Weglot ‑ Translate Your Store
Translate your store into multiple languages.
Rating
4.6
feedback
1,536
chart
#2,481
All reviews
Rating Breakdown
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Feb. 11, 2024
We dont recommend Weglot. Its really unstable and has much bugs and make MUCH EXTRA WORK. When you make translations, they dont appear in the webshop. We sell globally high quality electronics and it makes it harder so we are trying to find an another service.
Dear Joy Planet Finland, We appreciate you sharing your feedback about Weglot, and we apologize for any inconvenience you've experienced. We understand the importance of a reliable translation service, especially when operating a global webshop for high-quality electronics. We take user feedback seriously and are committed to addressing any issues our users encounter. We would like to investigate the problems you've mentioned regarding instability, bugs, and translation visibility in your webshop. Could you please provide more specific details or contact our customer support team at [email protected]? This will help us identify and resolve the issues you've faced. Your satisfaction is our priority, and we would like to work towards providing a better experience for you. Thank you for bringing these concerns to our attention, and we look forward to the opportunity to improve your experience with Weglot. Best regards, The Weglot Team
Feb. 9, 2024
Best customer service I've ever experienced in any piece of software. Absolutely amazing.
Feb. 7, 2024
The translation of the app was excellent. I only had to manually exclude a few words from being translated and the result was near perfect. I had a French version of my site up and running in only a couple of hours. Customer service is also stellar. I had an issue when I changed to subdirectory mode with product pages not showing the translated version, and the customer support team quickly had the issue resolved.
Feb. 1, 2024
Support was excellent, Valentin went all out to help me with no wait time,, Amazing!!
Jan. 27, 2024
My website is down due to the instructions of weglot. For the subdomains they said to make changes in DNS which has caused my erbosteste not work anymore. I can’t get any sales anymore. I have submitted tickets since yesterday and haven’t received even one reply. I don’t know if I should sue for damages as I wasn’t informed about these consequences.
Hello, Your insights are invaluable, and we are committed to addressing the issues you've raised to enhance our overall customer experience. After taking a look at your account, our team was active in responding to your messages and solved your issue. We tried to contact you again to see if all changes are reflected on your end but have yet to receive your response. Do not hesitate to contact us at [email protected] if you have any further questions. Cheers, The Weglot Team
Jan. 25, 2024
The Customer service is very responsive and they have fixed my issue very quiclky! Thank you Jeremie
Jan. 24, 2024
Meilleure appli de traduction/multi-tools! Le support est incroyable (Christophe ce génie), très optimisé pour la performance SEO!
Jan. 23, 2024
Nothing was as promised, ruined my website translations, ruined my store, i am really dissapointed.
Dear User, We sincerely apologize for the challenges you've encountered, and we are truly sorry to hear about your disappointment with our services. It seems, after further investigation, you were requesting a video call, which, unfortunately, we do not provide. Our team tried to help you out as much as possible. Still, it seems you were not able to provide the team with any further information, such as screenshots and information about the issue you had, which hindered them from giving you more information. We did not see the site ruined, but rather, you were looking to have the URL Slugs translated, which is something that can be easily fixed. Lastly, We sincerely apologize for not meeting your expectations regarding our response time. We do our best to respond as soon as we can. Do not hesitate to contact us if you have any questions. Cheers, The Weglot Team
Jan. 20, 2024
I recently had a fantastic experience with the Weglot support team, particularly with Fanny. She responded quickly to my emails, patiently addressed my issues, and provided helpful solutions. Fanny's suggestions were always instructive and greatly improved my overall experience. Highly recommended!
Jan. 19, 2024
Unfortunately we now have an ugly language switcher which we can not move anywhere because we get an error whenever trying to use the visual builder. Losing money on ads, and no direct chat function..
Hello Pelle Cosmetics, I'm sorry to hear that you're currently experiencing issues with the language switcher. I want to assure you that we're here to help resolve this matter for you. If you could kindly provide more details about the specific problem you're encountering and let us know what you wish to achieve with the language switcher, our team will do its best to assist you promptly. Although we don't have a chat function, we want you to know that we respond quickly to emails, and your concern is important to us. If you happen to have any additional information or questions, please feel free to include them in your response. Have a nice day, Regards, The Weglot Team
Jan. 18, 2024
Great app, however, everyone can look at basic functionality of the app, my review is about the level of support we got. We were getting an error connected to certain domain level permissions on Shopify that lead to Shop pay not working from translated page and Weglot team helped us solve it within 24 hours.
Jan. 16, 2024
The app start pushing you to increase plan constantly even if you don't put anything new translated words increase. Rather than this is not comfortable to put manual translation because is necessary to check and correct some translation.
Dear SPOON GMBH, I hope you are doing well. I wanted to reach out to you regarding the recent feedback you provided, expressing dissatisfaction with the increase in word count. First and foremost, I want to express our gratitude for taking the time to share your thoughts with us. Your feedback is invaluable as it helps us understand the concerns of our users and continuously improve our services. I understand that the recent increase in word count may have been unexpected and possibly inconvenient for you. I can see that Christophe has reached out to you as well, explaining why this happens and providing solutions on how to decrease it if needed. Do you need further help? I went ahead and did a word count of your site, and it seems you have a total number of Words: 300,501. You can see that this is not a question of Weglot trying to make you upgrade but more a question of the total number of words you have that surpasses your current plan. Feel free to let me know if you need any more information. Cheers, The Weglot Team
Jan. 16, 2024
Weglot est une super app ! L'intégration a traduit rapidement notre boutique en ligne en plusieurs langues. Le tableau de bord est assez intuitif et le support linguistique complet le rendent convivial. Ce qu'on a beaucoup apprécié, c'est le service client très réactif et compétent. Les mises à jour en temps réel et l'optimisation SEO ajoutent la touche finale parfaite. Seul reproche le tarif est un peu élevé, mais c'est game-changer pour toute boutique Shopify visant un public mondial.
Jan. 12, 2024
The app is good really. I used it for more than one year. Extreme accuracy and ability to refine translations. The only downside is the high pricing. I ended up in paying 100$ per month for a 100 visits per day website. Too high. That made me uninstall the app. You should also beware that your subscription won't stop just by uninstaling the app. They will continue in charging you if you won't disable it via your weglot account (not that easy). You should also disable the plan auto-update system. You may end up in paying much more than you planned for that kind of service.
Jan. 4, 2024
Assistenza Top , per un 'app che risolve il problema delle traduzioni considerando di rendere sempre più efficiente il sito web. Grazie ragazzi .
Jan. 2, 2024
La traduction n'est jamais facile, surtout instantanée et en plusieurs langues !! Avec Weglot, mon site est traduit en 5 langues instantanément. Je n'ai pas forcement besoin d'une traduction parfaite, juste que les nouveaux clients étrangers comprennent mon offre de services, et cela fonctionne ! Quand je demande de l'aide : je l'obtiens ! Et mon problème est réglé ensuite. Je suis donc satisfait. Merci Weglot.
Dec. 28, 2023
I had an excellent experience with Weglot Customer Service Support. They responded quickly and resolved my issues of our website. And also take our suggestion to optimize weglot documentation. Thank you for the great support, Antoine!