Weglot ‑ Translate Your Store
Translate your store into multiple languages.
Rating
4.6
feedback
1,567
chart
#2,471
All reviews
Rating Breakdown
Review RSS Feed
June 6, 2024
Often bug for the price translation. NOT recommended at all! Very stupid app
Hi There, Weglot Support here, we hope you're doing well. First of all, thank you for taking the time to write a review. I perfectly understand that our product seems to suit your translation needs. It sounds like your experience with Weglot can be improved, and we would be happy to help you, as best we can. I noticed that you experienced an issue with the prices on the translated version, and the undesired behavior has been fixed now. The issue was related to the fact that the price was contained in a block with another text and the element was translated. Please contact back our team at [email protected] so our team members can discuss your concerns in more detail. You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin We're remaining at your disposal for any further information, And wish you a wonderful day, The Weglot Team
June 6, 2024
not good app
Hi, Weglot Support here, we hope you are having a great day. Thanks a lot for taking the time to write a review. I'm sorry if your Weglot experience doesn't suit you. I think we could help you improve your experience with our app. Don’t hesitate to contact our team at [email protected], so our team members can discuss your concerns in more detail and find some solutions together. You can ask Alexis, he’s one of our engineers, so he can personally take care of your demand. Best, The Weglot Team
May 22, 2024
Amazing support, super responsive. very skilled. Helped us to fix all custom designs required. Can only recommend the app.
May 15, 2024
This app is great! I did have some trouble as I'm new on Shopify, but Manon from the WeGlot team was super helpful and patient. I contacted customer service and she reached out and helped me solves many small issues I was facing. She is amazing!
May 14, 2024
Weglot was also recommanded by other app-developers for our Shop and I realized that it is definitely a real good, comfortable and very fast app for translations. Also very important the controle and handling with translations is very easy. As I am not familiar with Shopify and Hosting/DNS-Records I had an issue with DNS-Recordings on my side. Thankfully the great and friendly support by Nahomy and Team helped me and solved it immediately. Thanks a lot!
May 11, 2024
After 3 other translation apps, this is the best. Translates what others can't + translation quality is much better. If most of the others had to correct 70-80% of the text, this one has +-20%, and even that is minor corrections. It took me a little time to understand the interface and how to use it optimally, but now I will not switch to another one.
May 6, 2024
Alexis and team were very helpful at solving a translation problem. Great support team.
May 5, 2024
says free plan available but its only for 10 days
Store
My Store
Using app
9 minutes
Hi, Weglot Support here, we hope you are having a great day. Thanks a lot for taking the time to write a review. In fact, at the end of your 10-day trial period, your account automatically become a free account that allows you to manage 2000 translated words and only one extra language. I think we could help you improve your experience with our app. Don’t hesitate to contact our team at [email protected], so our team members can discuss your concerns in more detail and find a solution together. You can ask Guillaume, he’s one of our engineers, so he can personally take care of your demand. Best, The Weglot Team
May 5, 2024
Amazing support within 24 hours, very friendly and solution oriented! Can only recommend the app and the support very highly Thanks!
April 19, 2024
What a fabulous customer service experience with Ryan! He got my app up and running with subdomains configured within the first day of download. The app works seemlessly. Fantastic job, keep it up. Cheers
April 19, 2024
Very good support team
Using app
About 2 months
Total reviews
2
Average rating
5.0
April 3, 2024
WORST EXPERIENCE EVER. SO MUCH DAMAGE ON MY STORE AND INCOME LOSS!!! They don’t take any accountability for the mess they make. My website is down already for 7 days!! I am receiving an error because they messed up my DNS completely and now globally my website is down. I contacted my domain name provider and Shopify and they did everything they could and all settings are correct, but Weglot still holds some kind of access to my website which causes the error even though I deleted everything and completely uninstalled and removed my profile with them. They don’t take any responsibility and just say it’s not their fault and I need to resolve with Shopify. IT IS 10000% THEIR FAULT and Shopify is also at a loss and can’t do anything further except determine wether they should still allow Weglot on their App Store! As soon as I untoggled the option for Weglot to use subdirectories my website was down and nothing has brought it back yet. They still have not resolved it to this day and every day goes by with us losing a lot of money.
