VolumeBoost ‑ Volume Discounts
The Hulk VolumeBoost - Volume Discounts App
Rating
4.6
feedback
1,272
chart
#231
All reviews
Rating Breakdown
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June 3, 2019
I was using this app since the last year and it was working absolutely fine but after the recent update, it stopped working. Please help
Hi there, We have followed up and resolved the ticket as per your request. The issue was due to some code conflict since the last installation but it has been resolved. It would be great if you can update this review to be more accurate. Thank you.
May 30, 2019
This app caused our Checkout button to take a long time to load which caused our conversion rate to plummet.
Hi there, We apologize for any inconvenience. Ivan from our support team followed up with you as there was a code conflict and our team can help resolve any issues you are facing. Unfortunately, in some cases, Apps and code conflict and that's why we offer free Standard Support as well as premium support with faster turnaround time. We'd love to get this resolved and hopefully get you to update the review to be more accurate. Thank you.
May 14, 2019
Misleading information of abilities. If you want to do Buy 3 (of any product) to get 15% off entire cart - this ap won't work, support confirmed its not possible. The % off only works if you buy 3 of the exact same product. This is useless for upselling, especially for digital products.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
April 29, 2019
I wish I could say this app worked and helped us, but it just caused too many issues on our site and caused us a loss of revenue. We installed the app, none of the discounts were working (prices weren't changing on checkout), so we asked the Hulk team to help. They applied some fix on the live site (instead of a preview for us to approve) and on a Saturday (when no one can check and fix any issues), two huge mistakes and they broke things on our site! While deploying the fix, they deleted the Buy it Now button, made the quantity selector not functioning and crashed part of our homepage widgets (no images or links were showing anymore). I had to revert to an old theme on Monday and delete this app. When confronted with what they had done, the Hulk devs took no responsibility for any of the issues. They were the only ones who did any change to the site, all the logs and emails confirm its them, but they still deny it. Might be a Free app, but I'd rather pay for an app that has serious developers who take ownership.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
April 25, 2019
I do not recommend it, it has very few modification options, besides it does not have options to assign prices for individual products. Also the support staff does not exert itself in helping or solving problems. Disappointed
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
April 13, 2019
I wrote to, it is almost 10 days back but no reply from your side. Are you not customer focused? Sad to see this.
Hi there, Last reply we sent was 5 days ago - https://nimb.ws/2yozKc Here's your entire ticket. We haven't heard from you and would love for you to follow up on our request. You can follow up via email or via your ticket - https://support.hulkthemes.com/helpdesk/tickets/17731 After, please update your review to be more accurate. We would very much appreciate it. Also, please note that we have 4 full-time support associates helping 100s of customers daily. We follow up on every message and we try to manage every single customer request for free. So we would appreciate some love here :) Thank you.
April 10, 2019
The app is hard to configure by yourself, most probably it won't work and they have special hack for every theme.. I am very disappointed by their lack of communication and their bad intent. As from the moment I saw I can't make it work on my custom turbo theme, I opened a request for an installation. THEY REMOVED COMPONENTS FROM MY SITE AND BROKE CART FUNCTIONALITY. They are rude and told me that they have specified in their FAQ that it doesn't work with ajax cart, so they decided to remove it and letting the cart icon non-functional without asking me if i'd like their app at this risk... I wsdon't ever work with Hulk apps and I hope you take this into consideration. DON'T RISK YOUR SALES FOR THIS. Take care of your store and don't give them access.. they'll modify whatever they have to in order for their app to work. This is not even close to being a profeksional!
