Hulk Volume Discount Bundles
The Hulk VolumeBoost - Volume Discounts App
Rating
4.6
feedback
642
chart
#546
All reviews
Review RSS Feed
July 26, 2019
Garbage. Half the features don't work. Support is non-existent. Anybody giving high reviews on customer service got scammed into paying $49 for a "premium" install. In other words you have to pay for customer service. If they did a better job they could crush it, there is a gap for this as a freemium option in the app store. Off to use Discounted Pricing by Booster Apps like everyone else serious about making money. Deleted.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
July 25, 2019
This is the worst app and unreliable!!! Our website checkout page is not working because of this app we have tried to contact developer several without response!!! We have not have any sales since then!! This is the same issue we had the last week!!! So frustrated!!! We uninstalled the app from our theme but coding where still there!!! PLEASE DO NOT InStall this APP!!! Very bad SERVICE!!!!
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
July 16, 2019
I paid for professional installation and only got a few emails about how it was set up but could never get it to work on my site and further communication came to a halt! I am too busy to mess around with poor customer service. I want my money back!
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
July 15, 2019
Most useless app since they made it Pro Paid version! Wont show products anymore. Its a shame, it use to be a good app.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
June 24, 2019
UNFORTENTLY THE APP OK NOT SO GOOD. NOT HAPPY WITH THE INSTRUCTION AND THE HELP CONTACT. SORRY NOT FRINDLY
Hi there Dana, Sorry about the issue you are facing. We checked the installation and unfortunately you did not complete the installation process correctly. It's ok and that's why we offer Support help. I did see that Heena our team member followed up within 2 hours from your request and we did not hear back from you. https://d.pr/Lm7hXC It would be great if you can update the review appropriately and also give us a chance to help you get this setup properly. Take care.
May 30, 2019
This app caused our Checkout button to take a long time to load which caused our conversion rate to plummet.
Hi there, We apologize for any inconvenience. Ivan from our support team followed up with you as there was a code conflict and our team can help resolve any issues you are facing. Unfortunately, in some cases, Apps and code conflict and that's why we offer free Standard Support as well as premium support with faster turnaround time. We'd love to get this resolved and hopefully get you to update the review to be more accurate. Thank you.
May 14, 2019
Misleading information of abilities. If you want to do Buy 3 (of any product) to get 15% off entire cart - this ap won't work, support confirmed its not possible. The % off only works if you buy 3 of the exact same product. This is useless for upselling, especially for digital products.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
April 3, 2019
Does not work with Narrative theme due to limitations with Ajax cart, so Cart Drawer does not show discounts for customers. The Cart Drawer makes the purchase experience more enjoyable and faster for our customers so unfortunately we were unable to utilize this app and have to stick with offering bulk discounts via coupon codes.
Hi there, Very sorry to hear your review. Our app works with every theme. There are cases like with Narrative that require some customization work. Our team is available for free to help get this resolved. We hope you'll reconsider, give us a chance to prove our app's quality and join the 1000s of happy customers that have nothing but good things to say. We are continually trying to improve the app and what it can do and your feedback is always welcome. Hope you'll revise or delete the review after following up on the above requests. Thank you.
March 4, 2019
Won't work in the latest version of Safari 12.0.3, just bounces back and forth between store admin and HulkApps. Uninstalling.
Hi there, We are investigating the issue and have found that it's only with an older Mac operating system. We are working on rectifying this issue this week. If you need any other help, please contact our Support team and we are happy to help. Thank you for notifying us on this issue.
March 4, 2019
I asked for a simple code tweak to fix an alignment issue this app was causing on my cart page. Support asked for way too many permissions for my liking. Why does your staff need access to my orders, customers, marketing and reports for a simple code tweak. I've requested much more detailed work from other apps and never had to give access to these sections. Worse yet, my ask for a simple explanation as to why access is needed was met with a very poor response "Our developer needs access as mentioned". Yes, ok. But why? I'm happy to change my review once a proper explanation can be made, until then I will be uninstalling, as per Shopify's advice. My simple advice to other merchants is beware.
