Hulk Bundles Quantity Breaks
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Garbage. Half the features don't work. Support is non-existent. Anybody giving high reviews on customer service got scammed into paying $49 for a "premium" install. In other words you have to pay for customer service. If they did a better job they could crush it, there is a gap for this as a freemium option in the app store. Off to use Discounted Pricing by Booster Apps like everyone else serious about making money. Deleted.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Its is really nice coll helpful. The Support team are first class with helping me install this onto our site. Thank you
Thank you for showing immense support. We are always there if you red any help in Shopify
This is the worst app and unreliable!!! Our website checkout page is not working because of this app we have tried to contact developer several without response!!! We have not have any sales since then!! This is the same issue we had the last week!!! So frustrated!!! We uninstalled the app from our theme but coding where still there!!! PLEASE DO NOT InStall this APP!!! Very bad SERVICE!!!!
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
The Support team are first class with helping me install this onto our site. I will be looking at more apps from these guys to add to our site. Thank you
Thank you so much for your valuable feedback. :) Please let us know what we can do for you in the future!
initially this App would not work. BUT. after contacting vendor they were able to resolve my problem. great customer service. thanx.
Thank you so much for your valuable feedback. :) We try our best to be the best and support merchants like you to grow.
I paid for professional installation and only got a few emails about how it was set up but could never get it to work on my site and further communication came to a halt! I am too busy to mess around with poor customer service. I want my money back!
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Most useless app since they made it Pro Paid version! Wont show products anymore. Its a shame, it use to be a good app.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
The app is great, took some time for the developers to get to me but that is understandable given the tickets they had. Expect a little wait for them to get to you if you have an issue (a few days) but totally worth it. They are running a business just like all of us.
Hi Sara, Sorry about the delay. We did receive your ticket on Friday and we just haven't had a chance to respond yet. We have 4 dedicated team members but we get at times over 400 tickets/day and over the weekend they pile up. We sincerely apologize for the delay. Most of our apps are free and our support is free and we try our best to manage but with recent spikes in installs, it's hard to manage. We are working on adding a couple of more team members as well as improve the auto-responder process. We'd appreciate if you would give us another chance and give the review a second look. While we certainly dropped the ball on this one with you, it's not representative of us and the applications we try to build and most importantly the type of exceptional service we want to give EVERY client, big or small. As a business owner, I hope you understand. I'll have a team member follow up with you regardless to get this resolved. Appreciate the patience :)
I must say that Hulk Apps provides AMAZING support. They've gone above and beyond to help with some customization and I really appreciate how helpful they are and how quickly they respond. If an app by Hulk Apps can help me on any future project, I will absolutely try them first!
Thank you so much for your kind words. We are happy to help and never hesitate to reach out if you have any questions or you need any type of support. Thank you again. :)
The app and support is great. It took some time setting up because of the complexity of Product structure but we got it to work. We are using it for Wholesale functionality and are offering our wholesalers tiered discounts. Thanks for their support team on helping us get this setup. Thank you and keep up the great work.
UNFORTENTLY THE APP OK NOT SO GOOD. NOT HAPPY WITH THE INSTRUCTION AND THE HELP CONTACT. SORRY NOT FRINDLY
Hi there Dana, Sorry about the issue you are facing. We checked the installation and unfortunately you did not complete the installation process correctly. It's ok and that's why we offer Support help. I did see that Heena our team member followed up within 2 hours from your request and we did not hear back from you. https://d.pr/Lm7hXC It would be great if you can update the review appropriately and also give us a chance to help you get this setup properly. Take care.
Great app and excellent customer service support! Easy to set up and customize and the support is awesome if you run into any problems...even on the free plan, so I am super impressed so far! Thanks, Team Hulk :)
Thank you for your appreciation of our app and our Merchant Happiness Team. We're super thrilled!
Before getting here, I tried many apps and none seem to work like I wanted. On my last try before loosing my mind, I decided to give this app a try. Oh man, it sure delivered. I contacted the support team and they helped me out with all my needs. So, thank you! I recommend this team to everyone.
Thank you for giving us an opportunity and we wish you all the best for your Shopify store.
Update: The delay in the installation was due to being the app being free and having limited resources for a free app - fair enough. However, when installation occurred, they requested I remove the dynamic checkout button from product pages and they disabled the ajax cart (not on the live site) as the app doesn't work with those features. So many stores use an ajax cart - I think you should update your description to avoid wasting anyone's time. I have found a paid app with better support.
Hi there, We apologize for the delay. You requested a FREE Support Installation and sometimes there is a queue and we try our best to get FREE Support Installation requests resolved as soon as possible. However, they are free and we only have limited resources like all other apps to provide free support. We kindly request that you update your review. We'd love to get another chance as our app would be great for your business if it's not too late. Thank you.
This app caused our Checkout button to take a long time to load which caused our conversion rate to plummet.
Hi there, We apologize for any inconvenience. Ivan from our support team followed up with you as there was a code conflict and our team can help resolve any issues you are facing. Unfortunately, in some cases, Apps and code conflict and that's why we offer free Standard Support as well as premium support with faster turnaround time. We'd love to get this resolved and hopefully get you to update the review to be more accurate. Thank you.
Excellent, super fast service. Expert quickly set up app for me..now looking to generate more sales with bulk discounts. And it’s free. Thanks
We are glad you liked our approach and service. Don't miss checking out other apps built by us. We recommend you try our Master Marketer app to promote your offers either with a sticky announcement bar or a pop-up. Completely customizable. Thank you!
They are amazing , the best team support ever even though the app its Free to use ! Highly recommended.
Thank you for showering us with love and appreciation. We are glad we could help you out. Take care!
Misleading information of abilities. If you want to do Buy 3 (of any product) to get 15% off entire cart - this ap won't work, support confirmed its not possible. The % off only works if you buy 3 of the exact same product. This is useless for upselling, especially for digital products.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
I had some trouble installing it and their support team answered right away and fixed it in under one business day. Can't beat the price but it doesn't work with paypal currently as a check out method so if your merchants use that as a form of payment you will have to try another app. Basic functionality and is very user friendly after set up.
Thanks for the kind words. We really appreciate it. We will work on your recommendation.
Early days but seems like a good app which is super helpful for us. Had a small issue with our theme which support fixed promptly
It's been a pleasure working for you :) Thank you!
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