Hi there, Thanks for your feedback. However, we respectfully disagree. Our SLA policy is to answer every ticket within 4 hours. We do a great job and for dealing with 1000s of customers weekly and provide a FREE service. Our numbers this month. :) - https://nimb.ws/Ufr0XE In regards to the app hacking, that is not true. Most apps do inject code as it's the only way to add snippets and functionality. In many cases, not just with our apps, Sometimes themes aren't compatible out of the box due to customizations. This is entirely true for all of the apps in the marketplace. We do our best to make the process least intrusive but in some cases it does require custom work and our support team is on standby. I would appreciate you updating this review to reflect a more accurate assessment of our service and dedication to our customers and the Shopify Apps community. Thanks, Alen
April 8, 2019
Installed this and tried to get it working for quite awhile. Read through other reviews to finally find out that it doesn't work with Narrative.
Hi there, Very sorry to hear your review. Our app works with every theme. There are cases like with Narrative that require some customization work. Our team is available for free to help get this resolved. We hope you'll reconsider, give us a chance to prove our app's quality and join the 1000s of happy customers that have nothing but good things to say. We are continually trying to improve the app and what it can do and your feedback is always welcome. Hope you'll revise or delete the review after following up on the above requests. Thank you.
April 3, 2019
Does not work with Narrative theme due to limitations with Ajax cart, so Cart Drawer does not show discounts for customers. The Cart Drawer makes the purchase experience more enjoyable and faster for our customers so unfortunately we were unable to utilize this app and have to stick with offering bulk discounts via coupon codes.
Hi there, Very sorry to hear your review. Our app works with every theme. There are cases like with Narrative that require some customization work. Our team is available for free to help get this resolved. We hope you'll reconsider, give us a chance to prove our app's quality and join the 1000s of happy customers that have nothing but good things to say. We are continually trying to improve the app and what it can do and your feedback is always welcome. Hope you'll revise or delete the review after following up on the above requests. Thank you.
March 26, 2019
It does not work with Brooklyn theme :( It only displays discount table but when you add products to cart, it does not show discounted prices :(
Hi there, Please contact our support. Our apps work with any theme but there could be some conflicts within your code. Our team will happily work with you to make sure that the installation process was done properly. Contact us and we'll get it resolved for you. And once we do, please update this review to be more accurate. :) thanks so much.
March 18, 2019
This app is not syncing products for more than a month, i contacted them, they told me to give them staff access, i did but nothing happened and they stopped replying as if i haven't contacted them!
Hi there, We are sorry to hear about this. We do see that we responded to your ticket but never received an answer. Can you please follow up at your earliest convenience and we can discuss further? Once we resolve the issue, we hope you'll update or delete your review to be more accurate. We answer most tickets within 4 hours and get 100s of requests daily. Thank you.
March 4, 2019
Won't work in the latest version of Safari 12.0.3, just bounces back and forth between store admin and HulkApps. Uninstalling.
Hi there, We are investigating the issue and have found that it's only with an older Mac operating system. We are working on rectifying this issue this week. If you need any other help, please contact our Support team and we are happy to help. Thank you for notifying us on this issue.
March 4, 2019
I asked for a simple code tweak to fix an alignment issue this app was causing on my cart page. Support asked for way too many permissions for my liking. Why does your staff need access to my orders, customers, marketing and reports for a simple code tweak. I've requested much more detailed work from other apps and never had to give access to these sections. Worse yet, my ask for a simple explanation as to why access is needed was met with a very poor response "Our developer needs access as mentioned". Yes, ok. But why? I'm happy to change my review once a proper explanation can be made, until then I will be uninstalling, as per Shopify's advice. My simple advice to other merchants is beware.
Hi there, We apologize for the confusion and miscommunication. You've been a user of ours since October. Recently, we introduced a major upgrade to our app that would have required an approval on app permissions and that's why one of our team members asked for full permissions. In fact, we've spoken to our team and have made sure we clarify needs or communicate properly with our clients to avoid these issues. It would be great if you can update the review if you feel this suffices. Otherwise, I'd be happy to discuss this further personally. You can reach me at a at hulkcode dot come and I'm happy to discuss this miscommunication further. Thank you.
March 3, 2019
I dont know why but sometimes all of products information was totally removed and i have to resync them which costed alot of times!
