Weglot ‑ Translate Your Store
Translate your store into multiple languages.
Rating
4.6
feedback
1,567
chart
#2,471
All reviews
Rating Breakdown
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Jan. 20, 2024
I recently had a fantastic experience with the Weglot support team, particularly with Fanny. She responded quickly to my emails, patiently addressed my issues, and provided helpful solutions. Fanny's suggestions were always instructive and greatly improved my overall experience. Highly recommended!
Jan. 19, 2024
Unfortunately we now have an ugly language switcher which we can not move anywhere because we get an error whenever trying to use the visual builder. Losing money on ads, and no direct chat function..
Hello Pelle Cosmetics, I'm sorry to hear that you're currently experiencing issues with the language switcher. I want to assure you that we're here to help resolve this matter for you. If you could kindly provide more details about the specific problem you're encountering and let us know what you wish to achieve with the language switcher, our team will do its best to assist you promptly. Although we don't have a chat function, we want you to know that we respond quickly to emails, and your concern is important to us. If you happen to have any additional information or questions, please feel free to include them in your response. Have a nice day, Regards, The Weglot Team
Jan. 18, 2024
Great app, however, everyone can look at basic functionality of the app, my review is about the level of support we got. We were getting an error connected to certain domain level permissions on Shopify that lead to Shop pay not working from translated page and Weglot team helped us solve it within 24 hours.
Jan. 16, 2024
The app start pushing you to increase plan constantly even if you don't put anything new translated words increase. Rather than this is not comfortable to put manual translation because is necessary to check and correct some translation.
Dear SPOON GMBH, I hope you are doing well. I wanted to reach out to you regarding the recent feedback you provided, expressing dissatisfaction with the increase in word count. First and foremost, I want to express our gratitude for taking the time to share your thoughts with us. Your feedback is invaluable as it helps us understand the concerns of our users and continuously improve our services. I understand that the recent increase in word count may have been unexpected and possibly inconvenient for you. I can see that Christophe has reached out to you as well, explaining why this happens and providing solutions on how to decrease it if needed. Do you need further help? I went ahead and did a word count of your site, and it seems you have a total number of Words: 300,501. You can see that this is not a question of Weglot trying to make you upgrade but more a question of the total number of words you have that surpasses your current plan. Feel free to let me know if you need any more information. Cheers, The Weglot Team
Jan. 16, 2024
Weglot est une super app ! L'intégration a traduit rapidement notre boutique en ligne en plusieurs langues. Le tableau de bord est assez intuitif et le support linguistique complet le rendent convivial. Ce qu'on a beaucoup apprécié, c'est le service client très réactif et compétent. Les mises à jour en temps réel et l'optimisation SEO ajoutent la touche finale parfaite. Seul reproche le tarif est un peu élevé, mais c'est game-changer pour toute boutique Shopify visant un public mondial.
Jan. 12, 2024
The app is good really. I used it for more than one year. Extreme accuracy and ability to refine translations. The only downside is the high pricing. I ended up in paying 100$ per month for a 100 visits per day website. Too high. That made me uninstall the app. You should also beware that your subscription won't stop just by uninstaling the app. They will continue in charging you if you won't disable it via your weglot account (not that easy). You should also disable the plan auto-update system. You may end up in paying much more than you planned for that kind of service.
Jan. 4, 2024
Assistenza Top , per un 'app che risolve il problema delle traduzioni considerando di rendere sempre più efficiente il sito web. Grazie ragazzi .
Jan. 2, 2024
La traduction n'est jamais facile, surtout instantanée et en plusieurs langues !! Avec Weglot, mon site est traduit en 5 langues instantanément. Je n'ai pas forcement besoin d'une traduction parfaite, juste que les nouveaux clients étrangers comprennent mon offre de services, et cela fonctionne ! Quand je demande de l'aide : je l'obtiens ! Et mon problème est réglé ensuite. Je suis donc satisfait. Merci Weglot.
Dec. 28, 2023
I had an excellent experience with Weglot Customer Service Support. They responded quickly and resolved my issues of our website. And also take our suggestion to optimize weglot documentation. Thank you for the great support, Antoine!
