All reviews

Rating Breakdown

  • 5
    87% (1,372 ratings)
  • 4
    5% (76 ratings)
  • 3
    1% (15 ratings)
  • 2
    1% (18 ratings)
  • 1
    6% (91 ratings)
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5 / 5 Share

Dec. 18, 2024

Very good service!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 10, 2024

Excellent support client de la part de Guido qui est très réactif et nous a aidé à corriger très rapidement les quelques problèmes de traduction dynamique que nous rencontrions. Merci

Using app

About 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 6, 2024

Weglot is the perfect solution for us. On the one hand, the translations are really very good, and on the other, the setup is also suitable for beginners. If problems arise, the really competent support is very quick to help solve the problem. Languages ​​can be added or removed quickly. Likewise, all parts of the website can be easily translated without any programming knowledge. We have already tested other solutions, but have clearly decided on Weglot. Quality is a crucial aspect for us. Here, too, a special thank you to the support team!

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 5, 2024

Weglot works brilliantly and the quality of the translation is very good. On top of that, the support is excellent. I have always received very good solutions in a very short response time. Most of the time, the adjustments were not only explained but already carried out.

Store

heritx

Using app

Over 2 years

Total reviews

2

Average rating

3.5

5 / 5 Share

Nov. 28, 2024

The Weglot Team are always very helpful and getting back to me fast, whenever we have technical issues. I love the software and we have been using it for several years.

Using app

Over 5 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 21, 2024

We had numerous questions and issues with translation of some dynamic parts of our website. With the support team's help, we resolved them quickly. Alexis from Weglot has been incredibly helpful and always responds promptly.

Store

HILLMAN

Using app

5 days

Total reviews

10

Average rating

4.6

5 / 5 Share

Nov. 20, 2024

I almost put 4 stars because of the price. But my website in english is ranking after translating in DE and FR and is very worth it for me. Plus the customer service is very very good.

Using app

Almost 3 years

Total reviews

5

Average rating

5.0

1 / 5 Share

Nov. 18, 2024

destroyed my website

Store

Batana

Using app

About 3 hours

Total reviews

1

Average rating

1.0

Developer Reply

Hi, Weglot Support here, I hope you are having a great day. Thanks a lot for taking the time to write a review. It seems that your experience with Weglot can be improved, and we’d be glad to help you, the best we can, improve your experience with our product. We're not able to find the website associated with your Shopify store name. Could you please contact us at [email protected] asking for Chris so we can help you further? Keep us posted, Cheers

5 / 5 Share

Nov. 15, 2024

Jeremie was incredibly helpful in walking me through the app setup process. He followed my emails patiently as I described the issues I was having, and then provided clear, step-by-step instructions to resolve it. Their knowledge of the app's features is really helpful, as he was able to suggest the right solutions. I also appreciated their resourcefulness in finding workarounds when I encountered a few minor blockages. That's really appreciated in a world in which customer service normally links you to a help center article, and you have to figure it all out. I'm grateful for their assistance and would highly recommend this app and their customer service team.

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 15, 2024

Great customer service and quick response times. Kevin has been extremely helpful and friendly in supporting our team.

Using app

Over 4 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 15, 2024

Support helped me very good when we launched our new website / new version. We went live and they deleted all old content. So we could easily add all new translations. This way we could even downgrade our yearly plan. And cleaned the amount of translated words in weglot. Manon, was excellent in her communications. And very quick responses.

Using app

Over 1 year

Total reviews

2

Average rating

3.0

2 / 5 Share

Nov. 14, 2024

App was working well even though setup is not easy if you have a complicated local structure. Suddenly something broke in the DNS. Our site went down for over 48 hours and the Support Team were exceptionally poor. We have moved away from the app which was a great idea but expensive in the end and unreliable.

Using app

About 1 year

Total reviews

1

Average rating

2.0

5 / 5 Share

Nov. 8, 2024

Amazing support team. I had major problems with my website for over a month but they never gave up on me. Created a custom solution for me that works excellent. Manon in the team is the best.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 6, 2024

Weglot has got you - even if you switch shopping carts. We are running on WooCommerce and will soon switch to Shopify. Weglot is the easiest part of the migration. Some initial issues were quickly resolved by their 5star customer service!

Using app

28 days

Total reviews

1

Average rating

5.0

1 / 5 Share

Nov. 4, 2024

hard to set up - bad ui! support dont answer to messages

Store

doyos

Using app

33 minutes

Total reviews

6

Average rating

3.0

Developer Reply

Hi, Weglot Support here, I hope you are having a great day. Thanks a lot for taking the time to write a review. It seems that your experience with Weglot can be improved, and we’d be glad to help you, the best we can, improve your experience with our product. We provide support by email to handle the demands as best we can and with the most information. I can notice that we've answered you in less than an hour, and we always doing our best to try to shorten this time. Could you let me know the challenges you're still experiencing so I can help you further work with Weglot? Please contact us at [email protected] asking for Chris so we could help you further Keep us posted, Cheers

5 / 5 Share

Oct. 31, 2024

Easy, fast, affordable and with great support for issues that are beyond the scope of the average Shopify user. Highly recommended.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 31, 2024

Good app especially the team support responsive and very helpful always here to resolve any issues.

Using app

19 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 30, 2024

Works and offers great support.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 29, 2024

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 29, 2024

Very good app! And support is very efficient! I recommend it

Using app

9 months

Total reviews

2

Average rating

5.0