Hi there, Not sure what might have happened but once our app syncs, nothing gets removed unless there is another sync initiated by the user. Can you please let us know if you still require support and we are happy to jump in and help resolve any issues. Thank you.
Feb. 26, 2019
This app provides basic quantity discounts and that part works well. However, an item which is not disclosed on their description page is this app does not work with Paypal Express Payment and other payment types from the Cart Page. It only provides proper discounts from the Checkout Page. If you offer Paypal Express Checkout or other Cart Page payments it won't calculate the discount for your customer. I found out the hard way. If they could fix this issue the app would be 4 stars. If they would update the app to allow different Discount Text per Offer versus one Discount Text to be used for all Offers this app would be 5 stars. Feb 26, 2019 update: Just discovered that the Shopify Discount Code is also disabled if a customer buys any products that use the HulkApp volume discount. HulkApp didn't tell us this limitation up front. They now have a work around (supposedly) but you have to add more of their code where you believe you need it... Part of the beauty of Shopify is being able to build a website without having to know code. This HulkApp drags you into coding. Be aware... Dropped my rating to a 1 star with this new information. I can tell that Support is trying to help but the solutions are often a bit cryptic for my skillset and involve editing code... Not where I wanted this to go.
Hi there, We understand your frustration. This is a limitation with Shopify and we are trying to prioritize our roadmap to allow for this functionality. As with many apps, our app can only do so much that is available through Shopify. For the tens of thousands of customers that use it, they have been super happy with our app and we will continue to improve and add features. Thank you.
Feb. 21, 2019
Slowed my website down significantly and discount did not work. Also blocked Paypal Express option from being displayed.
Hi there, We aren't sure why the site slowed down as it shouldn't. If you still require help to rectify this situation, please reach out to us and we are happy to help free of charge. Thank you.
Jan. 13, 2019
This tool make my cart totally down !!! As i made the mistake not to save my store since a week... ALL have been lost !!! VERY BAD APP, BE CAREFULL ! (and save before trying if you are mad)
Hi there, We are sorry about your issues. Our process lets you chose which theme and asks you to provide a backup of your theme as well. We are not sure if you manually did the installation and missed a step but we are happy to take a look and help do this for you free of charge. Every theme is different and one main reason why we offer installation support to help customers who lack the skill and knowledge working with code and do it for them. Thank you.
Jan. 6, 2019
SO IT WORKS BUT THE PROBLEM IS THE APP AFFECTED MY FACEBOOK PIXEL SO THE WHOLE TIME I WAS GETTING SALES IT SHOWS THAT THE MINUTE I DOWNLOADED THIS APP THE DATA STOPPED NOW THAT SUCKS SERIOUSLY!!!
Hey there, Our app shouldn't have impacted the facebook pixel. There could be some conflicting code but we are happy to jump into your store and fix any issues. If you still need our help, please reach out. Thank you. A
Dec. 26, 2018
The app is completely misleading. I set up a promotion so my customers will save 10% for 1 item, 20% for 2 items, 30% for 3+ items...as the app suggests they can do. I paid for advertising and posted the offer on all my sales channels and social media. Only to get a heap of complaints that it only works if they purchase multiples of the same item. Who wants more than 1 of the same thing?! When I contacted support, they took hours to get back to me and fobbed off my issue saying "sorry we don't support this function". I've had to refund customers the difference, take down all my advertising and re-advertise at my own cost, as well as losing customers trust. Their marketing is completely misleading and the support is non existent.
Hi there, We are sorry that you misunderstood what our app does. It let's you create volume discounts as described. I hope you'll give it another try. Thank you. A
Dec. 12, 2018
Didn't work at all after following all procedures and it changed the basic prices of some of our products. We need to re enter all the prices by hand now. A real nightmare!!!
Hi there, We're sorry you went through the pain to re-enter prices manually. But, this has never been reported and we're sure our experts can deal with this issue and get your theme back to the previous state. Kindly contact us, so our experts can complete the installation and also check and resolve any pricing issues. Thank you