Dec. 27, 2023
I've found Weglot to be an outstanding solution for translating my website. It operates seamlessly and efficiently, making my content accessible in multiple languages with impressive accuracy and speed. What I value the most, however, is their exceptional customer support. The Weglot team is genuinely dedicated to resolving any issues that arise, particularly those related to my store and their app. Their willingness to go the extra mile not only enhances my overall experience but also instills a deep sense of trust and satisfaction in their service. It's clear to me that Weglot prioritizes its customers, striving to provide not just a tool for translation but a comprehensive, supportive service that truly values and responds to user needs.
Dec. 15, 2023
I had an excellent experience with Weglot Customer Service Support. They responded quickly and resolved any issues I had with the Arabic translation version of my website. Thank you for the outstanding support, Antoine!
Dec. 14, 2023
Terrible customer service. We had a small bug and the solution they offered deleted all our manual translations and thus made weeks of work go to waste. Also slows down your website a LOT.
Dear User, I want to express my sincerest apologies for the inconvenience and frustration you encountered due to your recent experience with our service. Your feedback regarding the small bug and subsequent loss of manual translations is deeply concerning to us, and I completely understand the frustration caused by this situation. After an investigation with our team, it seems no manual translations were removed from Weglot's end, and our team did their best to answer all your questions and concerns. Feel free to contact the support team at [email protected] if you wish to have further assistance. Best, The Weglot Team
Nov. 28, 2023
CAREFUL - hidden quotas and Checkout is not translated I have used several translation apps in the past and wanted to see what Weglot offers, they charge pretty much the highest fees of all of them, so you might think that they offer the best service and product. I have a store that used to run in 20 different languages, Weglot charges 299$ for that, so to test I went for the 5 languages for 79$. Setup is quite simple, switcher can be placed to the individual's liking, nothing wrong there, Weglot also offers to use a "fallback" language which is great when your store is not in English and the customer's browser language is not available. The translations seemed pretty decent too. Now you might wonder why Weglot only gets 2 stars? First of all, after you sign up, there is a "translation request count" maximum which was not clarified on the offer page before signing up, only when scrolling down and searching for it do you find it. This translation request count is not pageviews as they say it would be. In my manual tests one pageview was able to generate 14 "translation requests", so you can imagine that your monthly quota is not the amount you think it is, but actually a small fraction of it. Ok, this is something to keep in mind that may raise the price for you if you have a lot of traffic. But the final thing that makes this app basically unusable is that the checkout is not properly translated, one of the most important pages in the purchasing process. Some of it is translated, but you can't manage any translations of the checkout and what is fatal is that the products that the customer wants to check out with are not properly translated, neither the titles nor the variant description of the product. So a customer wants to check out, looks at what products he will be paying for and is left confused. This generates a lot higher abandonment checkout rate. I have seen many apps have issues with it, however, what I used before worked, but didn't translate all variant names properly. Weglot doesn't translate that part at all. They even told me that they have no influence at all on the checkout and its translation, I mean come on, you are a translation app. If they would say that upfront, ok, you could make an informed decision, however on their website they claim, that from popup to checkout, everything is easy and translated which is simply not true, false advertisement on their part. To me, an app that translates but leaves out one of the most important pages is simply worthless. I have tried for several days with the support to find a solution, one of the solutions that was offered included deleting previous translations and after that, nothing worked properly anymore, the checkout was not translated at all, not even parts of it, and I had huge issues afterward. The amount of damage that this app has caused (lost sales, work to rebuild everything back up) is pretty high. This part is way worse than their high fees. I give 2 stars because the support in the end did refund the rest of my subscription time. In my opinion they should've refunded entirely because i only had trouble with the app and it never did what they advertised it to do, but at least that. Hope it helps, if you are looking for a complete translation solution I can't recommend Weglot.
Nov. 21, 2023
J'ai eu recours auprès d'Antoine qui a résolu mon problème de login avec mon nouveau compte Pro, en l'espace de quelques minutes ! Un service au top et encore merci Antoine ! L'application est intuitive et les traductions sont de qualités !
Nov. 17, 2023
Quick response from Jeremy after I wanted to improve an element on the website with the translations (via CSS). He (and his team) made some changes for me as well, not only advising but also executing!
Nov. 16, 2023
Amazing app, so easy to use. And also great and fast support! Will recommend people to use this for sure!