All reviews

Rating Breakdown

  • 5
    88% (937 ratings)
  • 4
    3% (33 ratings)
  • 3
    2% (19 ratings)
  • 2
    2% (16 ratings)
  • 1
    5% (57 ratings)
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5 / 5 Share

June 23, 2021

Great app, with 24/7 hours support. The app support team is so supportive and the app feature and functionality are amazing as expected we want.Thank you so much guys

Store

SALONI

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

June 22, 2021

Easy to use app to style variants in your store and add customised products and pricing. I had to contact support for advice and had a quick response that sorted the issue I was having. They provide a lot of code snippets to provide additional functions which support also helped me implement. A great little set and forget app.

Using app

About 1 year

Total reviews

6

Average rating

4.8

1 / 5 Share

June 21, 2021

I had an order come in that didn't have any options chosen. I realized that the custom options are no longer showing up on my listings. I also realized that I have an increased number of abandoned checkouts, likely because customers were not able to choose options on their products. The only customer service option is an email form (which I have filled out), which means getting immediate help is not possible. In this case I have no idea how many sales this has cost me and I now have to reach out to customers and ask for their options and eat the cost if they choose something that should have been an upcharge. As a small business owner, this is an awful experience and I'm now more likely to leave Shopify all together for a selling platform that allows me to offer more product options without having to use undependable apps. UPDATE: Still no help from anyone at Relentless Apps but researching myself it seems that installing this app overrides some critical theme code. Two weeks ago we noticed that the mobile version of our site wasn't working. Fixing that code affected Variant, which caused it to stop working. In order to fix it we need code from Variant. We should not have to choose between a working mobile site and a working Variant app.

Using app

6 months

Total reviews

1

Average rating

1.0

Developer Reply

When I tested this I saw our app was working correctly. I sent you an email requesting more information to fix the issues. We only offer email support but we will respond as quickly as possible. I see I responded to your email within 45 minutes. I have been waiting for a response with more information to fix this. Update: Still waiting for a response. I have tried emailing you on your different contact emails. I see you are still using our app. Please email me back with more information to fix these issues. Jon https://www.relentlessapps.com/contact/ Relentless Apps

1 / 5 Share

June 18, 2021

now my shopify cannot use the app. the link is not useful. why? maybe still will charge me. how to use the app again?

Using app

2 months

Total reviews

2

Average rating

3.0

Developer Reply

Hi Optifine I sent you a refund for the app. I have been waiting to hear back if this issue has been fixed but haven't heard anything from you. Please email me back and we will get this fixed. Have a great weekend, Jon Relentless Apps

4 / 5 Share

June 16, 2021

The app is great for being able to add customization to products and added variants; however, it does override a lot of the theme options which has caused layout issues for our site.

Using app

About 1 month

Total reviews

1

Average rating

4.0

5 / 5 Share

June 5, 2021

These apps are awesome! The service and contact is very helpful. Everyone needs this. I recommend this to any beginner.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 4, 2021

Amazing service - really helpful customer support team who resolved an issue I had straight away and followed up to check everything was working. Really happy with the app features available too :-)

Store

BITB

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 3, 2021

**Updating my review The customer service for this app is just top freaking notch. Their level of transparency and communication is phenomenal. Its nice to know a company truly values your input - with that being said I'm happy to update my review. Great app! Does exactly what it says. Customer service is amazing. At the price point I do wish it had an easier way to duplicate, like "smart" collections ie creating a collection that has the same variant options so any time a new product is added, its already added to the variant options. Plus I wish there was a way to duplicate variants within the same product. One of my items has roughly 75 variants (color swatches) and can be changed 2-5 times in one design. Typing each option 2-5 times is very timely.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

May 31, 2021

Excellent app and even better technical and customer service, I highly recommend it! It is very suitable if you are looking to provide options for your products or customizations.

Using app

13 days

Total reviews

4

Average rating

5.0

5 / 5 Share

May 28, 2021

Fantastic app! I was thinking about upgrading to a paid theme but decided I what we really needed was an app that has better variant display options. It was easy to install and works just as described. Plus a big bonus, they have wonderful customer support!!! Definitely worth the monthly fee and my site looks beautiful.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

May 27, 2021

Amazing product app with excellent, quick customer service when there was an issue with a theme update. Highly recommend!!

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

May 26, 2021

Good technical service and good operation of the application to provide additional prices. Had some speed issues, but they were fixed.

Using app

7 months

Total reviews

2

Average rating

3.5

5 / 5 Share

May 24, 2021

The app fits perfect for our shop. We have over 1000+ products in store and use the product options for personalized products. The support is amazing, first we had some issues with the price tag (visually). They fixed it in three days now everything works perfect. Thanks to the team!!

Using app

10 months

Total reviews

1

Average rating

5.0

3 / 5 Share

May 20, 2021

Hi, i like this app however my price ad-ons show in the cart but not at checkout. I am losing sales and customers. please help if you can

Using app

About 2 years

Total reviews

1

Average rating

3.0

Developer Reply

Hi Shahzad, it looks like the fix we gave you is working. Please let me know that everything is working or if you need any more help. [email protected] Have a great day, Jon Relentless Apps

5 / 5 Share

May 20, 2021

These folks have been extremely helpful and quick to respond to any issues I have with the app. (and I've had a lot of questions!).

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 18, 2021

I love it so much.I love it so much.I love it so much.I love it so much.I love it so much.I love it so much.I love it so much.I love it so much.

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 17, 2021

Truly great app and customer service. Jon was great! app works as it should. I'm a happy customer. Highly Recommended.

Using app

10 days

Total reviews

7

Average rating

5.0

5 / 5 Share

May 17, 2021

Update: I moved from 4 to 5 stars. They reached out to me and they were awesome with working on a solution for my specific needs. Highly recommend!! I love this app but I just found out that due to price add ons you have to pay extra to allow discount codes. So on top of paying the fee for thus service we have to pay another fee to allow a basic discount box that shopify already provides. this is very upsetting and will have to search for a new app that allows discounts and custom items.

Using app

About 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

May 15, 2021

I love this app and the control I have over global and individual variant settings! The UI is easy to use and isn't clunky. You won't regret paying for the next step above the free plan. The support is quick to respond, too! I also use the Best Fit - Size Charts from Relentless Apps. The only thing missing from this app is the ability to add color swatches to the Collection Pages. Right now, my customers don't know there are multiple colors available until they click on a product. I really hope they will be implementing this soon because I don't want to install another app!

Using app

6 months

Total reviews

1

Average rating

5.0

4 / 5 Share

May 13, 2021

It works fine and i Liket But if you could change the Language that would be Perfect. Ore if you could just rename for exemple the : Choose one

Using app

22 days

Total reviews

1

Average rating

4.0

Developer Reply

We have code to change the language. I sent you an email with instructions on how to change this. https://www.relentlessapps.com/kb/how-do-i-translate-the-english-text-displayed-by-the-app/ Please email me back if you have any more questions. [email protected] Have a great day, Jon Relentless Apps