All reviews

Rating Breakdown

  • 5
    88% (937 ratings)
  • 4
    3% (33 ratings)
  • 3
    2% (19 ratings)
  • 2
    2% (16 ratings)
  • 1
    5% (57 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 3, 2021

Awesome app, works really well, the team behind it is always willing to go the extra mile to help you! Totally recommended!!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 1, 2021

I use this app for my product options. I am very happy with the options and can recommend this app to everyone that needs custom product options! The setup is very intuitiv and easy. The support is also very good, they could help me with every issue and questions I had. Overall very good experience.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 31, 2021

This is a fantastic app, especially the conditional logic function which was my main requirement, met all my needs. And the support is excellent. I would highly recommend it. Mark

Using app

11 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 31, 2021

This app is exactly what we need to capture additional customer product options. It's intuitive and easy to set up. Jon from customer service has been very responsive and helpful! Highly Recommend!

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 29, 2021

This app has helped our store in creating our custom options for our products and their customer service is EXCELLENT!!! Super happy to have them as one of our apps :))

Using app

2 months

Total reviews

2

Average rating

5.0

1 / 5 Share

Jan. 29, 2021

Support for this app is terrible and they have an incredibly long response time. There's a major issue that's hurting my sales and they can take up to 4 days to reply.

Using app

29 days

Total reviews

9

Average rating

3.2

Developer Reply

Hi Boruch. We fixed all the issues you had with our app. There were issues with your third party app pagefly that we needed to fix that took longer than expected. When I looked at our email interactions we always responded within a few hours. Please let us know if there is anything else we can do to help you. Thank you, Martin Relentless Apps

5 / 5 Share

Jan. 29, 2021

Awesome app, it works great and does exactly as it offers. Limitless customization options, the Add-on prices, and conditional logic features are lifesavers, and the duplicate option makes it so easy and fast to apply the same customization options to many products. I have needed support a couple of times to tailor it to my specific needs and the developer has been there to help in a timely manner. Greate Customer Support! Highly recommended! :)

Using app

Over 3 years

Total reviews

1

Average rating

5.0

3 / 5 Share

Jan. 25, 2021

I really liked this app, it's best if you are using this app by itself. I tried to use this app with another app and both wouldn't work together. it was then explained that only one app can be used to control the checkout process at a time. Well that's unfortunate, I would prefer to be able 2 use 2 apps at a time when it comes down to the check out process. I wanted my customers to be able to choose their customized options with this app, yet still be in a vip program with their own rewards from another app and I couldn't do both. if they can figure out how I can do both, I would gladly pay monthly again for both apps.

Using app

7 months

Total reviews

4

Average rating

4.0

Developer Reply

I am sorry the app didn't fit your needs. For our price add-ons feature to work it needs to take over the checkout process. Other apps like the one you have also need to take over the checkout process and that's why they aren't compatible. Sorry about that. If there is anything else we can help you with please let me know. Jon Relentless Apps

5 / 5 Share

Jan. 23, 2021

Really fast response and quick fix. I had trouble with add on prices in my website. Jon was really helpful. He arranged me with hi team developer and fixed the issue before 12 hours. Really satisfied with the app.

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 22, 2021

This app is a life-saver for my business and helps me differentiate from my local competitors. The customization options are limitless, and I especially love the add-on prices and conditional logic, as it is a necessary function for my website. The duplicate function is also a great feature that allows you to easily apply the same customization choices to multiple products, which saves a lot of time. Not only does the app look clean on my site, but it has also limited some of the need for communication between myself and the customer. I would highly recommend and honestly believe that the upgraded plan is absolutely worth the price.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 17, 2021

My team and I love this app. It fulfills all of our needs-product variants especially. The Best Custom Product Options team is so quick to respond and very helpful with any questions we have.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 17, 2021

I used the app in order to customize further the products in my store and it works flawlessly. Great support also whenever i needed it! Recommended

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 15, 2021

I literally just downloaded this app to see if I can get some more options for my customers to choose from when it comes to selecting things for personalization and custom items. I am IN LOVE with this app!! It was soooo easy to use. The only downfall is, they do not help with inventory. Other than that, THIS APP IS AMAZING!!!!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 13, 2021

This app just optimized our product page a lot and the support even helped to integrate it the right way so thumbs up:)

Using app

Over 1 year

Total reviews

16

Average rating

5.0

1 / 5 Share

Jan. 12, 2021

They generated the charge immediately, they did not give me 14 days to check if it complies with what I require, and with the first revision it does not comply, I require my refund

Using app

About 1 hour

Total reviews

6

Average rating

3.2

Developer Reply

I contacted Shopify and they issued you a refund. We also updated our app to give a cumulative 14 day trial. So now if someone installs the app for one day last year and installs again they will have 13 days left on their trial. You had previously installed our app last year and used up your free trial, so that is the reason why you were charged. That's how our previous system worked, giving a 14 day trial from the first day you installed. If you have any more questions let me know :) Thank you, Jon Relentless Apps

5 / 5 Share

Jan. 11, 2021

This app works great for what we need and the tech support under a TRIAL period no less has been amazing. They are even working on being able to use 2 options at the same time which will be terrific i.e. a checkbox with text and an image. I am happy to recommend this app/product and look forward to using it on our new site!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 11, 2021

We use this app for a number of our items that require customization. It works great and the developer has also been helpful in setting up some coding in our confirmation emails.

Using app

About 3 years

Total reviews

5

Average rating

4.2

5 / 5 Share

Jan. 11, 2021

We use this app to help provide a larger variety of options for our customers and its amazing. After trying to find the perfect one, Best Custom Product Options has everything we needed and even more. Not to mention, the customer service is amazing too! After experiencing a small issue they resolved it within a day. Definitely recommend this app!!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 10, 2021

Support was amazing! I was so shocked to see how quickly they responded, troubleshot, and went in to my store's code to fix the problem. Can't recommend enough.

Using app

4 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Jan. 10, 2021

Such a loss of time, prices are disappearing over time. Full of bugs, can't refresh without loosing all the work. If I could put 0 stars I would've ! Stay away from this app

Using app

About 1 month

Total reviews

2

Average rating

3.0

Developer Reply

I am sorry the app didn't work for you. We tried to contact you but we never heard back. We will be happy to set up the app for you right away and fix any issues with our app. Jon Relentless Apps https://www.relentlessapps.com/contact/