Weglot: AI Translation & SEO
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UPDATE - MY WORST IN FIVE YEARS OF SHOPIFY The app does not work with shopify markets, I advertise for nothing, the site is not stable and the check out broken most of the time because of weglot. The customers service says it works. If I could put less than 1 star I would do it. Minus 100 stars. Stop sending useless emails, contact me to build a real solution. That crap for 400 euros / month ?????? ____ Worked well the first time. Stopped because expensive. Reinstalled and then a nightmare began. Super low level customer service just copy pasting helplessly the instruction of the website. DISAPPOINTING for such a budget !
Hi Fleur, We're sorry to see that your experience didn’t meet your expectations. We spent a significant amount of time working together on your Shopify configuration, including multiple investigations, testing from different countries, configuring Shopify Markets, adjusting your integration, and refunding one month of your subscription as a goodwill gesture. We remained available throughout the process and tried to resolve every issue that was brought to our attention. As your project combines Shopify Markets with a customized multilingual setup, some of the issues involved interactions with Shopify’s own infrastructure rather than Weglot alone, which made troubleshooting particularly complex. We noticed that your subscription has since been canceled, and despite several follow-ups, we unfortunately didn’t hear back from you. If you ever decide to revisit the project, our team would be happy to help you again and review your configuration together. We genuinely wish you all the best with your store.
Excellent support and integration assitance.
The app is easy to install and works very well, with good execution speed. If there’s any issue to address or some fine-tuning needed for your website, customer care responds very quickly and resolves requests just as fast. Guido, in particular, is outstanding at this! I highly recommend Weglot to anyone looking for an effective website translation solution.
Very effective and helpful app, helped me solve the location problem and adapt the code to the website, very useful
Great app easy too use. Fanny and Valentin in customer service are fast and responsive and helped place the language switcher on my site perfectly. Highly recommended.
Good app with great support. Fast, friendly and very comepetent. Thanks a lot for your work.
It's the worst app I've used. The website loads with no texts, then all the text appears after 3-4 seconds. Also, I deleted the app and since I have to change my DNS a records for this tool, now my website is not working at all... I never saw an app with a worst setup and execution. And for $32, is a rip off.
Hi Marius, We’re really sorry to read your review and genuinely regret that your experience with Weglot started off on the wrong foot. As soon as we became aware of the issue, we reached out right away and offered to assist directly with the setup to get things resolved quickly. However, we didn’t receive any response to our multiple messages, which made it difficult for us to help further. It seems the issue occurred at the installation stage, so Weglot never actually had the opportunity to run on your site. This is of course not the kind of experience we want for our users, and we remain fully available if you ever wish to revisit the setup. Best regards, Weglot Support Team
Equipe très réactive et de très bonne aide !
Weglot is a wonderful translation app that makes our website much better. Outstanding support - thanks so much for your help and setting everything up with us.
Appli super, et support rapide et efficace. Parfait
After experiencing some initial issues with the app, I’m happy to say that the support team stepped in and resolved everything efficiently. They were responsive and helpful, and thanks to their assistance. The translations are accurate and look great on my store. I now feel confident using it and appreciate the improvements. Great job on the follow-up support!
Le support par courriel répond rapidement, les réponses sont claires et toujours bien détaillées avec des captures d'écrans ce qui aide énormément. Je trouve l'app facile d'utilisation. Certains réglages précis pour ma boutique en ligne sont plus complexes pour mes compétences mais le support est toujours très aidant!
Terrific support, app definitely complete with such many features. Suggested!
Guillaume support was exceptional today and other times as well I've received excellent support. The app works well and whenever I had issues the team was ready to help me.
Nous sommes très satisfaites ! Super service, Antoine nous a beaucoup aidé et a été très efficace !
Updated comment:After testing a couple of other applications, I have to admit that Weglot is by far the fastest and easiest when it comes to actual translation. This is thanks to its unique way of handling translations virtually, so your pages are instantly available in other languages. The glossary management is also extremely convenient. The only technical challenge I faced was setting up subdirectories. If pricing isn’t an issue for you, this app easily deserves five stars. My three-star rating is purely because of the pricing model. ------- Original review One of the most baffling applications I’ve used — and not in a good way. Eventually, you’ll find yourself deep in a rabbit hole, trying to exclude as many translations as possible, as Weglot keeps inflating the word count day by day. And their word count estimation tool? Completely misleading — don’t rely on it. Our small business (200 products), with only two translated languages, somehow exceeds 200,000 words, putting us in the $299/month pricing tier. That’s just not sustainable. We’ll absolutely need to look for an alternative solution. That said, full credit to their support team — they’ve been responsive, proactive, and genuinely trying to help throughout this frustrating experience.
We are very grateful for the extensive support you provided us in researching and changing the settings of our e-commerce site. Despite the time difference and language barrier with Japan, we are very grateful for your smooth and detailed guidance and prompt coordination. Thank you very much!
We've been dealing with 4 languages on our Euro website. Managing these by hand was too complex and costly. And even when doing it by hand, a lot of translations get lost through the cracks. We also tried other auto translate apps. These apps were not reliable because they were either limited in the number of translations or just would take days to translate a simple website. Weglot fixed all this! It took a bit of time to setup properly since we use sub-folders for our languages but once we got it setup with the help of the Weglot team it translated our website on the fly! No need to wait days, every page is translated as it's loaded. And the options for translations are much more advanced. You can have words that never get translated (ex: your brand name and trademarks). You can force some words to be translated in a certain way (good for words that have multiple meanings). Overall this app is well worth the price. Having a full time employee translating would cost much more. And finding one person that speaks 4 languages willing to translate our site full time is almost impossible. Highly recommended!
Excellent support team. Quick to help you with any issues
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