Hi there, We apologize for the confusion and miscommunication. You've been a user of ours since October. Recently, we introduced a major upgrade to our app that would have required an approval on app permissions and that's why one of our team members asked for full permissions. In fact, we've spoken to our team and have made sure we clarify needs or communicate properly with our clients to avoid these issues. It would be great if you can update the review if you feel this suffices. Otherwise, I'd be happy to discuss this further personally. You can reach me at a at hulkcode dot come and I'm happy to discuss this miscommunication further. Thank you.
Feb. 26, 2019
This app provides basic quantity discounts and that part works well. However, an item which is not disclosed on their description page is this app does not work with Paypal Express Payment and other payment types from the Cart Page. It only provides proper discounts from the Checkout Page. If you offer Paypal Express Checkout or other Cart Page payments it won't calculate the discount for your customer. I found out the hard way. If they could fix this issue the app would be 4 stars. If they would update the app to allow different Discount Text per Offer versus one Discount Text to be used for all Offers this app would be 5 stars. Feb 26, 2019 update: Just discovered that the Shopify Discount Code is also disabled if a customer buys any products that use the HulkApp volume discount. HulkApp didn't tell us this limitation up front. They now have a work around (supposedly) but you have to add more of their code where you believe you need it... Part of the beauty of Shopify is being able to build a website without having to know code. This HulkApp drags you into coding. Be aware... Dropped my rating to a 1 star with this new information. I can tell that Support is trying to help but the solutions are often a bit cryptic for my skillset and involve editing code... Not where I wanted this to go.
Hi there, We understand your frustration. This is a limitation with Shopify and we are trying to prioritize our roadmap to allow for this functionality. As with many apps, our app can only do so much that is available through Shopify. For the tens of thousands of customers that use it, they have been super happy with our app and we will continue to improve and add features. Thank you.
Dec. 26, 2018
The app is completely misleading. I set up a promotion so my customers will save 10% for 1 item, 20% for 2 items, 30% for 3+ items...as the app suggests they can do. I paid for advertising and posted the offer on all my sales channels and social media. Only to get a heap of complaints that it only works if they purchase multiples of the same item. Who wants more than 1 of the same thing?! When I contacted support, they took hours to get back to me and fobbed off my issue saying "sorry we don't support this function". I've had to refund customers the difference, take down all my advertising and re-advertise at my own cost, as well as losing customers trust. Their marketing is completely misleading and the support is non existent.
Hi there, We are sorry that you misunderstood what our app does. It let's you create volume discounts as described. I hope you'll give it another try. Thank you. A
Aug. 6, 2018
I am having customers who use Internet Explorer complain they cannot check out. I reached out to Shopify for help and they advised it was this app. I reached out to Hulk's support and they said "I would like to inform you that our application doesn't function well with IE browser as it doesn't supports the latest version of JQuery." I have customers leaving without purchasing because they can't checkout. Just letting anyone who have customers using Internet Explorer to be cautious using HulkApps products.
I'm sorry you faced a lot of trouble. Thank you for identifying this issue and getting in touch with us. We're excited to share the news that our team is currently working on some of the improvements with browser versions and we'll be able to fix this issue latest by next week. Happy to have you back if you choose to give it another try!
June 19, 2018
Not sure if this was an issue with our site or not but as soon as we start syncing products via the app, we lost variations as well as thumbnail photos. When we went back to previous saved versions of template.liquid (before the ap) everything was fine again. Again, this could be something unique to us - as the ap has great reviews - but just a word of warning. We won't use it, unfortunately.
Our app has gone through significant improvements recently and Product Sync error has been fully resolved. We hope you allow our technical experts to jump in and set it up for you. Thank you!
June 19, 2018
My add to cart button doesn't work after i install this app and still not working
We will take less than 10 minutes to resolve this issue. There's one particular snippet which is missing from your store. Please get in touch with us, our team will do the needful. Thank you
March 21, 2018
I installed and then uninstalled. However, now it has left some code in my site which is causing my prices to display errors. Stay away unless you want to have issues in the future.
We have automated the process of installation, where we do not add our apps unique codes without your permissions. We apologize that we didn't prompt this earlier. We insist you to try our app now, and to make your experience hassle-free this time, we will let our experts complete app installation for you. Our support is absolutely free! Thank you.