CBB • Video Background

Hello Technium Team, We are very sorry to hear that you are not happy with our app. One of our Support Team reached out to you just a few hours after you installed the app to check if you needed help with the configuration as we noticed that you have not completed configuring a video background. However, we have not heard back from you or received any email or request from your end advising of any issues you might be facing. If you were having issues with the app configuration, we are just a chat or an email away. As you may know, our Team is available 24/7 should you need any assistance and we can even configure the video background for you. We would love to discuss this further with the assurance that we do provide full assistance should you decide to use the app again. If you can provide us with the best time to call and the number to reach you, we can arrange a phone call or even a chat session, whichever you prefer. You can also respond to any of the emails we have sent you. We hope to hear from you soon! Warm Regards, Code Black Belt's Support Team

Hello Mascotus Descanso, We are sorry to hear that you are not satisfied with our app. Our Team has been trying to reach out to you but we are still waiting for your response. We'd be happy to address any concerns you may have with our app either via email or over the phone. We can also help configure the app for you, hopefully you can give us a chance. Please feel free to reach back to us by responding to one of our emails or you can send another one to [email protected] Our Team is available 24/7 to assist you so don't hesitate to contact us anytime. Hoping to hear from you soon, thank you! Code Black Belt's Support Team

Hello Top Heavy Entertainment Team, We are very sorry to hear that you are not satisfied with our pricing model. Our app fees are tightly adjusted, taking into consideration different factors such as app development, maintenance, infrastructure, support, and server resources. We have tried our best to maintain a delicate balance between these costs to make the app sustainable in the long run while still providing the best service possible. We will be happy to discuss this with you over a phone call or perhaps a private chat so we can provide you with more options. Our Customer Service Team has been trying to connect with you via email, so please feel free to respond or perhaps send us a new one at [email protected] and we will be happy to discuss this with you. We are available 24/7, feel free to reach back to us anytime. Warm Regards, Code Black Belt Support Team

Hello Gigi Burris Team, Thank you for installing our CBB • Video Background app on your store. We are sorry if you are not happy with our app and upon checking previous email conversations with our customer service team, you were initially experiencing error 403 which indicates a Shopify Platform Outage. Our Team had tested the app from their Sandbox stores and did not encounter the same issue and since it was a Shopify outage, the 403 error should resolve on its own. Most outage issues can actually be seen and monitored at https://www.shopifystatus.com/ Regarding the video configuration, we are more than happy to assist you or guide you with everything to make sure that the videos run smoothly on your store. We have been reaching out to you via email and have been trying to reach you over the phone as well, so we can best assist you, however, we are unable to get through to the number we have on our records. Unfortunately, we haven't received any response via email as well. We have a team dedicated to assisting you 24/7, so please feel free to respond to any of our emails or send us a new one at [email protected] and we will be happy to help and provide you with the best service possible. ​ We can also jump into a call or chat to help you configure your videos in your store and address any concerns you may have with our app. ​Warm Regards, Code Black Belt Support Team

Dear Sweety-Crib, Thanks for trying our app CBB • Video Background in your store. We have been reviewing all the conversations you have had with the customer service and indeed there was a configuration problem while configuring the video in your store. First of all because the Vimeo URL was not correctly (it included '?share=copy/' which is not a valid format) and then there was a problem with the mobile location. We are really sorry you did have a bad experience while configuring the app, but we were trying to help you answering all your emails within minutes. Just for you to know, we are also happy to jump into a call or chat whenever a merchant asks for it, so in case this is your preferred contact method you can ask for it. I can see that, after the video was configured, there was a problem in the sound on mobile view and the ticket was escalated to our technical support. After that you did uninstall the app, so they did not have the chance to keep helping you. We have tried to contact you back, so in case you are interested in keeping using the app to the fullest we are happy to jump into a call or chat to help you configuring your videos in your store. In case you decide to reinstall the app, please reply to any of our emails or send a new one to [email protected]. We are available 24/7 and happy to help you! Regards, Code Black Belt's support team

Good morning, First of all, thank you for trying our Video Background app. We have seen in our records that you had the app installed for 2 hours and during this time you did not contact us before or after writing this review. When we saw your review we tried to contact you by chat, phone, and email in order to try to help you setting up the app, but we haven't managed to reach you yet. Could you please check your email or contact us at [email protected] with your preferred contact method? Normally, the app is quite simple to configure, but sometimes, depending on the video you would like to configure, you might have doubts about the type of video which better suits your site. Just for you to know, we have 24/7 customer service support and we are more than happy to help you setting up the app if you decide to reinstall the app and give it a try! Regards, Code Black Belt Customer Support Team

Thank you so much for your kind words! We really appreciate you taking the time to share your experience with us. It's awesome to hear that you found our app useful and we hope it will have a positive impact on your business. Our support team is always happy to help 24/7. All the best, Customer Success Team I Shop Circle

Thank you for taking the time to leave us this amazing 5-star review! It's our pleasure to hear that you found our app very useful and that our amazing Support Team hit the mark for you. Always at your service 24/7! Have a lovely day, Customer Success Team | Shop Circle

Thank you for leaving us a 5🌟 review! It is our pleasure to hear your valuable feedback and your kind words about our product. We are always here to help you 24/7 with anything you need. Have a lovely day and all the best with your business, Customer Success Team I Shop Circle

We're happy to hear you've had an excellent experience with our support team. We know how important it is to always have someone to give us a hand when we need it. Thank you so much for recommending us! 🤩 All the best with your business, Customer Success Team I Shop Circle

Thank you for leaving us this amazing review and feedback. It's great to hear such kind comments about our app functionality and customer support team, it means a lot to us. So, thanks for trusting us 🎉 Have a lovely day, Customer Success Team I Shop Circle

Thank you so much for the kind review. It's been a pleasure helping you with anything you need as we work hard to ensure our app and support team provides you with the best experience possible. Should you need any help, feel free to reach us back. We are here 24/7 at your service 😊 Have a lovely day, Customer Success Team I Shop Circle

Thanks so much for the great review of the app and our support team! Glad to hear that valentina went the extra mile. Very much appreciated. Always at your service 24/7, All the best, Customer Success Team I Shop Circle