good app with good staff.

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 13, 2020

This is a really good app which fits my requirements. On top it, price is pretty competitive which makes it a lucrative deal. I had an issue theme compatibility with this plugin and it was resolved pretty quickly. Kudos to the team.

Using app

13 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 10, 2020

This app was perfect for me as I needed the option to add names to products in different colors. The supports was also very fast and they swiftly sorted anything I couldn't figure out myself.

Using app

9 months

Total reviews

1

Average rating

5.0

3 / 5 Share

Nov. 9, 2020

This is a great options app. Very simple and straightforward. The only problem is, it didn't play well with our theme. Apparently, there's a known glitch with this app on some themes. Here's what occurs... The price for an option will display correctly on the product page, but then the price will zero out as soon as the item gets added to the cart. The developer sent me some code to add to our store (much appreciated), but it failed to sort out the problem. Sadly I can't use this app in its current state.

Using app

2 months

Total reviews

13

Average rating

4.3

Developer Reply

Thank you for your kind words about our app. I am sorry the app didn't work properly for you. With hundreds of themes and thousands of apps there are endless possible compatibility problems. We are constantly improving our app to fix any problems that come up. I emailed you back to try and fix this issue but I never heard back from you. Let us know if there is anything we can do to help you in the future. - Jon Relentless Apps