All reviews

Rating Breakdown

  • 5
    88% (924 ratings)
  • 4
    3% (31 ratings)
  • 3
    2% (19 ratings)
  • 2
    2% (16 ratings)
  • 1
    5% (55 ratings)
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5 / 5 Share

Jan. 10, 2021

Support was amazing! I was so shocked to see how quickly they responded, troubleshot, and went in to my store's code to fix the problem. Can't recommend enough.

Using app

4 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Jan. 10, 2021

Such a loss of time, prices are disappearing over time. Full of bugs, can't refresh without loosing all the work. If I could put 0 stars I would've ! Stay away from this app

Using app

About 1 month

Total reviews

2

Average rating

3.0

Developer Reply

I am sorry the app didn't work for you. We tried to contact you but we never heard back. We will be happy to set up the app for you right away and fix any issues with our app. Jon Relentless Apps https://www.relentlessapps.com/contact/

5 / 5 Share

Jan. 7, 2021

This is the BEST app for custom options! Super easy to use. I just love it! I was able to add 7 more options to my product page to make my product completely custom. Also, customer service is amazing. They fixed a small glitch within just an hour. Thanks again!!

Using app

11 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Jan. 3, 2021

Just went live with our restaurant and ran into the issue where orders came in without price add-ons. 2 out of the first 8 orders randomly did not charge for the add on items. The add on item added to the order (text) and displayed to the customer, however did not actually charge. Going to have to scrap this app and hundreds of hours of time creating our variants for hundreds of food items. Very disappointed and have been paying for this app during development. No testing yielded this, and we are using the app in the most off-the-shelf intention. Reading other reviews this has been a known issue since June 2020.

Using app

4 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi Katerina, we fixed the issues you had with the app. Some themes need settings or code to be changed to get everything working together. I also refunded you all your charges of the app while you where developing your store. Please let us know if there is anything else we can do to help you. Jon Relentless Apps https://www.relentlessapps.com/contact/

5 / 5 Share

Jan. 3, 2021

Die App macht exakt, was sie verspricht. Produkte sind so besonders einfach und zuverlässig zu personalisieren. Klasse App!

Using app

7 months

Total reviews

2

Average rating

5.0

1 / 5 Share

Feb. 6, 2021

App wont work. In addition to what they charge, they will send you an email forcing you to take 1 more paid app so the actual price they charge will actual charge. What is this scam?? How does Shopify even allow that?

Using app

About 1 month

Total reviews

20

Average rating

3.1

Developer Reply

Update: Shopify made an update and discount codes now work with our apps price add-ons. No third party app needed. Old Response: Hi Barak. Despite your negative review, it looks like you liked our app enough to be using it months later :) We tried our best to help you by adding product options for you, answering all your emails, giving you an extended free trial, and giving you a discount to offset the price of KartDiscount. We don't force anyone to install another paid app. Our app uses draft orders to collect our price add-ons and at the moment Shopify hasn't made this compatible with discount codes. You will need to add another app to get discount codes working with our price add-ons. If there is anything else we can do to help you please let us know. - Martin and Jon Relentless Apps

5 / 5 Share

Jan. 2, 2021

I use this app since I create customized products based on images uploaded by customers. I was having an issue with the features not playing nicely with my shop's theme, but their support team fixed it in just a few days. The service is terrific and it's the easiest app I've tried (and I've tried about 3 or 4) to allow customers to upload images, choose variants, etc. THANK YOU SO MUCH!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 1, 2021

This App is really good. Even if you have a problem the support Team will always help you and really fast.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 29, 2020

We are currently using this wonderful APP on two Shopify sites ... it is one of our favourites so far and we expect to be adding it to all of shopping cart client sites in 2021. Great service and support from the guys too!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 28, 2020

Best Custom Product Options has been a really great addition to the store. Not only are the virtual options exactly what we needed, the team behind the app is awesome! Martin was incredibly helpful as we needed help showing the virtual variant through Shopify's Order Printer. Even though it was a holiday weekend, Martin updated the template in a completely appropriate time frame. Thanks, Martin!

Store

MudLOVE

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 28, 2020

Ok perfect job thank you for all no problem i delete bad comment you did all good like i wanted i recommended your app

Using app

Almost 2 years

Total reviews

5

Average rating

2.6

5 / 5 Share

Dec. 24, 2020

very nice app and great support team :D.............................................................<3

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 19, 2020

I just love this app, it so perfectly fits store design and you still have a lot of customization options on top of that. Functionality is exactly what is needed to give extra options for product variants. Support is fast and very helpful. Fully recommend !

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 13, 2020

This app is great for setting customised products with several variants. The guys have always been quick to respond to queries, and always find a solution to the problem. So Glad I found their app.

Using app

Almost 2 years

Total reviews

13

Average rating

5.0

5 / 5 Share

Dec. 11, 2020

Great app with excellent customer service. I know nothing about programming or any thing like that. Setup was easy, but there was one little glitch in my shopping cart. They fixed it for me right away! Love the way I'm able to make ordering so much easier for my customers. Highly recommend. :)

Using app

About 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

Dec. 11, 2020

Communicative and helpful. They helped answer some questions and issues that I ran into. They responded to most emails within the same business day.

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 11, 2020

Amazing support and amazing app. My using theme have some conflict with the app but tech team helped me very fast.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 10, 2020

Great app that gives us the ability to create beautiful variant choices with colors and images. Variants for each product is very easy to customise. And good, quick and helpful support.

Using app

13 days

Total reviews

2

Average rating

5.0

1 / 5 Share

Dec. 9, 2020

messed up with my theme. my add to cart button can not work at all after i use this app. wasted thousands of fb ad fee. i am writting this down to remind my self so that i don't come back again.

Using app

3 months

Total reviews

1

Average rating

1.0

Developer Reply

I'm sorry our app didn't work properly for you. I don't have any emails from you. If you can contact us again at [email protected] we would be happy to get this fixed. Sometimes, things just don't go as expected but I think we deserve a chance to help you fix the issue you had and provide you with great, immediate service. Jon Relentless Apps https://www.relentlessapps.com/contact/

5 / 5 Share

Dec. 4, 2020

This app is an integral part of our business and works flawlessly. The support from Martin and Jon has been great. Reccomend 100%!

Using app

6 months

Total reviews

1

Average rating

5.0