WhatsApp

Hi there, Thank you for sharing your experience. We’re very sorry to hear about the issues you faced with notifications and your WhatsApp account. This is not the experience we want for our users, and we take these concerns seriously. If you’re open to it, please reach out to our direct support team (via the support link in the app) with more details so we can investigate and help resolve the issue. Your feedback helps us improve the app and prevent similar problems for others. Best, The WhatsApp Team

Hi there, Thank you for sharing your feedback and for trying out our app. We understand how important it is to be able to customize message content to fit your business needs. We’re actively working on adding more flexibility and customization options, and we have recently launched a new format for order update messages that will give your customers more information about their order. We hope that you will give the new message format a try! Your input helps us prioritize future updates, so thanks again for helping us make WhatsApp for Shopify better. Best, The WhatsApp Team

Hi there, Thank you for your feedback and for using our app! You can certainly use templates in Arabic. It is possible that we were unable to determine the languages that your store is using. To make sure that you are sending messages in the correct language, you can go to Shopify Admin Settings > Languages > Add language, and choose Arabic. When this language is active on your store and customers are using it to shop, they will receive order updates in that language. We appreciate your feedback, and we hope this helps! The WhatsApp Team

Hi there, Thanks for the feedback. We’re glad the setup was easy, and we hear you on wanting more customization and flows. We’re actively exploring improved templates, and we have some exciting updates coming in the near future that we hope you will try out. If you can share which specific flows or customization options would help most, we’ll use that to help prioritize our next updates. We appreciate you helping us improve WhatsApp for Shopify. Best, The WhatsApp Team

Hi there, Thank you for your feedback and for trying out our app. We appreciate your suggestion about adding an option to customize the message templates. We understand how important flexibility is for your business needs. We’re actively collecting feedback to improve the app, and your input will help us prioritize future updates. We have some exciting updates planned in the near future, and we hope that you will give them a try! Thanks again for helping us make WhatsApp for Shopify better. Best, The WhatsApp Team

Hi there, Thank you for your thoughtful review and for using our app! We're glad you found it easy to set up and appreciate your positive comments about the initial features and pricing. We also appreciate your detailed feature requests. Your feedback is extremely valuable and helps us prioritize future updates. If you have more details or specific use cases for these features, please share them. We want to make the app as useful as possible for merchants like you. Thanks again for helping us improve WhatsApp for Shopify! The WhatsApp Team

Hi there, Thank you for sharing your feedback. We're sorry to hear that the app did not meet your expectations. If you encountered specific issues or if there’s something we can do to improve your experience, please let us know. We’re committed to making the app better and would appreciate any details you can share. Best, The WhatsApp Team

Hi there, We’re thrilled to hear that you find the app simple, efficient, and helpful in making your work easier. Your feedback motivates us to keep improving and delivering a great experience. If you ever have suggestions or need assistance, please don’t hesitate to reach out. We’re here to support you and your business. Thanks again for choosing WhatsApp for Shopify! The WhatsApp Team

Hi there, Thank you for sharing your feedback and giving our app a try. We’re sorry to hear that the pricing didn’t meet your expectations. We understand that paying for each message can be frustrating, especially if you’re just starting out. Our pricing is designed to cover the costs of secure message delivery and ongoing support. Since this is a direct integration with WhatsApp, we are able to avoid passing on surcharges or subscription fees to businesses, as many other offerings will do. If you have specific suggestions or questions about how the pricing works, or if there’s anything we can do to help you get more value from the app, please let us know. We’re here to help and would love to hear more about your experience. Thank you again for your feedback, it helps us make the app better for everyone. Best, The WhatsApp Team