Hello, Thank you for taking the time to write a review of Shopify. We had a chance to discuss further the issue you experienced, and finally it was decided to disable the integration. The issue here was mainly related to the DNS propagation on Shopify's end, and also a cache issue in the whole Shopify process. Our Support agent kindly helped you to contact the Shopify Support team which fixed all the issues you experienced. The issue is fixed now. Please contact back our team at [email protected] so our team members can discuss your concerns in more detail. You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin We're remaining at your disposal for any further information, And wish you a wonderful day, The Weglot Team
April 2, 2024
This is the best language translator app! You have the option to do automatic translation and then fine tune small details if necessary. It is also possible to add subdomains and subdirectories which is amazing for SEO and I noticed an increase in international traffic since I applied that feature. I had an issue with translating something that was in javascript on my site and I messaged Corentin and he helped me right away. He knew exaclty what I needed and made the change. I had a second change that I needed later that day and it was done within 10 minutes! So not only do I recommend this app for it's features but also for the customer support which is incredible!
April 2, 2024
Increíble Servicio de Atención al Cliente! Nos han ayudado siempre que hemos necesitado ayuda de una manera rápida y profesional. Esperamos trabajar juntos durante mucho tiempo. Recomendable 100%
March 29, 2024
Fanny de Weglot est très professionnelle. Une aide précieuse. Je recommande à 100%
March 29, 2024
Je cherchais une application qui permette de traduire toute ma boutique (Theme + Apps). J'en ai testé plusieurs, au final j'ai retenu WEGLOT. Tout n'a pas été simple à mettre en place, mais le support a toujours été présent pour m'aider. Au final ma boutique est traduite et est opérationnelle. Il me reste encore des détails à régler mais je ne doute pas que le support m'apportera encore toute son aide pour les résoudre.
March 28, 2024
The app does what we need it to do and excellent support from the technical side when needed, thank you :)
April 4, 2024
Update review early April: After my latest update and 1-star review (see below) and the removal of Weglot on our store / stopping our subscription, I've been properly contacted by the Weglot support team. They offered another try (normally the saying goes "three times a charm", but this would be "four times a charm") to see if we could get the implementation to work, where needed with support from their dev team. After some initial checks back & forth earlier this week and granting Weglot access to our Shopify environment, today we've had a support hotline with Guillaume and the team at Weglot. Step by step we've jointly redone the multi-language subdirectory implementation. After having completed the steps, we again we're confronted with some of the errors that occured earlier. However, this time with the support of their development team, they did some changes in the implementation (excluding some CSS & Javascript files), which positively resulted in a properly working Weglot implementation with Sub-directories in 3 additional languages. Credits to their support team this time: friendly, fast, patient and knowleadgable! Initial 1-star review late march: We've done 3 attempts to get Weglot properly installed including the required DNS settings. In jan/feb we did it ourselves, which resulted in our website complete going offline as some other reviewers also mentioned. DNS propagation can take longer, but this was longer as normal. Last week we did another try, this time having given Weglot's support access to our store and they did it via a second option with another CDN provider, as the default one "gave a conflict" according to their support in jan/feb. So Weglot's friendly support did the implementation now, but still with the same results, almost 24 hours completely offline, from multiple locations across the globe, so it doesn't feel like a normal results of "DNS propagation". Also, Weglot's support indicated they've never seen it take this long and couldn't find a reason why it doesn't work for us as everything was implemented correctly and working for them as they said. So now we uninstalled the plugin, having to source for another solution again. I have to say that the speed and friendliness of Weglot's customer support is good, it didn't solve our issues however. So now we'll be looking for an alternative.