VolumeBoost ‑ Volume Discounts
The Hulk VolumeBoost - Volume Discounts App
Rating
4.6
feedback
1,252
chart
#268
All reviews
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June 22, 2021
Its described as an upsale branch for this company. Wouldn't care if it only worked and displayed properly. Its a very badly coded app. I was trying to get an app that offered additional discounts on top of the volume discount and this app does that but you can't apply the discount to a specific product.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
March 31, 2021
Stopped working recently. It shows the discount in cart, but doesn't apply after checkout. I have had it installed for over a year now and it has stopped working in the past 1-2 months.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
March 30, 2021
Bought this app to get discounts when purchasing more than 1 product. I created the offer but then it sometimes worked and most of the time didnt when it was live on my store. Then when it showed the tiered pricing on my store, the discount didnt apply at checkout. The odd time it did but it took a good 30s to load. Very unhappy with this app and would not recommend.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Nov. 22, 2020
This app did not meet my needs. I needed the app for one product but then needed to upgrade to a paid plan for the one small feature I needed. AND after I had removed it I found out by email that I had to go into my theme coding and manually remove code. This is above my skills and very risky with my store right before Christmas. I wish I would have know this before I installed it.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Nov. 16, 2020
your app isn't working on 14 days trial. The discounts are not reflecting on the store i will have to uninstall it.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Oct. 29, 2020
Downloaded the app, paid $30 for expedited technical support since it didn't work on my store. They didn't resolve it within 48 hours, then ignored my request for a refund. Deleted the app.. poor customer service is unacceptable in 2020, downloaded another app that worked almost instantly.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Oct. 17, 2020
The app leaves a residual in the theme code which causes the facebook pixel to double count. Even on removing the app from shopify.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Oct. 8, 2020
the app is not accurate. and the support is very bad i have had issues with the app . it was giving me wrong calculation . i ahev contacted the support with pictures and everything but no body helped me at all
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Sept. 9, 2020
worst app ever, nothing works, workaround for 30$ ?? Its a f** joke dont use it period ! You set everything up and it wont display so there is plently other optiuons that work better out there
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Aug. 25, 2020
Installed and then had to uninstall... it has a installation process to the theme, which does not seem to be easy... does not seem easy to test and approve.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
July 13, 2020
WOW!! This is by far the worst app I have ever seen on Shopify. I can't even comprehend how it is possible that I can't have a paypal button on my website in order for your app to work and on top of that I can't even have a buy it now button either and it doesn't work with a page builder which is obviously much more important since I build all my product pages there. It took several days to even get this thing to work on the checkout page cause it's something they have to do manually for whatever reason and you have to open a ticket plus create an account to even get help. I'm absolutely speechless how bad everything is on this app and the developers and customer service. The only good thing was the widget in itself but that's pretty much it. This is the first review I've ever left and I have been using Shopify and multiple apps for years. I thought first it was a joke haha and the support needs a revamp, plus having to open a ticket just to get some help for install is absolutely ridiculous. No clue how they are still in business. After uninstalling they send you an email of steps you have to go through to remove all different codes, because a bunch of them are still there even after automatic uninstall. Just be aware guys, stay away! Honestly they don't even deserve half a star!! RUN FOR THE HILLS!
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
June 8, 2020
Worst support team customer service I have ever received. I emailed them multiple times and can reply to me 2 days later with an email saying we did not get a response from you if your issue resolved. And after telling that my issue is not resolved, and they ask me to email them again, i email and again i don't get a reply. Where is my email even going then? Worst decision to have downloaded this app
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
June 5, 2020
User beware! I tried this app and it it APPEARS to work but does not. The discount was present all the way through the checkout process but once the customer clicked the "Pay now" button the app would only sometimes apply the discount. Customers credit cards would be charged more than they were quoted. I deactivated the app quickly but in the time it was being used, it had about a 50% success rate. Unreliable. Do not recommend.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
May 31, 2020
Inaccurate. USE WITH CAUTION. On my end, discounts worked accurately. When tested on another computer, the system discounted WAY low. When we switched browsers, the discount didn't even appear.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
May 12, 2020
I have applied this app to my store for my discounts however when my customers go to check out on apple pay the discount removes itself. The discount however works for all other payment methods. I have emailed Volume & Tiered Discounts numerous times and had nothing back - really sad as everything else about this app works perfectly and its easy to use
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
May 1, 2020
Not sure why, but this app applied discounts to products unrelated to the ones I'd loaded, didn't apply discounts to the products it should. Reached out 3 times for tech support and got nothing! Recommend finding something else (I'll probably stay away from all hulk apps now)
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
April 23, 2020
bad support. support team didn't fix my problem. this app make my currency converter can't work on cart.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
April 20, 2020
We have reached out quite a few times to their support and each time it has been sub par. Many have not even addressed this issue. We consistently have orders that no discount is applied and we physically have to reach out to the buyer and issue a refund. This is time wasted on a task that should be easily incorporated. Also, having to reach out to the customer just isn't a professional way to handle our business!
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
April 13, 2020
Complete garbage. Do not pay for this app. Product is $20 each. Set it up to be $17 if they bought 2 or more. I go to my orders and see that it's letting people buy them for $9 each instead of $17 each. Had to fulfill the orders and lost a ton of money.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
March 28, 2020
It does what it's supposed to do but every step of the way something doesn't work and I have to go back to technical support and have them fix it. I'm deleting it and would not recommend until they iron out the kinks.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.